Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service. Horton and Garton bring with them a wealth of in depth knowledge when dealing with the W6 residential market. Their assessment of the market and strategy to engineer a sale was spot on.
John and team were faultless.
Thank you for everything
Simon and Family
Simon · 1 August 2023
Agent replied · 30 September 2023
Hi Simon and family, thank you for sharing your super 5 star review working with Horton and Garton and the selling experience… We have closed the circle and I cannot quite believe it that it is almost 15 years since you bought the house with Horton and Garton. How time has flown by…
Thank you for your business and your trust in us and the sales team to secure you the willing and able buyer and close the sale at full asking price. It always a pleasure for me to see and read the positive comments and it was a team effort and well-done George Smith closing the sale and progressing matters to a smooth and effective exchange and completion. This is what I would call another textbook Horton and Garton sale. On behalf of all the team we wish you all the very best for 2023, Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleGreat experience as a 1st time buyer with continuous help from George and the team at Horton and Garton. George was available during the whole process and made sure that both parties always find common ground. The process was smooth and was completed in nearly 2 months.
Antoine · 1 August 2023
Agent replied · 30 September 2023
Hello Antoine, thank you for your time to share the 5- Star review with your buying experience working with my colleague Georghe here at the Hammersmith Horton and Garton office. George is a highly valued member of the sales team and is well known for going the extra mile for his customers and clients. Congratulations on your move into the area and on behalf of George and the sales team welcome to W6, Hammersmith and our very best wishes settling into your new house and home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleShiyane Carpenter made our move to London so much easier. At every step she supported us and answered any queries we had so promptly, making it such a smooth process. Very professional and always ensured we were 100% happy at every step.
We are thrilled with our new flat! Would definitely recommend to any of our friends - thanks again!
Nicole · 19 April 2022
Agent replied
Hello Nicole, thank you for sharing your super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Hammersmith home.
Shiyane goes the extra mile to make things happen as smoothly as possible and is well respected member of the team who is supported by a great management and admin lettings team, making the move happen behind the scene.
On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleMartin and Louise were fantastic. They listened to what we wanted in terms of selling our property and very responsive. They got plenty of people through the door for viewings and we had a buyer writhing 3 weeks, straight through to completion within 2 months. Would highly recommend Horton & Garton, they genuinely know the area and the market better than anyone.PositiveResponsiveness, Quality, Professionalism, Value
Irene · 22 June 2021
Agent replied · 21 June 2024
Dear Irene, thank you so much for sharing your 5-Star review with regards to the recent transaction/sale of your Ravenscourt Park, W6 0 home. When we are working with the very best Hammersmith, W6 properties and clients (not forgetting buyers too) 98.9% of the time we are achieving full asking price or above. We too were delighted with the result and a great sales team effort spear-headed by Martin and Louise. All the very best with settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleMassively recommend them, Alliyah was so welcoming and professional and took so much time and care during our search, it helped a lot!
Phoebe · 10 November 2024
Agent replied · 10 December 2024
Hi Phoebe, Thank you for sharing your 5 star review working with Horton and Garton and Alliyah. John Horton, Director and Owner
★★★★★ 5/5
GoogleAs a discerning client I can honestly say John Horton and his team met or exceeded my expectations from day1 through to completion. The communication was excellent with a detailed report after every viewing, nothing was too much trouble and John is a genuine 'old school' gentleman. I would not hesitate to use their services again and indeed highly recommend them in every respect to all potential buyers, vendors or lettings.
Naomi · 29 July 2019
Agent replied
Thanks very much for the positive comments Naomi! - John Horton MD
★★★★★ 5/5
GoogleWe rented our first property in London through Horten and Garton. Shiyane Carpenter was very helpful and professional. She always answers our questions quickly and helps us solve it. This alleviates our anxiety about renting. Many thanks. If I have a friend who wants to rent a property, I will definitely recommend her.PositiveResponsiveness, Quality, Professionalism, Value
Dandan · 25 August 2022
Agent replied
Hello Dandan, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Shiyane. I know there is 101 things to do on top of dealing with the estate agent so hearing that Shiyane and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Shiyane and all the lettings team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleHorton and Garten assured us that they would sell our flat - and so they did at our desired price and in pretty much record time. A fantastic result! I cannot fault them in the way that they handled the sale, especially Phil Coombes. We were kept regularly updated via emails and phone calls. The whole process was incredibly stress free and efficiently managed by the whole team.
Thank you!
Joanna · 29 July 2019
Agent replied
Hello Jo, Thank you for sharing your client experience with all google users. I was delighted with the result we achieved for you and securing best market price. You listened to our honest, straight forward and marketing advice/guidance and appointed Horton and Garton. When we are working with the very best properties and vendor clients I genuinely believe our sales team's property knowledge and experience working with the very best willing and able buyers make the point of difference of whether a property sells or does not... Best wishes from my colleagues Phil, Martin and myself. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFor nearly ten years, H&G have done an exceptional job of managing the rental of my flat, and in recent months they've handled the sale with the same professionalism and expertise. Particular thanks to Ashley Prowse for frequently going above and beyond; and to Charlie Carroll for expertly managing the sale. V grateful to the entire team, and wish you all well.
