5/5
TrustpilotGreat service Homewise
I have found everyone very helpful and understanding so far making it a stress free experience.
Trusted Agent profile
Homewise estate agents in Worthing, Durham and Birmingham
★★★★★
596 reviews across 4 offices and 2 platforms
Homewise has four offices, in Worthing (two offices), Durham and Birmingham. Together they have 596 reviews on two platforms, rated 4.4 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Homewise's four offices, most reviewed first. Each has its own page.
- Homewise Worthing (1 Liverpool Gardens)1 Liverpool Gardens, BN11 1TF382 reviews · 191 on Google (4.2)36 in the last 90 days
- Homewise DurhamDH1 3HL203 reviews · 6 on Google (3.7)12 in the last 90 days
- Homewise BirminghamB46 1DL199 reviews · 0 on Google22 in the last 90 days
- Homewise Worthing (Columbia Drive)Columbia Drive, BN13 3HD0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Homewise office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleEmbarking on the Home for Life Plan requires serious thought and consideration and will not be the right choice for everyone. The Homewise website is comprehensive but does, as you might expect, tend to accentuate the benefits of the scheme. It is, therefore, essential that you prepare a full list of questions before making that first call. I spoke initially to Kayleigh who answered my questions fully and explained in detail how the Plan works and the concept of a Lifetime Lease. This was done in a friendly and professional way without any ‘pushy’ sales talk. Having decided that I wished to proceed I was introduced to Rhonda, my Account Manager, who has guided me through the process to date. She has been extremely helpful and supportive and has kept in touch on a weekly basis throughout the long period it took for me to sell my house and find my next home. It should be emphasized that, in my experience, every aspect of the Plan was explained fully and with plenty of opportunity to ask questions. With this in mind I am confident that I’ve made the right decision.
5/5
TrustpilotVery helpful
Really helpful from the point of contact Very responsive to questions and queries
Agent replied · 24 December 2024
We are very grateful for your 5 star review. We are pleased you were happy with our service.
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Agent replied · 24 December 2024
Great review thank you. All the best for the future.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Agent replied · 12 October 2026
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Agent replied · 24 December 2024
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotBrilliant estate agents
Brilliant estate agents! Really helpful, professional and friendly service provided. Especially from Julie, property consultant in the Consett office. Thank you so much for your help.
Agent replied · 24 December 2024
Thank you for the glowing 5 star review :)
5/5
TrustpilotAt last
Katie was very helpful giving us all the information we needed to help us decide that homewise was the right route for us to go
5/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent service from Denise Peace and…
Excellent service from Denise Peace and the team from J W Woods Consett during our recent new home purchase. Nothing was a problem, very informative about the property and more than happy to arrange 3 viewings in quick succession! Many thanks!
Agent replied · 24 December 2024
We are delighted you were happy with the service you received from Denise and her colleagues. Congratulations on the new home!
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Agent replied · 24 December 2024
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
5/5
GoogleRating only, no written review.
5/5
TrustpilotJust moved into our new property at…Shotley Bridge, Consett
Just moved into our new property at Shotley Bridge, Consett. From the first contact to the time we moved in we had a first class exprience from the Consett branch of JW Wood. The communications were excellent throughout and they even had an after sales service to mop up the inevitable issues that emerge post sale and a 'moving in' welcome pack stuffed with goodies and additional helpful information. Thank you JW Wood!!!
Agent replied · 24 December 2024
A lovely review thank you and we are really pleased everything worked out well for you. All the best.
5/5
TrustpilotJWWood a professional service .
JWWood are always professional and give an honest and friendly service. They process documentation quickly and efficiently through to completion allowing both landlords and tenants to meet their goals . Highly recommend.
Agent replied · 28 October 2024
Thank you so much for your kind words and recommendation! We're delighted to hear that our professional and friendly service has been beneficial to you. Our team is dedicated to processing documentation efficiently to help both landlords and tenants achieve their goals. We truly appreciate your support and look forward to continuing to meet and exceed your expectations!
5/5
TrustpilotProfessional, Efficient and Friendly
Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive. Were able to view the house in a timely manner and professional hosts when doing so. Efficient with communication and very knowledgeable. Would recommend. Thank you
Agent replied · 28 October 2024
Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!
