Trusted Agent profile
★★★★★
1,280 reviews across 3 offices and 4 platforms
Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.
1,242
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
5
Reviews on The Trusted Agent
All 3 offices
6
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
Horton and Garton's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving had a number of agents round with regard to selling my late Aunt's property, chose to use Horton & Garton, and was very impressed with the service they provided. John & Martin were a pleasure to deal with and i can highly recommend them.
Dear Richard, If all our vendor clients were as enjoyable to work with as yourself our job would be that more enjoyable. Best Wishes from all the Horton and Garton team. Kind regards, John Horton MNAEA MARLA
5/5
GoogleI was impressed with John Horton, and his team lived up to my high expectations! There was lots of great communication on sales activity and they got me an excellent result selling my flat. Meet them and they might be able to do the same for you!
Many thanks James, glad we could get you such a good result. John Horton
5/5
GoogleJohn Horton As an Executor I would like to thank you and your team for the excellent job you have done in marketing this property on behalf of a number of concerned beneficiaries. Martin deserves particular praise and I know Michael and others are praiseworthy as well. I appreciated the professional, business like and proactive approach you and Martin presented from the start. You generated an incredible amount of interest and I think the sensitive manner in which you handled an unprecedented number of viewings and indeed an unbelievable number of offers was commendable. Well done and thanks.
Michael, Thank you for your business and it was a real pleasure working with you and the property. 282 viewings in 3 weeks, nearly 50 offers later we achieved a record price! On behalf of all the team we wish you all the very best for the future. Onwards and upwards. John Horton MNAEA MARLA
5/5
GoogleWe had spoken to a few agents in the area about selling our property. After our initial meeting with John, I knew straight away who I wanted on my side. John and his team acted with complete professionalism and kept us up to date with all viewings and feedback. We achieved our desired figure for the sale and that was amazing! Their knowledge of the area also helped us purchase exactly what we wanted. They are a complete professional bunch and great team member to have in your corner.
Dear Ewan, It was a pleasure working with you and Janine and we all wish you well in your new home with the children. Onwards and upwards. Kind regards, John Horton MNAEA MARLA
5/5
GoogleFrom the very start Horton and Garton have been professional, helpful, always available, friendly, patient, understanding and efficient. We really could not recommend them highly enough. They know area inside out, they have an excellent client list and executed brilliantly. Thank you so much to Martin, John and all of the team for making the process as smooth and painless as it could be.
Dear Nicholas and Leah, Thank you for the superb testimonial above. Thank you for giving us the opportunity to deliver the best result possible. All the best in the new house. Kind regards, John Horton MNAEA MARLA
5/5
GoogleI have rarely encountered the level of service provided by Horton & Garton while I was selling my property in Hammersmith. There was always a responsive, pleasant voice at the end of the phone, unfailing punctuality for viewings and scrupulous feedback. Every effort was made to present the house as attractively and professionally as possible but without the unwelcome "oversell" which potential buyers instinctively mistrust. As a locally based agent, keen to preserve its local identity and reputation, it cannot afford to allow its standards to drop or be tainted by the practices associated with some of the larger chains of estate agents. Horton & Garton has certainly transformed my perception of estate agents and I would not hesitate to recommend them to anyone considering putting a property on the market.
Dear Lynda, Thank you so much for your kind review and glowing testimonial. We would very much like another 10 clients cut from the your cloth next year in 2014. Best wishes with the move to North London. Onwards and Upwards... Kind regards, John Horton MNAEA MARLA
5/5
GoogleHaving used Horton and Garton for a number of years, for both letting and selling, I could not recommend them more. They are thoroughly honest, professional, and really know their local market - an old fashioned 'local' service but at modern pace and diligence. John Horton has also managed to keep and nurture a stable team over a number of years, which says a great deal.
Good Morning Hugo, Over the years that we have known each other you have been a real pleasure to work with. You have bought, let, rented and sold properties through Horton and Garton and we have always been quoting you here "reliably reliable" . Thank you for the continued business over the many years and we wish you Liz and the family all the very best for the future. Kind regards, John Horton MNAEA MARLA
5/5
GoogleThe team at Horton and Garton are unfailingly genial and helpful. They are very good communicators and keep their clients updated regularly. They found tenants for me very quickly and are looking after my property very professionally. I recommend them very highly.
