Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought a property in Wendell Park and can't rate Tadas from Horton & Garton highly enough. He went above and beyond from the start and managed the process exceptionally with the other estate agent and solictors in the chain. It was a stressful time as we were trying to move before our baby arrived and I don't think we would have made it without Tadas' efforts! His communication was excellent and he was a pleasure to deal with. Hopefully we won't be moving for a while but wouldn't hesitate to use Horton & Garton.
Sarah · 30 September 2022
Agent replied
Hello Sarah, Congratulations… You did it and you’re now in your new home and hopefully out of the boxes and settling in. Thank you for sharing your glowing review and 5-Star experience working with Tadas here at Horton and Garton on your recent purchase. It’s always a pleasure to read such comments how communications throughout your purchase were first class and Tadas ensured you also received the HG 5-star service too. On behalf of Tadas and all the team we wish you the very best settling into your new Wendell Park, W12 West London home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleGreat experience buying a house with H&G! We were looking for a new home for about a year and we had a deal (with a different agent) fall through already.
Through all this time Louise Jones relentlessly showed us around different on- and off-market properties, she took the time to understand our requirement completely and was generally very nice, easy and responsive to deal with. Her absolute strength is how prompt she is and jumps on things to get them through bottlenecks when the deal is in the making. The previous owner can rest assured she has certainly deserved her commission!
Also had some experience with Phil Coombes while negotiating the price and honestly, it's been one of the most intelligent, respectful negotiations I've had in in my life. These people know what they're doing, and they're doing it well!
Zornitsa · 30 September 2022
Agent replied
Hello Marinova, thank you for sharing your experience with your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. On behalf of Louise, Phil and the team all the very best settling into your new Hammersmith, w6 home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleWe recently appointed Horton & Garton on the sale of our property and were very pleased with the service. We had used other estate agents previously, and I feel that Horton & Garton really went above and beyond - especially in terms of communication. We received regular feedback on viewings and a weekly update, and were always able to reach someone as and when needed. Julien in particular worked hard to sell our property and we are very grateful. Phil guided us through the process with practical and reasonable advice, and we appreciated his even-keeled manner throughout. Many thanks to H&G. We would certainly appoint H&G again in the future.
Neelum · 30 September 2022
Agent replied
Hello Neelum, thank you for your business working with you and your Wendell, W6 home and thank you time to share the 5-Star review with your selling experience working with the Horton and Garton sales team. We were delighted with the result, and we have now got you moving in the right direction and congratulations on seeing the sale through!
On behalf of Julien and Tadas and the sales team all the very best settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI would just like to thank everyone at Horton & Garton and in particular Martin Clements for all their superb work on getting my house sale pushed through. It was a very difficult sale because of a lot of unforeseen circumstances...but the H&G team stuck in there and made it happen!
Richard · 2 October 2015
Agent replied
Good evening Richard, Thank you for your review/testimonial and all of your business over the years... especially with your rental and our management and then the rather protracted sale of your West Kensington, W14 property. Professional persistence, skill and application from Martin Clements, supported by the entire sales team ensured we crossed the line and business was completed - Yes later than we all would have hoped for but we got there. You were a very patient and understanding client. On behalf of every 11 members of the Horton and Garton team we all wish you the very best for the future on the work and home front and please do pop in and see us when you are next in West London. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI was impressed with John Horton, and his team lived up to my high expectations!
There was lots of great communication on sales activity and they got me an excellent result selling my flat. Meet them and they might be able to do the same for you!
James · 29 July 2019
Agent replied
Many thanks James, glad we could get you such a good result. John Horton
★★★★★ 5/5
GoogleI can't recommend Horton and Garton highly enough, their service is very professional and efficient! As a couple who just moved to London, we were lucky to meet Shiyane who was very professional and helped us rent our desired accommodation quickly. We were new in town and had a lot of paperwork to do, Shiyane patiently helped us complete the required materials and answered many of our questions in detail. The other staffs I've come in contact with are very friendly and professional as well. They definitely will be my first choice in the future for any property-related trading!
Liang · 16 September 2022
Agent replied
Hello Liang, Thank you for your super 5 Star review. Best wishes settling in to you your new home. Shiyane is part of a market leading team and lead by example and is supported by a formidable admin team who make the difference “behind the scenes” in making it all happen. All the very best settling in to your new home. Best wishes, John Horton, Owner and Director.
