Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had been looking for a property for over 18 months and during this whole period Phil Coombes (aka The Hammersmith Terrier) looked after us. Phil's approach was very helpful, professional, calm and honest. We would sincerely like to thank Phil and the whole Team at Horton and Garton for helping us find the property that we were looking for. We highly recommend Horton and Garton! Best wishes Salome and Christian
Salome · 16 March 2021
Agent replied
Congratulations Salome and Christian on your successful property purchase in Wendell Park, W12 - you have closed on a truly beautiful home and I am sure you will be enjoying the west facing garden later this spring/summer. Thank you for sharing your 5 Star review and on behalf of Phil and the team here at Horton and Garton we all wish you all the very best for the move and settling in. Kind regards, John Horton
★★★★★ 5/5
GoogleI can absolutely and categorically recommend Horton and Garton to anyone looking to sell or buy in this area. They are honest about the price of the property which is incredibly important in getting the right people through the door. The whole process is made simple by their professional and competent team, especially Phil and Martin, the latter going out of his way to move the chain along to completion. Delighted with them in every way.
Liz · 29 July 2019
Agent replied
Dear Liz, thank you for sharing your positive experience with the sale of your Hammersmith home. I have to say that both Martin and Phil were “tested and challenged to the limit” with a very tricky chain of purchasers and sales in a rather extended 5 property chain,” however experience, knowledge and our pure persistence managing other agents and solicitors (up and down the country) ensured closure after several nail biting weeks... Liz, we are delighted for you and on behalf of the whole sales team best wishes for a white Swiss Christmas and a prosperous 2018. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton were agents for the property I bought in King Street, Hammersmith. The agent that I worked with (Michael) was straightforward and courteous with no "hard sell". This made working with him much more easy than it had been with some other agents. He was always on hand to explain where we were, generally with pro-active phone calls - and if I had my own question to ask, I found him to either answer straight away, or if he was on a viewing etc, get back to me within a couple of hours. Excellent service and made what very easily could have been a hugely stressful process, as calm as it could be.
One time, when Michael was on leave, the boss of the firm, John, stepped in to deal with my issue and had a comprehensive reply back to me in incredibly short time.
I can thoroughly recommend Horton and Garton.
David · 2 October 2014
Agent replied
Hello David, Thank you for your kind words and we look forward to seeing you in your new local The Hampshire Hog who have staff as friendly and as helpful as the staff and team at Horton and Garton. Welcome to Our Patch of W6. Best wishes settling in to your new home. Onwards and upwards...
★★★★★ 5/5
GoogleI have rarely encountered the level of service provided by Horton & Garton while I was selling my property in Hammersmith. There was always a responsive, pleasant voice at the end of the phone, unfailing punctuality for viewings and scrupulous feedback. Every effort was made to present the house as attractively and professionally as possible but without the unwelcome "oversell" which potential buyers instinctively mistrust. As a locally based agent, keen to preserve its local identity and reputation, it cannot afford to allow its standards to drop or be tainted by the practices associated with some of the larger chains of estate agents. Horton & Garton has certainly transformed my perception of estate agents and I would not hesitate to recommend them to anyone considering putting a property on the market.
Lynda · 2 October 2014
Agent replied
Dear Lynda, Thank you so much for your kind review and glowing testimonial. We would very much like another 10 clients cut from the your cloth next year in 2014. Best wishes with the move to North London. Onwards and Upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleH & G recently took on my first buy-to let. As a first time landlord I felt in good hands every step of the way. Each of John's staff that handled my property, Honor, Ashley and Natalia were impeccably professional and efficient and I could not be happier with the service. They were very fast in organising viewings for me from the get-go, wasted no time, and my property was let in record time. Many thanks John and well done the A Team.
Jenny · 2 October 2014
Agent replied
Good afternoon Jenny, When we work with the best properties and clients our job is a pleasure. Onwards and upwards and on behalf of all the team at Horton and Garton do enjoy your Christmas holidays. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleLuckily I have not had to use any Estate agents in the past, therefore I was a bit new to this.
When I came across Horton and Garton, they were very professional and extremely helpful.
They understood my requirements and always went their way to provide me with my requirements.
The agent that was dealing with my search, Honor Ara, was very helpful and always available for me and my queries.
Honor was really nice and it was very easy to deal with her.
Pedro · 2 October 2014
Agent replied
Dear Pedro, I am very happy you had such a positive experience and I will be sure to pass on your kind comments to Honor. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have just successfully exchanged contracts on a house in W12 and have been very impressed by the service and help we've received from Horton & Garton. The house was rented out for 12 months before the sale with H&G as the managing agents. Despite very demanding tenants, everyone in the H&G office was always courteous, friendly and efficient and made the rental of the property much easier for me. Germain Gulevic, in particular, should be singled out for his prompt responses and kind manner. Ashley Clements was also unfailingly polite and eager to facilitate the situation.
