Trusted Agent profile

Horton and Garton reviews in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,280 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,242

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.2 / 5

5

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It was a pleasure working with Horton and Garton. Both Shiyane Carpenter and the Lettings Team were incredibly kind and helpful throughout the process. Couldn't be happier with the service. I highly recommend them!

Mehreen Β· 10 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Mehreen, What a lovely review to receive following your move to Wendell Park in Shepherd’s Bush. Welcome to W12! I am delighted that Shiyane Carpenter and our Lettings team made finding and securing your new home such a positive experience. Shiyane’s friendly, professional and helpful approach is exactly what we pride ourselves on at Horton and Garton. Our experienced local Lettings team works hard to provide a first-class service to both tenants and landlords across Shepherd’s Bush, Hammersmith and Chiswick, making the rental process as straightforward and stress-free as possible. Thank you for your wonderful recommendation, Mehreen. We wish you every happiness in your new home! Kind regards, John Horton Director and Owner

5/5

Google

Rating only, no written review.

ARMA Β· 9 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Arma, Thank you for your review however I believe you have posted to the wrong business... Just thought to let you know as someone -somewhere is missing their 5 star review :-) All the best, John Horton Director and Owner

5/5

Google

I recently purchased a property for which Horton and Garton were acting for the vendor. Anne Marie was my contact throughout and was extremely helpful at times, liaising between me, my conveyancer, the vendor, the vendor's conveyancer and the management company. Nothing was too much trouble and her help was invaluable reaching completion.

Annameka Β· 9 October 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Annameka, What a lovely review to receive following your recent property purchase through our Chiswick office. Congratulations on your new home! Anne-Marie’s experience, patience and determination really come into their own when coordinating buyers, sellers, solicitors and management companies. Agreeing a sale is only half the job, keeping everyone communicating and progressing the transaction successfully through to completion is where an experienced estate agent makes all the difference. Although we act for the seller, we firmly believe that looking after the buyer and ensuring everyone works together is essential to a successful sale. Thank you for recognising Anne-Marie’s hard work and for recommending Horton and Garton. We wish you every happiness in your new Chiswick home! Kind regards, John Horton Director and Owner

5/5

Google

Very easy to communicate with and found a rental quickly and efficiently! Shiyane Carpenter, Melissa Ndikumana and the Lettings team were particularly helpful.

Oliver Β· 9 October 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Oliver, It is always rewarding to hear the positive experiences when letting through our Chiswick office. Thank you for your lovely review! Shiyane Carpenter and Melissa Ndikumana in our Lettings and Property Management teams will be delighted with your comments. Securing any rental and maintaining excellent communication are at the heart of what we do. We pride ourselves on building long-term relationships, honest guidance and advice, local market knowledge and a thorough professional, personal service. Thank you for review. Kind regards, John Horton Director and Owner

5/5

Google

Shiyane Carpenter was wonderful to work with. Clear and timely communication and smooth process for us to rent a property through the company! Generally a lovely friendly face and very happy with all interaction with the company as a tenant.

Natasha Β· 8 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Natasha, Congratulations on your move to Brackenbury Village, one of our favourite neighbourhoods in Hammersmith! I am delighted that Shiyane Carpenter was able to help you find your new home. Her friendly, professional approach and excellent local knowledge are a great reflection of the first-class service we aim to provide across our experienced Lettings team. Thank you for choosing Horton and Garton and always a pleasure to see and hear such positive comments and your experience as we all know moving home and the process has its moments and can be a challenge. We hope you settle in quickly and enjoy everything Brackenbury Village has to offer. Kind regards, John Horton Director and Owner

5/5

Google

Shiyane was really nice, supportive and proactive in the process of getting my new home! I am really happy 🀩

Sofia Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Sofia, Congrats on your recent move to W12 and best wishes settling into your new home. Always a pleasure to see and hear such positive comments about Shiyane and the lettings team whose work often goes unseen. Proactive, Effective and Professional - you have summed up our three key words for doing business and doing it well ;-) Best wishes, John Horton Director and Owner

5/5

Google

Horton and Garton have been a wonderful estate agent to deal with for our house purchase. Emma in particular went above and beyond to get our sale across the line and made the whole experience much less stressful than it could have been. She’s a real credit to the team. Highly recommend and would use them again!

Meena Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

5/5

Google

Shiyane and the Lettings team have been extremely helpful in the process of finding a flat to rent. All emails and calls were dealt with straight away and their communication throughout was excellent. Would not hesitate to use them again, thanks very much!