Simon, On behalf of all the Lettings team in the office I would like to thank you for your testimonial and kind words with the recent rental of your riverside property. Onwards and upwards... Kind regards, John Horton MNAEA MARLA
5/5
GoogleMartin Clements and John Horton were very helpful and awesome throughout our house purchase in W6. At a certain stage when our sale of house in Barnes was getting delayed, we were close to giving up hope on on our purchase. As first time in a chain, in a rising market and many buyers chasing few properties, we were worried that the seller and// or agent could gazump us. However both Martin and John were very understanding and patient and coached us to constructively work on a close plan. They were always available to answer queries and help us out. Compared to larger estate agency chains in the past, we found them friendly and better equipped with local knowledge. We are delighted to become a part of their purple patch and would always work with them on our future property transactions. Gaurav
Thank you very much for this excellent review Gaurav, best of luck for the future. John Horton
5/5
GoogleWe have just successfully exchanged contracts on a house in W12 and have been very impressed by the service and help we've received from Horton & Garton. The house was rented out for 12 months before the sale with H&G as the managing agents. Despite very demanding tenants, everyone in the H&G office was always courteous, friendly and efficient and made the rental of the property much easier for me. Germain Gulevic, in particular, should be singled out for his prompt responses and kind manner. Ashley Clements was also unfailingly polite and eager to facilitate the situation. The sale was also not altogether straightforward but John Horton and Martin Clements did all that they could to straighten out the problems, often emailing me late in the day and ringing to make sure things were clear. Despite some scepticism about estate agents in general, I can honestly say that I would recommend H&G because dealing with them has been a straightforward and even enjoyable experience. Finally, I have to say that I realized H&G were prepared to go beyond the call of duty when John Horton met me at the house 5 minutes after I'd called to say I was having problems with the lock. He not only unlocked the door, he also helped me move 60 boxes that were stored in the attic and then gave me a free H&G umbrella. That's service!
Dear Giles and Emma, On behalf of all of our sales and lettings team - in fact everyone in the office a big thank you your business. We wish you all the very best with settling in to your new home in Oxford and I am sure you will also meet several other school mothers and fathers who are previous West London HG clients who have made the BIG move out to The Shires. I must admit that that there was a time when my back was aching 1/2 way through emptying the loft that I remembered a previous job 25 years ago as a summer removals man working with boxes - heavy boxes in confined spaces that I was definitely going the extra mile. Always there to assist. Onwards and upwards... John Horton MNAEA MARLA
5/5
GoogleI thought once you had signed up with an estate agent they just sat back and waited for an offer to come in. Not these guys! From the very first meeting and until after completion, I received sound guidance and advice encompassing asking price, showing the property to its best advantage and what to accept. And not only that, once an offer had been accepted, they kept the buyer informed and patient and keen to complete whilst I went through a protracted 5 month conveyancing process with my purchase! I really don't think the big chain estate agents would have given this level of service. Well done Horton & Garton : you are the B E S T !!!
Thank you Graham for your glowing testimonial. It was real pleasure working with you too. All the very best and do keep in touch. Kind regards, John Horton MNAEA MARLA
5/5
GoogleFor us Horton and Garton were an oasis in a shark infested sea of estate agents. We were searching for 1 bed flat in W6 and we had become despondent with all other local companies who had little time for us and our limited budget and told us we couldn’t afford to stay in this area. Michael from Horton and Garton was so pleasant, attentive and accommodating that we are thoroughly grateful to him for all his help in finding us our lovely new flat. He was also above the call of duty before and after we completed as he recommended excellent local tradesman to help in our new home. We feel incredibly lucky that we got to meet the Horton and Garton team and we would totally recommend them as the first choice on the “Purple Patch”
Thank you Julia for the testimonial. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleI cannot recommend Horton and Garton highly enough both for sales and lettings. I have known John Horton for over a decade and from the first time I met him I knew he was that very, very rare thing, a trustworthy estate agent. Martin Clements is also fantastic, he has just helped me sell my flat and went beyond the call of duty to ensure the sale went smoothly, successfully navigating some really stressful issues which were out of our control. I have also used Horton and Garton as letting agents, they have always found excellent tenants and managed the property brilliantly. I have had many bad experiences with other agents locally and around the country. In the decade I have used Horton and Garton they have maintained their excellent service and always been friendly and helpful and great to deal with, they really are exceptional. I wouldn't use anyone else.
