Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very positive experience with Georgina throughout the purchase of my flat. She was professional, responsive and helpful from start to finish, keeping communication clear and making herself available whenever questions or issues came up.
There was a particularly stressful moment during the process involving the buyer, which could easily have put the whole transaction at risk. Georgina handled the situation professionally, managing the communication between the parties very well and helping to keep things moving towards completion.
Buying a property can be stressful, particularly when unexpected issues arise, so having someone who is responsive and good at managing difficult situations makes a real difference. I really appreciated Georgina’s support throughout the process and would happily recommend her to anyone buying or selling a property.
Marta · 19 August 2026
Agent replied · 22 August 2026
Hi Marta,
A BIG thank you for your wonderful 5-star review and, in particular, for recognising Georgina and the role she played throughout your purchase.
Communication is absolutely critical during the conveyancing process. A great estate agent’s job does not stop when a sale is agreed, in many ways, that is when the hard work really begins. Experience, regular communication and the ability to manage buyers, sellers, solicitors expectation's and unexpected problems can make the difference between a sale falling through or a successful completion.
Georgina is an experienced and highly valued member of our Hammersmith sales team, and this sounds like a great example of her professionalism and expertise when things became challenging. Keeping everyone informed, managing expectations and finding a way forward is exactly the service we aim to provide.
Congratulations on your new flat and we wish you many happy years there. Pop in and see us when you are walking past the office.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleI had a great experience with Horton and Garton. All of my viewings, around eight in total, were handled by Georgina Magnani, who was fantastic throughout the whole process. She was incredibly helpful, communicative, organised and professional.
Buying a property can be a very stressful experience, but Georgina was always friendly, approachable and reassuring. As a first-time buyer, I particularly appreciated how understanding she was and the extra guidance and reassurance she provided throughout.
I would highly recommend both Georgina and Horton and Garton.
Caroline · 15 August 2026
Agent replied · 22 August 2026
Hi Caroline,
A BIG thank you for your fantastic 5-star review and for recommending Georgina and Horton and Garton.
As a first-time buyer, having an experienced, knowledgeable and reassuring estate agent alongside you can make such a difference. Georgina is a hugely valued member of our Hammersmith team, and your comments about her communication, organisation, professionalism and personal approach are wonderful to read.
We are very proud of our seasoned and experienced team and our market-leading track record across Hammersmith and West London. Combining that local knowledge and experience with genuine care for our clients is exactly the service we aim to deliver.
Congratulations on your first home, Caroline. On behalf of Georgina and all the sales team we wish you many happy years ahead in your new home and property.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleThe team at Horton and Garton were wonderful. I was very happy with the smooth sale of my house especially as it sold for above the asking price! John Horton himself was very present at the beginning of my journey and he was a great source of advice and even helped me fill in a stack of forms. Later in the process George Smith stepped up and saw the sale through to completion. Big shout out to George for being extra attentive, even to the extent of delivering a file to me in person to my house in Hampshire. Thank you George.
Jennie · 13 November 2025
Agent replied · 13 April 2026
Good morning Jenny,
Thank you for sharing your selling experience with Horton and Garton with a super 5-star review.
I would like to say a personal thank you to you for your business and it was our privilege to work with you and your property. Working with the best clients and marketing the very best homes in Brackenbury Village is what we do best.
Having sold your immediate neighbour’s property and your neighbours’ properties across the road we extended our “purple patch” of family house sales in Brackenbury Village.
There was a lot of hard team work and effort from the get go… with the off-market listing and to realise multiple offers and agree a sale above the asking price was testament to you believing in our strategy, and we, the team delivered.
George secured you genuine A1, willing and able buyer and with brilliant solicitors the conveyance period was very smooth and another “textbook sale”. Congratulations to all involved…
On behalf of George and all the Hammersmith sales team here at Horton and Garton we wish you the very best with the move outside of London.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe just completed a purchase with the wonderful Emma at Horton and Garton. The process was brilliant beginning to end. After a challenging and unsuccessful year of searching with a few other estate agents Emma was determined to find us our dream place. She and the team were so responsive and generous with her time. Cannot recommend H&G enough. THANK YOU! X
Lola · 13 March 2026
Agent replied · 13 April 2026
Hi Lola, Thank you for sharing your 5 star review working with Emma on your recent purchase. Congratulations on the exchange and completion and best wishes from Emma, myself and all the team settling into your beautiful Hammersmith home. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleThe team at Horton and Garton did a great job in selling my house. I chose them initially because they listened and took the time to understand me and what I wanted. No games and no nonsense - just hard work, efficient communication and as broad a reach as any international competitor. They were diligent, respectful of my home and trustworthy. I’m very happy with the result and H&G made the process smooth and calm for me. Thank you John, Matthew, Hugh, all the team and of course, George 🙂
Alan · 13 September 2025
Agent replied · 13 April 2026
Morning Alan,
Thank you for sharing your selling experience with Horton and Garton with a super 5 star review.
