Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were incredibly lucky to have Georgina by our side while searching for our forever home in the area. She understood exactly what we were looking for and, amazingly, helped us find the perfect home in less than three months. We couldn’t be happier!
Gabriele · 15 August 2026
Agent replied · 22 August 2026
Hello Gabriele, a BIG thank you for your wonderful 5-star review and congratulations on finding your forever family home in Chiswick!
Buying the right family house is such an important decision, and finding it in less than three months is a fantastic result. Georgina has an "A1 real knack" and ability to listen and understand exactly what is on the wish list and match buyers to the right property when it comes along.
Although Georgina is based in our Hammersmith office, our teams work closely together across West London, sharing buyers and opportunities to make sure our clients benefit from the strength and local knowledge of the whole Horton and Garton team across two flagship and market leading sales offices
Welcome to Chiswick, a wonderful place to put down roots and call home! On behalf of Georgina and all the team we wish you all the very best. Another textbook result!
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleShiyane was fantastic to work with. She went above and beyond to show us the flat we were interested in by video (while other agency had refused to do so), and was so quick to process our application and help us navigating through all the checks required. She was amazing at helping us during the entire process, couldn't recommend her and Horton & Garton enough. Thank you for helping us finding our new home in London!
Juliette · 3 March 2024
Agent replied · 24 March 2024
Hi Juliette, 11/10 for your 5 Star review. Welcome to Ravenscourt Park, W6 and well done Shiyanne and the entire rentals team making your move to West London happen. All the very best settling in to you and Jan settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe had the pleasure of working with Shiyane from Horton and Garton during our home search.
She ensured a smooth process, consistently available to answer questions and provide detailed insights on properties and neighborhoods.
Shiyane attentively listened to our needs, presented properties that matched our criteria, and never rushed us.
Her warmth and approachability made the experience enjoyable and stress-free.
We strongly recommend this agency and particularly Shiyane!!
Lucia · 25 July 2024
Agent replied · 24 August 2024
Hello Lucia, Thank you for your super 5 star review. These 5 Star reviews are testimonial gold and it is a pleasure for me to see and hear such comments. On behalf of Shiyane and the lettings team all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHorton and Garton, and specially our agent Alliyah provided a 5 out of 5 service during the bidding phase for the flat. Alliyah was really quick with the responses and explained in a very clear manner the whole process for getting the flat rented.
I highly recommend Horton and Garton service and specially, Alliyah as the lettings agent.
I have been renting flats for the past 10 years and I have dealt with circa 8 different agencies within London, Edinburgh and Norwich and I would recommend Horton and Garton as one of the two best agencies I have dealt by far!
5 out of 5!
David · 25 November 2023
Agent replied · 24 March 2024
Hello David, thank you for your time to share your super 5-star review with your experience working with Alliyah and the rental team with rental of your West London home. Welcome to Stamford brook and Ravenscourt Park. Your testimonial is 11/10 and a big well-done Alliyah and the rentals team managing the set-up of the tenancy, your move in smoothly and effectively.
On behalf of Alliyah and the and the letting team in closing the deal and making it all happen best wishes settling into your new Hammersmith home. Kind regards, John Horton. Director and owner
★★★★★ 5/5
GoogleWe had a wonderful experience with Horton and garton and especially with Shiyane! She was a true angel and such a big help. Flat hunting in London is a true challenge but with her as an agent we always had someone with good expertise on the market and helpful advices. She supported us since the beginning of our search and finally got us a lovely apartment. The paperwork, communication and general organisational staff worked well and without issues. Thank you again for your help dear Shiyane!
Elisabetta · 25 November 2023
Agent replied · 24 March 2024
Hello Elisabetta, thank you for sharing your 5-Star review with your experience securing your new Chiswick, W4 home with my colleague Shiyane. Hearing and seeing your comments about Shiyane and the rentals team doing a great job is music to my ears, well done team HG. It’s a team effort for sure and on behalf of Shiyane and all the lettings team we wish you all the very best settling into your new Chiswick home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleGreat estate agents, helped us find a flat really quickly and made sure everything went smoothly! Shiyane was amazing and would definitely recommend to anyone!
Max · 20 August 2026
★★★★★ 5/5
GoogleHugh Wright was a top-notched estate agent that was extremely helpful, friendly, knowledgeable, and kept everyone in the loop. Couldn’t recommend him enough to help with your next home purchase.
Poom · 13 October 2025
Agent replied · 13 April 2026
Hello Poom,
Welcome to W12, West London…
A BIG thank you to you for sharing your buying experience with Horton and Garton with your super 5 star review.
