Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs first time buyers, we were looking to get impartial advice and a personal touch from our estate agent and this is exactly what we got from Phil, John and the team at Horton and Garton. Phil managed the sale with complete professionalism and a friendly, helpful attitude that made the whole experience a pleasure. The depth of local knowledge and regular communication throughout allowed us to feel at ease and confident in our decision. I would not hesitate to use Horton and Garton again in the future and would absolutely recommend them to anyone!
Sam · 29 July 2019
Agent replied
Hello Sam, Thank you for sharing your super review with all Google users.
It was a real pleasure working with you on the purchase of your new Brackenbury Village home and I know that you are going to love living in this great location.
My colleagues Phil Coombes, Martin Clements and whole sales team are genuine market leading, professional career and first class estate agents and we know “our patch” of West London very well. John Horton MMAEA MARLA
★★★★★ 5/5
GoogleThe recent sale of our flat ended up being quite an undertaking and the part played by Horton and Garton was vital.
We are most grateful to John for his personal interest and attention, to Martin for his enthusiasm and advice, as well as to Phil, who could not have done more to manage the sale; we were hugely impressed by his accessibility, commitment and positivity throughout the entire process.
As landlords, we have also always been very happy with the excellent lettings and management service provided by Ashley and his team.
Mark · 29 July 2019
Agent replied
Good morning Mark, Thank you for your comments. Ashley Clements and his experienced lettings team are excellent at what they do best; which is achieving best market price for our clients, introducing willing and able tenants and delivering a personable and professional service. We look forward to working with you and your property moving forward.
Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton is a professional and trustworthy real estate agent. Thanks to Phil and Martin, who went extra miles to help us and secure the deal, we managed to get our dream house. They understand the local area and the property market very well, and they gave us many honest and incredibly useful advice, especially when we were facing setbacks. They also liaised and answered our enquiries efficiently during the process which gave us further assurance. Overall, I highly recommend Horton and Garton!
Fangming · 29 July 2019
Agent replied
Dear Fangming, Thank you for your 5 star review and recommendation. The sales team in the office are always going the extra mile for our customers and particularly Phil and Martin whose diligence and terrier like qualities working with the solicitors ensured a swift pre Christmas exchange and completion. On behalf of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe recently purchased a house through Martin Clements with Horton and Garton and I must say the entire buying process with Martin was flawless, efficient and highly professional. Having been in the property game for several decades one rarely comes across sales people like Martin - highly knowledgable, honest and straightforward and a pleasure to deal with. I’m so impressed that I’m considering having a property marketed with Horton and Garton. Thank you Martin you’re an asset to the firm !
Manny · 29 July 2019
Agent replied
Hello Manyy, Thank you or such a wonderful review and I have just spoken and complemented Martin on this... he is really made up with your testimonial... Thank you for recognising his professionalism in the process. Martin is the ultimate professional and leads by example and from my personal and extensive experience working in the west London property business its always far more enjoyable when we are working with the very best properties, clients and customers and most importantly Horton and Garton have the right people within a successful team onside, on your side and throughout the process. Best wishes settling in to your wonderful Brackenbury Village (BV) home ( which is one of my ultimate top ten favourite homes in BV ) that I've had the pleasure working with in 2+ decades and no doubt we shall see you again shortly. On behalf of Martin we both really do appreciate your above comments. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton is a professional and trustworthy real estate agent. Thanks to Phil and Martin, who went extra miles to help us and secure the deal, we managed to get our dream house. They understand the local area and the property market very well, and they gave us many honest and incredibly useful advice, especially when we were facing setbacks. They also liaised and answered our enquiries efficiently during the process which gave us further assurance. Overall, I highly recommend Horton and Garton!
