Trusted Agent profile · Nottingham
Verified
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTop customer service
Nothing is ever too much trouble for them and the staff are just lovely, special mention to Tracy and Natasha
Thank you for your kind words, Richard. We're thrilled to hear that our team, especially Tracy and Natasha, provided you with such helpful support throughout your journey with us. Your trust in us means a lot, and we look forward to assisting you again in the future.
5/5
TrustpilotAmazing Joe Farrar
Thank you for sharing your 5* review for Joe! We appreciate your feedback and will ensure the recognition is passed on and shared.
5/5
GoogleWhen locked out, the operator was lovely and then Aarti came to open my door in 15 mins. Thank you!
Thank you for sharing your experience, Leah. We are glad that we were able to support you quickly and that Aarti was available to be on hand. We appreciate taking the time to share your review and we remain here for any support that you need.
5/5
GoogleKatie was really helpful throughout the whole process. She was always quick to respond, kept me updated, and made everything much easier. Thank you for all your help!
Thank you for sharing your experience, Fatima. We are delighted to hear that Katie was so helpful and communicative throughout the process. Our team strives to provide reliable guidance and support, ensuring everything is as smooth as possible. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotAbsolutely perfect 👌 first class…
Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
1/5
GoogleI wished i could give them a 0 star. They have misled me during viewing about the property which led on me signing a contract based on false pretence. introduced me to a dodgy landlord who has not only made my life hell during that short 4 weeks tenancy but has now ghosted me to refund my deposit and my rent and they are denying having any responsibility with it. Although they know I would not have taken that tenancy if they did not vouch for that landlord. Forced to now involve courts to hold them accountable for their bad practices. Just avoid even the properties they claim to manage they are very useless, i had a hot water issue once , took them 5 days to fix it and it was during winter time. Just avoid or take extra caution when signing with them.
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the difficulties you have encountered and understand your frustration. We would appreciate the opportunity to investigate this matter further and address any outstanding concerns. Please contact us directly so we can discuss your experience in more detail and work with you towards a resolution. We look forward to hearing from you.
5/5
TrustpilotGoing Above and Beyond Every Time
Gita Patel has been an exceptional coordinator, particularly during times of crisis. She has consistently made herself available, even during late-night hours, and has stayed with me throughout the night to provide guidance and suggestions to help resolve urgent issues. One instance that truly stood out was when I recently experienced a roof leak. Gita remained available overnight, offering continuous support and practical advice until the issue was under control. Her dedication and commitment during such a stressful situation were invaluable. I have always found Gita to be highly proactive and responsive. Whether through email or phone, she promptly addresses my queries and works diligently to resolve any concerns. Her professionalism, reliability, and willingness to go the extra mile make her an outstanding coordinator, and I sincerely appreciate all the support she has provided.
Thank you for sharing your experience, Ashish. We are thrilled to hear that Gita provided such great support during stressful situations and that we were able to resolve urgent issues promptly and quickly. Her proactive and communicative approach truly reflects our commitment to offering tailored support and we are pleased to hear of your experience. We really appreciate your kind words and are here for any further assistance you may need.
5/5
TrustpilotProfessional Property Management
Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.
Thank you for sharing your experience, Glyn. We are delighted to hear that Alisha has been so professional and helpful in managing your property and that we have been great with our communication throughout. We appreciate your recommendation and look forward to continue to work with you.
5/5
TrustpilotReemi Yasmin
This review is specifically meant for Reemi Yasmin. She is absolutely reliable; efficient in responding quickly to queries; keeps an eye on ongoing tasks and keeps the client informed of the process. She thinks ahead and for the client and finds solutions. I cannot recommend her highly enough. Ever since she's been in charge, I feel much more relaxed and confident about the management of the property she is in charge of. Thank you, Reemi. You are an absolute star!
Thank you for your wonderful feedback. We are thrilled to hear that Reemi's proactive communication and reliable guidance have made you feel more relaxed and confident in the management of your property. Our team is dedicated to providing professional and helpful support, and we appreciate your trust in us. We appreciate your recommendation and look forward to supporting you further.
5/5
GoogleFantastic company, very professional and a solid no nonsense service. Very easy to use and understand from start to finish. Can't fault any of the team I dealt with.
5/5
TrustpilotExcellent service from Tina Margetts & John Shepherd!
Excellent service from Tina Margetts! I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided. Thanks, Tina!
Thank you for sharing your experience, Edwin. We are thrilled to hear that Tina has provided you with such professional and helpful support and been responsive and great with communication throughout. We appreciate your recommendation and look forward to continuing our partnership with you.
5/5
TrustpilotWhat a wonderful estate agent to have…
What a wonderful estate agent to have actually found a property with. Excellent from start to finish. We met Mohammed at the property for a viewing he was very professional and polite, had a smile all the time. He has dealt with our needs in a timely manner and communicated very well throughout the process. Staff over a phone call were very polite and helpful.
Thank you for your wonderful feedback, Susan. We are thrilled to hear that you found Mo and our team professional and helpful throughout your property search and that your experience has been excellent. We really appreciate your recommendation and look forward to supporting you further.
1/5
TrustpilotAbsolutely awful agency
Absolutely awful agency. We have had a broken washing machine since the 27th June, its the 20th July and no indication of when we can expect a repair. I have said at this point i just need to buy one myself but i dont know what to do with the old machine or if landlord expecting it to still be here when we move so i am stuch. We have had a leaking conservatory for over a year. When an old pipe burst on our top floor it took over a week to be repaired and we had to keep the water turned off. We also had nearly a month without heating when the boiler broke. Terrible.
