Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,280 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,242

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.2 / 5

5

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I find John a pleasure to deal with, they are real people. In a real office, the name of the office is of a REAL person there. I have noticed a lot of agencies make up English sounding names, but nobody with those names actually works there! Very good to deal with, I highly recommend them...

Ruturno · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Raphael, Thank you for your testimonial posting. Working with the best properties and the very best clients allows Horton and Garton to attact the high calibre, willing and able tenants and buyers. All the very best for the future from the Horton and Garton team. John Horton MD

2/5

Google

I am a landlord and used this agency to let me flat out. After a year they told me I would make lots more money by selling my flat,.. so I agreed to them acting as a an agent to sell my flat. I asked my tenants to vacate the flat. However, it has now been 6 months,and my flat still hasn't been sold and the agency keeps asking me for more money. I have already lost £8.000. I have found out that this agency is desperate for money,as their business is failing,and will do absolutely anything to get money. It's a disgrace,and am thinking of reporting them.

James · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

This review is SPAM and has been reported to google. Horton and Garton have no record of a Mr James Hansen. John Horton MNAEA MARLA Director of Horton and Garton.

4/5

Google

The review below by 'James Hansen' is clearly malicious spam. In my experience, the opposite is true in every respect - this is a first class indie agent. John Horton and his dedicated team work very hard in a highly competitive market to achieve optimum results in both sales and lettings. Unusually good client relations with none of the corporate double speak you get with the uncaring bigger chains.

Rob · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you very much google user for your review. John Horton MNAEA MARLA

2/5

Google

I rented my flat via Horton & Garton, and paid for credit check £50, contract £250, agency fees £120. When I paid my rent an deposit by credit card, they also charged me 7% fee, which was £420. When I complained I was shouted at and threatened. They had seemed very friendly to start with,but after the money exchanged hands, the tone changed. I would advice anybody not to use this agency, they are extremely unprofessional and extremely rude.

Steve · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

This review is SPAM and has been reported to google. Horton and Garton have no record of a Mr Steve Jones. John Horton MNAEA MARLA Director of Horton and Garton.

5/5

Google

John Horton inspires a great deal of confidence when he visits a property. He devotes a lot of time to the first meeting, is full of ideas and is clearly committed to his work. I was informed about every viewing in advance and provided with useful feedback. His rates are extremely reasonable and the staff are very efficient and communicate well. They strike just the right balance between friendliness and professionalism.It is good to support a local, independent business.

Jo · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you very much Jo, nice to see some actual clients reporting honestly. Good business such as yours is always welcome. - John Horton MD

5/5

Google

A Professional, friendly Estate Agents who will go above and beyond to help! My husband and I bought our home with John Horton over 9 years ago. When we finally moved back to Australia in 2010, we went back to John for help! He rented and managed the flat for us over several years before Horton and Garton sold it for us last year without any issues. We had complete confidence in them and they provided us with 'piece of mind' - especially as we were living on the other side of the world! It has been a pleasure dealing with them!!

Tanya · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Tanya and John, You have been excellent clients and on behalf of all the team at Horton and Garton I wish you well "Down Under". John Horton MNAEA MARLA

5/5

Google

If asked to list the least trusted business groups on earth, estate agents would be up there with loan sharks, politicians and second hand car dealers. But my experience with Horton and Garton has made me rethink the conventional wisdom. At every stage in selling our house the company has shown a high level of professionalism and integrity. They appointed Martin to look after our sale from valuation to exchange of contracts. He did an excellent job. The company’s local knowledge meant that the property was valued accurately. They presented the property to the buyers clearly, no over inflated claims. And most important, they were able to call on a large group of genuine buyers almost immediately the house went on the market. Within ten days the house had been sold. Perhaps most impressive, they did not stop looking after our interests once the buyer had been found. They have helped us move the sale to exchange by acting as a genuine honest broker during the entire process. Thank you Horton and Garton.

Nigel · 19 June 2013 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Nigel, Thank you for your excellently worded testimonial. It was a real pleasure working with you and your wonderful home. Best wishes with your imminent move. JH MNAEA MARLA

5/5

Google

As a discerning client I can honestly say John Horton and his team met or exceeded my expectations from day1 through to completion. The communication was excellent with a detailed report after every viewing, nothing was too much trouble and John is a genuine 'old school' gentleman. I would not hesitate to use their services again and indeed highly recommend them in every respect to all potential buyers, vendors or lettings.

Naomi · 19 June 2012 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thanks very much for the positive comments Naomi! - John Horton MD

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.

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