Fangming · 23 June 2019
Agent replied · 21 June 2024
Dear Fangming, Thank you for your 5 star review and recommendation. The sales team in the office are always going the extra mile for our customers and particularly Phil and Martin whose diligence and terrier like qualities working with the solicitors ensured a swift pre Christmas exchange and completion. On behalf of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe can't thank Shiyane and the team at Horton and Garton enough for their help in finding us an amazing flat in such a short space of time! The team were always prompt in their responses to any queries/questions we had which gave us the confidence in the moving process and we felt well supported by the team.
Nikita · 3 May 2023
Agent replied · 30 September 2023
Hi Nikita, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see and read such wonderful comments as genuine customer service is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and the team here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe recently purchased a property through Horton Garton. Phil Coombes showed us around a number of properties. He was polite, very informative and had good market knowledge. Once we had an offer accepted Phil managed the process beyond expectations, keeping all parties on their toes throughout so that the transaction went through to exchange without a hitch. Post exchange Phil has been very helpful in getting us access to show builders around before we complete.
I would recommend Phil to anyone looking to buy or indeed sell their home, as he will do a great job. Thanks again.
Henry · 10 January 2019
Agent replied · 21 June 2024
Dear Henry,
Thank you for sharing your review and the positive experience working with Horton and Garton, which is always refreshing to hear, on your recent purchase of your Brackenbury Village Hammersmith home. My colleague Phil Coombes has an unrivalled work ethic and has the passion, skill and expertise working with buyers, vendors and solicitors to ensure a smooth transaction from point of sale to exchange/completion. On behalf of us all at Horton and Garton we wish you all the very best in your new home and hopefully you will be able to make it to our new office launch party later this year. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleShiyane at Horton & Garton was fantastic throughout my entire property search and the utmost pleasure to work with. She was always extremely reliable and prompt in sending over new properties to me as soon as they came on the market. She also made sure to consistently check in to see how everything was going and which direction we wanted to head in. She’s one of the most professional, friendliest and kind estate agents I’ve met thus far and I couldn’t recommend this agency and particularly, Shiyane, more.
Diana · 16 October 2024
Agent replied · 23 October 2024
Hello Diana,
Thank you for your wonderful review and on behalf of Shiyanne and all the rentals team best wishes settling into your new home John Horton Director and Owner.
★★★★★ 5/5
GoogleI have very recently purchased a flat via Horton & Garton, after 3 long months since my offer was accepted, due to some issues we faced in the interim.
I’ve read other very good reviews, in particular about Phil, and not only do I second them, but I also find it hard to express my appreciation for his work and him personally as a liaison, in a short text.
Phil went way above and beyond his remit, while acting as a pacifier on a few occasions with transactional issues, keeping the balance among parties and always being helpful, polite and fun.
I can honestly say, he’s the first estate agent who gained my trust and the only one I would recommend to family, friends and anyone else who wants to get their job done in a professional way, with the added bonus of a human and friendly approach. If it wasn’t for him, the transaction might not have been completed. Thanks Phil!
Thalia · 1 October 2018
Agent replied
Good afternoon Thalia, Thank you for sharing your wonderful review. You are 100% right and if it were not for Phil's persistence, patience and problem solving skills this purchase and sale would have fallen through. The true value of an expert 'career professional local estate agent' cannot be underestimated and the hard work really starts from point of sale - when the offer is accepted - through to the exchange and completion of the property. It's always a genuine pleasure working with the very best properties and clients and along with our experience and knowledge we always make sure that we are working with the very best willing and able buyers. This is one of the reasons why Horton and Garton are the market leading No.1 selling and rental agent in Hammersmith and Shepherds Bush and Chiswick. All the very best in your new home. kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have exchanged on our new home this week and I couldn't thank Phil Coombes from Horton and Garton enough for his help throughout the process. He has shown us four different properties in the area, always patient and attentive to our expectations with a real determination to find the one property that we would like. His availability, support and advice were invaluable to us and we didn't feel the need to engage with any other agents as H&G had pretty much every available property in their portfolio in combination with great service from Phil.
