Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirst class service all the way. If you're looking for an honest, professional lettings agent, then I can highly recommend Horton & Garton. The amiable Ashley Clements, Lettings Manager, was a pleasure to deal with and a man if integrity - he genuinely cared about getting me the best deal and always put my interests first, even above that of the company or himself. It's not just Ashley either, it was obvious that the whole team/office had the same enthusiasm and willingness, to help get the result you're after. Special mention for Aggie and Martyn who helped secure great tenants for my two flats. Thank you!
Update: I have again used Horton & Garton this year to find me a suitable tenant, and would like to thank the admin and finance team for their help - they're always on hand to answer any queries that I may have and help me to get all the necessary paperwork in place. A special thanks to Michael and Nachelle who I dealt with quite often during the process. And of course the Lettings Team for coming through for me again (Ashley, Aggie, Joel, Dominika and Luke).
Rx · 30 September 2021
Agent replied
Hello Rajin, Ashley, Aggie and Martyn and not forgetting Ashley P, Delia and Germain make up the incredible lettings team who make our letting business tick! It's a team effort. As an new Landlord client to Horton and Garton you are now more familiar with the work load and input of the "finer detail" of securing a genuine willing and able tenant on best terms. Thank you for sharing your superb review with all google users and we look forward to working with you and your properties now and in the future... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProbate Sale
I would highly recommend Horton and Garton.
They were professional throughout, efficient and friendly.
I dealt with Phil , Louise and lastly with Martin as the sale of the property was quite challenging at times. However, H & G kept going and were enthusiastic and committed to the end.
All the agents kept me well informed and updated at all times which was a positive sign of their commitment and was very re-assuring as I live in Sussex so am not local to the property.
I think the team are positive proof that an independent Estate Agent gives a far more personal service and I rate H & G services highly.
Sue · 30 September 2021
Agent replied
Dear Sue, thank you for sharing your 5-star review with your recent experience in the sale of your Shepherd's Bush probate house sale. We were delighted with the result and yes, this transaction has its challenges, as does every property sale, but we overcame. On behalf of my colleagues Louise, Phil, Martin, and all the sales team all the very best for 2021. Kind regards, John Horton Director and Owner, Horton and Garton.
★★★★★ 5/5
GoogleWe’ve just sold through Horton and Garton and couldn’t be more delighted with the experience.
The whole team were so easy to work with from start to finish. From the initial advice about marketing our property, which was spot on, to the support on the day of completion, we had total confidence in their work.
Phil was totally professional and a pleasure to work with. He understood quickly what kind of buyer our property was right for, and brought the right people round to view. He was always available to discuss the process and how the transaction was going - communications were really smooth.
It was the easiest, most stress-free sale ever: we had an above asking price offer within a week of launching, and exchanged just two months after we put it on the market. It was so hassle-free I can hardly believe we’ve actually sold!
I have already recommended Horton and Garten to friends, and will continue to do so. Many, many thanks.
Camilla · 30 September 2021
Agent replied
Hi Camilla,
Thank you very much for sharing your five star review with the recent exchange and completion of your Wendell Park family home.
It was truly our pleasure working with you too. The very best houses always sell well with Horton and Garton. On behalf of Phil, Martin and the rest of the sales team wish you all the very best. John Horton, Director and owner.
★★★★★ 5/5
GoogleI owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her!
I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications.
Thank you H&G and especially Louise! xx
Alex · 30 September 2021
Agent replied
Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleWe really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.
Eve · 25 December 2023
Agent replied · 24 March 2024
Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleWe really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.
Evelyn · 24 December 2023
Agent replied · 21 June 2024
Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleLovely people & very efficient. Shiyane was a great help throughout the entire process and I couldn't recommend her more.
Judah · 13 July 2025
Agent replied · 13 April 2026
Hi Judah,
A BIG thank you to you for sharing your experience and your wonderful review working with Horton and Garton. Kind regards, Director and Owner.
★★★★★ 5/5
GoogleI came to Luke at Horton and Garton as I needed to find somewhere in West London as soon as possible. Luke was the man for the job. Couldn't have been more helpful and was exactly the high-touch letting agent you need when trying to find a place to rent in such a fast moving market. Luke was on hand at all times to see the process through from start to finish and still to this day is on hand to answer my queries even once the deal was done. A top-class professional service. Thanks Luke.PositiveProfessionalism
Cameron · 25 August 2021
Agent replied
Hello Cameron, thank you for your time to share the 5-Star review with your experience working with Luke and the rental of your Shepherd’s Bush, W12 home. Luke’s superb work ethic is a breath of fresh air and I must also mention the super-efficient lettings and administration team who also make any tenancy happen. On behalf of Luke and the letting team closing the deal and securing the let so quickly, welcome to Shepherd’s Bush, W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe sold our flat with H&G and have had a brilliant experience from start to finish. We knew they had a good reputation locally, and it is well deserved. The team were professional and enthusiastic. From the initial valuation discussions it was clear they had a lot of local knowledge, and were very helpful with their thoughts on the market.