★★★★★ 5/5
GoogleHaving just sold our house through Horton & Garton I would highly recommend them to anyone looking to do so. Tadas and the rest of the team were always available on the phone and kept us updated throughout the whole process. With the inevitable little stresses that seem to crop up last minute they were instrumental in communicating with the various parties involved making sure we got to a successful conclusion. Thank you all for the hard work.
Daniel · 4 November 2022
Agent replied
Hello Dan, thank you for your business and thank you sharing your sharing your super 5-Star review.
It has been our pleasure working with you on the marketing and sale of your wonderful Shepherd’s Bush family house and home. Hopefully we will be able to work with many similar homes and clients in W12 next year.
Delighted with closing the sale and hopefully the roller coaster of emotions this last week will stay ‘firmly locked’ in room 101.The transaction was superbly managed by Tadas and Phil keeping everything on track and now you will be busy packing ready for the big move. On behalf of Tadas, Phil and all of the sales team we wish you all the very best settling into the new house. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton let and managed my property for many years and they were many times better than other estate agents in the area that I used in the past. I then sold my property through Phil Coombes in the Sales department and couldn't have hoped for a more dedicated, engaged, professional and experienced agent. He bent over backwards to get the best result possible and was regularly in touch to help both me and the buyer navigate the process.
Marc · 17 August 2022
Agent replied
Hello Marc, thank you for your business over the years as both a Horton and Garton “let and managed” landlord and vendor client and thank you for sharing your 5-Star review with the experience on the google review platform.
When we are working with the very best Hammersmith, W6 properties (and clients) we deliver in achieving best results. Congratulations on your move and on behalf of Phil, (sales) Aggie (lettings)and Ashley Prowse (property management) we wish you all the very best. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleJoel was great with finding the perfect property for me to rent, the whole process was so simple and the entire team have been really helpful with great customer service, I will definitely be using them again in the future.
Mary · 29 May 2021
Agent replied
Hi Mary, thank you for sharing your 5- Star review working with Horton and Garton on the search and the successful rental for your Ravenscourt Park home. Joel is a valued key member of a market leading, well established and experienced West london lettings team who always deliver on a first-class customer service for both tenants and landlords alike. On behalf of Luke and all the lettings team we wish you the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleGreat experience so far with Horton and Garton. We needed to have a quick turnaround, and the staff were very helpful throughout this process. I'd like to give a shout out to Agatha, who was superb - we couldn't have done it without you! Would recommend!
Salisa · 29 July 2019
Agent replied
Hell Salisa, Thank you for your super review.
Our 5 Star lettings colleague, Aggie is a genuine 1st Class property industry career professional. It is a team effort and Aggie's colleagues, in the back office administration and accounts: Delia Macarie, Ashley Prowse and Germain Gulevic make all things happen with proven process and procedures for the benefit of both landlord and tenants. Best wishes with your imminent move and you are really going to love living in Brackenbury Village. Kind regards, john Horton MNAEA MARLA
★★★★★ 5/5
GoogleOutstanding estate agent with a highly professional and friendly team. Horton and Garton were the third agent agent that we used to try and sell our property. Where two other larger estate agency firms failed, Horton and Garton succeeded in delivering several offers above asking price very quickly.
When we face some unexpected obstacles in finalising our sale, the Horton and Garton team were exceptional at managing expectations on all sides to ensure the sale completed.
Highly recommended.
Benjamin · 16 October 2022
Agent replied
Hello Ben, thank you for the business and thank you for sharing your super 5-Star review on the google platform.
It was our pleasure working with you and your Stamford Brook home and property. This may not have been the most straight forward transaction having been badly let down by the previous estate agent so your choice working with Horton and Garton was the right decision, and we were delighted to see you moving and for us to close the sale for you.
