Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHorton and Garton is a great letting agent! In particular, Sabina was an amazing property manager, any issues with my tenancy were sorted out promptly and without fuss.
Daniel · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hello Daniel,
Thank you for sharing your experience working with your property manager Sabina here at Horton and Garton with a super 5 star review…
The property managers here at Horton and Garton are very hard working and are often the unsung heroes of the business dealing with the inevitable property maintenance issues from a temperamental dish washer or washing machine to the leaks or lost keys or faulty alarms and working with the very best contractors ensuring works are completed both on time and to a satisfactory level.
On behalf of Sabina and all property management team here at Horton and Garton all the best.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI have had the enormous pleasure of buying and selling property through Horton and Garton for the best part of 30 years. They've never let me down, have always been honest, professional and courteous and charming to deal with. In short they're a really good bunch and just lately Hugh Wright has done a superb job selling my flat in this very difficult market. I wouldn't use anyone else.
Samantha · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hi Sam,
Thank you for sharing your selling experience with Horton and Garton with a super 5 star review… That’s a long time for both of us… and we are still talking and friends.
Selling a property can be one of the most stressful times in any sellers/buyers life and often it’s the largest and most expensive purchase/sale and after a long time in this business best advice and guidance to all parties is the difference between achieving the right result.
A team effort and a 10/10 all round I would say… On behalf of Hugh and all the sales team here at Horton and Garton all the best and see you in Ravenscourt Park soon.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleThe team at Horton and Garton did a great job in selling my house. I chose them initially because they listened and took the time to understand me and what I wanted. No games and no nonsense - just hard work, efficient communication and as broad a reach as any international competitor. They were diligent, respectful of my home and trustworthy. I’m very happy with the result and H&G made the process smooth and calm for me. Thank you John, Matthew, Hugh, all the team and of course, George 🙂
Alan · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Morning Alan,
Thank you for sharing your selling experience with Horton and Garton with a super 5 star review.
I would like to say a personal thank you to you for your business and decision to work with Horton and Garton and your patience throughout the transaction.
You successfully swerved the nefarious practices of the junk mail and door knocking agents and the undermining tactics… Unfortunately this is all par for the course when selling a property today!
Once the sale was agreed the conveyance process of your Wendell Park house and home was a text book transaction probing the point for every seller and buyer to work with a reliably reliable and trusted local solicitor.
On behalf of George and all the sales team here at Horton and Garton we wish you the very best with the move outside of London.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHugh was amazing in helping us buy our first home! Super organised, really easy to get hold of and gave us regular updates and assurances. Definitely recommend :)
Navi · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hello Nav,
Another BIG thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. If this job was an easy one then there would be more younger people coming in to the business and industry…
You have a great property, enjoy your garden and the rest of a sunny 2025… and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Dan · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hi Dan,
Thank you for the 5 Star review working with Horton and Garton.
John Horton, Director and Owner.
★★★★★ 5/5
GoogleShiyane was absolutely amazing! i have been looking for a place to rent for a while and haven’t come across a real estate agent you went so above and beyond. was always there to answer any issues and kept me in the loop throughout the whole process. Thank you!!
Xo_Jxlia · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hello Julia,
Firstly, thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. Well done Shiyane looking after you and making the move happen.
You have a great property, and the best of the best restaurants and outside spaces Hammersmith has to offer on your doorstep… On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleAmazing service. I dealt with Hugh for most of my purchase and he was great through out. This was my first property so it was nice to have someone that was happy to guide me through all the things that come up while moving towards completion.
Thanks
Matt · 13 September 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hello Matt,
A BIG Thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Almost another text book purchase and sale but the true path of any property purchase and sale is never straight forward and as I say to clients “ you do not know what you have bought until you sell”… Your patience was rewarded, congratulations on closing the sale. I know after speaking with Hugh that working with you was both a pleasure and a delight.
Welcome to Wendell Park, West london, you have a great property and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleAmazing service. I dealt with Hugh for most of my purchase and he was great through out. This was my first property so it was nice to have someone that was happy to guide me through all the things that come up while moving towards completion.
