Trusted Agent profile

John German estate agents in Burton-Upon-Trent, Uttoxeter, Ashbourne and 4 more

4.8

★★★★★ Excellent

949 reviews across 7 offices and 2 platforms

John German has seven offices, in Burton-Upon-Trent, Uttoxeter, Ashbourne, Derby, Loughborough, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 949 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

932

Reviews on Google

All 7 offices

Trustpilot logo

17

Reviews on Trustpilot

Business-wide

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Our offices

John German's seven offices, most reviewed first. Each has its own page.

Awards

Industry awards

John German is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.

EA Masters by year, 2022 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every John German office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

On behalf of my aunt, and myself, I want to thank you and your team sincerely for all your help and support throughout the process of selling her property. Your clear communication, patience, and professional guidance made everything much easier and far less stressful.

Ahang · 16 September 2025 · John German Loughborough

Agent replied · 16 April 2026

Dear Ahang, We really appreciate your lovely 5 star review for the Loughborough Branch , they are a dedicated team and always will do their best to make sure everything is seamless , we wish you all the very best and look forward to working … More

5/5

Google

We had to find an estate agent after my step father passed away. Having spoke to several agents we decided to go with John German. Laura and her team were very professional and compassionate (The house had been in my family for 60 years). …

Derek · 16 September 2025 · John German Loughborough

Agent replied · 9 September 2025

Dear Derek , Thank you for your fantastic 5 star review & smashing picture for the Loughborough Sales Team. Laura & her team will be really thrilled to see it . They will also appreciate all your recommendations . We wish you all the very best for the future , kind regards Sarah Hill Sales Director

5/5

Google

Great experience from the start to finish, kept me informed, polite and experience from all the staff. Definitely recommend !

Gillian · 16 September 2025 · John German Derby

Agent replied · 16 April 2026

Dear Gillian, Thank you for your lovely 5* star review for the smashing Derby team , we will pass on your comments and we know they will really appreciate it. Thank you in advance for all your future recommendations and we look forward to working with you in the future With kind regards Sarah Hill Sales Director

5/5

Google

Helpful and friendly

Adie · 16 September 2025 · John German Derby

Agent replied · 16 April 2026

Dear Adie , thank you for your 5* review for our lovely Derby team , they will be really pleased to receive the feedback , we wish you all the very best for the future , with kind regards Sarah Hill Sales Director

5/5

Trustpilot

Becci was really good

Beck Dixon was extremely good and helped with the communication with us and the buyers Become kept us informed throughout the process which gave us reassurance

Consumer · 14 September 2025 · John German Ashbourne

5/5

Google

We cannot thank you enough JG Ashby team. From beginning to end we were kept informed throughout the sales process, the many challenges that cropped up were dealt with successfully and most importantly with genuine care, support and dedication by Jo. Highly recommended not only for their excellent market knowledge and expertise but for a truly personable service.

Deborah · 27 August 2025 · John German Ashby-De-La-Zouch

Agent replied · 16 April 2026

Dear Deborah, thank you for your lovely 5 star review for our Ashby team , Jo is a dedicated sales progressor and works hard to get her clients moved asap and cares for everyone . The Ashby team will really appreciate all your recommendations. We wish you all the very best for the future , with kind regards Sarah Hill Sales Director .

5/5

Google

I recently sold my property through John German and had a fantastic experience. From start to finish, the team was both friendly and professional. The entire process went through smoothly, and I always felt supported throughout the sale. They were consistently available when I needed them, answering any questions and keeping me well informed. I really appreciated their clear communication and approachable manner. I wouldn’t hesitate to recommend John German to anyone looking to sell their property.

Shirley · 17 August 2025 · John German Barton Under Needwood

Agent replied · 17 April 2026

Dear Shirley, What a fabulous 5* Review! I cant thank you enough for your time. We aim to offer the best Customer service from start to finish as we appreciate selling or buying is a HUGE process. I will be very happy to pass your kind comments on to the Team and I do wish you all the very best. June Reeves (Sales Director).

5/5

Google

Sold our property through John German Derby. Excellent service from start to finish. The staff are so professional and friendly and kept us constantly updated throughout. I highly recommend these as, based on our experience of dealing with other estate agents, John German are by far the best. Many thanks to Alex, Lisa, Gemma, Flo & Vicky.