Jayani Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Jayani, What a lovely 5-star review to receive following your move to Ravenscourt Park, thank you! I am delighted that Shiyane and our Lettings team provided such a first-class service. Promptly answering calls and emails, keeping everyone informed and making the process of finding and securing a new home as straightforward as possible are all fundamental to good estate agency. Shiyane’s experience, professionalism and personal approach are a great reflection of the standards we expect across our Hammersmith Lettings team. For landlords in Ravenscourt Park and the surrounding area, having an experienced local agent who can find the right tenant, communicate effectively and look after both the property and tenancy properly makes a real difference. It is why so many local landlords continue to trust Horton and Garton with their properties year after year. Thank you again, Jayani, for your recommendation. We hope you are very happy in your new home and "Welcome to Glamour-smith W6", John Horton Director and Owner

5/5

Google

Shiyane Carpenter and the Lettings Team were amazing with helping us find a flat to rent in West London. She was incredibly friendly, professional and efficient with the entire renting process from start to finish. We would definitely recommend using Horton and Garton if looking to rent in the West London area.

Anyesha Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Anyesha, Thank you for your fantastic review and recommendation! Shiyane and our experienced Lettings team will be delighted with your comments. We pride ourselves on providing a friendly, professional and efficient service from start to finish. Wishing you every happiness in your new West London home. Kind regards, John Horton, Director and Owner.

5/5

Google

My husband and I recently contacted Shiyane regarding our search for a rental property and she was a pleasure to deal with, remembering details from our past interactions and winning us over with her friendly manner. She immediately grasped what we were looking for in our current search and was one of the very few agents we contacted who actually followed up to provide a range of options. Whilst we ended up finding a property through another agent, I will certainly contact Shiyane again for any future property searches.

Bijay Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Bijay, Thank you for sharing your positive experience with your super 5-star review working with Shiyane here at the Horton and Garton Lettings. Congrats on securing your next home and we wish you all the best settling into you new home. Best wishes, John Horton Director and Owner

5/5

Google

I was supported by Mohammad and it was very helpful to get my new flat i really appreciate

Darly Β· 4 October 2026 Β· Horton and Garton London (172 King Street)

Agent replied Β· 11 October 2026

Hi Darly, Just a quick note to say that your 5-star review should be posted to another firm as we do not have any record of your name on our database - CRM and Mohammad the estate agent somewhere else is missing your 5 Star review. Kind regards, John Horton Director and Owner

5/5

Google

The team in the Chiswick office at Horton and Garton who helped me with my property sale conducted themselves in a professional and courteous way throughout the process. They are extremely knowledgable about the local market, have a wide network of clients and offer great value for money. I knew from the moment I met them that they would deliver a timely sale at a good/fair price and that is exactly what they did. A special mention to Anne Marie who found our buyer and expertly navigated the transaction. But others were involved and all were exceptional. I have no hesitation in recommending Horton & Garton.

Martin Β· 4 October 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Martin, It was a pleasure meeting you in our Chiswick office at the outset, and we really appreciate the confidence you subsequently placed in Horton and Garton to handle your sale while you were based outside London. This really was a textbook sale, finding the right buyer, achieving a great result and progressing from an agreed sale through to completion within just 10 weeks. Your comments about our local market knowledge, extensive buyer network and value for money are particularly appreciated. We firmly believe that successful estate agency is about much more than putting a property online. **For every seller who instructs us, our objective is clear: find the best buyer, achieve the best realistic price, minimise unnecessary disruption and get the transaction successfully over the line.** Anne-Marie deserves a special mention for finding your buyer and expertly navigating the sale, but as you kindly recognised, this was also a real team effort from everyone in our Chiswick office. For any Chiswick homeowner considering a move, Martin’s experience is exactly what we aim to deliver: **honest advice, seasoned local knowledge, excellent communication, access to serious buyers and experienced sales progression from valuation through to completion.** Thank you for your business, Martin, and for recommending Horton and Garton so highly. It was a pleasure acting for you and achieving such a successful result. Kind regards, John Horton Director and Owner

5/5

Google

Supportive, patient estate agents who made the process a lot less overwhelming for a first-time buyer

Ginny Β· 20 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Ginny, Thank you for your time to share your experience working with Anne-Marie here at the Horton and Garton W4 sales team. We were so pleased the solicitor's managed to "iron out" those last minute creases so that we could close the deal. Best wishes settling into your wonderful new home. Kind regards, John Horton Director and Owner

5/5

Google

We bought our first flat with Ellie from Horton and Garton Chiswick. Ellie spent a lot of viewings with me and listened to our must haves and picked up the apsects of homes we liked and didn't like which lead her to finding us the place that ticked all the boxes. It was a flat that I previously dismissed on Rightmove - which proves having the right agent and seeing the property makes a world of difference. As new buyers, and for me being from NZ too - this process is so different but Ellie was patient with us and supported us throughout. A nice personal touch was checking in on us and seeing how our move is going.