Thanks
Matt · 9 September 2025 · Horton and Garton London (172 King Street)
Agent replied · 12 December 2025
Hello Matt,
A BIG Thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Almost another text book purchase and sale but the true path of any property purchase and sale is never straight forward and as I say to clients “ you do not know what you have bought until you sell”… Your patience was rewarded, congratulations on closing the sale. I know after speaking with Hugh that working with you was both a pleasure and a delight.
Welcome to Wendell Park, West london, you have a great property and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleShiyane was absolutely amazing! i have been looking for a place to rent for a while and haven’t come across a real estate agent you went so above and beyond. was always there to answer any issues and kept me in the loop throughout the whole process. Thank you!!
Xo_Jxlia · 6 September 2025 · Horton and Garton London (172 King Street)
Agent replied · 12 December 2025
Hello Julia,
Firstly, thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. Well done Shiyane looking after you and making the move happen.
You have a great property, and the best of the best restaurants and outside spaces Hammersmith has to offer on your doorstep… On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHugh was amazing in helping us buy our first home! Super organised, really easy to get hold of and gave us regular updates and assurances. Definitely recommend :)
Navi · 2 September 2025 · Horton and Garton London (172 King Street)
Agent replied · 16 April 2026
Hello Nav,
Another BIG thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. If this job was an easy one then there would be more younger people coming in to the business and industry…
You have a great property, enjoy your garden and the rest of a sunny 2025… and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Dan · 2 September 2025 · Horton and Garton London (172 King Street)
Agent replied · 12 December 2025
Hi Dan,
Thank you for the 5 Star review working with Horton and Garton.
John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have had the enormous pleasure of buying and selling property through Horton and Garton for the best part of 30 years. They've never let me down, have always been honest, professional and courteous and charming to deal with. In short they're a really good bunch and just lately Hugh Wright has done a superb job selling my flat in this very difficult market. I wouldn't use anyone else.
Samantha · 26 August 2025 · Horton and Garton London (172 King Street)
Agent replied · 9 September 2025
Hi Sam,
Thank you for sharing your selling experience with Horton and Garton with a super 5 star review… That’s a long time for both of us… and we are still talking and friends.
Selling a property can be one of the most stressful times in any sellers/buyers life and often it’s the largest and most expensive purchase/sale and after a long time in this business best advice and guidance to all parties is the difference between achieving the right result.
A team effort and a 10/10 all round I would say… On behalf of Hugh and all the sales team here at Horton and Garton all the best and see you in Ravenscourt Park soon.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleThe team at Horton and Garton did a great job in selling my house. I chose them initially because they listened and took the time to understand me and what I wanted. No games and no nonsense - just hard work, efficient communication and as broad a reach as any international competitor. They were diligent, respectful of my home and trustworthy. I’m very happy with the result and H&G made the process smooth and calm for me. Thank you John, Matthew, Hugh, all the team and of course, George 🙂
Alan · 26 August 2025 · Horton and Garton London (172 King Street)
Agent replied · 9 September 2025
Morning Alan,
Thank you for sharing your selling experience with Horton and Garton with a super 5 star review.
I would like to say a personal thank you to you for your business and decision to work with Horton and Garton and your patience throughout the transaction.
You successfully swerved the nefarious practices of the junk mail and door knocking agents and the undermining tactics… Unfortunately this is all par for the course when selling a property today!
Once the sale was agreed the conveyance process of your Wendell Park house and home was a text book transaction probing the point for every seller and buyer to work with a reliably reliable and trusted local solicitor.
On behalf of George and all the sales team here at Horton and Garton we wish you the very best with the move outside of London.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe were first time buyers and the team has been so friendly at the beginning. The team is friendly, knowledgable and professional at the first place. Stuart and Louise are 10/10 (11 out of 10 if possible), they are super friendly and caring, really helpful to answer all kind of questions, communicating with our vendors effectively. Everything worked out as planned, the team is very understanding and reliable, supporting us throughout the whole process especially being in a chain is pretty stressful. My partner and I can’t be more grateful to have Stuart along the process, THANK YOU SO SO MUCH!! Highly recommend to anyone who is looking to buy in West London.