We got a lot of viewings very quickly, and then an offer. Phil was extremely helpful throughout the entire process. His communication was always clear and helpful and he always went the extra mile to make sure everything went smoothly. I would highly recommend them to anyone living in the area.PositiveResponsiveness, Professionalism
Olivia · 25 August 2021
Agent replied
Hello Olivia, thank you for sharing your 5-star review working with Horton and Garton on our recent sale of your Wendell Park, W12 property. Phil Coombes is a highly valued and experienced member of team at Horton and Garton. Phil's first-class customer service, communication skills and work ethic ensure a smoother transaction and selling experience for sellers and buyers alike. On behalf of all the sales team best wishes. John Horton MNAEA MARLA.
★★★★★ 5/5
GoogleNobody enjoys looking for a new rental property, especially after 8 years in one place, we were lucky enough to meet Dominika who assured us that the right property was out there for us. We found Dominika relentless in her search on our behalf, she listened to what we needed and almost made it a mission to find us something, which was duly noted and always appreciated, we have since finished our search and found something through connections, but felt it was important to say thank you and credit where credit is due for going above and beyond, Thank you Dominika.PositiveResponsiveness, Professionalism
Olivia · 22 June 2021
Agent replied · 21 June 2024
Dear Olivia, thank you for sharing your review on your recent experience in your search for a family home in Hammersmith. Dominika has a first-class work ethic and continuously demonstrates customer service skills which many other estate agents could only wish for. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGreat service from the entire team, from accommodating us into their very tight schedule from visits and viewing the property - thru to exchange stage. The entire team where just simply amazing. Special shout out to Tadas, who was always there, holding our hands all through the way. Tadas was patient and always reassured us each time we thought things weren't going as fast as we wanted it to. He gave us 100% customer service and guidance, simply amazing.
Thank you so much.
MorrisPositiveResponsiveness, Quality, Professionalism
Morris · 22 June 2021
Agent replied · 21 June 2024
Hello Morris,
Thank you for sharing your super 5 Star review with your recent experience working with Tadas, Horton and Garton on the purchase of your Ravenscourt Park, Hammersmith W6 new home. Tadas is well respected member of a quite formidable sales team and his customer service skills, understanding of the business and his seasoned experience in the sales negotiations throughout the transaction is the reason why he is working with the west london market leading No.1 estate agents. On behalf of Tadas and all the sales team we wish you all the very best settling into your new home this summer. Best wishes, John Horton, MNAEA MARLA, Director and Owner.
★★★★★ 5/5
GoogleDominika was super helpful in our hunt for a new apartment in Ealing. She organised a viewing really quickly and was very friendly and answered any questions we had. There was a bit of maintenance work required on the property and she kept us up to date with the progress of it all. There was also a bit of back and forth on the landlord’s side with them accepting someone else’s offer then choosing to go with ours, and Dominika called us every time there was an update to keep us in the loop! Overall I had a great experience with Horton and Garton and we got the property we really wanted! Thanks again!PositiveResponsiveness, Professionalism
Shane · 22 June 2021
Agent replied · 21 June 2024
Hi Shane, A big thank you for you sharing your 5 Star review with your experience working with Dominika in our lettings team. Dominika is a key member of a formidable, experienced team of professionals who go the extra mile to deliver an exceptional customer service experience. As the owner of the business it is always pleasing to see and hear this positive feedback and comments. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI chose Horton and Garton because of Phil Coombes, who made the initial onsite visit. He was charming to deal with, knows the local area well and understood the selling points of my flat without having to spell it out. Ours was a tricky sell, above a closed shop, no garden in the pandemic year, but he ( and Charlie) bought in great leads of the exactly the right demographic.
When we hit a few bumps Phil knew how to smooth them out and about felt he was on my side throughout the process.