Jamie · 30 September 2021
Agent replied
Hello Jamie, thank you for sharing your 5-Star review. Only 10 years! blink and almost a decade passes you us by. It has been our pleasure working with you and your property over the years and thank you for your continued loyalty and the business working with H&G... on behalf of my colleagues: Ashley Prowse, Charlie Carroll and all of all of the team here all the very best and see you when you are next in Hammersmith. Kind regards, John Horton, owner and Director.
★★★★★ 5/5
GoogleShiyane was genuinely the most wonderful person to work with during our rental move. Everything was so professional. We are now in our happy home and have Shiyane to thank for that!
Adam · 22 May 2024
Agent replied · 21 June 2024
Hello Adam, Thank you for sharing your wonderful 5-star review working with my colleague Shiyanne on securing your new home. Welcome to Brackenbury Village and Hammersmith. On behalf of all the lettings team all the very best settling in. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI had the pleasure of working with Shiyane during my property search -
During my search I was struggling to find properties I liked/properties that aligned with what I was looking for. Throughout my search I dealt with multiple agencies, but Horton & Garten came out as clear winners, more specifically Shiyane’s help.
From day 1 she communicated with me on a very personal level, while also ensuring all my needs were met .
After going to a viewing from her I wasn’t keen on the property and communicated that. Instead of shrugging it off and moving on, she continued to work with me until she eventually showed me my now flat (which is incredible)
Throughout the process she listened to my needs and showed a genuine interest for what I wanted. Even up until the very end of the ordeal when we signed the contract.
Couldn’t recommend the company or Shiyane enough!
Curtis · 22 May 2024
Agent replied · 21 June 2024
Hello Curtis, Thank you for your testimonial and 5 star review working with Shiyanne here in the Hammersmith and Shepherd's Bush lettings office. On behalf of all of the team we wish you all the very best settling into your new Askew Village, Shepherd's Bush, W12 home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHorton and Garton are brilliant, they constantly persevered to get us an amazing sale on our own house and juggled all sorts of obstacles to secure us the house we really wanted. A big thanks to Martin our agent there who went many extra miles to pull all the parts together and to John who runs a great business. A big thank you well done really glad we found you.
Paul D
Paul · 8 June 2016
Agent replied
Dear Paul and Diana,
Thank you for your review and superb testimonial!
We are all very happy to conclude your sale and purchase in the very best interests of all parties...
This was a very challenging chain of sales but we made it happen.
No doubt we will be seeing much more of you shortly in your Ravenscourt Park house.
On behalf of everyone in the team best wishes for 2016 and good luck with your forever growing to do list.
John Horton MNAEA MARLA
★★★★★ 5/5
GoogleAmazing service: kind and efficient staff, lovely and well cared for flats, very professional
Highly recommended - did have a recent experience with another agency so on comparison way better
Thank you George :)
Roberta · 3 March 2024
Agent replied · 24 March 2024
Good morning Roberta, Thank you for your wonderful 5 star review. Welcome to your new home. On behalf of George and all the sales team here at Horton and Garton all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleAn estate agency that appreciates the great value of neighbourhoods. We bought from them and would only ever sell with them.
Thiru · 23 March 2026
Agent replied · 13 April 2026
MOrning Thiru, a big THANK YOU for your 5 star rating and review. Onwards and upwards. John Horton, Director and Owner
★★★★★ 5/5
GoogleWe dealt with H&G while buying our property in Hammersmith. Phil was excellent throughout the process. He was always very prompt and responsive. He really helped us with the process as it was our first time buying. Even all the other staff that we dealt with at H&G were extremely helpful and polite. I would definitely recommend H&G!PositiveResponsiveness, Quality, Professionalism
Vikram · 25 August 2021
Agent replied
Hello Vikram, Thank you for sharing your 5 Star review. Welcome to Hammersmith and Ravenscourt Park. On behalf of Phil and all of the team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe recently found our first rental flat with Horton and Garton. We had heard no end of horror stories about the London rental market - but our experience couldn't have been further from that with Horton and Garton! The wonderful Alliyah helped my parter and I find a great place (and move in! ) in a matter of weeks and the process was smooth from start to finish. We couldn't be happier and would recommend their services to anyone.
Meg · 22 April 2024
Agent replied · 21 June 2024
Hi Meg, Thank you so much for your wonderful % start review. Welcome to Ravenscourt Park and Brackenbury Village, W6. 10/10 Alliyah and the entire rentals team making your move to West London happen smoothly and effectively. All the very best settling into you and Jan settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI had a very positive experience in finding a perfect next flat. Shiyane has been instrumental in it. She has communicated well, positively and worked through every concern and difficulty that flat finding involves. I can't recommend her enough.