Joel · 17 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Joel , thank you for your lovely 5 star review for our wonderful Derby Team, they will really appreciate your fabulous review and all your future recommendations , we wish you all the very best, kind regards Sarah Hill Sales Director

1/5

Google

DONT RECOMMEND I had a valuation done recently ON MY HOME. by a woman agent , called Alex , who was very rude about my property . Yes it’s a little rundown because I’m disabled and don’t have a lot of cash or energy /physical ability to make required improvements. yes, make suggestions, but no need to be rude about it, it’s my home and you’re a just a salesperson . I want honesty not downright rudeness ! No way would I go with this agency After being spoken to in this way .

Derby · 16 August 2025 · John German Derby

Agent replied · 16 April 2026

We are sorry to hear how you feel regarding your market appraisal. When it was booked you had expressed you wanted a clear idea of any suggestions of improvements which could be made to the property. Alex had explained what could be done to gain the possible price for your home and has said you were very receptive to her thoughts and ideas. There was absolutely no intention of causing any offence and we are sorry if you were not happy with our advice. We wish you all the very best for the future in selling your home. With kind regards Sarah Hill Sales Director

5/5

Google

⭐️⭐️⭐️⭐️⭐️ A Dream Home, Thanks to John German Derby I can’t speak highly enough of the team at John German Derby, they helped me find and buy my dream home, and I genuinely wouldn’t go through anyone else in the future. What really stood out to me was how they don’t just work for the sellers, they’re fully there for the buyers too. From the very first viewing to completion, they were attentive, professional, and genuinely interested in helping me find the right place, not just any place. I never felt pressured or overlooked, and their advice throughout the process was honest and incredibly helpful. Their communication was top-notch, always keeping me informed and answering every question I had (and there were a lot!). It’s clear they care about the people they’re working with, and that level of service made a stressful process feel smooth and manageable. If you’re buying or selling, I wholeheartedly recommend John German Derby. They go above and beyond, and I wouldn’t trust anyone else with such an important life decision. Tayub Khan

Ty · 16 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Tayub - Thank you for the fantastic 5 star review for the Derby Team, they will really appreciate your lovely words . The Sales team pride themselves on their customer service and are happy they have helped you find your dream home . We thank you for recommending us We wish you all the very best for the future , with many thanks Sarah Hill Sales Director

5/5

Google

Couldn’t rate the team at Derby any higher. Right from Alex coming to value our house there was no pressure to sell with them which we liked. Once we had our house on the market Gemma, Flo and Lisa kept us informed of viewings. Alex even rang us after a couple of weeks to see if we were happy with how things were progressing and whether we’d like to make any changes. Vicky is now handling our file to progress the sale and she is also keeping us informed at each stage, she’s even tried to help when we’ve had issues with the agent we’re buying through. Having now had experience with other agents in the area whilst looking for a house to buy it proves that John German offer a superior service. We have found the team go above and beyond to help you. We couldn’t be happier with our choice of agent and have been recommending them to friends.

Emily · 16 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Emily - We are thrilled to see your fantastic review for our Derby Sales Team. The whole team take such pride in their roles to ensure our Sellers and Buyers move quickly and smoothly, They are all professional and friendly and we know they will be delighted with your stunning review and recommendations . We wish you all the very best Sarah Hill Sales Director

5/5

Google

We would 100% recommend John German! From the very start, we knew we’d made the right decision. Alex took the most wonderful photos and marketed our house perfectly. Then, Flo, Lisa and Gemma took over with the viewings/phone calls/offers etc and kept us updated every step of the way. Perfect estate agent with super friendly staff!

Michelle · 16 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Michelle , Thank you for your fantastic 5 star review for our wonderful Derby Sales Team , We know they will be so thrilled to read it . We really appreciate your recommendations and wish you all the best for the future with kind regards Sarah Hill Sales Director

5/5

Google

Very communicative, professional, and prompt in responses. Thank you.

Cassia · 16 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Cassia , thank you for your 5 star review , the team will really appreciate it , we wish you all the very best with kind regards Sarah Hill Sales Director

5/5

Google

John German recently sold a property for us and the whole experience from start to finish was first class. Simon Redford and all his team provided a service well beyond what I expected keeping us I forward of progress, providing guidance and advice and made the whole experience stress free. I would highly recommend them to anyone looking to buy or sell

Robert · 12 August 2025 · John German Burton-Upon-Trent

Agent replied · 13 October 2026

Dear Robert, a HUGE Thank you for taking the time in leaving such a fabulous 5* review! Our main aim is to offer a great customer service. It will be my pleasure to pass on your review to Simon and the Burton Team. May i take this opportunity to wish you all the very best. June Reeves (Sales Director).

