Trusted Agent profile · London
★★★★★
639 reviews across 3 platforms
176 King Street, London, W6 0RA
Horton and Garton's office in London, at 176 King Street, is rated 4.8 out of 5 across 639 reviews on three platforms, including 612 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI was the purchaser for a property that H&G were selling in Hammersmith. They were very helpful/responsive in viewings and after my offer were accepted were great at hustling to get from offer acceptance to completion in three weeks (!). …
Hello Geoffrey, Many thanks for your wonderful 5 Star review working with Horton and Garton both … More
5/5
GoogleLouise was an absolute superstar! Unfailingly good humoured and resourceful, she managed to not only find me a property in the neighbourhood I wanted but helped me navigate a very difficult set of circumstances with the tenant and sellers. She went above and beyond and I can't recommend her more highly! Thank you Louise.
Hello Andrea, thank you for sharing your 5-star review working with Louise here at Horton and Garton on the recent purchase of your new home in Olympia, W14. This transaction purchase/sale and conveyance had its challenges and well done everyone who was involved as we made the move happen and the property was secured. It is always a pleasure to see and hear all the positive feedback. On behalf of Louise and the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.
5/5
GoogleHorton and Garton a very hands on firm and I got to know most of them very well The star of the cast for me though is Phil Coombes who worked tirelessly with me, quickly understanding my pressures and plans for the future and remaining courteous and calm. He does not give up! Thanks Phil!
Hi Peta, thank you for sharing your 5-star review, for your business and the opportunity to work with you on your sale of your wonderful W12 family home... On behalf Phil and all the sales team best wishes and see you sooner than later or at the post lockdown Christmas 2021 HG party! Kind regards, John Horton.
5/5
GoogleGeorge was fantastically helpful throughout the process of buying my first property.
Hi John, Thank you for your 5-Star review working with Horton and Garton on your recent transaction. There are very few straight forward sale/purchase transactions in this business and George successfully steerednavigated everyone through the process to a successful completion. All the very best settling in to your new home. John Horton, Director and Owner
5/5
GoogleThe agent was really helpful. Luke Vecchione was the person looking after my tenency. I was surprised how he answers my questions promptly and eficiently. He pay a lot of attention to each minor details and put all his efforts to sort out any obstacles appears. I strongly recommend this agent.
Hello John, thank you for your time to share the 5-star review with your experience working with Luke and the rental of your new Chiswick home. Luke is a highly valued member of the lettings team and is well respected by his colleagues, landlords and tenants. On behalf of Luke and the letting team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
5/5
GoogleJohn and his team are hard working professionals who go the extra mile for their clients. They have a deep understanding of the local area, which added a huge amount of value throughout all stages of the process. If I had another house to sell I would not hesitate to use Horton & Garton 100% of the time. Thoroughly recommended.
Hello Richard, You bought your property with me almost 15 years ago and now you have sold with Horton and Garton. If only all of our sales and transactions were as "text book" straight forward as this sale. Any successful sale requires an accurate listing price, a proven market strategy to achieve best terms and a genuine willing and able buyer, also a genuine willing and able vendor and all parties were satisfied in this sale and purchase. Thank you for your loyalty and your recommendations and referrals over the years and best wishes with your family move to Madrid, pop in and see us when you are next in west London! On behalf of all the team here at the office - All the very best. John Horton MNAEA MARLA
5/5
GoogleIt was a pleasure dealing with Phil and Hammersmith Horton and Garton. Phil has been highly responsive and accommodating throughout the purchase process. It was never too much trouble to organise additional viewings and he has been very professional throughout. We are thrilled with our new property and excited to be coming back to the area. Highly recommend.
Dear Adam, thank you for sharing your review with google readers. Phil Coombes is a senior member of a very robust and market leading sales team here at Horton and Garton. Phil has a work ethic admired by his colleagues and envied by our competitors. His reputation for delivering a 1st class service along with his communication skills and getting the job done reaffirms his estate agent reputation by local solicitors as “the Hammersmith Terrier”. On behalf of Phil and all of the sales team best wishes settling back into West London and the beautiful St. Peter’s Conservation Area. Kind regards John Horton MNAEA MARLA
5/5
GoogleThe lettings team especially Ashley / Agatha are true professionals. They went out of their way to fully understand the layout of the flat so as to be able to give potential clients best possible advice. Receiving feedback from the team after each viewing enabled me to understand the current rental market. Thanks H+G for all your help
Hello Gerry, Firstly thank you for the opportunity of working with Horton and Garton and your wonderful Shepherds Bush, W12 property. Thank you for your super review and testimonial. Ashley Clements, our Lettings Manager, and Aggie plus the whole lettings team in the office are very much at the top of their profession and shine out as the experienced, "go to guys," who are genuine agents with local knowledge, who offer professional and impartial guidance and support ensuring a smooth process for both Landlord and Tenant. We look forward to working with you and hopefully many more similar rentals and landlord clients like yourself. Kind regards, John Horton MNAEA MARLA
5/5
GoogleLouise went above and beyond to help us with our move from start to finish. This was our first house purchase and we couldn't have asked for more caring, responsive and professional estate agents. Thank you so much for all of your help!PositiveResponsiveness, Quality, Professionalism
Hi Hatty, thank you for sharing your 5-star review working with Louise on the recent purchase of your Brackenbury Village, Hammersmith, W6 home. Always a pleasure to see and hear such wonderful customer service comments. On behalf of Louise and all of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton, Director and owner.