Dmitri · 26 October 2023
Agent replied · 24 March 2024
Good morning Demitri, thank you for posting your 5-star review with your experience working with Shiyanne and the rental team with rental of your West London home. It is such a pleasure to read and see your review. 10/10 Shiyane and the rentals team managing the set-up of the tenancy agreement smoothly and effectively.
A very warm welcome to your new home and enjoy the view… On behalf of Shiyane and the and the letting team making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner
★★★★★ 5/5
GoogleI bought my property through Horton and Garton several years ago and they have subsequently sourced several lettings for me. I have always received prompt service from them and they have always helped me over and above the standard requirements. I would particularly recommend Ashley, who sold me the house and who has assisted me since then in many ways, although all the team are very helpful.
Dorina · 29 July 2019
Agent replied
Thank you for your wonderful review and kind words with the professional service you have received from Ashley Clements and the whole rentals team. The lettings team from front to back office, accounts and property management, run many 'well oiled' 'tried and tested' systems which ensure a smooth processes, at all times, to the business. See you in Hammersmith soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil has been a pleasure to work with throughout the purchasing process. As a first time buyer he provided help and guidance throughout, and played a major part in speeding up the process where delays arose. I wouldn’t hesitate to recommend him, and H&G, to others and when it comes to selling, he’ll be the first person I contact.
Joel · 30 September 2021
Agent replied
Morning Joel, thank you for sharing your 5-star review working with Phil here at Horton and Garton on the recent purchase of your Shepherd’s Bush, W12 home. It is always a pleasure when we are working with the very best properties, clients, and buyers. On behalf of Phil and the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI've recently completed on a flat sold through Phil (The Hammersmith Terrier haha!) and cannot recommend him enough. He is professional, not pushy and was there at every step of the journey for both myself as a buyer and the vendors. I could not have asked for a better experience. He was in constant contact and was a pleasure to deal with. Thank you Phil!
Tilly · 25 April 2020
Agent replied
Hi Tilly,
Thank you for taking the time to post your 5 Star review! Welcome to Hammersmith, W6 and all the very best settling in to your new home and the neighbourhood and no doubt when the Cross Keys or The Carpenters Arms open again after lock down 2020 we will look forward to seeing you in 'your new local' On behalf of Phil and all the team - best wishes. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleShiyane was super friendly, helpful and responsive, even out of hours. I was very late to the viewing and she was still such a delight during it. Highly recommended!
Monica · 22 May 2024
Agent replied · 21 June 2024
Hi Monica, Thank you for your testimonial and 5 star review working with Shiyanne here in the Hammersmith office. On behalf of all of the whole lettings team we wish you all the very best settling into your new Askew Village, W12 house and home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleShiyane at Horton & Garton has been such a fantastic real estate agent from the very beginning and was a great help to us in finding a rental property. She went above and beyond to accommodate meeting us after work to view properties that we had requested and also suggested others in our price range. She has been a total delight to deal with, always extremely professional, happy, friendly and on time. She also always confirmed the viewings in advance and responded to our emails quickly, just amazing service. We would definitely recommend her to any friends or family looking for a property in the area!
Scarlett · 20 March 2024
Agent replied · 21 June 2024
Hello Scarlett, Thank you for posting your 5 Star review. Welcome to West London, Brook Green, W14. Well done Shiyanne and the entire rentals team making your move happen so smoothly. All the very best settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleMy wife and I recently purchased a property, through Phil at Horton and Garton. Phil was extremely personable and made the whole process a total breeze. Buying a property is usually one of the most stressful experiences, but Phil made it anything but. Thorough, always on top of things and made sure we were kept in the loop about every detail. I cannot recommend Phil and H&G enough.
James · 1 October 2018
Agent replied
Dear James, thank you for sharing your review. Best wishes settling into your new home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIt was a pleasure to rent a flat through Horton & Garton. We were very pleasantly surprised with the quality of the service, their responsiveness and helpfulness, which is unfortunately very uncommon with estate agents. Ashley and Rebecca were always very happy to help with all matters including maintenance issues, renewing our tenancy etc., and it was always a pleasure to speak with them. I highly recomment H&G.
Loris · 1 October 2018
Agent replied
Good afternoon Loris, Thank you very much for for sharing your Horton and Garton review with google users. There is a real true value to what we call the smooth running of "the in house back office team" with all admin, accounts and property management" where Ashley Prowse, Rebecca Fritsche and Germain Gulevic dot the I's and cross all the T's ensuring all office process and systems of every property let and managed work well which ensures quiet enjoyment all round. Kind regards, John Horton MNAEA MARLA
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