Trusted Agent profile Β· London

Horton and Garton London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

639 reviews across 3 platforms

176 King Street, London, W6 0RA

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 176 King Street, is rated 4.8 out of 5 across 639 reviews on three platforms, including 612 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

612

Reviews on Google

This office

Facebook logo

4.3 / 5

22

Reviews on Facebook

This office

The Trusted Agent logo

4.2 / 5

5

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I just sold through H&G and I couldn't have asked for a better service. From listing to completion in just under 11 weeks no one could improve on that! H&G know their market, they know their vendors and they understand what their purchasers are wanting - great stuff. A special thank you to Phil and Martin.

Sara Β· 1 October 2018

Agent replied

Good morning Sarah, Thank you for your valued business and instructions and sharing your positive experience and review on Google with regards to the high quality of service you received with the sale of your property… I’ve said it before and I will say it again when we have the opportunity of working with very best properties in Brackenbury village and working with very best clients in Hammersmith, the Horton And Garton sales team will deliver a thorough professional service securing a willing and able buyer on best terms for you and the home. On behalf of all the sales team in the office wish you all the very best for Christmas 2017 and a happy and prosperous 2018. Kind regards, John Horton MNAEA MARLA

5/5

Google

We are very satisfied with Horton and Garton. Agents know very well their area in W6 and listen to the customers needs with respect. A good and responsive service from everyone, with prompt and honest advice with enquiries. I highly recommend Charlie and Phil, they are very professional, efficient and friendly.

Butterfly Β· 16 September 2020

Agent replied

Dear Blanca, It is always a genuine pleasure to see and hear positive feedback. Thank you for sharing your 5 star review. The HG sales team - Martin, Phil and Charlie have a very healthy client and customer service approach and with many combined years of seasoned experience our sales team are reliably reliable working with the very best homes in Brackenbury Village, Hammersmith, W6. Thank you. John Horton MNAEA MARLA

5/5

Google

Really happy with H&G. Very professional from beginning to end and helped us achieve a good price in difficult market. We were very impressed how Martin kept the momentum going post-offer keeping everyone in touch to ensure we got to exchange and completion on time. Wouldn't hesitate to recommend John and the team. Becky and John Mackeonis

John Β· 1 October 2016

Agent replied

Dear John and Becky, Thank you for your comments and review. Working with any family house in the St Peter's Conservation Area is, and has always been a genuine pleasure. All the very best for the house improvements in Cornwall and I trust you are seeing more of the summer there than we are here! All the very best. Kind regards, John Horton Horton MNAEA MARLA

5/5

Google

We are very satisfied with Horton and Garton. Agents know very well their area in W6 and listen to the customers needs with respect. A good and responsive service from everyone, with prompt and honest advice with enquiries. I highly recommend Charlie and Phil, they are very professional, efficient and friendly.

Blanca Β· 3 June 2020

Agent replied

Dear Blanca, It is always a genuine pleasure to see and hear positive feedback. Thank you for sharing your 5 star review. The HG sales team - Martin, Phil and Charlie have a very healthy client and customer service approach and with many combined years of seasoned experience our sales team are reliably reliable working with the very best homes in Brackenbury Village, Hammersmith, W6. Thank you. John Horton MNAEA MARLA

5/5

Google

H&G having been managing the property I rent in the area for over three years. In that time the fridge has broken, electrics have needed attention and I found myself tackling a gushing radiator (my fault) while working from home and needing to attend a meeting online. They are prompt with any contract arrangements and are a trustworthy link between myself and the landlord. H&G have responded not only immediately but the whole team are kind, supportive and totally non judgemental. I have rented property and owned property and have never encountered such amazing service and indeed care. They have recovered the concept of trust in the rental market.

KEM Β· 3 April 2023

Agent replied

Good morning K, Thank you for sharing your super 5 Star review with your experience working with our lettings and property management teams. Often it is the unseen and unheard members of the team which do not get the credit for their professional and communication skills managing often β€œdelicate” situations when things do go wrong… e.g. washing machines/fridges dish washers… I know very well how Nachelle, Alanna, Ashley P and Michael M work keeping everyone updated and . We all know how the property management team daily, an go the extra mile, to delivering a level of outstanding service to landlords and tenants alike. As the business owner it is always my pleasure to see and read these wonderful client reviews and we look forward to continuing our long standing working together. Kind regards, John Horton. Director and owner.

5/5

Google

We have just exchanged on our property in Stamford Brook, London W6 through Horton & Garton - Tadas Kaziukonis, in particular, helped us cross the line with this sale, although the Sales Team in general, were amazingly good. They kept us informed of progress along the way, responding to any questions/worries promptly and efficiently. Their professionalism has been exemplary. We have nothing but praise and gratitude to heap on all the heads at Horton & Garton. Thank you all, so, so much.