The sale was also not altogether straightforward but John Horton and Martin Clements did all that they could to straighten out the problems, often emailing me late in the day and ringing to make sure things were clear. Despite some scepticism about estate agents in general, I can honestly say that I would recommend H&G because dealing with them has been a straightforward and even enjoyable experience.
Finally, I have to say that I realized H&G were prepared to go beyond the call of duty when John Horton met me at the house 5 minutes after I'd called to say I was having problems with the lock. He not only unlocked the door, he also helped me move 60 boxes that were stored in the attic and then gave me a free H&G umbrella. That's service!
Giles · 2 October 2014
Agent replied
Dear Giles and Emma, On behalf of all of our sales and lettings team - in fact everyone in the office a big thank you your business. We wish you all the very best with settling in to your new home in Oxford and I am sure you will also meet several other school mothers and fathers who are previous West London HG clients who have made the BIG move out to The Shires. I must admit that that there was a time when my back was aching 1/2 way through emptying the loft that I remembered a previous job 25 years ago as a summer removals man working with boxes - heavy boxes in confined spaces that I was definitely going the extra mile. Always there to assist. Onwards and upwards... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin Clements and John Horton were very helpful and awesome throughout our house purchase in W6.
At a certain stage when our sale of house in Barnes was getting delayed, we were close to giving up hope on on our purchase. As first time in a chain, in a rising market and many buyers chasing few properties, we were worried that the seller and// or agent could gazump us.
However both Martin and John were very understanding and patient and coached us to constructively work on a close plan. They were always available to answer queries and help us out. Compared to larger estate agency chains in the past, we found them friendly and better equipped with local knowledge.
We are delighted to become a part of their purple patch and would always work with them on our future property transactions.
Gaurav
GM · 2 October 2013
Agent replied
Thank you very much for this excellent review Gaurav, best of luck for the future. John Horton
★★★★★ 5/5
GoogleExcellent sales team at Horton and Garton - John and Martin oversaw a very difficult sale for us and went to great lengths to try to keep things running as smoothly as possible and ensure the process still went ahead. The photography and brochure produced were excellent and very professional; we had viewings before the listing even went online, all of which I was given feedback on very quickly, and we had an offer exceeding asking price within a week. John was even involved in helping us secure our purchase and negotiating with the estate agent on the other side.
The professionalism and experience of the team at Horton and Gorton makes such a difference at difficult times. A very grateful thank you to John for building up and leading such a great and friendly team; very highly recommended.
Kirsty · 2 October 2013
Agent replied
Kirsty, thank you very much indeed for the kind words. Best of luck for the future. John Horton
★★★★★ 5/5
GoogleWe recently sold our home with Horton & Garton and from the first moment they were great to deal with. They know the area inside out and more importantly understand the market. We trusted them to advise us on strategy and pricing and they were 100% right. They’re also lovely to deal with. If you’re selling in the area, these are the guys to go with. Big thanks Phil, Martin and all the team.
Nina · 1 October 2019
Agent replied
Good morning Nina, Thank you for sharing your experience, as a local Brackenbury Village vendor client, working with the Horton and Garton sales team. We were delighted with the result and achieving the record selling price on the road for your family house. Martin and Phil are the senior key members of a very robust and experienced sales team and it's always our pleasure to be working with the very best properties and clients in 'Our Patch' of Hammersmith, W6. On behalf of all of the sales team we wish you all the very best with your onwards move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleLovely, friendly and super helpful! Thanks Shiyane!
Madeleine · 13 July 2025
Agent replied · 13 April 2026
Hi Madeline, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI recently bought a house through H&G.
They are the best local agents in my experience and the agent Tadas provided a value add service with smart advice. The big plus was he really thought about what we needed after they got to know us and applied it to the Search. Tadas was always on time and super efficient.
Keith · 30 September 2022
Agent replied
Good morning Keith, thank you for sharing your experience and your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 house and home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. As the business owner it is a pleasure to see and read this wonderful reviews and comments about the individuals who make one formidable marketing leading local team of estate agents. On behalf of Tadas and all the team we wish you the very best settling into W6 life. John Horton, Director, and owner.
★★★★★ 5/5
GoogleFahim was incredibly helpful throughout the lettings process, very professional and always punctual. Sabina was also excellent, handling everything with great professionalism. I highly recommend their service!
Atul · 10 November 2024
Agent replied · 10 December 2024
Hello Atul, Thank you for your tiome to post your 5-Star review working with Fahim and Sabina on the rental of your new Hammersmith home. Always a pleasure to see and hear the positive comments. On behalf of all the team best wishes settling in. John Horton, Director and owner.
★★★★★ 5/5
GoogleMy experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough.
Very helpful throughout the whole process, super knowledgeable and always fast to get back to you.
The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with.
Highly recommend Louise!