I would like to say a personal thank you to you for your business and decision to work with Horton and Garton and your patience throughout the transaction.
You successfully swerved the nefarious practices of the junk mail and door knocking agents and the undermining tactics… Unfortunately this is all par for the course when selling a property today!
Once the sale was agreed the conveyance process of your Wendell Park house and home was a text book transaction probing the point for every seller and buyer to work with a reliably reliable and trusted local solicitor.
On behalf of George and all the sales team here at Horton and Garton we wish you the very best with the move outside of London.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleEmma was super helpful and made my first home purchase stress free - always patient with my questions, sharing her best advice and also helping to manage relationships with vendor and solicitors, also very understanding
Lee · 15 August 2026
Agent replied · 22 August 2026
Hi Lee,
Thank you so much for your fantastic 5-star review and congratulations on purchasing your first home!
Buying your first property is a huge milestone, and we’re delighted that Emma was able to make the experience as smooth and stress-free as possible. Her expertise, patience and honest advice are exactly what we pride ourselves on at Horton and Garton.
A good estate agent’s job goes far beyond simply agreeing a sale. Managing communication between buyer, vendor and solicitors, anticipating potential problems and keeping everyone moving towards exchange and completion are all vital parts of a successful transaction. Emma’s experience and understanding really come into their own here, so it’s wonderful to see this recognised in your review.
Thank you again, Lee, for your kind words and on behalf of Emma and the sales team we wish you every happiness in your first home and trust you will enjoy it for many years to come.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleWonderful estate agent! We were viewing with Georgina, who we instantly took a liking to - she is genuine, kind, friendly, and relatable. We would look forward to our viewings with G the most, and she found the perfect property. We felt we could trust what she was saying and that she genuinely cared about helping, which is a rarity. This company cares about the integrity of their sales, they do the checks ahead of time to ensure problems don’t emerge at the last minute. Thank you!
Alex · 15 August 2026
Agent replied · 22 August 2026
Hi Alex,
A BIG thank you for such a wonderful 5-star review and for your very kind words about Georgina.
For us, great estate agency is about far more than simply showing properties. It is about listening, building trust, giving honest advice and ultimately helping buyers find the right home. Georgina genuinely cares about her clients, so I know she will be delighted to read your comments.
I am particularly pleased you recognised the importance we place on the integrity of our sales and doing the necessary groundwork early. Good communication and prep makes the difference in getting a sale successfully through from point of sale to completion.
Congratulations on finding the perfect property and on behalf of Georgina and all the sales team we wish you happiness in your new home.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleShiyane was absolutely great to work with. Very patient, proactive & responsive, always acting with our best intentions in mind. We'd absolutely lean on her again to help us find our next place.
The overall process from finding a flat to sorting contracts to picking up the key was much smoother than my experiences with other agents!
Catie · 13 January 2026
Agent replied · 13 April 2026
Hello Catie,
A BIG thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Well done Shiyane looking after you and making your move happen.
On behalf of Shiyane, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleThank you so much for taking care of us. Alliyah was so helpful and kept us updated about any new listings. She is such a faithful agent and doesn’t give up until she finds the perfect place for you. Thank you and all the best!
Lina · 13 December 2025
Agent replied · 13 April 2026
Hello and a BIG thank you to you for sharing your wonderful 5 Star review and experience working with Alliyah here at the Horton and Garton Hammersmith Lettings Team. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have had the pleasure of working with Fahim at this office, and I can confidently say that he is both friendly and exceptionally helpful. It took just a day or two to arrange a viewing of the property I was interested in. Fahim was instrumental in guiding me through the application process, providing valuable advice on what to include in my tenancy application to enhance its chances of success. Additionally, I would like to commend the friendliness and professionalism of the entire team at Horton and Garton. I highly recommend working with them.