Many thanks Elinor, we really appreciate the kind words. John Horton
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
2/5
GoogleI am a landlord and used this agency to let me flat out. After a year they told me I would make lots more money by selling my flat,.. so I agreed to them acting as a an agent to sell my flat. I asked my tenants to vacate the flat. However, it has now been 6 months,and my flat still hasn't been sold and the agency keeps asking me for more money. I have already lost £8.000. I have found out that this agency is desperate for money,as their business is failing,and will do absolutely anything to get money. It's a disgrace,and am thinking of reporting them.
This review is SPAM and has been reported to google. Horton and Garton have no record of a Mr James Hansen. John Horton MNAEA MARLA Director of Horton and Garton.
5/5
GoogleHaving had a number of agents round with regard to selling my late Aunt's property, chose to use Horton & Garton, and was very impressed with the service they provided. John & Martin were a pleasure to deal with and i can highly recommend them.
Dear Richard, If all our vendor clients were as enjoyable to work with as yourself our job would be that more enjoyable. Best Wishes from all the Horton and Garton team. Kind regards, John Horton MNAEA MARLA
2/5
GoogleI rented my flat via Horton & Garton, and paid for credit check £50, contract £250, agency fees £120. When I paid my rent an deposit by credit card, they also charged me 7% fee, which was £420. When I complained I was shouted at and threatened. They had seemed very friendly to start with,but after the money exchanged hands, the tone changed. I would advice anybody not to use this agency, they are extremely unprofessional and extremely rude.
This review is SPAM and has been reported to google. Horton and Garton have no record of a Mr Steve Jones. John Horton MNAEA MARLA Director of Horton and Garton.
5/5
GoogleMartin Clements and John Horton were very helpful and awesome throughout our house purchase in W6. At a certain stage when our sale of house in Barnes was getting delayed, we were close to giving up hope on on our purchase. As first time in a chain, in a rising market and many buyers chasing few properties, we were worried that the seller and// or agent could gazump us. However both Martin and John were very understanding and patient and coached us to constructively work on a close plan. They were always available to answer queries and help us out. Compared to larger estate agency chains in the past, we found them friendly and better equipped with local knowledge. We are delighted to become a part of their purple patch and would always work with them on our future property transactions. Gaurav
Thank you very much for this excellent review Gaurav, best of luck for the future. John Horton
5/5
GoogleA Professional, friendly Estate Agents who will go above and beyond to help! My husband and I bought our home with John Horton over 9 years ago. When we finally moved back to Australia in 2010, we went back to John for help! He rented and managed the flat for us over several years before Horton and Garton sold it for us last year without any issues. We had complete confidence in them and they provided us with 'piece of mind' - especially as we were living on the other side of the world! It has been a pleasure dealing with them!!
Thank you Tanya and John, You have been excellent clients and on behalf of all the team at Horton and Garton I wish you well "Down Under". John Horton MNAEA MARLA
5/5
GoogleExcellent sales team at Horton and Garton - John and Martin oversaw a very difficult sale for us and went to great lengths to try to keep things running as smoothly as possible and ensure the process still went ahead. The photography and brochure produced were excellent and very professional; we had viewings before the listing even went online, all of which I was given feedback on very quickly, and we had an offer exceeding asking price within a week. John was even involved in helping us secure our purchase and negotiating with the estate agent on the other side. The professionalism and experience of the team at Horton and Gorton makes such a difference at difficult times. A very grateful thank you to John for building up and leading such a great and friendly team; very highly recommended.
Kirsty, thank you very much indeed for the kind words. Best of luck for the future. John Horton
5/5
GoogleIf asked to list the least trusted business groups on earth, estate agents would be up there with loan sharks, politicians and second hand car dealers. But my experience with Horton and Garton has made me rethink the conventional wisdom. At every stage in selling our house the company has shown a high level of professionalism and integrity. They appointed Martin to look after our sale from valuation to exchange of contracts. He did an excellent job. The company’s local knowledge meant that the property was valued accurately. They presented the property to the buyers clearly, no over inflated claims. And most important, they were able to call on a large group of genuine buyers almost immediately the house went on the market. Within ten days the house had been sold. Perhaps most impressive, they did not stop looking after our interests once the buyer had been found. They have helped us move the sale to exchange by acting as a genuine honest broker during the entire process. Thank you Horton and Garton.
Dear Nigel, Thank you for your excellently worded testimonial. It was a real pleasure working with you and your wonderful home. Best wishes with your imminent move. JH MNAEA MARLA
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.
The three Horton and Garton offices, by town:
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