Always my pleasure to see and read such positive comments. It was a 10/10 for patience from you during the transaction but we closed the deal and got you moving.
You have a great property… on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleIt is official. John Horton is 'The House Whisperer’.
His combination of unrivalled local housing knowledge, coupled with his authentic passion for getting things done, makes for very pleasurable conveyancing experience.
We had a complicated and time sensitive purchase to make and less than a month left to achieve it. With the clock ticking, I called John, who despite being on the other side of the world, rustled up the perfect house for us. With a record timeframe of 25 days from offer to completion, we couldn’t have been happier with the process and outcome, largely co-ordinated by a very professional George Smith. The entire process was managed via a handy WhatsApp group where daily updates and info was shared. Responses were usually there within under 2 minutes!
The real magic at Horton and Garton is based on their drive and efficiency, and their non-existent ‘hard sell’. They are more like house ‘match-makers’, bringing buyers and sellers together in a whirlwind romance where they really can make the ‘happily ever after’ a reality.
Claire · 31 August 2023
Agent replied · 30 September 2023
Hi Claire,
What can I say… thank you for such a review, I’d say your review is worthy of 6 stars which sets the bar higher... Just like the classic cult movie "This is Spinal Tap" when Nigel Tuffnell famously said "it is one louder"… It has been an absolute pleasure working with you and a record time frame (25 days) from viewing to completion (including weekends) which is proof what can be done in this process when you are working with the competent and right people… Welcome to West London and all the very best settling into your new home. Delighted with the result and so too was our overseas resident vendor client… Catch up soon and do keep in touch, and on behalf of George and myself all the very best for 2023 and beyond. John Horton Director and Owner.
★★★★★ 5/5
GoogleWe worked with Shiyane who proved to be one of the loveliest, most accommodating estate agents we've met on our property search thus far. She was very considerate of both our time and tenancy conditions, making sure to prioritize our experience as beginners in property searching. Fahim Abdul was also very friendly and informative when giving us flat viewings. Would recommend Horton and Garton!
Danniella · 25 July 2024
Agent replied · 24 August 2024
Hi Daniella Thank you for your wonderful 5 Star review. On behalf of Shiyane and Fahim and all of the lettings team here at Horton and Garton we wish you all the very best settling in to your new home. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleMy partner and I recently bought our house together from H&G and Michelle was our agent.
Michelle is highly professional and pleasant to work with. She is very responsive and always came to the property when we needed her there and went above and beyond to help with issues that inevitably emerged during the transaction. She is extremely organised, communicative, and friendly.
Ultimately, we were buying our property during a very unstable time (post mini budget and rapid rate rises) with a lot of market uncertainty; I'm sure that if we didn't have Michelle diligently brokering the deal, it would have fallen over. I'm so very thankful we had her as our agent and we'd definitely work with her again.
Libby · 2 July 2023
Agent replied · 30 September 2023
Morning Libby, thank you very much for sharing your sharing yout 5-Star review on the google review platform. Buying a home and a property and working with ‘some’ estate agents can be a real bind, there are The Good, The Bad and The…. Indifferent... Thankfully for your purchase was with Horton and Garton and Michelle Baxter was your agent and with her guidance, expertise and advice the offer process and conveyance was managed effectively from day one point of sale through to completion. Michelle is diligent, focussed and responsive to all her clients and buyers and is a well-respected member of the team. On behalf of Michelle and myself we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton & Garton have been fantastic - from the first viewing the service has been miles ahead of the competition. All of the viewings were straight forward to organise, the viewers were knowledgable (we had some viewings with other agencies who didn't know the basics such as square meter of the flat, or simply just not turn up), and all the staff are great to deal with, especially Joel & Nick.
At times, it felt like you were the only guys who gave us guidance. I highly recommend dealing with Horton & Garton.
Liam · 2 June 2023
Agent replied · 30 September 2023
Good morning Liam and Lorrie, thank you for sharing your sharing your wonderful 5-Star review and congratulations on the recent exchange and imminent completion. It has been our pleasure working with you and your and welcome to Stamford Brook and Ravenscourt Park and your new Hammersmith W6 home.
I remember you travelled a long way to see this property and you were 100% focussed from the initial offer acceptance, through the conveyance process and all the way to the completion date and move in.
Well done Nick and Joel in the team for expediting matters with your solicitor and making the move date happen and I am not sure lesser agent could not have managed how we ensured matters moved forward effectively. 10/10 Nick and Joel.
On behalf Nick, Joel, myself and the team here at Horton and Garton we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleShiyane is an absolute star. Such a pleasure working with her. She was so helpful throughout the whole process!