Avril Β· 3 April 2023

Agent replied

Hi Avi and John, First, I would like to say thank you for your business and for your patience in what was a protracted sale. You/we did it and we successfully closed the deal and got you moving and just to say all the sales team really enjoyed working with you. Secondly, thank you for sharing your review on this platform view with your selling experience working with the Horton and Garton sales team and your comments with how Tadas ensured the smooth process from the negotiations, point of sale to exchange and completion. Congratulations on the sale and on behalf Tadas, myself and the sales team we wish you both all the very best for 2023 and beyond. Keep in touch. Kind regards, John Horton. Director and owner.

5/5

Google

Joel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.

Veronica Β· 25 March 2022

Agent replied Β· 24 March 2024

Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process. On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

4/5

Google

We changed to H & G to sell our flat after a period of things not going anywhere fast. The team were very professional, the advice realistic. A special thank you to Louise for her help and support throughout the process. Jan and Steve

Janice Β· 30 September 2021

Agent replied

Hi Janice, thank you for sharing your super review with your recent experience and success with Horton and Garton selling your Stamford Brook, Hammersmith, W6 mansion block flat. There was a huge amount of time and effort invested by Louise, Martin and all the sales team with 30+ viewings to close the deal. I recognise why we only have achieved 4 stars and not the super 5-star rating and often is the case, being the second agent appointed, some clients are sale fatigued by the nefarious practice of a few estate agents who, could not value a Β£5 or Β£10 note yet alone any Hammersmith home or property. The good news is that you contacted Horton and Garton, we closed the deal and we got you moving. On behalf of Louise and the team we wish you all the very best. Kind regards, John Horton, Director and owner.

5/5

Google

Joel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.

Veronica Β· 15 March 2022

Agent replied

Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process. On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

We bought our flat through Horton and Garton ten years ago and were happy for them to complete the circle and sell it for us, which they did very quickly. Martin, Phil and Charlie were always friendly and professional, and provided very good, and we felt honest, advice.

Tina Β· 22 November 2020

Agent replied

Dear Tina, thank you for sharing your 5 star review with your selling experience this time around and completing the circle with the HG sale of your wonderful Brackenbury Village, Hammersmith, W6 home. 10 years really does flies by quickly! On behalf of all the team best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Shiyane was amazing and did her absolute best to ensure the move went swimmingly. Thank you 🧑 …

Emma Β· 3 March 2024

Agent replied Β· 24 March 2024

Hi Emma, Thank you for shating your 5 Start review working with Horton and garton and Shiyanne with the rental of your home. On behalf of Shiyanne and the rentals team all the very best settling in to Brackenbury Village. Kind regards, John Horton Director and Owner

5/5

Google

If you are a landlord and considering using Horton and Garton to manage your property - do it!! Alanna in the property management team could not be more helpful. She has gone above and beyond on several occasions. She has both the landlord and the tenants best interest at heart and responds to situations accordingly. As a landlord she has taken even the small things off my plate but also has managed a major leak efficiently and professionally! I could not recommend her or the team more highly!

Amelia Β· 4 March 2023

Agent replied

Good morning Amelia, Thank you for your business and for your 5 star review. Alanna and the Property Management consistently take care of the details whilst delivering a first class customer experience. On behalf of Alanna and both the Property Management and Lettings teams we all wish all the very best for 2023. Kind regards, John Horton, Director and Owner.

5/5

Google

β€œJust wanted to say how good Amy Flood has been with the managing of our flats. She has kept us informed giving us all the details with the options available. Her manner is pleasant, efficient yet professional and has been very good to deal with.”PositiveProfessionalism

Steve Β· 22 June 2021

Agent replied Β· 21 June 2024

Hello Steve and Pam, Thank you for your sharing your 5 Star review and giving a special mention to our colleague and Property Manager Amy Flood. It is always a great pleasure to read and hear our landlord client comments and we really appreciate your positive feedback received about Amy's work ethic, communication and responsive manner with you. Best wishes and see you soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

I recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.

Jason Β· 1 October 2018

Agent replied Β· 30 September 2023

Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA

5/5

Google

Such a great team at Horton and Garton, with a special thanks to Martyn. He was extremely helpful, very professional and just made everything go so smoothly for us. A gold star service especially compared to some other local estate agents. We are very happy in our new home thanks to H&G.

Laura Β· 1 October 2018

Agent replied

Hello Laura, Thank you for sharing your super review. Welcome to Hammersmith and best wishes settling in to your new home... The whole team believe in the delivery of excellent customer service to all our customers and clients and your positive acknowledgement of a job well done is most appreciated. Kind rergards, John Horton MNAEA MARLA

5/5

Google

The team at Horton and Garton provided us with their immense support since we’ve given our property in their hands. Throughout the sale process the team managed to stay focused and motivated us to be positive, even after our first sale fell through. I highly recommend the team at Horton and Garton.

