Trusted Agent profile

Horton and Garton reviews in London

4.8

★★★★★ Excellent

1,280 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,242

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.2 / 5

5

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

An excellent service from the Horton and Garton team who delivered on the right buyer and selling price. They come highly recommended from me.

Chris · 16 January 2026 · Horton and Garton London (161)

Agent replied · 16 April 2026

Good evening Chris, Firstly, thank you to you for sharing your experience working with Horton and Garton as a seller with a super 5 star review. Always my pleasure to see and read such positive comments. It was a team effort with the sale and we were delighted with the result. On behalf of Louise, Mark, Stuart AnnMarie and myself here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

5/5

Google

Shiyane was absolutely great to work with. Very patient, proactive & responsive, always acting with our best intentions in mind. We'd absolutely lean on her again to help us find our next place. The overall process from finding a flat to sorting contracts to picking up the key was much smoother than my experiences with other agents!

Catie · 13 January 2026 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Hello Catie, A BIG thank you to you for sharing your experience working with Horton and Garton with a super 5 star review. Well done Shiyane looking after you and making your move happen. On behalf of Shiyane, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

5/5

Google

After viewing so many properties with so many agents, I started to lose hope of finding the right property. But I’m so glad that I stumbled upon a wonderful property through Horton and Garton and they have helped me through every single step of the moving process! So grateful to Shiyane in particular. She always kept an open line of communication, and was always available to help whenever there was something I didn’t understand. I applaud them for their integrity and competence in doing their job!

Ekila · 13 January 2026 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Hi Ekila, Thank you to you for sharing your experience working with Horton and Garton with a super 5 star review. Always my pleasure to see and read such positive comments. Well done Shiyane looking after your move. On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

5/5

Google

Shiyane was absolutely great to work with. Very patient, proactive & responsive, always acting with our best intentions in mind. We'd absolutely lean on her again to help us find our next place. The overall process from finding a flat to sorting contracts to picking up the key was much smoother than my experiences with other agents!

Catie · 19 December 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hello Catie, A BIG thank you to you for sharing your experience working with Horton and Garton with a super 5 star review. Well done Shiyane looking after you and making your move happen. On behalf of Shiyane, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

5/5

Google

Thank you so much for taking care of us. Alliyah was so helpful and kept us updated about any new listings. She is such a faithful agent and doesn’t give up until she finds the perfect place for you. Thank you and all the best!

Lina · 13 December 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Hello and a BIG thank you to you for sharing your wonderful 5 Star review and experience working with Alliyah here at the Horton and Garton Hammersmith Lettings Team. Kind regards, John Horton, Director and Owner.

5/5

Google

Was a real pleasure dealing with Jon and Hugh, went above and beyond at every turn! As first time buyers they ensured we were up to speed with every milestone and everything was communicated extremely well. Will be definitely using Horton and Garton again in the future

JonJo · 13 December 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Hi JJ, BIG thank you for the 5 star review. It was a genuine pleasure working with you on the purchase. On behalf of Hugh, myself and all the sales team here in Hammersmith we wish you all the very best settling in to your new house and home. Kind regards, John Horton Director and Owner.

5/5

Google

We had such a great experience with Alliyah from Horton and Garton. She was so incredibly helpful from the outset and had no problems answering any of our questions or concerns. She was always so positive and warm over the phone it was truly a lovely experience. Definitely the best experience we’ve had with an estate agent to date

Eva · 13 December 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Morning Eva, A BIG thank you from us her at the Horton and Garton West london Lettings team. Welcome to West London and Ravenscourt Park. It is my pleasure see such positive comments on the customer experience with Alliyah and the lettings team here Horton and Garton. All the very best settling in to your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

Shiyane is an absolute star. Such a pleasure working with her. She was so helpful throughout the whole process!

Nicole · 13 December 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Hello Nicole, Thank you for your 5 Star review working with Shiyanne here at the Horton and Garton West london Lettings team. Welcome to West London and a BIG thank you from us all here for the wonderful review. It is always a real pleasure to hear and see such positive comments on the customer experience with Horton and Garton. Kind regards, John Horton, Director and Owner.

5/5

Google

We recently had the pleasure of viewing a property in Chiswick with Stuart, and we couldn’t be happier with the experience. From the very beginning, it was easy and enjoyable to communicate with him. He is exceptionally attentive, both to details and to the needs of our family, and he made sure we felt well-informed and supported throughout the entire process. We appreciate his dedication and professionalism, and highly recommend him. We will definitely reach out to him again in the future if needed.

