5/5
George went the extra mile to push my sale through on time, I cannot recommend Hortons highly enough.
Agent replied · 11 November 2024
Hi Gillane, BIG thank you for the 5-Star review. John Horton, Director and Owner

Trusted Agent profile
★★★★★
1,280 reviews across 3 offices and 4 platforms
Horton and Garton has three offices, all in London. Together they have 1,280 reviews on four platforms, rated 4.8 out of 5 overall.
1,242
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
5
Reviews on The Trusted Agent
All 3 offices
6
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
Horton and Garton's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
George went the extra mile to push my sale through on time, I cannot recommend Hortons highly enough.
Hi Gillane, BIG thank you for the 5-Star review. John Horton, Director and Owner
5/5
I have had the pleasure of working with Fahim at this office, and I can confidently say that he is both friendly and exceptionally helpful. It took just a day or two to arrange a viewing of the property I was interested in. Fahim was …
Hi Yag, A BIG thank you from us all here at Horton and Garton for your wonderful review. Welcome to West London, Hammersmith, W6. On behalf of Fahim and all of the lettings team we wish you all the very best settling in to your new home. John Horton, Director and Owner.
5/5
We worked with George for the purchase of a new 2 bedroom home in Hammersmith. We could not be happier with the service both George and the wider team have provided through quite a challenging process. Friendly and professional at all …
Hi Nicola, thank you for your time to share your exoperience working with Horton and Garton Hammersmith office as both a buyer and vendor/seller. Great work George Smith and the sales team making the move happen. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
5/5
Alliyah has been so great throughout the entire process of searching for a rental property right up to move in day, couldn’t have asked for anyone better!
Hi Niamh, Thank you for sharing your 5 star positive review working with Alliyah and Horton and Garton on the rental of your new Ravenscourt Park, Hammersmith home. On behalf of Alliyah and all of the team for making your move happen we wish you all the very best settling in. Kind regards, John Horton, Director and Owner.
5/5
I definitely recommend Horton and Garton when looking for a property! Alliyah was very kind and helpful with every process and inquiry. I had no difficulties communicating with them through email or phone since they were very fast in replying. Good agency !!
Hi Minju, a big 10/10 thank you for your time to post your 5 star review with your experience working with the Horton and Garton lettings team. On behalf of Alliyah and all the rentals team we wish you all the best settling into your new Hammersmith home. kind regards, John Horton, Director and Owner.
5/5
The team at Horton and Garton provided us with their immense support since we’ve given our property in their hands. Throughout the sale process the team managed to stay focused and motivated us to be positive, even after our first sale fell through. I highly recommend the team at Horton and Garton.
Hi Dragan, Thank you so much for sharing your positive comments and experience with your 5 star review working with Horton and Garton Chiswick on the sale of your property. We can all say it now we have completed this was not the most … More
5/5
Matthew Clarke at Horton and Garton was truly amazing to work with on our first property purchase, we really couldn’t have asked for anyone better. …
Good afternoon, Thank you so much for your 5 star review and super comments... Often the buyers or sellers experience can be the opposite of above! I am regularly speaking to buyers and vendors and your positive experience was and is always … More
5/5
We had an excellent experience with Horton and Garton agency, especially with 2 of the employees, Ms Shiyane and her colleague, Ms Alliyah Shah-Bains, which provided us with an exceptional service. They patiently and politely addressed all our queries, making the entire process smooth and enjoyable. We are thrilled to have rent a property trough them. Highly recommend and a big thank you to Shiyane and Alliyah for their outstanding assistance!
Hi Alexandra, Welcome to W6, Brackenbury Village and Hammersmith. Many thanks for your time to share and post your 5 Star review working both my colleagues Shiyane and Alliyah here at the Horton and Garton lettings team. Best wishes with the imminent move and on behalf of all of the team best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
5/5
We were assisted by Shiyane Carpenter in finding ou new home in London, she was always very helpful and attentive. Excellent service, highly recomend it!
Hi Rodrigo, Thank you for sharing your 5 star review working with Horton and Garton. On behalf of Shiyane and all of the team best wishes settling into your new Hammersmith home. Kind regards, John Horton, Director and Owner.
5/5
Very efficient service. It was our first flat in London and we were worried that the process to rent it would be long and painful, but from the offer to getting the keys was less than one week long. Shiyane was very proactive and easy to reach out to whenever we had any questions. Highly recommend talking to her.
Hi Felipe, Thank you for sharing your 5 star experience working with Horton and Garton. On behalf of Shiyane and all the team we wish you the very best settling into your new Hammersmith home. Kind regards, John horton. Director and owner.
5/5
Shiyane was very helpful during my recent search for a new rental, showing me multiple properties and walking me through the referencing process. Michael, Melissa and Alia were also very helpful as I was collecting the keys and moving in. I highly recommend the team at H&G Hammersmith & Chiswick, as they have been very responsive and helpful every step of the way!
Hi Lucas, I would like to thank you for sharing your experience with a 5-star review working with Shiyane, Alliyah and Michael with the rental of your Chiswick, W4 property. It is always a pleasure for me to see such positive feedback and comments in the often complicated and challenging time to secure a property. On behalf of all the team best wishes settling into your new home. John Horton Director and Owner.
5/5
Very professional and friendly agency. They sold my flat in Hammersmith. Ask to speak to Matthew in sales - great real estate agent!
Hi Tessa, I would first like to thank you for your business and appointing Horton and Garton with the sale of your property. Secondly, I take this opportunity to thank you for sharing your experience with a 5-star review as vendor - seller of your Hammersmith home. As we know there is no straightforward transaction, and I often say to our vendor clients you only know the home you bought once you sell the property... Matt managed and navigated the inevitable challenges in every sale and finally the transaction and conveyance and with patience form all parties we closed the deal and we completed. Great news... On behalf of Matt and all the sales team best wishes. John Horton Director and Owner.
