Trusted Agent profile
★★★★★
949 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Uttoxeter, Ashbourne, Derby, Loughborough, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 949 reviews on two platforms, rated 4.8 out of 5 overall.
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John German's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWhat a shambles, from top to bottom. They really, don't care about the landlord and simply, don't know, what they are doing.... John German, used to be a good, respectable company but, since the new management, they are, all about, selling you a pup....Avoid, like the Covid 💀NegativeQuality
1/5
GoogleViewed a property- offered asking price. Would have taken said property but was told by the agent that it was now off the market due to electrical problems and would be for months. This was last month walked past today and the lady who viewed it before me’s pram is outside. Should we be dealing with homophobia in 2021???NegativeResponsiveness, Quality, Professionalism, Value
Thank you for giving me an opportunity to speak to you earlier. Having received your complaint last night, we have begun our investigations. I would like to reassure you the matter is being taken extremely seriously. Tracey, Director.
5/5
GoogleWe have exchanged today and despite all the hurdles of trying to buy a house during a global pandemic John German have been amazing Stephen from the progression team has kept us informed throughout the process They are so professional I really cannot fault them would highly recommend John GermanPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been really happy with the service I have received renting a property from John german. I recently had a problem with my door lock which was resolved within an hour.PositiveResponsiveness, Quality, Professionalism, Value
Ah thank you Marie - all part of the service!
5/5
GoogleWe met Barry for a viewing in Loughborough what a pleasant experience it was. Barry was very helpful and informative at all times. He is a credit to the business.PositiveProfessionalism
Dear Alison , thank you for your 5 star review, very much appreciated!
5/5
GoogleLinda and Hannah were fantastic from start to finish throughout the process of renting a property. We had a great experience and would thoroughly recommend.
Thank you for your fantastic review Richard! It is very much appreciated!
5/5
GooglePurchased our property through the Loughborough branch of John German and were very pleased with the service provided. They kept us informed on the progress of the purchase.PositiveResponsiveness, Professionalism
Dear Mr Luczka , Thank you very much for such a superb review which will mean the world to the team, I will pass on your kind comments. In the meantime I wish you all the very best in your new home...
5/5
GoogleWe dealt with Linda through the process of letting through John German. Any questions which we wanted was answered quickly and efficiently. Ensured we were kept up to date throughout the process and was a pleasure to be in contact with!PositiveResponsiveness, Quality, Professionalism
Thank you so much Charlotte! Your five star review is very much appreciated!
5/5
GoogleI dealt with the Ashbourne branch who have been excellent, calls and emails responded to promptly, friendly staff and helpful. Maddie has been great at setting up viewings etc. as I'm 200 miles away from my purchase. Would really recommend the Ashbourne Branch.
5/5
GoogleI have bought and sold 2 houses with John German and would be happy to go through the process with them for a third time. Even through the mess that Covid caused they have been professional, reactive and extremely helpful throughout. Special thanks to Charlie at the Loughborough office for all your help!PositiveResponsiveness, Quality, Professionalism, Value
This is great to hear, thank you! We are delighted you would be happy to use our services again. We've also passed on your special thanks to Charlie, who is just as happy as we are to receive your fantastic review. Best wishes, June at John German Estate Agents in Loughborough
5/5
GoogleI was so impressed with how quickly I was able to find somewhere to rent with John German. Everything was done so efficiently, and I was always kept upto date with how things was going. I would like to thank Anna for all the help with this move. Fantastic. So pleased.PositiveResponsiveness, Professionalism
Thank you for your 5* review!
5/5
GoogleJohn German Lettings manage to be professional but with a personal interest in their clients. I have lost count of the number of houses they have let and managed for me over many years. They give sound practical advice with an eye to the relevant legislation. They never promise what they cant deliver.PositiveProfessionalism
5/5
GoogleAs a potential buyer I would say that they helped and supported me all the way. This was really complex and difficult purchase and unfortunately we could't complete for various reason not depending on the Agents. However if I had to deal with them either as a buyer or a seller I think I will feel very confident. Thank you Jo and Charlie!PositiveResponsiveness, Quality, Professionalism
Dear Lorenzo , thank you so much for your glowing review and it will be my pleasure to pass this on to the team with a special thank you to Jo and Charlie! I wish you all the best..
