Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service and always very helpful on any queries
Thank you for your glowing 5* review Will. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with the lettings team with Josh making the entire process very easy and efficient! Thank you guys.
Thank you Charlie for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleHorrific experience with Victoria Richards, who was incredibly rude throughout our communications. We are unsure if she even presented our offer to the sellers as she kept saying "I'm not giving the flat to you, I'm giving it to someone else", which is at best -negligence and at worst - illegal. Fraudulent behaviour - avoid.
Hello Maria, I'm very sorry to hear about your experience. We take such concerns seriously and would appreciate the opportunity to discuss this further. Please contact us at review@countrywide.co.uk. Best regards, Lucy, Customer Relations Team
5/5
GoogleA truly fantastic lettings service due to the friendly, capable and efficient team led by Josh. They were proactive in finding me a new tenant and kept me in the loop with their progress. I also found their honesty and pragmatic approach refreshing as I never felt pushed to a particular price or towards a particular tenant- they were professional and open in their discussions and I really appreciated that. Many thanks Josh and team for making the process so stress free!
5/5
GoogleJosh has been a great agent to work with. Very communicative, always wonderfully polite and has a good sense of where the market it. He found us multiple potential tenants; the deal was done quickly and efficiently. All very straighforward!
1/5
GoogleI entered into a tenancy after being repeatedly assured by Paris Merico (both in writing and verbally) that it was at a minimum a one-year agreement, only to later discover, via the landlord himself, that he had clearly informed the agency he is going to need the flat back after six months. This critical information was withheld from me, leading to significant emotional distress, wasted time, and logistical disruption. I would never have taken the flat under these conditions, especially knowing how many short-let options exist in London that are transparent and fully equipped. Even getting basic services like Wi-Fi set up took six weeks, something I tolerated only because I believed I was settling into a long-term home. This was a deliberate act of misrepresentation for the sake of securing commission. Tenants deserve honesty, not misleading assurances that result in costly upheaval.
Hello Ekin, Thank you for sharing your experience with us. I'm truly sorry to hear about the distress and inconvenience you faced during your tenancy. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe’ve just been dealing with Layla in regard to a short term let, and she has been absolutely brilliant! Efficient, friendly and thoughtful - she was a delight to deal with and I highly recommend her.
5/5
GoogleFantastic service with John D Wood! I worked with Paris Merico, who was very professional and made himself constantly available to help create a seamless move, from showings to signing a let. Thank you, 10/10 recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo NOT rent with John D Woods in London…
Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat... But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate. Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.
5/5
GoogleJosh and his Team were extremely supportive in my quest for finding a tenant for a long term rental, at short notice. His full support, and guidance through the whole process for viewings and appointments is fully appreciated. I cannot stress the relief of his efforts and professionalism from viewing to completion, an extremely smooth transition. I’d like to say a big ‘thank you’ to Josh and his Team.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleMatt and the JD Wood team did a great job on the sale of our property. Always available, great communication and kept the sale moving.
Thank you for your brilliant 5* review and thank you for your kind words Patrick. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with Milli from John D Wood. She helped me find a lovely flat in October last year. Milli is very friendly and easy to communicate with. I first met her while looking for another property, and she quickly understood exactly what I was after. She showed me a place that suited me perfectly. The whole process took less than a week to finalise. Milli was incredibly efficient. Within a month, I had moved into my new flat. Throughout the entire process, she was supportive, responsive, and kept me well-informed at every stage.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D Wood were great at helping us find a new rental apartment. Munroe in the Parsons Green office in particular was very helpful!
Thank you Daniel for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Hussein Mouhaffel in the south Kensington branch who was very professional and friendly and had provided tremendous support through out the process. He could easily handle complicated situations and always respond immediately. Would definitely recommend to working with him!
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIhad an excellent experience with John D Wood & Co. Their professionalism and dedication were truly impressive. A special thanks to Paris Merico for their outstanding support, attention to detail, and commitment to delivering top-quality service. I highly recommend them!