It was a sales team effort making it all happen however special mentions to Tadas and Phil for their continued patience and perseverance. On behalf of all the team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleMy experience working with Horton and Garton and especially Louise has been excellent. Louise was able to provide a comprehensive list of properties which matched our criteria and readily kept us abreast of developments. Thank you Louise!PositiveResponsiveness, Professionalism
Mikael · 25 August 2021
Agent replied
Hello Michael, thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations! On behalf of Louise and the sales team closing the deal, welcome to Hammersmith and best wishes settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI use Horton and Garton to manage my properties. They are exceptional. They go out of their way to ensure everything is working properly. They regularly check the properties to ensure that the tenants are keeping them at a good standard. I have recently experienced some difficulties with work carried out at one of my properties. Horton and Garton have taken over the management and have taken control of the situation and are dealing effectively with the contractors to ensure that the work is being completed. I cannot rate them highly enough. If you are looking for a management company to manage your property, I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 22 June 2022
Agent replied · 21 June 2024
Hello Lucy, thank you for your business and thank you for your time to share the super 5-Star review with your experience working with our property management team with your Chiswick, W4 properties. I can whole heartedly say it’s a professional team effort led by Michael and Alanna and Ashley supported by a senior team of experienced property managers who are effective in what they do and how they do it working with the very best local contractors. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWell, look no further than Charlie Carroll if you’re looking to buy. Endlessly patient, proactive, helpful and committed to finding you the perfect place. Couldn’t recommend highly enough. Thanks Charlie, for all your help.
Sue · 15 March 2022
Agent replied
Hi Sue, thank you for sharing your sharing your 5-Star review with your experience working with Charlie here at the Horton and Garton Hammersmith, W6 and Shepherd’s Bush, W12 office. Charlie is a seasoned key member of the high performing and market leading sales team and one of his key skills is matching the best buyers to the very best homes and when you are working with the right agent in property business this positive experience makes a huge difference. On behalf of Charlie and all the team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GooglePhil & team were very professional and efficient throughout.
Phil was very pro-active communicating between Buyer's solicitors and my solicitors to ensure delays were kept to minimum.
Alan · 3 January 2023
Agent replied
Hello Alan,
Thank you for sharing this first class 5- Star review with your experience working with Horton and Garton and the recent sale and completion of your home.
Thank you for the opportunity of Horton and Garton working with you. Our approach and strategy delivered, as planned, and we secured the genuine willing and able buyer who is now settling into their beautiful new home.
As the business owner reading and hearing such comments is a genuine pleasure. I would say another textbook sale… I say this to all vendor clients and buyers too “that the hard work starts from point of sale to exchange/completion”.
Congratulations on the sale and your onwards move… On behalf of Phil and the sales team all the very best for 2023. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleAchieved better than the asking price and were thoroughly professional at all stages. Phil Coombes went the extra mile in helping smooth out minor difficulties that arose and was a reassuring presence throughout the selling process. Recommended
Eluned · 9 September 2021
Agent replied
Hi Eluned, thank you very much for sharing your sharing your 5-Star review with everyone. It was our pleasure working with you and the sale of your Hammersmith, W6 home and property. Phil Coombes leads from the front and works with a highly focused sales team who can match the best buyers to the very best homes resulting in achieving best market price. It was our pleasure working with you and thank you for the opportunity and your business. On behalf of Phil and all the team we wish you all the very best with your next move. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleVery professional service from Shiyane Carpenter and the team at Horton and Garton. The process from viewing to securing the property was seamless.
Mike · 3 May 2023
Agent replied · 30 September 2023
Hello Mike, thank you for sharing your sharing your super 5-Star review with your recent experience working with Horton and Garton on the rental of your property.
Delighted with the result and closing the rental. On behalf of Shiyanne and all the lettings team we wish you all the very best for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleMy girlfriend and I purchased our first home through Horton & Garton (Martin Clements) and we were thoroughly impressed with their professionalism throughout. Martin was a pleasure to deal with and we will definitely be looking to utilise his services on either our next sale or purchase.
Ross · 1 October 2017
Agent replied
Hello Ross and Adriana,
Thank you very much for your wonderful review which is recognition to my colleague and our Horton and Garton Sales Manager, Martin Clements efforts in brokering and negotiating your purchase and the sale. Having worked with Martin since he started within the industry (12-13 years ago now) I know only too well that his knowledge and expertise developed within the industry is unrivaled and if you had to pick only 3 of the very best estate agents with the hundred plus agents working in Hammersmith, W6 today Martin would have to be, and is, first choice and if he is not in your top 3... personally and professionally, I would just have to agree to disagree...
We look forward to working with more buyers and sellers like yourselves and I'm sure we will see you very soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
Googlea seriously well earnt 5 star review. if I could give them more stars I would. They were truly remarkable and went hugely above the call of duty to ensure we completed on our dream home. Our conveyance solicitor's said "They have gone way over and above what is expected from them you are very lucky to have them".
we had to complete on a particular day and everything was in place however the previous owner lived in another country and was loosing faith with her solicitors. In order to ensure we completed on the property John booked a Euro star the evening before and went to Paris for morning met the owner talked her through the final pieces of legal paper that were needed to be signed, got back on the train that morning to London to ensure we completed by our dead line. We completed on time! A massive thanks to Horton and Garton. Particular thx to John, charlie and phil!