Yagshymyrat · 4 November 2024
Agent replied · 11 November 2024
Hi Yag, A BIG thank you from us all here at Horton and Garton for your wonderful review. Welcome to West London, Hammersmith, W6. On behalf of Fahim and all of the lettings team we wish you all the very best settling in to your new home. John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe worked with George for the purchase of a new 2 bedroom home in Hammersmith. We could not be happier with the service both George and the wider team have provided through quite a challenging process. Friendly and professional at all times. They exceeded our expectations, and ensured both sides of the chain were kept up to date, reassuring both parties during the sale. Out of all the estate agents we visited, they were by far one of the most honest and transparent of agents. We have now completed and would definitely choose to list with Horton and Garton in the future. Massive thank you to George again in helping us find our dream home.🏠
Nicola · 28 October 2024
Agent replied · 11 November 2024
Hi Nicola, thank you for your time to share your exoperience working with Horton and Garton Hammersmith office as both a buyer and vendor/seller. Great work George Smith and the sales team making the move happen. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleJohn and his team are an amazing bunch of professionals! They guide us through a difficult process of decision making. Everybody involved shared their in-depth knowledge of the area and sale process. That allowed us to make all the right decisions. Due to the situation we were in, the sale process was lengthy. None of that made Horton & Garton team work any less. First sale fell through (due to circumstances out of our control). The Team found the second buyer promptly. House was sold for almost 12% more than the first buyer’s offer and almost 19% more than the asking price! Tremendous success! Outcome: Happy buyers, happy sellers and the Team has moved on with a smile ;)Highly recommend agents! If you hesitate… DON’T! Thank you John, Thank you Louise, Thank you Team
Jarek · 21 October 2024
Agent replied · 11 November 2024
Hi Jarek, Thank you for your business and we were all delighted with the result. It is always a pleasure seeing and hearing these comments post completion as I am sure you are adjusting not having to speak to your estate agent or solicitor on a daily basis! A BIG thank you for the wonderful hampers for the sales team too. Also, please can you save the team a couple of bottles of the kombucha. All the very best to you and the family for 2024. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleMatthew Clarke at Horton and Garton was truly amazing to work with on our first property purchase, we really couldn’t have asked for anyone better.
Matthew was constantly on the ball, chasing the seller’s and (frustratingly) our own solicitors to keep the sale moving. We are fully convinced that our purchase would not have completed before our hard deadline without Matthew in our corner.
We honestly couldn’t recommend him or the rest of the Horton and Garton team enough. Thank you, Matthew!
A · 16 October 2024
Agent replied · 23 October 2024
Good afternoon, Thank you so much for your 5 star review and super comments... Often the buyers or sellers experience can be the opposite of above! I am regularly speaking to buyers and vendors and your positive experience was and is always a pleasure for me to see and read. Matthew is a professional agent and knows the process and the pressure points within a sales transaction and we were all delighted with the result. Welcome to Hammersmith and on behalf of Matthew and all the sales team we wish you the very best settling into your new home. Kind regards, Kohn Horton Director and Owner.
★★★★★ 5/5
GoogleWe cannot recommend John and his team at Horton & Garton highly enough. There is seriously no need to look for another agency to sell your property through if you are in the Hammersmith/Brackenbury Village/ Chiswick area. From the moment we first met John, to value the flat, through the whole process, everything has run like clockwork- and honestly, I have bought and sold enough properties in my time to know that this is not normally the case!
Our “special agent” Matt has been like a knowledgeable friend, as has “young” George who also showed prospective purchasers around.
Matt has only chosen potential buyers, not time-wasters…he has matched the clients to the property with extreme skill.
We have all kept in touch with each other in real-time via a WhatsApp group…incredibly useful!!
Feedback has been immediate and incredibly useful.
Together we have all worked as a well-oiled team…and the property has sold without hitch.
We are able to move on into another life stage with ease- what more could anyone ask for!!
Thank you to you all- the H&G dream team! xx
Annie · 12 October 2024
Agent replied · 11 November 2024
Hi Annie,
Thank you so much for your 6 star review! Working with the best properties and clients ( and buyers too ) makes all the difference and with such a strong sales team we know we all work very well together. We, like you were delighted with the result and what more can I say but a huge thank you for the business and the opportunity to deliver the result as planned when we first met at the property. On behalf of Matthew and George we wish you all the very best for the future and I can only hope that we get to work with many other similar clients cut from your cloth going forward. John Horton Owner and Director.