Many thanks Yaser for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleJohn D Wood &co estate agents were very professional. They listened and communicated very well with all parties. I have nothing negative to say about the estate agent at all . All positive feedback
Thank you for taking the time to leave us this great 5* review Louise. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and quick to respond. Milli was helpful and guided me through the process step-by-step (since it will be the first time I move in the UK). Recommended
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a very good experience with Milli from John D Wood. She helped me to find an affordable place in central London in 1 week. Milli was incredibly communicative, promptly answered my emails, keeping me informed about every step of the rental process. Her ability to clearly explain complex contract details was particularly helpful.
Many thanks Olga for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now. Fifteen minutes before the appointment on the 7th March Lisa rang and asked if I still wanted a market appraisal and I said, “Yes, please.” I am in my 70s and had spent days tidying and rearranging furniture! Lisa arrived at the door and I took her around the house but she didn’t measure the rooms, which surprised me. She said it was a unique house and she couldn’t give me an off the cuff appraisal so would Monday do. I don’t have an English accent but I have lived in the UK since Harold Macmillan was Prime Minister so I am aware when someone is taking the micky but let it pass. In the past estate agents have valued this house without the passive aggressive tones I’m now feeling. I said that would be fine. I am not thinking of selling this house right now but at my age who knows what the future will bring? My family were interested in knowing and they will likely be dealing with selling it. Lisa did not send me an appraisal or reply to the short email I sent her at Monday close of business. She didn’t note anything during the entire visit but I am a trusting soul and thought it would be general. I get letters all the time from estate agents, including today, as the road is convenient. Countrywide Estate Agents must be very aggressive with their employees if Lisa found my request so insulting.
5/5
GoogleWe are so pleased for the professional service of Jane Marshall and Simon Philp during our recent purchase. The entire purchasing process has been very pleasant and we truly love the property introduced by Jane. The house is such a perfect home for us.
Hello Chuen Happy, Thank you for your wonderful 5* review! We're thrilled to hear that Jane Marshall and Simon Philp provided you with professional service and that you love your new home. Best wishes in your perfect new home! Lucy, Customer Relations Team
5/5
GoogleA talented, personable, house sale team, who really know the area. Their expertise and support hugely impacted on the inevitable stress of selling my home. Communications were relevant and timely. I felt supported throughout the process. This resulted in house sale from going to the market to completion within 6 months.I would particularly mention, Victoria and Alex who were able to work with me and guide me through the sale process. I would recommend John D Wood to anyone in Battersea wanting to sell their house
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service over 3 years of a London rental
Thank you John D Wood for providing a fantastic service for the last 3 years when I rented a flat from one of your landlords. From the first inquiry, viewing, communications and paperwork, the process was smooth and easy. I didn't feel pressured or rushed, but supported by the Wandsworth Common branch (initially Olivia). The team were proactive to provide any paperwork I asked for. JDW provided their end-to-end management. Any requests, issues or special requests were accommodated for quickly. Thank you to the maintenance and operations team in Nottingham for your initial introduction, quick responses and support throughout the contract. When an engineer visit was required, the contractors you used were professional, friendly and respectful. And when the assigned property manager moved into another role, he proactively contacted me to let me know and introduced my new point-of-contact. These little but important touches make all the difference. I felt at home. So did my 3 kids. After the first two years, I then extended the contract - which again was an easy process. When the time came for me to leave, Tom (Wandsworth Common) was helpful and friendly - Thank you, Tom. The inventory check/deposit return took a little longer than I hoped but all the paperwork, outstanding queries and matters were cleared up very quickly by the Richmond office (thank you, Armela for your attention to my account and your updates - much appreciated) Overall, very happy with the service I received and in 11 months time when my current tenancy agreement ends, you'll be the first agents I get in touch with.
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