Rebekah Β· 13 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Rebekah, What a lovely review to receive, and congratulations on buying your first home and property! Welcome to Chiswick. Your experience with Ellie really demonstrates the value of a knowledgeable and attentive estate agent. Property portals can only tell you so much, understanding what a buyer genuinely wants, listening to what they like and dislike during viewings, and then matching them with the right property is where an experienced and great agent can make all the difference. The fact that Ellie found you a home that ticked all the boxes, despite it being one you had previously dismissed on Rightmove, makes this an especially rewarding result. Buying for the first time can be daunting, particularly when you are also navigating a property-buying process that's very different from New Zealand. I'm delighted Ellie provided the patience, communication and personal support you needed throughout, and even checked in after the move. Congratulations again, welcome to Chiswick, and we wish you many happy years in your new home. Kind regards, John Horton Director and Owner

5/5

Google

Fahim Abdul and the lettings team were incredibly helpful in finding me the right property and answering any questions I had about the property and area. Fahim was always very responsive and provided great advice throughout the whole process.

William Β· 13 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi William, it was a pleasure helping you find the right property and welcoming you to Chiswick. Fahim is an incredibly knowledgeable and responsive member of our lettings team, and I’m delighted his advice and local expertise made your move and the process so straightforward. We hope you’ll be very happy in your new home and enjoy everything Chiswick has to offer. Kind regards, John Horton, Director and Owner.

5/5

Google

I had a great experience with H&G in Chiswick when viewing and purchasing a property. Everything was handled quickly and professionally by Stuart, I would absolutely work with them again & recommend!

Lemoy Β· 11 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Lemoy, A BIG thank you for your fantastic 5-star review sharing your experience working with Stuart here in the Horton and Garton Chiswick office. Five weeks from agreeing the sale to exchange of contracts is a brilliant result and shows exactly what can be achieved when you have a great buyer, a proactive estate agent and two brilliant solicitors all communicating and working together towards the same goal. A special thank you for recognising Stuart, who will be delighted with your comments. A textbook Chiswick purchase and a fantastic team effort all round! We wish you every happiness in your new garden flat and hope you enjoy many happy years there. See you on the High Road at 161 shortly. Kind regards, John Horton Director and Owner

5/5

Google

Stuart was fantastic throughout the whole process of buying our house. He was incredibly responsive, supportive and always went the extra mile to do whatever he could to help move things along. Nothing was ever too much trouble, and his communication made the whole experience so much easier. I’d highly recommend Stuart to anyone looking to buy or sell a property.

Elisabeth Β· 11 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Elisabeth, A BIG thank you for this fantastic 5-star review and congratulations on the purchase of your new home in Chiswick and trust you are settling into your new house and home and enjoying the garden! Stuart is one of the most experienced members of our Chiswick sales team and, as your review highlights, his work certainly doesn’t finish once the offer has been agreed. I have always said the hard work starts from point of sale/offer agreed all the way through to the exchange/completion. Communication, persistence and careful sales progression are absolutely vital during the conveyancing process, particularly when there are solicitors, buyers, sellers and chains all needing to work together. Stuart, being "a local W4 Chiswickian" himself ) his knowledge, experience and determination to get things done make him a huge asset to Horton and Garton team. Going the extra mile and keeping everyone informed is exactly the level of service we expect to provide, whether you are buying or selling a property in Chiswick. Thank you also for recommending Stuart to future buyers and sellers. Recommendations like yours are incredibly important to our independent business and our local reputation. Congratulations again on your new Chiswick home, and well done, Stuart. Another great result! Kind regards, John Horton Director and Owner

5/5

Google

We had a wonderful experience with Horton and Garton Chiswick throughout the purchase of our property. Stuart and Louise were incredibly helpful, professional and supportive from start to finish. They helped us navigate not only the Level 3 survey but also a specialist bamboo survey, making sure the vendors understood why the additional checks were important and giving us the time and support we needed to complete each review properly. Communication was excellent throughout, and they did a fantastic job of keeping everything moving while never making us feel pressured. Their calm, helpful and proactive approach made what could have been a stressful process feel remarkably straightforward. A huge thank you to Stuart and Louise for all their help in getting our purchase completed. We wouldn't hesitate to recommend Horton and Garton.