Nicole · 13 December 2025
Agent replied · 13 April 2026
Hello Nicole, Thank you for your 5 Star review working with Shiyanne here at the Horton and Garton West london Lettings team.
Welcome to West London and a BIG thank you from us all here for the wonderful review. It is always a real pleasure to hear and see such positive comments on the customer experience with Horton and Garton. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHugh was amazing in helping us buy our first home! Super organised, really easy to get hold of and gave us regular updates and assurances. Definitely recommend :)
Navi · 13 September 2025
Agent replied · 13 April 2026
Hello Nav,
Another BIG thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. If this job was an easy one then there would be more younger people coming in to the business and industry…
You have a great property, enjoy your garden and the rest of a sunny 2025… and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHorton and Garton is a great letting agent! In particular, Sabina was an amazing property manager, any issues with my tenancy were sorted out promptly and without fuss.
Daniel · 13 September 2025
Agent replied · 13 April 2026
Hello Daniel,
Thank you for sharing your experience working with your property manager Sabina here at Horton and Garton with a super 5 star review…
The property managers here at Horton and Garton are very hard working and are often the unsung heroes of the business dealing with the inevitable property maintenance issues from a temperamental dish washer or washing machine to the leaks or lost keys or faulty alarms and working with the very best contractors ensuring works are completed both on time and to a satisfactory level.
On behalf of Sabina and all property management team here at Horton and Garton all the best.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleTadas Kaziukonis has been a delight to work with and Horton & Garton are very lucky to have him. He has remained closely by our side on our house purchasing journey - only showing us properties that he knew would tick the right boxes. My husband and I are about to complete on our first dream house together in the dream location of Brackenbury Village and Tadas has been instrumental in helping us to achieve this. We feel quite sad that we will no longer be in regular touch with him as he is a true gem! Thank you so much Tadas for all you have done for our family x
Sarah · 3 April 2023
Agent replied
Dear Sarah, Congratulations on securing your dream home with Horton and Garton and welcome to Brackenbury Village Hammersmith, W6. What a super 5-Star review.. Your testimonial is music to my ears and to our next potential client(s).
On behalf of the sales team we wish you all the very best for 2023 in your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleGreat experience and professional service - prompt responses to messages and calls. Worked with George Smith who was available every step of the way and ready to answer any questions
Keith · 13 August 2025
Agent replied · 13 April 2026
Morning Keith,
Thank you for sharing your buying experience with Horton and Garton with a super … More
★★★★★ 5/5
GoogleThank you, Michelle!
Michelle was incredibly helpful when it came down to the "short strokes" of our purchase, facilitating last minute inspections with builders and liaising with vendor, ensuring that vacant possession was properly provided on sale completion.
She did everything with a big smile on her face and was very kind looking after Stella, our daughter, whilst my wife and I looked around the property.
A charming, kind and tenacious person to work with! Thank you.
Henry
Henry · 3 May 2023
Agent replied · 30 September 2023
Hi Henry and Sarah, Welcome to Hammersmith and Brackenbury Village living. Thank you for sharing your super 5-Star review and on behalf of Michelle and all of the team here at Horton and Garton all the very best settling into your wonderful new home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleI have just exchanged contracts on a house in Hammersmith W6, Tadas was my sales negotiator. My offer was accepted by the Seller on 17 January and the contract was exchanged on 15 February, a fairly astonishing feat in today's difficult market. At all times Tadas was engaged, punctual, and polite but effective at moving the deal forward quickly to prevent the chain from collapsing. He did his utmost to keep everyone informed. at all times. You can't ask for more than that and I can highly recommend.
Vicky · 22 February 2023
Agent replied
Morning Vicky, Congratulations on your move. Thank you for your time in your busy schedule to post this wonderful 5-Star review. Most definitely the speediest transaction of 2023. When motivated buyers and sellers and the solicitors make this happen it is proof that the house buying/selling system works (however and unfortunately this is a rare occurrence). We were all delighted with the result and all the very best settling in to your new Brackenbury house and home. Well done Tadas for his communication throughout and steering the sale/purchase smoothly! On behalf of all the sales team here at Horton and Garton we wish you all the best. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have just completed the purchase in London. Very happy with my agent Mr. George Smith! He is a professional kind young man with very good experience in the business. As an international buyer, my knowledge about the UK property market is very limited, George is very helpful, whatever problem we have encountered, George always has a solution. It's a great pleasure to work with him!
