Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.
Bonnie · 15 March 2022
Agent replied
Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleAbove and beyond! Phil Coombes worked tirelessly to sell my property in a difficult market. From arranging viewings, to keeping me updated , to advising on market conditions Phil was professional throughout! Highly recommend Horton and Garton Hammersmith.
Andrea · 10 February 2021
Agent replied
Dear Andrea, thank you for sharing your 5 Star review on the recent selling experience of your Hammersmith riverside home with Horton and Garton. We achieved a superb result for you! Phil really had to demonstrate all his estate agency textbook skills in closing the deal through to completion. On behalf of Phil, Martin, Charlie, Louise, and all of the sales team we wish you all the very best. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleBy far the best experience I have had with an estate agent in London, Louise was well-informed, very communicative, extremely helpful and managed the transaction from start to finish; I was very impressed.PositiveResponsiveness, Quality, Professionalism, Value
Luke · 22 June 2021
Agent replied · 21 June 2024
Hello Luke, thank you for sharing your 5-star review with your experience working with Louise who is a valuable key member of a superb sales team, very much on top of profession and market leaders within the Hammersmith, W6 0 area by almost a country mile! On behalf of Louise and all the team we wish all the best settling into your wonderful new Stamford Brook home. Kind regards, John Horton Director and Owner
★★★★★ 5/5
GoogleRented a flat with Horton & Garton, with no unexpected delays. Our estate agent, Joel, was very re-assuring in terms of timeframes and process given it was our first rental so we were not as familiar with things as other tenants may have been. Since we’ve have moved in our property manager, Amy, has been amazing, organising the switch of utilities, and any maintenance queries, responding on the same day and always answering the phone.
Mathew · 30 September 2022
Agent replied
Hi Mathew, Thank you for sharing your wonderful 5-Star review on this platform. Joel and Amy work within a formidable lettings and management team who are market leading lettings agents across Chiswick, W4 Hammersmith, W6 and Shepherd's Bush, W12. Best wishes settling in to your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleThank you to Ashley and his team for the work in letting our flat. In terms of customer service you win hands down. The communication was beyond reproach and I would recommend your firm to anyone needing your services in the area.
Andrew · 29 July 2019
Agent replied
Thank you Andrew, Communication is key to success. Ashley Clements and the whole rental team always excel in great customer focus, care and service with all our clients. We look forward to working with you again I the future. All the very best John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHighly recommend!
Great service from Martin Clements and the team. Martin kept us in the loop at every step of the way with our sale. His diligence, advice and friendly manner made it a pleasure to do business with Horton and Garton.
Nicola · 29 July 2019
Agent replied
Thank you Nicola for your super review. Martin is one of West London's favourite and best Estate Agents working in the local area. A professional service is what it's all about and of course securing best buyer and price! Martin's local knowledge and experience is 'First Class' and on behalf of everyone in the office and especially Martin and his sales team we wish you all the very best moving forward. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil at Horton and Garton has been unbelievably dedicated in helping us to find the perfect family home. Always professional, responsive and patient - I would highly recommend Phil and the team at H&G.
Nina · 30 September 2021
Agent replied
Hi Nina, thank you very much for sharing your super 5-star review with your buying experience working with Phil and the Horton and Garton team. Phil is part of a quite formidable team of sales agents who are experts of their local area, dedicated, professional and always working in the best interests of our vendors and buyers. On behalf of Phil and all the sales team here at Horton and Garton all the very best settling in to your new Brackenbury Village house. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleIt was a great choice! Phil helped us to find our new house and guided us through the entire buying process. It was a pleasure dealing with him. Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics. He was always accessible and responsive to all our questions even during busy periods. I would not hesitate to recommend him to friends. Great service!PositiveResponsiveness, Quality, Professionalism
Béchir · 22 June 2022
Agent replied · 21 June 2024
Hello Bechir, thank you for sharing your super 5 Star review on this platform on your recent house purchase. Phil Coombes, Sales Manager, at the Horton and Garton office is a highly respected estate agent by clients, buyers, and colleagues alike. His work ethic and communication skills are an example to others of what to do and how to do it! Best wishes settling into your new Wendell Park house and home. You are also now a neighbour to my three favourite shops on the Askew Road... On behalf of Phil and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe appreciate Shiyane and H&G team for helping us find a flat. Shiyane’s energy, passion, and her communication skills relieved our stress of house finding amid the competitive renting market. My leasing process was further supported by an awesome team that responded to each of my questions with an amazing speed and explained all the detail to us with lots of patience. Great service! Highly recommend!