Jacqueline · 24 August 2025 · Horton and Garton London (161)
Agent replied · 23 September 2025
Hello Jacqueline, Thank you for sharing your 11/10 review working with Horton and Garton and the Chiswick team on your recent transaction. The conveyance process can be very challenging for both seller and purchaser... well done Stuart with his pragmatic guidance and advice keeping all parties on track and congratulations on closing the deal. On behalf of Stuart and Louise and all the Chiswick W4 sales team all the very best settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe had an absolutely brilliant experience with Stuart and Louise. From day one, they were super helpful, highly organised, and always one step ahead of the process. They provided us with excellent recommendations for surveyors and other services, which saved us a ton of time and stress. What truly set them apart was their dedication, they even proactively chased our solicitor for us, which was a huge relief. Their communication was fantastic, and they made what could have been a difficult process feel incredibly smooth. We highly recommend Horton and Garton!!! Thank you so much!
Ho · 24 August 2025 · Horton and Garton London (161)
Agent replied · 23 September 2025
Good afternoon Ho Yin, Thank you so much for posting your wonderful 5 Star review working with Horton and Garton on your recent purchase. Buying and selling a property can be one of the most stressful episodes to manage and the process can and does affect all parties involved. On behalf of the team all the very best settling into your new home. Best wishes, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI had an absolutely amazing experience dealing with Horton & Garton, and Stuart in particular who was a great help in seeing the purchase of my new property out from start to finish. It was very refreshing dealing with an agent who would always be in communication with me on all the progress of the purchase, helping things run smoothly and dealing with any queries I had throughout in a very efficient manner! Thanks again Stuart, your great work is very much appreciated - all the best, Dan.
Daniel · 24 August 2025 · Horton and Garton London (161)
Agent replied · 23 September 2025
Morning Dan,
Thank you for sharing your buying experience with Horton and Garton with a super 5 star review.
Welcome to West london and on behalf of Stuart and all the sales team here at Horton and Garton we wish you the very best settling into your new riverside home.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleTotally professional team at Horton & Garton Chiswick. Sold our house recently and everythinge went smoothly. Good communication, sound advice and excellent outcome. Thank you all, especially Louise and Mark.
Tracey · 24 August 2025 · Horton and Garton London (161)
Agent replied · 23 September 2025
Morning Tracey,
Thank you for business and your decision to appoint Horton and Garton with the sale of your Glebe Estate family home.
Secondly, a further thanks for sharing you’re the vendor/selling experience with Horton and Garton with a super 5 star review.
What more can be said… another “text book purchase and sale”. A genuine pleasure and a delight, and at the same time, unfortunately in the minority of transactions, however when we are working with the best properties, clients sellers and buyers, reliable local solicitors, surveyors (and estate agents) the conveyance process and transaction is always much smoother…
On behalf of Mark and Louise and all the sales team here at Horton and Garton, Thank you and all the very best settling into your new family home.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleLouise and Stuart are by far the best estate agents we’ve come across in London. Helping us with our sales/purchase by pushing the whole chain forward, which is never easy. Many thanks!
Yi · 24 August 2025 · Horton and Garton London (161)
Agent replied · 23 September 2025
Hello Yi and family,
Thank you for your business firstly and thank you for sharing your selling experience with Horton and Garton with a super 5 star review.
I would like to say a personal thank you to you for your business and decision to work with Horton and Garton with your Chiswick home and your patience throughout the transaction.
On behalf of Stuart, Louise and all the sales team here at 161 Chiswick High Road, Horton and Garton we wish you the very best settling into your new family home.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleThe team at H&G have been brilliant. They have real local knowledge of the area and demographic, and were quickly successful in helping me to get a good offer on my house. They worked extremely hard, leaving no stones unturned, to clinch the deal, not just with my own buyers but when problems emerged further down the chain, they sorted them even though it was not their responsibility. Total dedication to getting the sale through. I highly recommend.
Helen · 19 August 2025 · Horton and Garton London (172 King Street)
Agent replied · 9 September 2025
Morning Helen,
Thank you for first for your business and decision to work with Horton and Garton and also for your super 5 star review.
The marketing and sale of your Brackenbury Village house was a text book transaction but not without its challenges and was a story of four chapters… both your sale and purchase, your buyers sale and purchase… the highs and lows, twists and turns, ups and downs and good old fashioned estate agency working around clock with the stakeholders, circumnavigating the challenges of a tricky chain and still keeping a positive outlook when others may not have shared the same viewpoint.