4/5

Google

Professional, organised and pro-active. We achieved our sale at a good price with the minimum of fuss.

Pete · 10 August 2025 · John German Uttoxeter

Agent replied · 9 October 2025

Dear Pete, Thank you for taking the time in leaving our Uttoxeter Team a positive review. We aim to offer a great customer service as we love selling homes. May I take this opportunity to wish you all the very best. June Reeves (Sales Director).

5/5

Google

Rating only, no written review.

Stephen · 9 August 2025 · John German Uttoxeter

Agent replied · 9 October 2025

Thanks for leaving a 5* Review Stephen, wishing you all the very best! June Reeves (Sales Director).

5/5

Google

John German were absolutely brilliant for us when buying our second house. We sold at full price and they made our transition and paperwork so much more easier and honestly it wouldn’t have happened without them. Could not recommend them more and will definitely be using them in the future. Lisa was extremely helpful as well, and they clearly have a great leader And team.

Jessica · 6 August 2025 · John German Derby

Agent replied · 16 April 2026

Dear Jessica , we thank you for your wonderful review for our Derby Sale team, they will really appreciate your lovely words. We agree Lisa is an absolute star and she has a brilliant team . We wish you all the very best and thank you for your future recommendations with kind regards Sarah Hill Sales Director

5/5

Google

We are very pleased, how the sale progressed and was handled by the John German team. A very efficient and professional approach.

Robert · 5 August 2025 · John German Ashbourne

Agent replied · 24 August 2025

Dear Robert , thank you so much for your lovely 5 star review for the Ashbourne team , they will really appreciate it , we wish you all the very best kind regards Sarah Hill Sales Director

5/5

Google

Cant highly recommend enough, John German took on all the viewings, kept me updated and were always on the end of the phone and answered any questions and got it all done really quickly , cant thank them all enough x

Sarah · 25 July 2025 · John German Ashbourne

Agent replied · 16 April 2026

Dear Sarah , thank you for your lovely 5 star review for the Ashbourne Team, they will really appreciate it , they love to provide the best customer service and will appreciate your recommendations with best wishes Sarah Hill Sales Director

5/5

Google

Good service, managed the sale well. Kept me updated with viewing feedback.

Richard · 13 July 2025 · John German Ashbourne

Agent replied · 24 August 2025

Hi Richard thank you for your 5 star review for our Ashbourne Branch , they will really appreciate it , we wish you all the very best kind regards Sarah Hill Sales Director

5/5

Google

Laura went above and beyond to stay in touch until the price was agreed. The whole team at John German Estate Agents are friendly and provide excellent customer service. Big thanks to Laura for all her help and support throughout the process. Highly recommend!

Vanlatta · 11 July 2025 · John German Loughborough

Agent replied · 16 April 2026

Dear Vanlatta , thank you for your fantastic 5 star review for our Loughborough team and the lovely words for Laura . The team really strive for good customer care and really will really appreciate your recommendations , with best wishes for the future Sarah Hill Sales Director

5/5

Google

Excellent customer service by all we dealt with John German right from the start. There was a minor hiccup midway, but in the end fault John German

Ela · 11 July 2025 · John German Loughborough

Agent replied · 9 September 2025

Hi Ela thank you for the lovely 5 star review for the Loughborough team , they will appreciate the kind words, we wish you all the very best with kind regards Sarah Hill Sales Director

5/5

Google

Thank you to everyone at John German for their help, guidance and friendly manner when dealing with my house sale

Rebecca · 11 July 2025 · John German Loughborough

Agent replied · 9 September 2025

Hi Rebecca , Thank you for you lovely 5 Star review for the Loughborough team, they will appreciate it. We wish you all the very best Sarah Hill Sales Director

5/5

Google

We have nothing but praise for Laura and her team at John German in Loughborough. Although we weren’t even their clients, we purchased a property through them, the level of service we received was truly outstanding. …

Tina · 16 June 2025 · John German Loughborough

Agent replied · 9 September 2025

Dear Tina , Thank you for your outstanding 5 star review for the Loughborough team , and your wonderful compliments for Laura she will really appreciate them. They all work very hard to deliver the highest customer service for all their … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about John German

Which John German office has the most reviews?

Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Uttoxeter with 174.

Where are the John German offices?

The seven John German offices, by town:

Has John German won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

Reviews may appear on more than one platform.

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