Huang · 2 July 2023
Agent replied · 30 September 2023
Good morning, Huang, thank you for your time to share the 5-star review with your experience working with Shiyanne and the rental team with rental of your West London house and home. It is such a pleasure to read and see such wonderful comments with regards to the whole team, securing the property and managing the set-up of the tenancy agreement smoothly and effectively.
On behalf of Shiyanne, Michael, and Aggie and the and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe bought a property with them. The process was flawless and Phil was very responsive and professional. Half of the process happened during Covid lockdown and the handling has been very flexible. Overall we can strongly recommend them.PositiveResponsiveness, Professionalism
Andreas · 22 June 2020
Agent replied · 21 June 2024
Hi Andreas,
Thank you for sharing your 5 Star review! Congratulations on your new move and welcome to Hammersmith and I trust you are now settling in well to your new home and enjoying your garden lifestyle and Thames Path river running! Well done making the move during this challenging period for us all and on behalf of Phil we wish you all the very best. Kind regards, John Horton. MNAEA MARLA
★★★★★ 5/5
GoogleA great sales result. Thank you to Tadas, Phil and the entire team at Horton & Garton for providing an excellent service from start to finish.
Jules · 30 September 2022
Agent replied
Hi Jules, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best clients and properties. Congratulations on the recent W14 completion and on behalf of Tadas, Phil and all the sales team we shall see you soon on King St soon, (probably in Patisserie St Anne at the weekend!) wish you the very best .Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleHaving had a number of agents round with regard to selling my late Aunt's property, chose to use Horton & Garton, and was very impressed with the service they provided.
John & Martin were a pleasure to deal with and i can highly recommend them.
Richard · 2 October 2013
Agent replied
Dear Richard,
If all our vendor clients were as enjoyable to work with as yourself our job would be that more enjoyable. Best Wishes from all the Horton and Garton team. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThe team at Horton and Garton were very helpful throughout the entire process of renting my flat. Each member of the team was incredibly kind and responsive to my inquiries. Notably Alliyah, one of the Senior Lettings Negotiators, went the extra mile to make sure that not only did the process go smoothly but that I was also happy with my new flat.
Alicia · 31 August 2023
Agent replied · 24 March 2024
Hi Alicia, Thank you for your time to share the 5-Star review with your experience working with Alliyah and the lettings teams here at Horton and Garton. The entire lettings and property management team are effective, have a great work ethic and deliver a level of customer service Best wishes settling in to your new home. W12 Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleGeorge and the rest of the team at Horton and Garton were great throughout the whole process of selling the flat and I would be more than happy to use them again; efficient, good comms and professional - thoroughly recommended.
Richard · 19 November 2024
Agent replied · 10 December 2024
Hello Richard, I would first like to thank you for your business and your instructions to market and sell your Shepherd’s Bush W12 home with Horton And Garton Estate Agents. Secondly, for your wonderful 5 Star review. The sale of the property was expertly handled by my colleague George and despite the challenges of every transaction from point of sale through to the exchange/completion we closed on best terms for you and the property. On behalf of George and all the sales team we wish you all the very best for 2025.kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleVery professional and helpful. The experience of renting a flat in London from another country was really easy through Horton and Garton. Professional and helpful staff. I have to thank Dominika for all her support and follow-ups.
Reza · 15 September 2020
Agent replied
Hello Reza, Thank you for sharing your 5 Star review and experience with Horton and Garton. Dominika consistently delivers a professional level of customer service and is a valuable member of a formidable lettings team. Best wishes settling in to your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton, Director - MNAEA MARLA
★★★★★ 5/5
GoogleI let my flat out through Horton & Garton for nearly 20 years and finally sold through them in the Spring (2022). They sold it for me before ad.s had gone up for an excellent result.
They are a good team with slow staff turnover-(always a good sign), and exemplify what a local agency should be: know their area and their clients. Its always been a pleasure to deal with them.
Dale · 4 December 2022
Agent replied
Morning Dale, thank you for your 5 star testimonial and thank you for your business and loyalty over the many years working with you and your properties. You are on page 1 of my favourite clients!