Shauli · 1 October 2018
Agent replied
Dear Shauli, Thank you for sharing your wonderful Horton and Garton review with all google users. Every reader viewing the Horton and Garton 5 Star reviews will see Phil Coombes's name mentioned on a consistent basis. Our colleague Phil is one of the very best sales agents working in West London today and his work ethic is inspirational to others; so if you are considering selling or buying in W6 or W12 or would like a honest, credible and professional market view call the local agents Horton and Garton 020 8819 0510.
★★★★★ 5/5
GoogleI recently let my property through Horton and Garton and I found them to be very efficient and straight forward. For example, the day after the property was advertised, a suitable tenant was already found. Furthermore, they were very helpful with any queries that I had and delivered prompt responses that perfectly answered my questions. I cannot recommend Horton and Garton highly enough, predominantly for their professionalism and effectiveness. In particular, I found Ashley Clements, the letting manager and Delia from the administration particularly helpful in providing a smooth process in terms of getting the property onto the letting market. Phil Coombes was also very accommodating in terms of giving me all the relevant advice that I needed when making crucial decisions for the purchase of the property and properties in general. Thank you, Horton & Garton!!
S · 1 October 2018
Agent replied
Dear Shaini, Thank you for glowing and wonderful review. I have to say it was a text book 'team work' let with your property. I can now confidently say you made the right choice appointing Horton and Garton, the market leading independent estate agents and avoiding the corporate route, however listening to your experiences with these so called 'big brand' companies I am delighted we delivered on both service and expectations! Thank you again and we look forward to working with you and the property. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy husband and me bought our first flat through this estate agent and we are very happy with our purchase.
In particular, the agent Louise was very supportive throughout the process. She took care of every aspect since the first day and always made us feel with peace of mind. We couldn’t have best service!
Thanks Louise, we are very grateful our paths crossed.
Sara and Maurizio!
Sara · 15 March 2022
Agent replied
Hello Sara and Maurizio, a huge thank you for sharing your super, 5 Star review on working with Louise and purchasing your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton.
Louise managed the sale through to its successful completion! We were all delighted with the result, and I could say your purchase was a perfect sale… “textbook estate agency”.
Louise is found going the extra mile and is well respected by her clients, customers and management team. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleWe worked with Fahim of Horton and Garton to find a rental flat in Hammersmith. Fahim and his colleagues were responsive, knowledgable, honest and very helpful navigating the rental of the flat.
Peter · 2 October 2024
Agent replied · 23 October 2024
Hello Peter, Thank you for sharing your 5 Star review working with Fahim here with the Horton and Garton rentals team. Welcome to Brackenbury Village and Hammersmith and on behalf of Fahim and all the lettings team we wish you all the very best settling in to your new home.
Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleFrom experience I've found that estate agents can at times be deceitful and even duplicitous, but the professionalism and hard work of Phil Coombes at Horton & Garton in helping me to secure a purchase in the Shepherd's Bush area has gone a long way in changing this view. Phil went out of his way to chivvy a process marred by bureaucracy and misunderstanding - even once to see the vendor personally (out of hours) in order to reach our deadline.
Digby · 17 January 2018
Agent replied
Dear Digby, Thank you for your wonderful review! Phil's determination, drive and work ethic was shared among every estate agent our profession would be viewed much differently. In our profession there is "the very good, the bad and the indifferent" and needless to say Phil is very much on the top of his game.
On behalf of all of the sales team, best wishes with your move and settling in to your new home; hopefully we will have the opportunity of working with you again! Best wishes, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHaving bought our home through John it was only fitting we used H & G when we had to rent it out. Ashley and his team were the height of professionalism and in ( literally) no time Agatha had arranged the perfect tenants.
Germain in operations and Ashley Prouse in property management ensured everything was handled with the very least of fuss.