Anna · 12 December 2025 · Horton and Garton London (161)

Agent replied · 16 April 2026

Hi Anna, Thank you for your 5 Star review working with Stuart here at the Chiswick Horton and Garton sales team. In a property sales industry where there is varying levels of professionalism it is always a genuine pleasure to hear and see such positive comments on the customer experience with Horton and Garton. John Horton, Director and Owner.

5/5

Google

Shiyane is an absolute star. Such a pleasure working with her. She was so helpful throughout the whole process!

Nicole · 11 December 2025 · Horton and Garton London (172 King Street)

Agent replied · 26 December 2025

Hello Nicole, Thank you for your 5 Star review working with Shiyanne here at the Horton and Garton West london Lettings team. Welcome to West London and a BIG thank you from us all here for the wonderful review. It is always a real pleasure to hear and see such positive comments on the customer experience with Horton and Garton. Kind regards, John Horton, Director and Owner.

5/5

Google

We had such a great experience with Alliyah from Horton and Garton. She was so incredibly helpful from the outset and had no problems answering any of our questions or concerns. She was always so positive and warm over the phone it was truly a lovely experience. Definitely the best experience we’ve had with an estate agent to date

Eva · 10 December 2025 · Horton and Garton London (172 King Street)

Agent replied · 26 December 2025

Morning Eva, A BIG thank you from us her at the Horton and Garton West london Lettings team. Welcome to West London and Ravenscourt Park. It is my pleasure see such positive comments on the customer experience with Alliyah and the lettings team here Horton and Garton. All the very best settling in to your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

Was a real pleasure dealing with Jon and Hugh, went above and beyond at every turn! As first time buyers they ensured we were up to speed with every milestone and everything was communicated extremely well. Will be definitely using Horton and Garton again in the future

JonJo · 6 December 2025 · Horton and Garton London (172 King Street)

Agent replied · 12 December 2025

Hi JJ, BIG thank you for the 5 star review. It was a genuine pleasure working with you on the purchase. On behalf of Hugh, myself and all the sales team here in Hammersmith we wish you all the very best settling in to your new house and home. Kind regards, John Horton Director and Owner.

5/5

Google

I used Horton and Garton Chiswick for both a sale and purchase this year. They are a significant cut above the rest of the Chiswick estate agents and are extremely highly recommended. The valuation process with Louise was the most thorough and realistic to the market. The outlay of the strategy that would be used worked best for us. Diligent, quick and excellent communication during the viewing process. Once the sale was agreed, H&G did their best to make it as stress free as possible, incredibly active all the way to handover on completion. By chance our new house was also H&G - and on the opposite side of the transaction, their care and attention was exactly the same as being a vendor for them. Great service, will take care of you and most importantly, get everyone to the completion.

Damian · 5 December 2025 · Horton and Garton London (161)

Agent replied · 16 April 2026

Two thank you’s to you… firstly for your instruction to appoint Horton and Garton with you and the sale of your Chiswick house and family home and secondly for your amazing 5 star google review. The buying and selling process of any family home is one of the most challenging periods of any vendors or buyers lives and to sell and buy with the same estate agent and to have such a positive experience is what I would call “text book move”. Louise and the sales team knew exactly what we had to do and we ensured we maximised the result in achieving best marker price and at the same time minimising some of the inevitable inconvenience with access and viewing schedules. A great result both on your sale and also on the related purchase. On behalf of Louise, Stuart, Mark and all the sales team best wishes settling in to the new house and home and make sure to pop in and see us when you are passing us next at 161 Chiswick High Road. John Horton, Director and Owner.

5/5

Google

There are several dishonest agents out there playing unfair games. This is why I ONLY RECOMMEND HORTON AND GARTON. Anne Marie and Horton and Garton has been super honest, transparent, professional, friendly, always available . Highly recommended !!!!