Horton and Garton have an intelligent approach, are up for a discussion when you need to change tack and it felt like a personalised service. Thank you Phil, Charlie and the team.PositiveResponsiveness, Quality, Professionalism
The · 22 June 2021
Agent replied · 21 June 2024
Hello Nahid, thank you so much for sharing your 5 Star review with your recent experience selling your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton. Phil and Charlie work within a formidable team of estate agents who are professional, honest, and very credible within our business. Your decision to appoint and work with Horton and Garton and our success with the sale of your home has further extended our track record as the market leading number 1 estate agents in Hammersmith, and hopefully we will continue to work with likeminded, genuine, willing, and able vendor clients like yourself going forward. It is always our pleasure to be working with the best properties, and clients. On behalf of Phil and all the sales team we wish you all the very best with your move to out of London to the countryside! Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe engaged Horton & Garton after several frustrating and, ultimately, fruitless months with another estate agent in the area and were immediately struck by the different feel we got from Martin on his visit to value our property. He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices.
From the outset, we felt that the team there were working hard for us, and importantly, given our previous experience, were communicating with us on a regular basis, providing solid and honest feedback. We ended up with a number of offers on our property and, once we had decided which to accept, initially Phil, and then Charlie were on hand to provide any guidance that we needed (our first property sale) and to make sure that timelines were being met by the buyers.
A professional team who did a great job for us. Wish we'd gone to them from the start.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 22 June 2021
Agent replied · 21 June 2024
Hello Mark, thank you for sharing your 5 Star review working with Charlie and Phil and the sales team on the recent and successful exchange/completion of your wonderful Askew Village, Shepherd's Bush, W12 property.
Sometimes, when the first agent fails to sell a property it can be a challenge being the appointed “second agent” especially as estate agents may appear to all, to do the same job… as your experience states it’s not what we do… it’s how we do it… and being frank and transparent we simply do it better than others…
It is a team effort, and we all share the local knowlege, and a professional edge to communicate with our buyers and vendors in a clear and succinct manner and keep our business business.
On behalf of all the sales team we wish you and Anna Rose all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI can not recommend Martin and the team at Horton and Garton highly enough.
We are due to complete in a couple of weeks and they made finding a buyer a simple and straight forward process. In the past we have had some bad experiences with estate agents however Martin, Phil and Charlie have restored our faith in the profession! We have found their honest, friendly but knowledgeable approach very refreshing.
Martin has assisted us with every aspect of not just our sale, but also our purchase which is via another agent. Martin has always been willing to go that extra mile on our behalf and always with a friendly smile. He has great local knowledge and an excellent understanding of the market.PositiveResponsiveness, Quality, Professionalism
Jenny · 22 June 2021
Agent replied · 21 June 2024
Morning Jenny, Thank you for sharing your 5 Star review with your experience working with the Horton and Garton sales team. Martin Clements, Sales Manager, leads a formidable sales team ( Phil, Charlie, Jane and myself) and it's our genuine local knowledge, seasoned experience and longevity working with the very best properties (and clients) in Ravenscourt Park, Hammersmith, W6 0 which reaffirms our position as the market leading and number 1 "go to" agent in this postcode. Best wishes with your imminent move and settling in to your new home and no doubt the team will see you very soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleBrackenbury Village is a fantastic area and we knew we wanted to stay here but needed more space. We have trusted the team at Horton and Garton since we rented our first flat through them, and they have provided great advice and guidance through our entire buying process. The whole team (Martin, Phil, Charlie, Louise and Tadas) have been a fantastic resource and nothing is too much trouble - they helped us sell our house and found us the perfect new one!
Meghan · 15 March 2021
Agent replied
Hi Meghan, thank you for sharing your super review which is our landmark 250th review... Your history working with HG over the last decade as landlord, seller, and buyer - is what I would almost call an estate agents "double brace". You remain very much a Brackenbury Village local and on behalf of all of the team we wish you all the very best with the move and settling into your wonderful family home. Kind regards, John Horton
★★★★★ 5/5
GoogleI recently completed on the purchase of a house in W12 through Horton and Garton. The excellent Louise Jones first showed me the house in February and just over 3 months later we moved in. Louise has been very helpful and good-humoured throughout the purchasing process, answering all my questions promptly by phone or text, and following up whenever required. I would use Horton and Garton again and recommend them without hesitation.
Vanessa · 18 June 2022
Agent replied
Hello Vanessa, thank you for your textbook 5-star review. (At least we know the alarm works very well!). Always a genuine pleasure to hear and see the comments and it our pleasure when we are working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Louise and all the sales team we wish you and Nicholas the very best settling into your new Wendell Park, W12 home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleJohn and the team at Horton and Garton are wonderful! Industry experts, with a personal touch who go above and beyond in working with their clients. It was a pleasure working with them. They really are set aside from other mainstream agencies. I wouldn't hesitate to use Horton and Garton again in the future.