If you're buying, selling or renting in W6 I can't understand why you would go to anyone else; this is THEIR patch. Thanks guys ( and ladies )
Joe · 1 October 2017
Agent replied
Joe and Wendy, Thanks for the super review and name dropping the HG stars in the team who do make the genuine difference in the process. We relish and love working with the very best properties and of course the very best landlord clients too... Your Ravenscourt Park home is in safe hands with the rental and management team and we look forward to seeing you back in Hammersmith soon or watching the rugby in the Millennium Stadium with you later this Autumn! Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleVery good experience through the whole process of selling during a very changeable time - post Brexit. John Horton kept us updated in the early stages and Martin Clements who handled our sale was thoroughly professional throughout and a pleasure to deal with. He gave good, honest advice and was always consistent in his reasoning which helps to inspire confidence. Communication around Viewings was always good with helpful feedback soon after & quick responses to every request. H&G really know the Hammersmith area well and give a high quality service. I would use them again and am happy to recommend them.
Marian · 1 October 2017
Agent replied
Dear Maria, Thank you very much for your glowing review. It was a genuine pleasure working you and your property sale and Brackenbury Village house. The team effort ensured we realised the best buyer and Martin's expert negotiations and handling achieved best price. I must say another text book estate agency property sale and hopefully we will have the opportunity of working with many other similar family houses and clients like yourself going forward. On behalf of all of the sales team we wish you all the very best with your move and settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil Coombes has been terrific to work with and I wanted to write to add my huge thanks to him for persisting with us. We saw a number of places with Phil and then one day out of the blue he contacted us with a fabulous property which wasn't publicly on the market. We walked in, made an offer and have just exchanged. Phil is easy to deal with and responds really quickly to questions. Highly recommend.
Fiona · 5 August 2019
Agent replied
Good morning Fiona,
Thank you for sharing your review and experience with Phil Coombes and Horton and Garton. Congratulations on moving to Brackenbury Village and you have a truly wonderful family home. Best wishes John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe cannot praise Matthew and the team enough. They turned what can be a hugely stressful situation into a walk in the park. Personable yet professional. Thank you! Thank you.
Chris · 16 October 2024
Agent replied · 23 October 2024
Hi Chris, First to say thank you for your 5 star review and secondly a BIG thank you for your business working with your Ravenscourt Park/Hammersmith home. We were delighted with the result and the time from original marketing to offer agreed was as stated and the time from point of sale through to exchange of contracts and completion was probably the smoothest transaction this year... Delighted with the result. on behalf of Matt and all of the sales team best wishes settling into your new home and when you are next in Hammersmith please don’t forget to pop in and see us... John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have nothing but good words to say about Horton and Garton and their lettings team. Right from the start, Ashley and his team treated me with respect and patience, which made me relax and feel safe in their hands. They found excellent tenants who were willing to pay an above asking price rate, and answered every question I had. Whilst a change in my personal circumstances meant I did not, in the end, proceed with letting my property, I have no hesitation whatsoever of getting Horton and Garton to let or sell my property in the future.
Simon · 23 June 2016
Agent replied · 21 June 2024
Good afternoon Simon,
Thank you for your kind words and on behalf of Ashley, the lettings and management team we wish you the very best and if and when, sometime in the future, we can assist with your Hammersmith property we look forward to the opportunity and welcome your business. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThanks to Ashley and his Lettings team, we were able to secure a property ideally suited to our needs and perfectly located with only 3 weeks to go before moving out of our old place.
In fact, the whole Horton & Garton team could teach a few lessons to other estate agents about the meaning of service and of 'going the extra mile'.
Thank you Mr Clements, Jamie, Aggie, Rebecca and the 'other' Ashley!
Olivier, Adeline, Gaia and Melisande
Olivier · 1 October 2017
Agent replied
Olivier and family, Thank you for the 5 Star Rating! The power of praise... Enjoy your new surroundings and I trust you are all now settling in well to your new house and home. On behalf of all the members of team in the office all the very best and no doubt we will be seeing you in Ravenscourt Park soon! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have just completed the purchase of a lovely cottage in Brackenbury Village though Horton and Garton with Phil Coombes as our agent.