Gilberto · 21 November 2025 · Horton and Garton London (161)

Agent replied · 12 December 2025

Hello Gilberto and Citali, A BIG thank you firstly for your business and working with the Chiswick Horton and Garton sales team on the sale of your W4 home and property and secondly for you super 5 star review. Selling a home and buying another family property in the same neighbourhood can be a challenging experience for any seasoned Chiswickian and I know you have seen the good, the bad and the... indifferent with other West London estate agents. Well done you both having the patience with the process and the Hg sales team, despite an aborted sale Ann Marie clinched the deal and got you and the family moving. On behalf of all the Chiswick sales team all the very best settling in to your new home and we will see you on the High Road soon. Best wishes, John Horton, Director and Owner.

5/5

Google

Thank you so much for taking care of us. Alliyah was so helpful and kept us updated about any new listings. She is such a faithful agent and doesn’t give up until she finds the perfect place for you. Thank you and all the best!

Lina · 21 November 2025 · Horton and Garton London (172 King Street)

Agent replied · 12 December 2025

Hello and a BIG thank you to you for sharing your wonderful 5 Star review and experience working with Alliyah here at the Horton and Garton Hammersmith Lettings Team. Kind regards, John Horton, Director and Owner.

1/5

Trustpilot

SPOKE TO ONE OF OUR AGENTS SHABINA…

SPOKE TO ONE OF OUR AGENTS SHABINA EXTREMLEY RUDE AND PUT THE PHONE DOWN - IM A CORPORATE LAWYER WHO HAD A QUESTION VERY UNPROFESSIONAL

MR · 18 November 2025 · Horton and Garton London (172 King Street)

1/5

Google

UNPROFESSIONAL! wouldn’t never dream to recommend such establishment!

Lollypop · 13 November 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Dear Spammer aka DOLLIPOP, In our experience the google review site is often trolled by spammers, negativity, AI bots or competitors who really should be able to focus business interests on the positive. If this review is genuine then I kindly request you do reach out directly to me here at the office however seeing the other ten 1 star reviews and not seeing one positive comment I believe this review is SPAM and should be ignored and will be reported to google. Kind regards, John Horton, Director and Owner

5/5

Google

The team at Horton and Garton were wonderful. I was very happy with the smooth sale of my house especially as it sold for above the asking price! John Horton himself was very present at the beginning of my journey and he was a great source of advice and even helped me fill in a stack of forms. Later in the process George Smith stepped up and saw the sale through to completion. Big shout out to George for being extra attentive, even to the extent of delivering a file to me in person to my house in Hampshire. Thank you George.

Jennie · 13 November 2025 · Horton and Garton London (176 King Street)

Agent replied · 13 April 2026

Good morning Jenny, Thank you for sharing your selling experience with Horton and Garton with a super 5-star review. I would like to say a personal thank you to you for your business and it was our privilege to work with you and your property. Working with the best clients and marketing the very best homes in Brackenbury Village is what we do best. Having sold your immediate neighbour’s property and your neighbours’ properties across the road we extended our “purple patch” of family house sales in Brackenbury Village. There was a lot of hard team work and effort from the get go… with the off-market listing and to realise multiple offers and agree a sale above the asking price was testament to you believing in our strategy, and we, the team delivered. George secured you genuine A1, willing and able buyer and with brilliant solicitors the conveyance period was very smooth and another “textbook sale”. Congratulations to all involved… On behalf of George and all the Hammersmith sales team here at Horton and Garton we wish you the very best with the move outside of London. Kind regards, John Horton, Director and Owner

5/5

Google

We appointed Horton & Garton to sell our house in Chiswick. It was a smooth journey, considering the challenging market currently. John and his team were just lovely, all very professional, a real pleasure to know them and deal with. Special thanks to Louise for her time to introduce Horton & Garton to us and very special thanks to Anne Marie, she has been very helpful and proactive throughout; the viewings, and coordinating the sale process, surveys, conveyancing etc. The more stressful time has now started for us with the move abroad, hopefully everything will go as planned.

Milen · 12 November 2025 · Horton and Garton London (161)

Agent replied · 12 December 2025

Morning Milen, Thank you for sharing your selling experience with Horton and Garton with a super 5-star review. I would like to say a personal thank you to you for your business and decision to instruct our Chiswick, W4 Horton and Garton office with the sale of your family house and your patience throughout the transaction. Louise and her team secured you genuine A1, willing and able buyers ( who were selling their Hammersmith house with Horton and Garton ). Great solicitors ensured a smooth conveyance, and we closed the deal on time and as planned. Congratulations to all involved… This is what I would call a textbook sale! Onwards and upwards… On behalf of AnnMarie, Louise and all the Chiswick sales team here at Horton and Garton we wish you the very best with the move outside of London. Kind regards, John Horton, Director and Owner

1/5

Google

UNPROFESSIONAL! wouldn’t never dream to recommend such establishment!