Hss · 25 March 2022
Agent replied · 24 March 2024
Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GooglePhil was by far the most professional, responsive and friendly estate agent we have ever come across. We would like to thank him for all of his hard work and dedication to helping us purchase our first flat. He was excellent at driving the purchase forward by facilitating communication between solicitors which I believe has earned him the well-deserved nickname of ‘The Hammersmith Terrier’! We highly recommend Phil Coombes and Horton and Garton Hammersmith.
Claudia · 29 July 2019
Agent replied
Good morning Claudia,
Thank you for sharing your review and experience working with Horton and Garton and my colleague Phil Coombes (aka the Hammersmith terrier). Phil’s work ethic, tenacity and doggedness in the sales process ensures our vendor clients and buyers receive a first class professional service. Best wishes John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough.
Very helpful throughout the whole process, super knowledgeable and always fast to get back to you.
The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with.
Highly recommend Louise!
Abdo · 15 March 2022
Agent replied
Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe purchased a flat and working with Tadas was a pleasure.
He clearly stands out compared to other estate agents:
- he is on point and doesn’t waste time by changing topics, telling us irrelevant things and sugar coating
- he understands what’s going on and always resolves all questions promptly
- he effectively resolved a conflict and helped to move things forward
Gregory · 15 March 2022
Agent replied
Hello Gregory, thank you for your time to share the 5- Star review with your buying experience working with my colleague Tadas, here at Horton and Garton.
Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike.
Congratulations on your recent completion.
On behalf of Tadas and the sales team welcome to Hammersmith and best wishes settling into your new Brackenbury Village home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe had a wonderful experience through out the process of buying a property in Askew Village thanks to George and his team! George is great, always responsive to all our queries, helpful with local recommendations/contacts when needed, knowledgeable and friendly!
G · 3 March 2024
Agent replied · 24 March 2024
Good morning, Thank you for your 5 Star review and it is my pleasure as the business owner to see the wonderful comments on the experience working with Horton and Garton. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleAlliyah has been so great throughout the entire process of searching for a rental property right up to move in day, couldn’t have asked for anyone better!
Niamh · 19 October 2024
Agent replied · 23 October 2024
Hi Niamh, Thank you for sharing your 5 star positive review working with Alliyah and Horton and Garton on the rental of your new Ravenscourt Park, Hammersmith home. On behalf of Alliyah and all of the team for making your move happen we wish you all the very best settling in. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI was looking for an apartment in Fulham and Shiyane Carpenter made this process as easy as it possibly could be! She provided all the necessary info, made sure to give updates asap and was available at any moment.
Overall positive experience with H&G, can recommend as a responsible agency. The whole process was very transparent and quick.
Maria · 30 September 2022
Agent replied
Hi Maria, Thank you for sharing your 5 star review with your experience working with Horton and Garton, Shiyanne and the lettings team. Best wishes settling in to your new riverside home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GooglePhil and his team (special mention to Julien Vidal) did exactly what they said they would do: sold my house efficiently, calmly and intelligently at a price that represented fair value for both the buyer and me. A best in class performance that sets them miles apart from many, if not all of their local competitors. Many thanks!
Bobby · 16 September 2022
Agent replied
Hello Bobby, thank you for sharing your sharing your 5-Star review and huge congratulations on the exchange and completion. Delighted with the result and it has been our pleasure working with you and your wonderful Brackenbury Village house and home.
I always sy it… that when we are working with the very best homes, we achieve the best result for our clients. It is a team effort closing every sale and on behalf of Julien Phil and all the team we wish you all the very best for 2022. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us.
I would definitely recommend.
Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism
KatalinaMegg · 22 June 2022
Agent replied · 21 June 2024
Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner
★★★★★ 5/5
GoogleWe had a fantastic experience with Horton and Garton thanks to Dominika! Dominika was very welcoming as soon as we walked in the door and immediately understood exactly what we were looking to have. Dominika was so skilled at her job that she was able to find us the perfect property within 10 minutes of us walking in the door. We will definitely return to Horton and Garton with our next move!
Brian · 4 October 2019
Agent replied
Good morning Brian, Thank you very much for sharing your review with your positive experience which is always a pleasure to read and hear. Dominika has a first class reputation for client and customer service and is part of a formidable lettings and established team covering west London - W6/W12/W14 W14 and W3. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton are brilliant, they constantly persevered to get us an amazing sale on our own house and juggled all sorts of obstacles to secure us the house we really wanted. A big thanks to Martin our agent there who went many extra miles to pull all the parts together and to John who runs a great business. A big thank you well done really glad we found you.
Paul D
Paul · 29 July 2019
Agent replied
Dear Paul and Diana,
Thank you for your review and superb testimonial!
We are all very happy to conclude your sale and purchase in the very best interests of all parties...
This was a very challenging chain of sales but we made it happen.
No doubt we will be seeing much more of you shortly in your Ravenscourt Park house.
On behalf of everyone in the team best wishes for 2016 and good luck with your forever growing to do list.
John Horton MNAEA MARLA
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