Dragan Β· 16 October 2024

Agent replied Β· 23 October 2024

Hi Dragan, Thank you so much for sharing your positive comments and experience with your 5 star review working with Horton and Garton Chiswick on the sale of your property. We can all say it now we have completed this was not the most straight forward transaction and we all shared the frustration and disappointment of the aborted first sale however the icing on the cake was the genuine, willing and able buyer making the second sale a very smooth one. I hope that we get the opportunity goings forwards to work with many other vendor clients "cut from your cloth" Thank you for the opportunity. Thank you for the business and thank you from me and all the Horton and Garton sales team who delivered... and made it all happen. Onwards and upwards... John Horton - Director and Owner.

5/5

Google

Fantastic knowledge of the market and very professional approach to selling. Was able to get my property from listing to exchange in absolute record time at the asking price. Would definitely recommend!. Thank you Julien Vidal!

Jean Β· 17 August 2022

Agent replied

Hello Jean Francois, thank you for sharing your sharing your 5-Star review with everyone. It was our pleasure working with you and the house again. Our purple patch and speciality here at Horton and Garton are the Brackenbury Village, Hammersmith, W6 family properties and we were delighted with the result and the speed of sale/exchange and completion which is a record this year, all within one month…Impressive, very impressive form all parties… buyer/seller, solicitors and of course the estate agent! On behalf of Julien Vidal, Phil Coombes, myself and all of the sales team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.

5/5

Google

Shiyane was very nice and helpful and all the paperwork work was completed in a timely manner, thank you

Lorenzo Β· 25 December 2023

Agent replied Β· 24 March 2024

Hi Lorenzo, thank you for your time sending through your 5-star review. Welcome to W12 and on behalf of Shiyanne and all the rentals team best wishes settling into your new home. Kind regards, John Horton Owner, and Director

5/5

Google

I recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.

A Β· 24 October 2017

Agent replied

Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA

5/5

Google

Shiyane has been very professional and responsive in supporting us throughout the process.

Chiara Β· 22 April 2024

Agent replied Β· 21 June 2024

Hi Chiara, Thank you for your 5 star review. On behalf of Shiyane and the rentals team all the very best settling in to your new home. John Horton Director and Owner.

5/5

Google

Dear John Just to say thanks so much for the generous donation of a dozen bottles of Prosecco, as well as half a dozen Magnums, for our charity Harvest Festival Supper, last week at St Peter's Church. A great time was had by all, and (more importantly) the event raised around Β£1000 for local charities The Upper Room and the Glass Door, to support those who are homeless and in need. The support Horton and Garton give to local causes is always much appreciated! (Revd) Charles Clapham Vicar, St Peter's Church, Hammersmith

Charles Β· 4 November 2022

Agent replied

Hello Charles and all at St Peter's Thank you for your review and well done on raising Β£1000 on the night for the charities Upper Room and The Glass Door. See you soon. John Horton MNAEA MARLA

5/5

Google

We recently bought our family house from Horton & Garton and were very pleased with the service. The process was quite complicated with difficult negotiations, however H&G played a key role to smooth the process, allowing us to close the deal, while keeping both ourselves and the Seller in a happy position. Particular outstanding work was done by Tadas who showed high professionalism and patience throughout the long and stressful process. John Horton, the owner of H&G, knows the area extremely well and was very helpful in advising us. Would strongly recommend the agency for future buyers or sellers.

John Β· 4 November 2022

Agent replied

Morning John, Welcome to Hammersmith and thank you for your time to share the 5- Star review with your buying experience working with Tadas and the team here at Horton and Garton. I would say that this both a challenging and protracted purchase however patience and dogged determination was necessary, and the transaction was expertly managed by Tadas keeping all parties on the same page. Congratulations seeing the purchase through, and we were delighted with the result. On behalf of Tadas and all the sales team best wishes settling in to your new family home. Kind regards, John Horton, Director and owner.

5/5

Google

Horton and Garton made renting my first ever flat a really easy and quick process. I had no issues along the way. A special thanks to Dominika who was very informative and made the process even quicker. Thanks for the help!

Kamran Β· 31 July 2021

Agent replied

Hi Kamran, Congratulations on your recent move to Ravenscourt Park, Hammersmith, W6. A big thank you for posting your 5-Star review with your experience securing your rental home with my colleague Dominika. Horton and Garton are the market leading estate agents across W6 and W12 and W4 with the best properties to rent and our job is made straight forward when we are working with the very best, genuine, willing, and able tenants. All the very best settling in. Kind regards, John Horton Director, and owner.

5/5

Google

Found a 1-bed flat through Horton and Garton. Our lettings agent Shiyane Carpenter was very helpful, forwarding the property on to us directly. She also responded to queries and chased things up in a timely manner! Thanks!

Daniel Β· 15 March 2022

Agent replied

Hello Daniel, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Chiswick home. Shiyane is a highly valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

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Questions about Horton and Garton London

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum.

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