Sean Β· 11 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Sean, Welcome to W4. What a fantastic review to receive following your recent house purchase in Strand on the Green, Chiswick. Stuart and Louise will be delighted with your comments. Property transactions are rarely a completely straight line, and the Level 3 survey and additional specialist bamboo survey are good examples of where experienced agents, clear communication and a calm approach can and do make a real difference. Our job is not simply to agree a sale, but to look after both parties, communicate clearly, resolve issues as they arise and keep the transaction moving forward without applying unnecessary pressure. It is great to hear that Stuart and Louise delivered exactly that level of client care and made the process feel straightforward. Congratulations on your purchase, Sean, and welcome to a wonderful part of Chiswick. We wish you many happy years in your new home. Kind regards, John Horton Director and Owner

5/5

Google

Anne-Marie from Horton and Garton has been instrumental in helping me and my partner to buy a property in Chiswick. She is responsive, helpful and reliable. We could not recommend Anne-Marie highly enough.

Bernard Β· 11 September 2026 Β· Horton and Garton London (161)

Agent replied Β· 11 October 2026

Hi Bernard, Many thanks for your 5-Star review working with Anne Marie here in the W4 Chiswick Horton and Garton sales team. The hard and often unseen work in evert transaction is the conveyance process and it is a skilled and seasoned professional who oversees matters and updates all parties during the conveyance making the process smoother than the nightmare stories heard within the industry... Onwards and upwards... John Horton, Director and Owner.

5/5

Google

Horton & Garton were recommended to me by another seller and I was not disappointed. They were realistic in their advice about price, produced excellent sales literature and kept us fully advised throughout. Georgina in the Hammersmith office worked hard to bring the transaction to completion, which was achieved in 3 months from the sale start date. Would highly recommend.

Andrew Β· 20 August 2026 Β· Horton and Garton London (176 King Street)

5/5

Google

Great estate agents, helped us find a flat really quickly and made sure everything went smoothly! Shiyane was amazing and would definitely recommend to anyone!

Max Β· 20 August 2026 Β· Horton and Garton London (176 King Street)

5/5

Google

I had a very positive experience with Georgina throughout the purchase of my flat. She was professional, responsive and helpful from start to finish, keeping communication clear and making herself available whenever questions or issues came up. There was a particularly stressful moment during the process involving the buyer, which could easily have put the whole transaction at risk. Georgina handled the situation professionally, managing the communication between the parties very well and helping to keep things moving towards completion. Buying a property can be stressful, particularly when unexpected issues arise, so having someone who is responsive and good at managing difficult situations makes a real difference. I really appreciated Georgina’s support throughout the process and would happily recommend her to anyone buying or selling a property.

Marta Β· 19 August 2026 Β· Horton and Garton London (176 King Street)

Agent replied Β· 22 August 2026

Hi Marta, A BIG thank you for your wonderful 5-star review and, in particular, for recognising Georgina and the role she played throughout your purchase. Communication is absolutely critical during the conveyancing process. A great estate agent’s job does not stop when a sale is agreed, in many ways, that is when the hard work really begins. Experience, regular communication and the ability to manage buyers, sellers, solicitors expectation's and unexpected problems can make the difference between a sale falling through or a successful completion. Georgina is an experienced and highly valued member of our Hammersmith sales team, and this sounds like a great example of her professionalism and expertise when things became challenging. Keeping everyone informed, managing expectations and finding a way forward is exactly the service we aim to provide. Congratulations on your new flat and we wish you many happy years there. Pop in and see us when you are walking past the office. Kind regards, John Horton Director and Owner

5/5

Google

Georgina Magnani (Hammersmith branch) found some great buyers for my house sale, and made sure the transaction went as smoothly as possible. More generally, Horton and Garton offer an excellent service, the team as a whole found many strong potential buyers and were very supportive and helpful throughout the entire process. Highly recommended!

David Β· 18 August 2026 Β· Horton and Garton London (176 King Street)

Agent replied Β· 22 August 2026

Hello David, a BIG thank you for your fantastic 5-star review and for entrusting Horton and Garton with the sale of your family home in Chiswick. Selling a family home is an important decision, and finding the right buyer is about much more than simply putting a property on the market. It takes strong local knowledge, an established database of serious buyers, effective marketing and, importantly, experienced people who know how to negotiate and manage the sale all the way through to completion. Although Georgina is based in our Hammersmith office, we work very much as one team across West London. It was great to see Georgina introduce such strong buyers and then use her experience, communication and determination to help keep the transaction moving as smoothly as possible. Your comments about the wider Horton and Garton team are equally appreciated. Generating competition and having multiple strong potential buyers is exactly what we aim to achieve for our all W4 - W6 and W12 vendors, ultimately giving our clients the best opportunity to secure the right buyer and the best possible result. Thank you again, David, for your recommendation and for choosing Horton and Garton and best wishes settling into your new home. Kind regards, John Horton Director and Owner

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.

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