I can confidently say less experienced estate agents would not have achieved the end result and we did what we said we would do and we got you moving.
On behalf of Hugh and all the sales team here at Horton and Garton we wish you the very best with the move.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHorton and Garton is a great letting agent! In particular, Sabina was an amazing property manager, any issues with my tenancy were sorted out promptly and without fuss.
Daniel · 19 August 2025 · Horton and Garton London (172 King Street)
Agent replied · 9 September 2025
Hello Daniel,
Thank you for sharing your experience working with your property manager Sabina here at Horton and Garton with a super 5 star review…
The property managers here at Horton and Garton are very hard working and are often the unsung heroes of the business dealing with the inevitable property maintenance issues from a temperamental dish washer or washing machine to the leaks or lost keys or faulty alarms and working with the very best contractors ensuring works are completed both on time and to a satisfactory level.
On behalf of Sabina and all property management team here at Horton and Garton all the best.
Kind regards, John Horton, Director and Owner
★★★★★ 1/5
GoogleI feel deceived by this agency, and I am convinced the landlord has been deceived too.
During our tenancy at Acton, we were exemplary tenants, we paid on time, kept the property in excellent condition, and even facilitated viewings during our final weeks. When renewal came, the agency claimed the house was worth £4,500/month (we were paying £4,000), despite clear market evidence that better properties in the area were available for less. I offered £4,100, but was told the landlord’s “final word” was £4,250. Faced with this, we moved out.
Three months later, the property is still empty, now advertised at £4,250, proving the price they insisted on was unrealistic. The landlord has already lost far more in void rent than the extra £150/month they were chasing. It will take years to recover this loss, if at all, and in the meantime they risk new tenants who may demand costly works before moving in. In fact, the landlord is now listing the property with other agencies, which says a lot about how well this one handled the tenancy. If the landlord had been given honest, informed advice instead of inflated figures, they would still have reliable tenants and a steady income.
The way our deposit was handled was equally unacceptable. We returned the property in significantly better condition than we received it, on 10 July, yet more than a month passed before we even received confirmation of its release. The check-out report, a basic requirement, was never provided. This is not just unprofessional; it suggests a deliberate lack of transparency. Most of my communications were ignored by Michael Murray, who repeatedly failed to respond or follow through on commitments.
From my experience, this agency appears to prioritise inflated valuations and short-term commission over honesty, professionalism, and the best interests of both tenants and landlords.
I would strongly advise anyone, whether renting or letting, to think twice before trusting them. If this is how they treat good tenants, and how they “advise” landlords, then both sides should be prepared for unnecessary losses, wasted time, and a complete absence of accountability.
Maria · 17 August 2025 · Horton and Garton London (161)
Agent replied · 12 December 2025
Hello Maria,
I have spoken with my colleague and Lettings Manager, Aggie Tukendorf and she is speaking with you to resolve and close this matter in your favour. I am following up on this with you. Thank you.
John Horton, Director and Owner.
★★★★★ 1/5
TrustpilotDisorganised, incommunicative
We are in the middle of the process. They are highly disorganised, seem short-staffed, are extremely incommunicative, and border on incompetence. We are shocked, as we had thought they were hyper-professional when signing them on. All we get is constant pressure to accept unreasonable demands from the other party instead of the agent managing them appropriately. Worry that the deal is likely to fall through if this continues.
Pam · 16 August 2025 · Horton and Garton London (161)
★★★★★ 5/5
GoogleShiyane is super helpful, kind and professional. Highly recommend !
Rosamund · 13 August 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Hi Rosamund,
A BIG thank you to you for sharing your experience and your wonderful review working with Shiyanne here at Horton and Garton. Kind regards, Director and Owner.
★★★★★ 5/5
GoogleGreat experience and professional service - prompt responses to messages and calls. Worked with George Smith who was available every step of the way and ready to answer any questions
Keith · 13 August 2025 · Horton and Garton London (176 King Street)
Agent replied · 13 April 2026
Morning Keith,
Thank you for sharing your buying experience with Horton and Garton with a super … More
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