3/5
GoogleReasonably mixed experience purchasing our property through H&G. Started very well indeed, but had a few issues being gazumped by another interested party at the last minute, which led to a significant jump in price. The sales negotiator also left mid-way through which we weren't notified of until a week before the completion, when we were asked to compete several weeks earlier than was requested and accepted by the vendor. We appreciate that the agent works on behalf of the vendor, but it's a shame the experience was as mixed as it was as we would have explored using them in the future, should it have been more positive.
Hi Henry and Iona, Thank you for your feedback and comments. We are delighted that you completed on the sale and moved into your wonderful new home. Selling and buying a property is a challenge for everyone and managing all parties’ expectations is also very important. I acknowledge your feedback and your 3-star rating however I do genuinely believe Horton and Garton were deserving of ‘a six star rating’ making this sale happen for both yourselves and the client. Other less experienced agents would have found this transaction very challenging and possibly were not competent or experienced to see this transaction through to a positive conclusion. I would ask you kindly to review and reconsider increasing your rating… The estate agent works for the client/the vendor and not the buyer and we are obliged to report all live offers to the client and we were professional and had open discussions with you about the offer and conveyance process with my colleagues and myself included. I agree this was not a straightforward process or transaction however, often is the case there are time pressure demands “in a chain” when buying a property. Your purchase, in my professional opinion, was effectively managed by my colleague George (and myself) and I feel your comments are too harsh. The most important part of the process is that you successfully completed. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
5/5
GooglePhil Coombes has been extremely calm, professional and helpful during the process of selling my house in Brackenbury Village which was not the easiest house to find a buyer for. I would recommend the agency for anyone wanting to market a property in the Hammersmith area. You will get an excellent service.
Hello Hiawyn, thank you for sharing your 5-star review on the recent sale of your Brackenbury Village family house with Horton and Garton and Phil Coombes. Phil is a senior member of a formidable sales team and your appointment of Horton and Garton extends our market leading track record of selling 35% of all properties SOLD in Brackenbury Village. On behalf of Phil and all the team all the very best. Kind regards, John Horton - Director and owner.
5/5
GoogleShiyane has been so lovely and attentive to us. Totally recommend her for your house hunting!
Hi Juan, Thank you for your 5 star review and testimonial working with Shiyane here at the Horton and garton Hammersmith and Shepherd's Bush office. All the very best settling in to your new home. Kind regards, John Horton, Director and owner.
5/5
GoogleHighly recommend Horton & Gorton estate agents - especially Phil as first point of contact and Tadas who has kept me regularly updated throughout, and gone the extra mile in seeing the sale through to completion. Wonderful professionalism. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful 5 star review. Thank you your business. It is always a pleasure working with the very best Hammersmith properties and clients. On behalf of Phil, Tadas and all of the sales team best wishes for 2022. John Horton, Director and owner.
5/5
GoogleThe experience going through the property transaction with Horton and Garton has been amazing. Phil Coombes has been responsive, attentive and catered towards my needs throughout this process. I would definitely recommend and will be using this estate agent again.
Hello Kenneth, thank you for sharing your sharing your 5-Star review and huge congratulations on the pre-Christmas exchange and completion. Delighted with the result and it has been our pleasure working with you and your Hammersmith home. It was a team effort and a special mention to Michelle and Phil closing the sale. On behalf of Phil and all the sales team we wish you all the very best for 2023. Kind regards, John Horton Director, and owner.
5/5
GoogleReally friendly and professional service throughout. George Smith was great to deal with and kept me informed from start to finish. Top marks!
Good morning Paul, Thank you for your 5 star review working with George and the property transaction. We look forward to working with you moving forwards. All the very best for now. Kind regards, John Horton, Director and Owner.
5/5
Google"Selling your house is stressful at the best of times but particularly so during a cost-of-living crisis. It is a credit to John Horton and his dynamic young team that they kept plugging away when all around them chains were collapsing and mortgages were becoming unaffordable - and, having found us that rare beast, a cash buyer, went the extra mile to close the deal. John and his assistant, George Smith, were also instrumental in introducing us to our new home, something for which we will be forever grateful " - Mark & Jeanette, W12, soon-to-be W4
Hi M&J, delighted to have got you moving... Thank you so much for the wonderful review. On behalf of all of the team all the very best settling in to your new home. Kind regards, John Horton, Director and owner.
5/5
GoogleIn terms of sales, Horton & Garton know their patch very well and were able to obtain offers on our house for the asking price within days - twice, in fact, as the first buyer fell through. We also asked them to help us find a smaller house in the area, and they took a lot of time to understand our requirements. Ultimately, we decided not to go ahead but that was more to do with housing stock on the market than Horton & Garton. We were impressed by the personal service this local independent agency offered and the way they were always available for advice generally.