Phil was a delight to work with. He was pragmatic, resourceful and charming throughout the negotiations. He always had a positive attitude but without ever being pushy. He is a credit to Horton and Garton and we would be pleased to work with him again on a future purchase.PositiveResponsiveness, Quality, Professionalism
ANNA · 22 June 2020
Agent replied · 21 June 2024
Hello Anna, Thank you for your kind words and sharing your 5 Star review. I am pleased to hear that Phil is continuing to deliver an exceptional customer service - Horton and Garton are very much at home when working with local family houses in Brackenbury Village, Hammersmith and beyond. Best wishes settling in to your wonderful new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have nothing but good words to say about Horton and Garton and their lettings team. Right from the start, Ashley and his team treated me with respect and patience, which made me relax and feel safe in their hands. They found excellent tenants who were willing to pay an above asking price rate, and answered every question I had. Whilst a change in my personal circumstances meant I did not, in the end, proceed with letting my property, I have no hesitation whatsoever of getting Horton and Garton to let or sell my property in the future.
A · 25 October 2015
Agent replied
Good afternoon Simon,
Thank you for your kind words and on behalf of Ashley, the lettings and management team we wish you the very best and if and when, sometime in the future, we can assist with your Hammersmith property we look forward to the opportunity and welcome your business. Kind regards, John Horton MNAEA MARLA
★★★★★ 4/5
GoogleH&G managed our property for about 4 years after a disastrous experience with Sequence. The letting team led by Germain was pretty good and I would recommend them if you are a landlord.
When we wanted to sell we didn't look anywhere else. H&G proved over many years that they know W6 inside out. They have a genuine passion for the area and for everything to do with residential property. Martin and John worked professionally and seamlessly to set the right price, market the property, work with potential buyers and ultimately secure the best deal for us. They were easy to contact even from the other side of the world and they also worked really well with our solicitor. If you are buying or selling in West London I definitely recommend giving H&G a call.
Marcus · 2 October 2015
Agent replied
Dear Marcus and Lindsay, Thank you for your wonderful review which I could not have written better myself!
We do pride ourselves on the quality customer service and keeping our business professional at all times; by not overpromising and under delivering which appears the hot air, smoke and mirrors style of our corporate competitors who are often here today and gone tomorrow. We know our market place very well and I am delighted to achieved such a great result with your property sale. I take this opportunity to thank you both for your business over the years with the rental/property management and on behalf of all the team here we wish you the very best for you and the family "Down Under". Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHaving previously had bad a experience with a large agency when letting my flat, I was nervous about having to use one to sell it. And initially, I only contacted H&G as they'd sold the flat above mine, and I intended to compare a number of agencies.
I'm pleased to say that from the moment we met, Martin gave us such confidence in his ability and his manner that we didn't feel the need to meet anyone else. His relaxed yet professional style put us at ease and he was both positive and realistic throughout the process. We felt comfortable that a large chain of agencies was not required to get us a good sale. Catie and John were also informed and enthusiastic about our property and we were pleased with the number of viewings we had.
When it came to negotiating the sale, Martin gave very helpful, patient advice and he made the fact that we'd returned to NZ no problem at all. As soon as the sale was agreed, Martin was proactively nudging the process forward. I'm sure the sale and subsequent exchange only came to fruition thanks to his gentle but persuasive manner in getting us over the line! I would not hesitate to recommend Martin and the team. Martin was determined to change my view of real estate agents, and he did just that. Thank you :-)
Vicky · 2 October 2015
Agent replied
Vicky, Thank you for your wonderful review and Martin has received yet another glowing testimonial on his professional services. Martin is one of the best Estate Agents in London today and it is not only me and his colleagues that enjoy working with him it is the large number of clients, like yourself who can really see a different side to professionalism within the estate agency industry. On behalf of all the sales team at the office we wish you all the very best in NZ and when and if you are in W6 visiting do pop in and see us! Kind regards, John Horton MNAEA MARLA
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