5/5
GoogleLaura Francis and Charlie were fantastic in helping me resolve a problem with the water (am a tenant). They got someone out to look at it quickly and did a brilliant job of keeping me up to date during the day as the work as negotiated and carried out. Thank you both so much.
Such a great review Clare - thank you!
5/5
GoogleJohn German made the entire process of letting my property very easy. Linda Tebbutt was always very helpful and professional, in fact everyone I dealt with was. They are also very up to date with all the latest requirements for landlords and ensure you are too!PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review Becky - we very much appreciate it!
5/5
GoogleBuying our first house was made really easy and stress free from the attentive and quality service we received from Jo and John German Loughborough. Every step of the way Jo was always there to help and ensured the moving process was completed with ease. Communication was great and it made the whole process more enjoyable.PositiveQuality
Dear Alex, Thank you so much for the fantastic review you have kindly left for Jo @ our Loughborough office, I will pass on your extremely kind words which will mean so much to Jo, the team also and the Directors too.... may I also take this opportunity to wish you all the very best in your new home!
5/5
GoogleJohn German have been our letting agents of choice for the last 18 months for our expanding property portfolio. A thoroughly professional meticulous approach to all aspects of our full management package. We have found the team courteous, efficient and attentive to our requirements as landlords . Our thanks go to Tracey, Becky, Charlie, Anna , Lisa and the rest of the highly motivated ,enthusiastic well organised team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe John German lettings team have looked after our small portfolio of residential properties for a while now. Hannah and Linda's service and professionalism has been wonderful throughout. They are always on the end of the phone to help, find good tenants and are a pleasure to work with. From speaking to our tenants about their experience with John German, their feedback is similarly positive. Thank you bothPositiveProfessionalism
Thank you so much for your wonderful 5* review - we really appreciate it!
5/5
GoogleWe've recently moved into our property that we purchased through John German, and have been extremely impressed with the professionalism and service from the team. We have been liaising with Lisa and Charlie in particular. They are always easy to get in touch with, and in responding to queries about the purchase. They gave us the confidence that everything was in-hand and being dealt with. Impressive local knowledge as well.
Dear Mr McCreesh, Firstly thank you so much for leaving such a fantastic review which will mean so much to the team and it will be my pleasure to pass this on with a special mention to Charlie and Lisa. In the meantime I wish you all the very best in your new home! Thank you again!
5/5
GoogleI want to share how extremely grateful I am for the service I received from John German, particularly Linda Tebbutt. I had come across a lot of dead ends trying to even look at properties to rent due to my circumstances. John German took the time to listen and quickly got me a viewing on a property which is now our home :) Linda was lovely, professional, friendly, helpful and supportive through every stage. If I ever need to look for another property to rent, they would be my first port of call. Amazing service in getting our home and continued support of any issues that arise. They are a great team 👏PositiveResponsiveness, Professionalism
Thank you so much for your 5* review!
5/5
GoogleJoanne Louis-Chambers was fantastic from the start, nothing was too much trouble. She kept us constantly informed throughout the offer process and made everything a smooth process. Charlie Lockhart also was fantastic on the day of sale when we had issues with our sellers moving out. Both brilliant and would highly recommend!
Dear Mollie, Thank you for taking the time to leave such an outstanding review for our Loughborough office, it will be my greatest pleasure to pass on your kind words to both Jo and Charlie. I do wish you all the very best!
5/5
GoogleExcellent. Would highly recommend.
5/5
GoogleA great estate agent, always good Comms.
5/5
GoogleWarm, friendly and efficient service with great communication from the lovely Jayne Gray, many thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Uttoxeter with 174.
The seven John German offices, by town:
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