Morning Christina, thank you for posting your 5 Star review with your experience working with Horton and Garton on both the sales side and search for a new home. As it sometimes can happen, we could not secure you a property to buy despite securing you the buyer. I look forward to working with you in the future and I am sure we will be able to introduce you to a suitable home and property in the future. Kind regards, John Horton Director, and owner.
5/5
GoogleGreat experience with Shiyane and the team at Horton and Garton! Easy and painless move - very responsive - over and above service. Thanks again team!
Dear Regan, Thank you for your super review. It is always a please to see and read such wonderful comments. All the very best settling into your new home and on behalf of Shiyane and the rentals team enjoy the festive season. Kind regards, John Horton, Director and Owner.
5/5
GoogleI rented my flat through Horton and Garton for many years before deciding to sell in 2025. They were brilliant, with clear communication, prompt and reliable rent payment, reminded me of GSC dates, good advice, helpful, professional.
Hi Nick, Many thanks for your wonderful 5 Star review working with Horton and Garton both on the lettings and the sale of your property. … More
5/5
GoogleWith some positive experience on the tenancy side of things, I engaged Horton and Garton as agent to let and manage my property. I cannot speak highly enough of their professionalism, responsiveness, courtesy and expertise. They are a pleasure to work with, particularly Ashley Prowse. Ashley you're a star!
Hello Mark, thank you for sharing your 5-Star review and experience, as a new Horton and Garton “let and managed” landlord, on the google review platform. It is always a pleasure working with the very best Shepherd’s Bush and Hammersmith, W6 properties and landlords alike! Thank you for the business and on behalf of the “reliably reliable” Ashley Clements and Ashley Prowse we look forward to working with you as our new “let and managed” landlord. Kind regards, John Horton, Director and owner.
5/5
GoogleMy flat mate and I recently moved into one of the flats they let and have so far had a great experience. Shiyane was extremely kind and reassuring through the process making the stressing of moving to a new place minimal.
Good morning Ella, Thank you for sharing your super 5 Star review with your experience renting your new home and your experience working with Shiyane and the lettings team. Best wishes settling in and we were delighted you moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
1/5
GoogleOn the 21st of June, I received a call from Horton & Garton confirming two viewings ( Alexandra House and Shepherd Bush) scheduled for the upcoming Saturday at 12pm. They assured me that they would send a confirmation email with all the necessary details. Excited about the potential properties, I rearranged my plans and made arrangements to come to Hammersmith. However, on the day of the viewings, I decided to double-check with the agent to confirm the viewing times and addresses. To my dismay, the agent informed me that no one had signed me in yet. I was taken aback by this news, as I had specifically received a call to confirm the appointments and had rearranged my schedule accordingly. What frustrated me the most was the lack of responsibility and accountability from the agent. Not only did they fail to follow through with their promise of sending a confirmation email, but they also showed no remorse for the inconvenience caused. It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled. As a prospective buyer, I expected a higher level of professionalism and organization from the agent. This experience left me feeling disregarded and disrespected. It is essential for agents to understand the impact their actions, or lack thereof, can have on individuals who invest their time and effort in property hunting. In the future, I hope Horton & Garton improves their communication protocols and ensures that all appointments are diligently recorded and confirmed. Professionalism and responsibility should be the cornerstone of any customer-oriented service, and this experience fell short of those expectations.
Hi Janice, Thank you for bringing this to my attention. Please can you email office@hortonandgarton.co.uk and we will follow up with you "off line" and I can look into this matter further. Please mark your email FAO John Horton. Thank you very much. John
5/5
GoogleHorton and Garton did a great job in selling my house. The whole team worked really hard, showing great energy and professionalism. Special thanks to Phil Coombes and Charlie Carroll for their advice, good humour and for achieving such a great result.PositiveProfessionalism
Hi Joanna, Thank you for sharing your super 5 star review with all the google readers on this platform. When you work with the very best houses and clients in Brackenbury Village and Hammersmith, W6 our track record and high level of house sales proves why we are the market leading estate agent. Thank you for your business and it was our pleasure working with you this year. Best wishes with the imminent move date and no doubt we will be seeing you very soon as you are still local. On behalf of Phil, Charlie and all of the sales team best with the imminent move. Kind regards, John Horton - Director and owner
5/5
GoogleGeorge Smith went through the process of selling my apartment which sold in less than a week. Serious and super efficient real estate agency, I recommend it to everyone.
Hi Massimo, It has been my pleasure working with you… again to sell the property this time around and we have closed the circle. Do keep in touch and all I can say is that I wish many more of our buyers and sellers were a wee bit more pragmatic about the buying and selling process and to trust in their estate agent to get on with it. All the very best for the future and see you hopefully for an espresso and catch up in Florence. On behalf of George and myself, Thank you for the business. John Horton MNAEA MARLA Owner and Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum.