★★★★★ 5/5
GoogleI’ve bought, sold and rented out properties in West London for over two decades and no-one comes close to giving the service that Horton & Garton give. When it comes to getting results, they’re simply in a league of their own. Ask for Emma Mackie, whose professionalism and perseverance is inspiring! The best of the best!
Duncan · 18 August 2026
Agent replied · 22 August 2026
Hello Duncan, a BIG thank you. This review means an enormous amount to me personally and to everyone at Horton and Garton.
We have known each other for some 25 years and, incredibly, you have been a Horton and Garton client for 18 years, right back to year one of the business starting. During that time, you have experienced us as a buyer, seller and landlord, so for you to say that, when it comes to service and getting results, we are “in a league of our own” is quite some endorsement. Thank you.
Your comments also highlight something I believe is hugely important for anyone considering selling a property in Hammersmith, Chiswick or Shepherd's Bush. Local knowledge really matters, experience really matters, great communication really matters, but ultimately a great estate agent must deliver a great result. Our reputation has been built over many years, transaction by transaction, and through long-standing clients such as yourself who return to us and recommend us to others.
A special mention for Emma Mackie. Her professionalism, perseverance and determination to get a sale successfully across the line are exactly why she is such an important member of our Hammersmith sales team. “The best of the best” is wonderful praise and very well deserved.
Duncan, thank you for your loyalty and your business over all these years. Here’s to the next chapter, onwards and upwards!
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleShiyane was absolutely amazing! i have been looking for a place to rent for a while and haven’t come across a real estate agent you went so above and beyond. was always there to answer any issues and kept me in the loop throughout the whole process. Thank you!!
Xo_Jxlia · 13 September 2025
Agent replied · 13 April 2026
Hello Julia,
Firstly, thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. Well done Shiyane looking after you and making the move happen.
You have a great property, and the best of the best restaurants and outside spaces Hammersmith has to offer on your doorstep… On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleAmazing service. I dealt with Hugh for most of my purchase and he was great through out. This was my first property so it was nice to have someone that was happy to guide me through all the things that come up while moving towards completion.
Thanks
Matt · 13 September 2025
Agent replied · 13 April 2026
Hello Matt,
A BIG Thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Almost another text book purchase and sale but the true path of any property purchase and sale is never straight forward and as I say to clients “ you do not know what you have bought until you sell”… Your patience was rewarded, congratulations on closing the sale. I know after speaking with Hugh that working with you was both a pleasure and a delight.
Welcome to Wendell Park, West london, you have a great property and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleGeorgina Magnani (Hammersmith branch) found some great buyers for my house sale, and made sure the transaction went as smoothly as possible. More generally, Horton and Garton offer an excellent service, the team as a whole found many strong potential buyers and were very supportive and helpful throughout the entire process. Highly recommended!
David · 18 August 2026
Agent replied · 22 August 2026
Hello David, a BIG thank you for your fantastic 5-star review and for entrusting Horton and Garton with the sale of your family home in Chiswick.
Selling a family home is an important decision, and finding the right buyer is about much more than simply putting a property on the market. It takes strong local knowledge, an established database of serious buyers, effective marketing and, importantly, experienced people who know how to negotiate and manage the sale all the way through to completion.
Although Georgina is based in our Hammersmith office, we work very much as one team across West London. It was great to see Georgina introduce such strong buyers and then use her experience, communication and determination to help keep the transaction moving as smoothly as possible.
Your comments about the wider Horton and Garton team are equally appreciated. Generating competition and having multiple strong potential buyers is exactly what we aim to achieve for our all W4 - W6 and W12 vendors, ultimately giving our clients the best opportunity to secure the right buyer and the best possible result.
Thank you again, David, for your recommendation and for choosing Horton and Garton and best wishes settling into your new home.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleI have nothing but praise for Horton and Garton, especially for Shiyane and Fahim.
Searching for a rental property in London can be a daunting task, particularly with our specific requirements for a garden and pet-friendly property. After several viewings with various letting agencies, our experience with Horton and Garton stood out as the best by far.
Shiyane was exceptionally friendly and professional, consistently keeping us informed, even going above and beyond by updating us on a Friday evening after working hours when we made an offer. Her dedication and communication were truly commendable.
