Trusted Agent profile

John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

4.5

★★★★★ Excellent

1,962 reviews across 14 offices and 3 platforms

John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.7 / 5

1,654

Reviews on Google

All 14 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 14 offices

Trustpilot logo

307

Reviews on Trustpilot

Business-wide

Our offices

John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every John D Wood and Co Lettings office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Terence Gaw has been so supportive with my property search, he really goes above and beyond. Excellent knowledge and advice.

Kate · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanking John D Wood team especially Eduard Popa, super efficient friendly professional, so helpful with finding appropriate tenants and managing letting. Takes some of the stress out of letting from overseas!

Linda · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Georgia did an excellent job in what has been a difficult market environment. She was diligent and always a pleasure to deal with, and she showed real skill and diplomacy when some of the negotiations got tricky.

Philip · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Bought our first family home with John D Wood and couldn't be happier! Georgia, the agent that helped us close the deal, was amazing! Helpful and trustworthy, highly recommend them!

B · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Wonderful experience using this company! I had a call with Felix here to discuss another flat and he immediately jumped on this and late in the evening showed me another flat that we finally signed for. All sorted in under 24 hours! Definitely use these people!!

Ellie · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Our Agent Georgia Clay has acted for us on a purchase of a house and sale of a flat both in Barons Court and has been a tower of strength in getting the exchange of contracts actually done. Our sale was agreed at the asking price only 2 days after going on the market. So we can only give top marks.

Anthony · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I wanted to take the time to say thank you to Ed Popa for his fantastic job, but mostly for keeping the relationship human. Now a days everything is so transactional and Ed is just the perfect mix between efficiency and personalized touch. Thanks Ed for being on top of things we knew wasn’t part of your scope, for always trying above and beyond to accommodate and find solutions. I wish we could continue for life with you. But we have been lucky to have Ed as our branch manager for 2 properties. Thanks

Sara · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks Sara for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

As someone who has worked within the property sector for over 30 years, I can say without hesitation that Georgia Clay is one of the best operators I have dealt with. She has exceptional communication skills, is very personable and a highly polished professional. Nothing is too much trouble for Georgia and she goes about her business in a calm and very thorough way. Faultless 10/10.

Paul · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Georgia and the John D Wood team were superb. Not only did they market the sale of our house superbly (with the result that an offer at asking price was received in days), once an offer was accepted they continued to work extremely hard to ensure the sale did not fall through despite our onward purchase being delayed. A really excellent service.

Joe · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We sold our home in Fulham through John D Wood, after failing to generate any real interest with Purplebricks. Every step of the process was carefully managed with a personal touch by a team who clearly had a detailed understanding of the local market, as well as the buyers they were working with. Although we largely only liaised with one salesperson (thanks Georgia!) this was true of all the team we interacted with. We initially had some issues finding a buyer due to some location issues but John D Wood kept up a consistent and high volume of viewers and we soon received a decent offer. The sales process was managed quickly and professionally, and they maintained regular contact throughout. I would highly recommend using John D Wood if you are buying or selling in the local area.

Tom · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Georgia Clay was incredibly efficient in assisting with my property purchase. As a first-time buyer, she was incredibly understanding with my nerves / anxiety at times! She is very professional and very knowledgeable. One of things I really appreciated was who responsive and alert she was during the transaction which really stood out for me.

Alex · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

My experience with Adrian at John D Wood was superb. Having been handed my property from another office, as someone left, Adrian managed to find a buyer in record time. He is knowledgeable, communicative and very thorough. He went the extra mile when my tenant got locked out and went over to help after work hours. He was very good at chasing the sale through even though there were a few hurdles along the way. I would strongly advise using Adrian if you are thinking about selling your property in Fulham :)

Grace · 18 June 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

The agent (Samantha Rogers) was quite rude - she started acting like we were late to a viewing even though we arrived 2 minutes early. Seemed to be on edge and ignored my messages inquiring more information on the property. Did not even bother replying when I asked if property was taken or not so I could move on to search for others.

Antao · 16 June 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

I spoke with Eddie for a flat just come on the market, he said he will contact tenant for access after waiting 1 day never heard back in fact I called back 3 times in a space of 2 days, I was really disappointed to find out that his colleague has managed to get people into the flat and accept offers. This is very disappointing he took too long trying to get access while his colleague managed to do so and let the apartment. He didn’t even know that the flat was Let afterwards, I had to find out on Zoopla that the flat was Let. As an agent you need to be on the ball, unfortunately I had an agent who didn’t.

Aura · 16 June 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Professional, efficient resourceful and caring, Sardar Berzo. The best Property Manager I've met! Have been a tenant of JDW for over 5 years now, the others were good but he is definately the best. When the front doors both stuck one Friday, He had the man there Saturday morning to deal with the problem. when a plumber left me without a boiler one Friday afternoon too late to get the part for the repair, one came on the Saturday to finish the job! Thank you Sardar!

Lena · 16 June 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

JDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID

The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.

Celeste · 12 May 2023 · John D Wood and Co Lettings Cobham

Agent replied · 13 June 2024

Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.

1/5

Trustpilot

Attached marketing banner to my property without consent

This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.

CB · 6 May 2023 · John D Wood and Co Lettings Cobham

Agent replied · 13 June 2024

Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.

2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023 · John D Wood and Co Lettings Cobham

Agent replied · 13 June 2024

We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.

1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023 · John D Wood and Co Lettings Cobham

5/5

Trustpilot

J D Wood did a fantatic job helping us…

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy · 18 April 2023 · John D Wood and Co Lettings Cobham

5/5

Google

Rating only, no written review.

Alia · 17 April 2023 · John D Wood and Co Lettings Twickenham

Agent replied · 19 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Super professional and friendly team - especially Jane and Simon who went over and above to make sure that Ly purchase progressed smoothly through the various stages. Highly recommend!

Sue · 17 April 2023 · John D Wood and Co Lettings Twickenham

5/5

Google

A big thank you to Simon Philip & Jane Marshall for all their hard work in marketing and selling my property in St Margarets. They have both proven to be thoroughly professional, highly efficient, great communicators and generally extremely pleasant to deal with. Many thanks.

Peter · 17 April 2023 · John D Wood and Co Lettings Twickenham

Agent replied · 19 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Both Jane Marshall and Simon Philp were exceptionally helpful during our sale process, and also kept our potential buyer engaged throughout. They even watered the terrace plants for us during the recent very hot spell - that is surely devotion to duty! Huge thanks to the friendly, determined and successful JDW team from us both.

Sue · 17 April 2023 · John D Wood and Co Lettings Twickenham

Agent replied · 19 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

John D Wood and Co Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The Negotiator Awards

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.

Negotiator Awards winners in one year, the group and its branches: 2024.

Negotiator Awards by year, 2024

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.

Lettings Agency of the Year winners in one year, the group and its branches: 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about John D Wood and Co Lettings

Which John D Wood and Co Lettings office has the most reviews?

London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.

Where are the John D Wood and Co Lettings offices?

The 14 John D Wood and Co Lettings offices, by town:

Has John D Wood and Co Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.

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