Layla · 25 December 2023
Agent replied · 24 March 2024
Hi Layla, thank you for your time to post your 5 star review. We do our best but the real difference is working with the very best properties and clients. All the very best for 2024. kind regards, John Horton Director and Owner
★★★★★ 5/5
GoogleA remarkable real estate agency with flawless service. Their team is effective, amiable, dynamic, and highly skilled. Despite the current challenging renting situation in London, I had a positive experience of renting a flat through Horton and Garton. A special appreciation and thanks to Shiyane Carpenter for her constant availability, friendliness and ensuring a seamless and stress-free transition into my new home :)
Nicole · 3 May 2023
Agent replied · 30 September 2023
Hi Nicole, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see such an amazing review which proves genuine customer service and estate agency communication is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and all of us here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton were very supportive throughout the process of selling my late relative's house. Communication was excellent, the staff handled all viewings and provided feedback timeously.
Huge thanks to all of the staff and in particular to Hugh for his assistance.
Janice · 13 February 2026
Agent replied · 13 April 2026
Morning Janice and Anne,
I would just like to share a few words with you and your family and to say a BIG thank you the business, for the instructions to work with the sale and marketing of the house and for sharing the selling experience with Horton and Garton with a super 5 star review…
Selling a property can be one of the most stressful times in any sellers/buyers life and often it’s the largest and most expensive purchase/sale and after a long time in this business best advice and guidance to all parties is the difference between achieving the best result and closing the deal.
A team effort and a 10/10 all-round I would say… On behalf of Hugh and all the sales team here at Horton and Garton all the best.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe had a great experience buying a property through Horton and Garton. Julien was very helpful and encouraging for us as first time buyers which we really appreciated. We also felt really supported by Phil and Charlie throughout the process who were always on hand to speak to if needed. We are so pleased with our sale and how they managed the different parties within the process. Thank you!
Alice · 16 September 2022
Agent replied
Hello Alice, thank you for sharing your sharing your super 5-Star review on your recent purchase. Congratulations moving into your new home and on behalf of Julien and all of the team here at Horton and Garton all the very best settling in. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleI have had the most amazing experience with Horton and Garton, especially Dominika. She took me around all available properties within my budget in a day and made me feel so at ease when giving my opinions. She managed to show me round my dream flat in the perfect location for work and managed to sign the contract and move in within 2 weeks of viewing thanks to her hard work!
Couldn't recommend enough and if you get the chance to go out with Dominika don't hesitate, she is amazing!!!
Erika · 29 November 2020
Agent replied
Hi Erika, thank you for sharing your 5 Star review on your experience working with Dominika and the rentals team letting your wonderful Ravenscourt Park, Hammersmith, W6 apartment with us. Dominika is part of the market leading and number 1 lettings agency in hammersmith and when we are working with the very best properties and landlords we work with the very best of tenants. On behalf of all the team we wish you all the very best settling into your new Hammersmith home and give us a wave when you are walking past the office! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have been both a buyer and seller with Horton and Garton. We were impressed by their professional attitude when we bought our house in 2015. In particular, Martin Clements intervened at the right times to keep our purchase moving without being pushy. We have just sold through Horton and Garton because we felt their understanding of the subtleties of the local market would be invaluable and they would help us achieve a fair result. Charlie and Phil were brilliant and it was a pleasure to work with Martin again. We would not hesitate to work with Horton and Garton in the future.
Siobhan · 26 October 2020
Agent replied
Hello Siobhan and Andrew, Congratulations all around and I here you have already made the move overseas! Thank you for working with us (again...) you transformed and styled your "fashionably unmodernised project" in to one of the very best houses in Brackenbury Village, Hammersmith, W6. Keep in touch and on behalf of all of the sales team, Martin, Phil, Charlie, Jane and myself we wish you both all the very best. Kind regards, Joh Horton MNAEA MARLA
★★★★★ 5/5
GoogleShiyane was the most positive cherful letting agent ever. She was super helpful and insightful helping me during my stressful property search. And she made my day with her contagious positivity. 🤗 …
Deniz · 13 December 2024
Agent replied · 27 December 2024
Hi Deniz, thank you for your time to post and share your 5 star experience working with Shiyane and your property search with Horton and Garton. Best wishes settling into your new home. Kind regards, John Horton, Director and owner.
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