5/5
So glad I entrusted H&G to manage the letting of my home for the last 11 years as they have managed successive back to back lettings for the entire period with a 100% rental return.Staff continuity is good and their supplier network provides excellent value. Why bother using anyone else when this sort of benchmark is available?.
Hi Rob, A BIG thank you for sharing your 5 star review working with Horton and Garton as a landlord for over a decade. 'Avoiding a void' is what every landlord wants to see and delivering on securing the A1 tenant and achieving best price... and then ensuring that the property is let and managed professionally. It really is a team effort from the front office to the management and accounts. Kind regards, John Horton Director and Owner.
5/5
Sharp and efficient service - thanks for your hard work.
Hi Nic, Firstly I would like to say a huge thank you to you for your instructions and your business and also for your time to post and share your 5 Star review. In my almost 30-year career I have always said that when we are working with the very best of the best properties and vendor clients, we deliver on achieving the result and the price. It was a team effort and George Smith expertly handled the negotiations, the close and the conveyance which as we know had its challenges... we really enjoyed working with you and your Brackenbury Village home and on behalf of the sales team all the very best to you and your family with the imminent move. Kind regards, John Horton, Director and Owner.
5/5
I had the pleasure of working with Stuart Bunce through a sale transaction and can confidently say he is a great agent. He helped to keep the client updated and to progress the sale from his side when we had delays with third parties.
Hi Tom, Thank you for sharing your 5 Star review working with Stuart Bunce at Horton and Garton in the sales process. Buying and selling a property is a team effort from solicitor, surveyor, mortgage broker and estate agent and from and experience when there is a weakest link in the team the others know about it. We look forward to working with you again. Kind regards, John Horton, Director and Owner.
5/5
Shiyane at Horton and Garton was incredibly helpful through our property search, including after normal working hours and over the weekend. Would happily work with them again in the future.
Hi Will, A BIG thank you to you for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.
5/5
Shiyane was absolutely lovely to work with, she really took the time to listen to my needs and help me find and also figure out what I was looking for, she was always a positive ball of energy when we’d meet for viewings and I feel like she put a lot of care into helping me find the perfect flat and provided me with lots of helpful advice as a first time renter, Thankyou so much for your time shiyane!
Hi Simmi, Many thanks for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.
5/5
Very good service
Hi Lucy, Many thanks for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.
5/5
Shiyane is very kind and professional, really helpful to find us somewhere to live. Best agent ever!
Hi Jie, Thank you very much for your 5 Star review working with Horton and Garton lettings team. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
5/5
I have worked with many agencies both as a landlord and tenant. A massive thanks to Alanna for her professionalism and can-do spirit. She went above and beyond on several occassions to help resolve an issue not just with my flat, but also the entire building. This reflects the caliber and intergrity of H&G as a whole. Thank you!
Hi Simone, Thank you for your 5 star review working with Alana in the Horton and Garton property management team...The property management department are often the unnoticed stalwarts of the property management team getting the job done and it's great to see and hear your comments/feedback in the review. Kind regards, John Horton, Director and Owner.
5/5
John’s team have the perfect combination of drive, enthusiasm and local knowledge. I understand that it’s the third time they’ve sold my house.
Hi Flora, A BIG thank you for your business and the opportunity of working with you and the property again. Also, for your 5 Star review working with Matthew and the Horton and Garton sales team. Your experience of buying and selling a property is shared with the majority of people moving home. Working with the right estate agent and solicitor it really is a team effort along with a slice of patience and a sprinkling of good fortune along the way. On behalf of Matthew and the sales team we are delighted for you and all the very best with the move and settling into you new home. Kind regards, John Horton Director and Owner.
5/5
The staff at Horton & Garton have always provided great customer service with staff going above and beyond on more than one occasion. Happy to have been a customer for the past eight years.
Hello Robin, A BIG thank to you for your business over the years... Thank you for the 5 Star review working with the Horton and Garton lettings team. You and your property are a part of my career history working in West London and I remember when you bought your house with me 'back in the day' - (almost 30 years ago.. or is it closer to 25?) Onwards and upwards... Best wishes, John Horton, Director and Owner
5/5
We had an amazing experience with Horton and Garton Hammersmith office team while purchasing our property! The team was incredibly responsive and guided us through every step of the process with patience and clarity. A special thanks to Hugh for his attention to detail and for going above and beyond to make sure everything went smoothly. We had very tight deadlines and his help was great; always available to answer our questions, making sure we felt confident in making decisions and recommending best teams to work with. We highly recommend Horton and Garton Hammersmith to anyone looking to buy a property in the area; they truly make the process stress-free and enjoyable!
Hello Alex, Thank you for sharing your 5 Star review working with Hugh Wright in the sales team at Horton and Garton. Well done Hugh Wright and your solicitor ensuring a smooth and speedy transaction. On behalf of Hugh and the sales team here at HG all the very best for 2025. Kind regards, John Horton, Director and Owner
5/5
Thank you very much to Hugh at Horton and Garton. You were a pleasure to work with and made everything so seamless and easy. No question or request was too much and you were super flexible with our timings etc. Thanks again and would thoroughly recommend using H&G and especially Hugh! Harriet & Tom
Good morning Harriet, Thank you for your 5 star review working with Hugh here at Horton and Garton sales team. Well done on such a speedy transaction from offer acceptance to exchange of contracts within 6 weeks... It is possible working with all the right parties making the move happen. On behalf of Hugh and the sales team all the very best settling into your new home. Kind regards, John Horton, Director and Owner.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 504.
The three Horton and Garton offices, by town:
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.
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