It is very much a team effort delivering on the best result and that's a BIG thank you to the hardworking, professional, and effective group of estate agents here at HG. On behalf of all the team we wish you the very best and when you are next in W6 pop in and see us. John Horton, Owner and Director.
★★★★★ 5/5
GoogleI could not recommend H&G more highly. I had been told about them by two friends who'd had good experiences with them and I can now see why for myself! They are extremely professional, know their area and their business and I felt in safe hands all the way. I was most impressed by Martin's knowledge of the property in which I lived and liked his approach to valuation. He knows the business so well that he makes sure he values to SELL! As a result I had an enormous number of viewings during the cold winter of a pandemic lockdown. Charlie worked tirelessly to secure a deal, as did Phil and then finally Louise who got the deal over the line for which many congratulations Louise! All this done with consummate professionalism and great good humour. Goodness knows I needed the latter at times. As did they! They all made what was quite a gruelling process (none of their doing) so much easier. So many thanks team! Anyone looking to buy or sell in West London need look no further!
Hilary · 30 September 2021
Agent replied
Dear Hilary, thank you for sharing your super 5-star review which is a reflection on a team effort in making the move happen. Definitely the estate agents textbook sale with the sale of your Ravenscourt Park home. On behalf of all of the sales team we wish you the best for settling in to your new home. John Horton - Director.
★★★★★ 5/5
GoogleGreat service. Dominika was super quick and helped me get into my new flat in under a week. Took most of the stress away from the experience and couldn’t be happier for it :)
Andreea · 1 May 2021
Agent replied
Hello Andreea, thank you for sharing your 5-star review with your recent experience working with Dominika on the rental of your new West Kensington, W14 home. You moved fast to get in within a week! It just shows what is possible when you are working with the right agents. It is a team effort here (including you) so well done everyone Dom, Nachelle and Michael in making it happen! Best wishes settling in...and unpacking… Now you can enjoy the BH weekend. Kind regards, John Horton Director and Owner.
★★★★★ 1/5
GoogleUNPROFESSIONAL! wouldn’t never dream to recommend such establishment!
Lollypop · 13 November 2025
Agent replied · 13 April 2026
Dear Spammer aka DOLLIPOP,
In our experience the google review site is often trolled by spammers, negativity, AI bots or competitors who really should be able to focus business interests on the positive. If this review is genuine then I kindly request you do reach out directly to me here at the office however seeing the other ten 1 star reviews and not seeing one positive comment I believe this review is SPAM and should be ignored and will be reported to google.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI had the privilege to be assisted by Shiyane from Horton and Garton in finding a flat and I really appreciated her quick responses and support from start to finish! She’s a great team player and very kind hearted.
Winsauce · 10 November 2024
Agent replied · 10 December 2024
Thank you for sharing your 5-Star review working with Horton and Garton. On behalf of Shiyanne and all the lettings team in making your move happen we wish you all the very best settling in to your new home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleHi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.
Bonnie · 7 August 2021
Agent replied
Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleAlliyah from Horton and Garton was of great help from the beginning. She provided a professional service, listening to our needs and scheduling viewings around times that worked for us. She provided invaluable advice and a great service from the start of the lettings process to its finish.
Marina · 14 June 2024
Agent replied · 21 June 2024
Hi Marina, Thank you for your testimonial and 5 star review working with Alliyah here in the Hammersmith office. On behalf of all of the team we wish you all the very best settling into your new Ravenscourt Park home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI had a friendly, remarkably painless experience buying a property through Horton and Garton. Martin Clements was particularly helpful and knowledgable about the areas the agency represents. If you're considering a purchase in or around Hammersmith, definitely consider H&G.
Bronwyn · 29 July 2019
Agent replied
Hello Bronwyn, Thank you for your kind review and on behalf of Martin and all of the team here our very best wishes settling in to west London lifestyle! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleJoel made sure the process of renting my flat was smooth from start to finish. I would definitely speak to Joel if I ever needed to move again.
Matt · 15 March 2022
Agent replied
Good morning Matt, Thank you for sharing your 5 Star review with your experience renting a flat with my colleague Joel here at Horton and Garton.
Joel is a valued member of our market leading lettings and rental office and is supported by an excellent admin support team ensuring both tenant and landlord receive a professional service.
On behalf of Joel and all the lettings team best wishes settling in to you your new Ravenscourt Park, W6 home. Kind regards, John Horton, Director and owner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.