Trusted Agent profile
★★★★★
1,280 reviews across 3 offices and 4 platforms
Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.
1,242
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
5
Reviews on The Trusted Agent
All 3 offices
6
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
Horton and Garton's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at H&G have been brilliant. They have real local knowledge of the area and demographic, and were quickly successful in helping me to get a good offer on my house. They worked extremely hard, leaving no stones unturned, to clinch …
Morning Helen, Thank you for first for your business and decision to work with Horton and … More
5/5
GoogleGreat experience and professional service - prompt responses to messages and calls. Worked with George Smith who was available every step of the way and ready to answer any questions
Morning Keith, Thank you for sharing your buying experience with Horton and Garton with a super 5 star review. What more can be said… this was a text book purchase and sale. A pleasure and a delight, and at the same time, a rarity, however when we are working with the best properties, clients sellers and buyers, solicitors, surveyors (and estate agents) the conveyance process is much smoother… Welcome to West london and on behalf of George and all the sales team here at Horton and Garton we wish you the very best settling into your new house and home. Kind regards, John Horton, Director and Owner
5/5
GoogleFantastic estate agents. Mark helped guide us through every step, making sure we kept progressing to get over the finish line. The communication was first-class; friendly, but professional, they have deep knowledge of the local area. I couldn’t have asked for better service - first class in every aspect.
Hi Geoff, A BIG thank you for your wonderful review working with Mark at the Chiswick Office on this recent transaction. Always a pleasure to see and hear such comments and all the very best from the sales team here at Horton and Garton. Kind regards, John Horton, Director and Owner.
5/5
GoogleShiyane is super helpful, kind and professional. Highly recommend !
Hi Rosamund, A BIG thank you to you for sharing your experience and your wonderful review working with Shiyanne here at Horton and Garton. Kind regards, Director and Owner.
5/5
GoogleLovely, friendly and super helpful! Thanks Shiyane!
Hi Madeline, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner
5/5
GoogleHugh and the team were super helpful and dedicated in getting us our new home. We'd spoken with numerous agents over the months, and none had the care and clear communication that Horton and Garton have. We're so pleased and would definitely work with them again. Thanks again, Hugh!
Hi Dave, Many thanks for your wonderful 5 Star review working with Horton and Garton and my colleague Hugh Wright on your recent putchase of your property. Definitely, one of the more text book and speedier transactions of 2025! On behalf of all the team all the very best settling into your new home. Kind regards, John Horton Director and Owner.
5/5
GoogleI was the purchaser for a property that H&G were selling in Hammersmith. They were very helpful/responsive in viewings and after my offer were accepted were great at hustling to get from offer acceptance to completion in three weeks (!). They also acted with integrity when there was a small hiccup which I very much appreciated. Would thoroughly recommend.
Hello Geoffrey, Many thanks for your wonderful 5 Star review working with Horton and Garton both the recent purchase of your property. This was a text book transaction for the purchase and one of the speedier transactions this year. All the very best settling in to your new home. On behalf of all the team all the very best and please pop in and see us when you are next passing our 172 King Street office. Kind regards, John Horton Director and Owner.
5/5
GoogleI rented my flat through Horton and Garton for many years before deciding to sell in 2025. They were brilliant, with clear communication, prompt and reliable rent payment, reminded me of GSC dates, good advice, helpful, professional.
Hi Nick, Many thanks for your wonderful 5 Star review working with Horton and Garton both on the lettings and the sale of your property. On behalf of all the team all the very best and please pop in and see us when you are next passing our 172 King Street office. Kind regards, John Horton Director and Owner. John Horton MNAEA MARLA Office 020 3989 6464 Mobile 07958 58 58 48 Email john@hortonandgarton.co.uk 172 King Street, London, W6 0QU
5/5
GoogleLovely, friendly and super helpful! Thanks Shiyane!
Hi Madeline, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner
5/5
GoogleHugh and the team were super helpful and dedicated in getting us our new home. We'd spoken with numerous agents over the months, and none had the care and clear communication that Horton and Garton have. We're so pleased and would definitely work with them again. Thanks again, Hugh!
Hi Dave, … More
5/5
GoogleI was the purchaser for a property that H&G were selling in Hammersmith. They were very helpful/responsive in viewings and after my offer were accepted were great at hustling to get from offer acceptance to completion in three weeks (!). …
Hello Geoffrey, Many thanks for your wonderful 5 Star review working with Horton and Garton both … More
5/5
GoogleI rented my flat through Horton and Garton for many years before deciding to sell in 2025. They were brilliant, with clear communication, prompt and reliable rent payment, reminded me of GSC dates, good advice, helpful, professional.
Hi Nick, Many thanks for your wonderful 5 Star review working with Horton and Garton both on the lettings and the sale of your property. … More
5/5
GoogleLovely people & very efficient. Shiyane was a great help throughout the entire process and I couldn't recommend her more.
Hi Judah, A BIG thank you to you for sharing your experience and your wonderful review working with Horton and Garton. Kind regards, Director and Owner.
5/5
GoogleLovely people & very efficient. Shiyane was a great help throughout the entire process and I couldn't recommend her more.
Hi Judah, A BIG thank you to you for sharing your experience and your wonderful review working with Horton and Garton. Kind regards, Director and Owner.
1/5
GoogleRating only, no written review.
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner
1/5
GoogleRating only, no written review.
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner
1/5
GoogleBe careful they are scammers, took more money than owed and refused to refund despite aknowlaging there was an overpayment made
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner
1/5
GoogleRating only, no written review.
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner
5/5
GoogleRating only, no written review.
Hi Saddedin, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner.
5/5
GoogleRating only, no written review.
Hi Saddedin, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner.
5/5
GoogleHorton and Garton were great - very friendly, and easy to get a hold of. Particular thanks to Stuart who was a great help in the process.
Hi Tom, a BIG thank you for your 5 star review working with Stuart here at the Horton and Garton Chiswick sales team. Congratulations on the simultaneous exchange and completion and wishing you all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
1/5
GoogleRating only, no written review.
1/5
GoogleNot the best service
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner
3/5
GoogleRating only, no written review.
Hello Matthew, Thank you for sharing your review. No complaints is a good start... On behalf of all of the lettings team best wishes setlting in to your new home. Kind regards, John Horton, Owner and Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.
The three Horton and Garton offices, by town:
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