Hi Mary, Thank you for sharing your review with us however we are sorry to hear your feedback. We sincerely apologise the delays and issues that you have faced with both the washing machine and other repairs.We understand how frustrating this situation must be for you and wish to work closely with you to get this rectified as soon as possible. Please reach out to us directly with further information regarding your property so we can provide you with the support you need to ensure that the issues are resolved. We look forward to hearing from you.
5/5
TrustpilotHighly professional service by Mohammed Ibrahim
I am in the process of securing a rental property from John Shepherd Estate agents. Mohammed Ibrahim was already at the property when I went to view it. He took his time to show me around, explained everything I needed to know and he answered all my questions regarding the property kindly and respectfully. He was really professional throughout the viewing.
Thank you Michael for sharing your experience with us. We ae delighted to hear that Mohammed provided you with such great support and guidance at your viewing. We wish you all the best with your home search and look forward to supporting you again in the future.
1/5
GoogleIf you're looking for a student letting agency that treats communication as an optional extra, then John Shepherd might be exactly what you're after. …
Thank you for your review however we are disappointed to hear of your experience. Please do feel free to reach out to us directly so that we can discuss this further with you and work together to resolve any pending issues and rebuild your trust in us moving forward. We look forward to hearing from you.
3/5
TrustpilotGreat in some ways
Great in some ways John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue. they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him. aside from this they have been excellent but its hard to recommend them with service like this.
Thank you for sharing your experience with us. We are glad to hear that you've found our team responsive and the property enjoyable however we sincerely apologise for the difficulties you faced with the maintenance service. We understand how frustrating it can be and appreciate your feedback, which helps us improve our communication and support moving forward. If there is anything further feedback you wish to share or anything else we can support with, please do reach out to us directly, we are always happy to help.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Mohammed Ibrahim. From start to finish, he was professional, friendly, and incredibly helpful throughout the entire letting process. He was always quick to respond to any questions, kept me updated every step of the way, and made everything as smooth and stress-free as possible. Mohammed went above and beyond to ensure everything was handled efficiently, and his knowledge and attention to detail gave me complete confidence. I really appreciated his honesty, patience, and dedication to providing outstanding customer service. I would highly recommend Mohammed Ibrahim to anyone looking for a reliable and professional letting agent. Thank you for making the whole experience so easy!
Thank you Tyler, for sharing your wonderful experience. We are delighted to hear that Mohammed provided you with professional and helpful support throughout the letting process. We really appreciate you taking the time to share your review and we look forward to supporting you again in the future.
5/5
TrustpilotSpecial thanks to mohammed Ibrahim for…
Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.
Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.
5/5
TrustpilotVery efficient service will all…
Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)
Thank you for your kind words, Phil. We are delighted to hear that our service was efficient and that your requests were handled promptly. We appreciate your feedback and look forward to working together again in the future.
5/5
TrustpilotMohammed Ibrahim at John Shepherd has…
Mohammed Ibrahim at John Shepherd has been fantastic throughout my rental process. He was always friendly, responsive, and took the time to answer all of my questions. He made everything straightforward and helped me get moved in quickly, which made the whole experience much less stressful. I really appreciate all of his support and professionalism. Highly recommend Mohammed Ibrahim and the team at John Shepherd!
Thank you for sharing your review Cristiana. We are so pleased to hear that Mohammed provided you with professional support and was able to support you throughout your rental journey. We appreciate you taking the time to share your review and look forward to supporting you again.
5/5
TrustpilotGreat Team
I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.
Thank you, Raymond, for sharing your wonderful review for our Sutton team. We are delighted to hear that Mia, Abbie, Adam, Tenille, Christina, and Callum provided you with such helpful and professional support. We really appreciate the recommendation and hope to work together again in the future.
5/5
TrustpilotAlisha and the team have been great…
Alisha and the team have been great from the start, love the team and the service.
Thank you Sakshi, for your wonderful feedback. We are thrilled to hear that you love our team and the service we provide and we look forward to supporting you again in the future.
5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically. Throughly professional and nothing has been too much trouble. Extremely easy to deal with and a pleasant manner. Thank you
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
5/5
TrustpilotAbsolutely 10/10
I had an absolutely excellent experience with Lara Soares-White as my property manager. Both during and after my tenancy ended she was consistently professional, responsive, and helpful. Any questions or issues I had (including mistakenly overpaying my rent after my tenancy terminated) she went above and beyond to ensure issues were resolved efficiently. My tenancy also coincided with the introduction of the Renters Rights Act legislation, which was a period of learning and unknown for both tenants and property professionals. Despite this, Lara handled everything with confidence, transparency, and explained the various questions I had about the new laws. The level of service I received was genuinely exemplary. If was to return to Birmingham I would actively seek a tenancy with John Shepherd due to the service I received from her. I would highly recommend both the company and Lara to anyone looking for a seamlessly smooth renting experience. Just a genuinely brilliant service all around - 10/10!
Thank you for sharing your wonderful experience with us, Dan. We really appreciate you sharing your lovely feedback for Lara. We are so pleased to hear of your experience and that we were able to go above and beyond in all aspects to support you throughout your tenancy. We really appreciate your recommendation and hope to be able to assist you again in the future. Wishing you all the best in your next chapter.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