Fahim, one of the best agents we encountered, also went the extra mile. He extended his working hours to accommodate our viewing, never rushing through the process. Fahim answered all our questions honestly and gave us his undivided attention, making the experience pleasant and informative.
Unfortunately, the landlord accepted another offer, and we have now found a property elsewhere. However, in the future, Horton and Garton will definitely be our first choice when searching for a property.
Gonçalo · 25 June 2024
Agent replied · 24 August 2024
Hello Gonzalo,
Thank you for the time to sghare your experience working with both Fahim and Shiyanne here at the HG office in your search for a rental property in West London. Best wishes settling in to your new home and do keep in touch. KInd regards, John Horton Owner and Director.
★★★★★ 5/5
GoogleAfter viewing so many properties with so many agents, I started to lose hope of finding the right property. But I’m so glad that I stumbled upon a wonderful property through Horton and Garton and they have helped me through every single step of the moving process! So grateful to Shiyane in particular. She always kept an open line of communication, and was always available to help whenever there was something I didn’t understand. I applaud them for their integrity and competence in doing their job!
Ekila · 13 January 2026
Agent replied · 13 April 2026
Hi Ekila,
Thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. Well done Shiyane looking after your move.
On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHugh and the team were super helpful and dedicated in getting us our new home. We'd spoken with numerous agents over the months, and none had the care and clear communication that Horton and Garton have. We're so pleased and would definitely work with them again. Thanks again, Hugh!
Dave · 13 July 2025
Agent replied · 13 April 2026
Hi Dave, … More
★★★★★ 5/5
GoogleI’d like to express my heartfelt gratitude for the exceptional assistance Shiyane provided us during our recent search for a rental property. Her dedication and expertise truly made all the difference.
From the very beginning, she impressed us with her professionalism, genuine care for our needs and charming smile. Her attention to detail and thorough understanding of the market ensured that every property we viewed was a viable option, saving us time and frustration.
Her patience and willingness to go above and beyond to address our concerns and answer our questions did not go unnoticed. She made us feel valued and supported throughout the entire process, and for that, we are incredibly grateful.
Thanks Shiyane for your hard work and dedication. You are a true asset to your profession, and we will not hesitate to recommend your services to anyone in need of a knowledgeable and caring real estate agent.
Please, do not ever change. You’re a one of a kind.
GREGORI · 22 April 2024
Agent replied · 21 June 2024
Good morning Gregori, Thank you for your 5 star review. John Horton Director and Owner
★★★★★ 5/5
GoogleThe great tenants that Horton & Garton found for me moved out recently after nearly 3 years. Aggie went about looking for new ones and suggested a more adventurous price (which I thought was rather optimistic). Within just hours they were booking in viewings and although the rental market has settled down a bit recently, secured me two asking price offers within the week.
However, due to family issues, I was forced to withdraw the property from the market and left Aggie to break the news to the potential tenants.
Aggie was uber understanding and gracious about the situation, although I felt awful for wasting their time, hard work and expected fees.
Aggie and her team were relentless in their pursuit of finding great tenants, whilst exercising the highest degree of professionalism, diligence and charm.
Of course I’ll be calling H & G as soon as the flat is ready to market again and wish to thank Aggie and her terrific team for all their help and understanding.
Pete · 22 March 2024
Agent replied · 21 June 2024
Hi Pete, Thank you for your wonderful comments and review... despite the circumstances and the relet of the property not happening we know you will be a boomerang and your future business will come back to Horton and Garton. Thank you also for the recommendations of our future clients and keep in touch.
John Horton, Director and owner.
★★★★★ 5/5
GoogleWe found our new rental flat through Horton and Garton. The service provided by Fahim was really good from the initial contact up to us signing the lease. Fahim was always available and quick to answer any of our questions/queries. He even allow us to do a second viewing of the property which was most appreciated.
The whole process once our offer got accepted to the move in was very smooth as well.
We have now been in the property for more than a month and again, the service provided by Horton and Garton (who manage the property) has been really good!
Luc · 10 March 2024
Agent replied · 24 March 2024
Hello Luc, Thank you for your 5 Star review. Always a pleasure to see the positive comments and hear the customwer experience. Well done Fahim and the rentals team managing a smooth tenancy and on behalf of the team here at HG we welcome to Ravenscourt Park, Hammersmith, W6. All the very vest settling in to your new home. John Horton Director and Owner
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