Amy · 25 December 2023
Agent replied · 24 March 2024
Hi Amy, thank you for posting your super review... and 5 Star rating. Your purchase is what I would call in the property business "a textbook purchase and sale" ... a genuine willing and able buyer and a motivated client... great solicitors... and an effective estate agent managing and closing the sale. Welcome to Brackenbury Village and you have a wonderful new home... On behalf of George, myself and the sales team all the very best for 2024 and your new home. Kind regards, John Horton Director and Owner
★★★★★ 1/5
GoogleWorst agency I've dealt with. They didn't do a proper check on the property before renting it out so they had people doing work on it throughout the first month of us moving there. They delayed our moving date last minute because they wouldn't check if they received monies when I literally sent them proof of transfer first thing, leaving me basically homeless for about 3 days with very short notice.
Luke was rude and would ignore my desperate messages asking when we would be able to move in.
Once we moved in, we realised the property was crazy mouldy, something that they didn't even bother mentioning and an obvious health hazard.
Would not rent from them again.
Julia · 15 November 2022
Agent replied
Hi Julia, it is of course disappointing to read your review, we would have been better able to assist and overcome your first impressions if I was aware of the matter during your tenancy. There were unexpected delays to the commencement of the tenancy on safety grounds that we would never overlook, tenants safety and wellbeing is priority. We do not manage the property and the works were of the landlords remit and we have never been made aware of any mould issues. Luke is no longer working with the business however having reviewed your property file I have determined that my colleagues went above and beyond to move you in as quickly as possible whilst adhering to the necessary regulations including the need for cleared funds. Thank you for sharing your feedback and I am confident we could have overcome this if we had spoken at the time. Kind regards, John Horton MNAEA MARLA Owner and Director.
★★★★★ 5/5
GoogleI’m writing on behalf of myself and my partner who worked with the most wonderful Alliyah in our process of finding our first place together. Alliyah has been so helpful through and through the entire process and has eased a lot of stress and we are eternally grateful. Thank you Alliyah!
Holly · 23 September 2024
Agent replied · 23 October 2024
Hi Holly,
Welcome to Hammersmith riverside and thank you for your time to post your % star review working with Alliyah. Some of the greatest British films have been used as a backdrop only 100 meters away from you ranging from James Bond - No time to Die, Amy Winehouse, The Pistols, Bohemian Rhapsody, Sliding Doors, Quadrophenia, the list goes on... On behalf of Alliayh and all of the lettings best wishes settling in. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleHorton & Garton were recommended to me by another seller and I was not disappointed. They were realistic in their advice about price, produced excellent sales literature and kept us fully advised throughout. Georgina in the Hammersmith office worked hard to bring the transaction to completion, which was achieved in 3 months from the sale start date. Would highly recommend.
Andrew · 20 August 2026
★★★★★ 5/5
GoogleThank you so much To Tadas at Horton and Garton for helping so much to get my purchase through. It was a very difficult transaction and took many months, but every time nothing seemed to be happening Tadas kept up with everything and chased solicitors and co-ordinated information. Nothing was too much trouble, and i am so grateful for his calm response to manic calls and emails. Even rushing around London on the final day to make everything happen. I can't praise him enough and would highly recommend to anyone. Many thanks, Tadas and H&G
C · 30 September 2022
Agent replied
Hello Catherine, thank you for your time to share the 5-Star review with your buying experience working with the Horton and Garton sales team in particular my colleague Tadas, here in the Hammersmith, W6. Tadas demonstrates excellent customer service, and his first choice of communication is always the telephone first not the email and has years of seasoned experience and knowledge above his industry peers. Congratulations and great news on seeing the sale through! On behalf of Tadas and the sales team all the very best. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleAfter many years of renting, we, despite being excellent tenants, had a lot of experience with estate agents and we were nervous about finally purchasing a place and the many purchase pitfalls I’d heard about.
Charlie Carroll at Horton & Garton, utterly smashed my negative preconceptions. As first time buyers, nervous and 100% out of our comfort zone… he reassuringly guided us in a brilliant purchase. Out of our depth, he was able to take us through the process and I wholeheartedly and thankfully recommend Charlie and the team at Horton & Garton.
Thanks Charlie! You’re the bee’s knees’.
Shura · 30 September 2022
Agent replied
Hello Shura, thank you for sharing your review and 5-Star experience working with Charlie Horton and Garton on your recent purchase. Congratulations… you have now moved in! It is a genuine pleasure for me to see and hear your comments how Charlie managed the transaction and Charlie endeavours to ensure his clients and customers are also receiving a 5-star service. On behalf of Charlie and all the team we wish you the very best settling into your new Stamford Brook, Hammersmith, W6 home. Kind regards, John Horton Director and owner.
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