Lollypop · 12 November 2025 · Horton and Garton London (172 King Street)

Agent replied · 12 December 2025

Dear Spammer aka DOLLIPOP, In our experience the google review site is often trolled by spammers, negativity, AI bots or competitors who really should be able to focus business interests on the positive. If this review is genuine then I kindly request you do reach out directly to me here at the office however seeing the other ten 1 star reviews and not seeing one positive comment I believe this review is SPAM and should be ignored and will be reported to google. Kind regards, John Horton, Director and Owner

5/5

Google

The team at Horton and Garton were wonderful. I was very happy with the smooth sale of my house especially as it sold for above the asking price! John Horton himself was very present at the beginning of my journey and he was a great source of advice and even helped me fill in a stack of forms. Later in the process George Smith stepped up and saw the sale through to completion. Big shout out to George for being extra attentive, even to the extent of delivering a file to me in person to my house in Hampshire. Thank you George.

Jennie · 12 November 2025 · Horton and Garton London (172 King Street)

Agent replied · 12 December 2025

Good morning Jenny, Thank you for sharing your selling experience with Horton and Garton with a super 5-star review. I would like to say a personal thank you to you for your business and it was our privilege to work with you and your property. Working with the best clients and marketing the very best homes in Brackenbury Village is what we do best. Having sold your immediate neighbour’s property and your neighbours’ properties across the road we extended our “purple patch” of family house sales in Brackenbury Village. There was a lot of hard team work and effort from the get go… with the off-market listing and to realise multiple offers and agree a sale above the asking price was testament to you believing in our strategy, and we, the team delivered. George secured you genuine A1, willing and able buyer and with brilliant solicitors the conveyance period was very smooth and another “textbook sale”. Congratulations to all involved… On behalf of George and all the Hammersmith sales team here at Horton and Garton we wish you the very best with the move outside of London. Kind regards, John Horton, Director and Owner

5/5

Google

I recently bought my flat through Horton and Garton and the service was excellent from start to finish. Stuart was always quick to respond, patient while I worked through the various stages of the process, and kept me clearly updated throughout. He struck a great balance between being proactive and never pushy, which I really valued. Thanks to his communication and support, the whole experience felt much smoother than I expected. I’d happily recommend Stuart and Horton and Garton to anyone buying or selling in the area.

JN · 13 October 2025 · Horton and Garton London (161)

Agent replied · 12 December 2025

Hello Javier, Thank you for sharing your 5 star review working with Stuart and the Chiswick Horton and Garton sales team. Always a pleasure to read and see such wonderful customer and client feedback. A text book transaction! All the very best settling in. Kind regards, John Horton, Director and Owner.

5/5

Google

Hugh Wright was a top-notched estate agent that was extremely helpful, friendly, knowledgeable, and kept everyone in the loop. Couldn’t recommend him enough to help with your next home purchase.

Poom · 13 October 2025 · Horton and Garton London (172 King Street)

Agent replied · 12 December 2025

Hello Poom, Welcome to W12, West London… A BIG thank you to you for sharing your buying experience with Horton and Garton with your super 5 star review. Always my pleasure to see and read such positive comments. It was a 10/10 for patience from you during the transaction but we closed the deal and got you moving. You have a great property… on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

5/5

Google

We had a great experience with Stuart and Louise. They were helpful at every step of the process, from suggesting places exactly matching what we were looking for all the way through to completion. They were following up when needed without ever making us feel pressured or rushed. They were always responsive and liaising with the sellers and solicitors whenever needed. As first-time buyers, we found their support especially valuable, it made the whole experience much smoother and less stressful. We’d happily recommend them to anyone looking to buy their new home.

Valeriia · 22 September 2025 · Horton and Garton London (161)

Agent replied · 12 December 2025

Hello Valeriia, Thank you to you for sharing your buying experience working with Horton and Garton with a super 5 star review. A text book purchase and sale… Congratulations on closing the sale. I know after speaking with Stuart and Louise that working with you was both a pleasure and a delight. Welcome to Chiswick, W4 West London, you have a great property and on behalf of Louise, Stuart and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings. Kind regards, John Horton, Director and Owner

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.

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