Tom · 19 May 2022
Agent replied
Morning Tom and Georgina. That's what we call "going the extra horton and garton mile" and all part of the service... We did what had to be done and I am delighted that your house purchase exchanged and completed yesterday afternoon! This transaction was up there with the very best and 'a new new for me' in my 25-year career and will be fondly remembered for many years to come. I called my octogenarian client this morning and she was ecstatic and said… "we had made a horrible experience quite pleasant" On behalf of the sales team we wish you all the very best settling into your new house and home. Kind regards, John Horton Director, and owner.
★★★★★ 4/5
GoogleWe have just purchased a flat through Horton and Garton.
Martin Clements was so helpful, he is extremely knowledgeable, making the whole procedure clear and precise. He was very good at communication so the purchase was as stress free as possible. Thank you Martin
Ollie · 29 July 2019
Agent replied
Thank you very much for your wonderful comments and review. Martin is a true professional within the industry and he is one of the very best Estate Agents working in Hammersmith today. He is also supported be a very strong sales team too! It is always a pleasure to hear positive feedback from a job well done! All the very best from the HG team. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe purchased a house recently. Tadas, our estate agent, was incredibly knowledgeable and considerate throughout the whole process. He made a stressful process very easy to navigate. I connect recommend Tadas highly enough.
Jonathan · 15 March 2022
Agent replied
Hello Jonanthan, thank you for sharing your 5 Star review with your experience working with Tadas on your recent purchase of your new Brackenbury Village, W6 house and home.
Tadas is a valued member of a formidable and the market leading sales team in the area, here at Horton and Garton across, Hammersmith, W6 and Shepherd's Bush, W12.
Your purchase was a textbook agency “smooth and trouble free” and that is the result of working with the best houses and properties, rational vendor client and willing and able buyers...
Welcome to the neighbourhood and on behalf of Tadas and the team all the very best for 2022 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI’ve worked in property in West London for several years now and am extremely pleased how well H&G have handled the sale of my own house recently. I will continue to recommend Martin and the team.PositiveProfessionalism
Max · 25 August 2021
Agent replied
Hello Max, thank you for sharing your 5 Star review working with Phil Coombes and the sales team on the recent and successful exchange/completion of your wonderful Brackenbury Village, Hammersmith, W6 house and home.
It was our pleasure working with you and the property and if only all properties were of the calibre of your home, then Hammersmith could be renamed “Glamour-smith”. Thank you for your business and this opportunity to prove the point that we are the most successful and the market leading agent in Brackenbury Village, Hammersmith, W6. On behalf of all the sales team we wish you and the family all the very best settling into your new home outside of London, W6. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleAn outstanding estate agency firm with impeccable service. John Horton and his superb team are efficient, friendly, dynamic and professional. I have been in business with them for over five years (both lettings and sales) and would not want to deal with anyone else for my real estate needs. I can highly recommend them. Thumbs up and keep up the good work. And thank you again for achieving such exceptional results for me and my family.
Nuno · 16 September 2022
Agent replied
Hello Nuno, thank you for sharing your sharing your super 5-Star review.
It has been our pleasure working with you and your Brackenbury Village house and home over the last 10 years as buyer, landlord and now vendor.
Delighted with closing the sale. Stay in touch and pop in and see us the next time you are back in West london. On behalf of all the sales/lettings and property management team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe rented our first property in London through Horten and Garton. We have had some unpleasant experiences with other estate agents but with Horten and Garton, our experience has been quite good. Our estate agent Joel, who was very prompt and responsive, helped us with getting the whole thing finalized in a very short time. We are extremely pleased with the professionalism, responsiveness and the quality of service of the entire team of Horten and Garton.PositiveResponsiveness, Professionalism, Value
Pujan · 22 June 2022
Agent replied · 21 June 2024
Hi Pujan, Thank you for sharing your super 5-Star review on this platform. Congratulations on moving in to your wonderful Wendell Park, Shepherd's Bush home. On behalf of my colleague Joel and all of the lettings team we wish yand best wishes settling in. Kind regards, John Horton, Director and owner.
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