5/5
GoogleMaybe We are first time deaf couple clients to Homewise and we consider ourselves extremely lucky to have Rhonda Wilkins as our account manager. She is very patient with us to find the right property of our dream. We discussed this through SignVideo/Zoom via BSL interpreter a few times. Everything is explained fully to us in an open and honest and makes the process for new home a nice easy experience.Rhonda is a true professional and an absolute credit to Homewise
5/5
TrustpilotAll of the staff have been very helpful, knowledgeable and professional.
All of the staff have been very friendly and professional throughout the process of selling and buying. It’s twenty five years since we bought our home so didn’t have a clue but feel very supported by the team from Consett branch. Would highly recommend.
Agent replied · 28 October 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at the Consett branch could support you throughout your home selling and buying journey, especially after 25 years. Our staff takes great pride in providing friendly and professional service, and your kind words affirm that we're on the right track. We truly appreciate your recommendation and look forward to assisting you, your friends, or family in the future.
5/5
TrustpilotHomewise appear to be unusual in care for retired folk.
Homewise appear to be an unusual organisation in the world of housing retired people. Having found a niche market, it appears their founder has developed a well experienced team and built on a reliable formula. Interactions by myself with 2 members of staff, have created good vibes for me at a particularly critical stage of my journey into old age.
4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Agent replied · 28 October 2024
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
5/5
TrustpilotFantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
Agent replied · 28 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
5/5
TrustpilotComprehensive explanation of the…
Comprehensive explanation of the process.
5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Agent replied · 28 October 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
5/5
TrustpilotJulie Prendergast of woods agents has…
Julie Prendergast of woods agents has been so helpful and patient with the sale of home in Durham. Can’t sing her praises enough.
Agent replied · 28 October 2024
Thank you for taking the time to share your positive experience with Julie Prendergast! We're delighted to hear that her helpfulness and patience made the sale of your home in Durham smoother. Julie truly exemplifies our commitment to outstanding service, and your praise means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on the successful sale, and thank you for choosing JW Wood!
1/5
TrustpilotTime Delay by Homewise
I lost my sale and purchase through Homewise not revealing that they were bringing a 3rd party into fund. This was never mentioned & I wasted 4 months & money on solicitors & having to pay a fee to HW & then they could not provide the service. Luckily I have now found my own way without their involvement. Communication very poor. I was not told by HW at the beginning of transaction that they would be using a 3rd party to fund their purchase. The Freeholder would not agree to have a 3rd party as a leaseholder.As all of this was being negotiated between HW & the Freeholder without communication of what the hold up was. I was left losing the purchase that HW was negotiating for & losing the buyer for my flat. 4 months went by & I was left back to Square 1 without an apology & a lot of money out of pocket.At the beginning they made an increased offer on the proposed purchase without asking for my agreement.I did not exist as a 76 year old woman going through a very significant change in my life. They were heartless and only out for business. My advisor did the best he could under circs where there were just so many people involved the client is just a chess piece.Think carefully. Luckily now directly purchasing my own property & good to have my voice heard at every stage of the process.
Agent replied · 23 October 2024
Dear Isa,Thank you for reviewing Homewise, although we are disappointed to hear that you are not satisfied with the level of service you have received. I have personally reviewed your sales journey and spoken with the members of the team who supported you through the process to understand what took place and can assure you that every effort was made to purchase your chosen leasehold property as quickly as possible.I understand from Sam that the proposal for Homewise to make a higher offer to secure the apartment was agreed between you at the end of a business day, with Homewise acting promptly to have the new offer accepted as soon as possible following that call. As agreed, the difference in the increased offer was to be covered by Homewise, a decision that was made with you, so we could try and secure the property on your behalf at no additional cost to you.As part of our service, Homewise manages the conveyancing process, free of charge, to facilitate the purchase of your chosen property. Every purchase process is unique and comes with its own challenges that can take time to overcome, but our in-house experts work with all parties in the chain to progress sales as swiftly as possible. This takes many hours, and we will always update customers as soon as we are able to provide news. I’m sorry to hear you felt there was a lack of communication during this time and will assess our processes to see if more frequent conversations may be possible.I am told the freeholder of your chosen apartment was very challenging to deal with during conveyancing and wanted to levy high percentage fees and conditions which were untenable. I believe that the overall issue was that the fees could not be negotiated to an agreeable level between parties. At this time unfortunately your circumstances changed with your own property sale and, as you say in your review, your buyer chose to withdraw. Unfortunately, these circumstances were beyond our control.Homewise is a small, family-run business that helps hundreds of customers each year to secure the right home for their retirement through our Home for Life Plan and, at times, we work with funding partners to ensure the long-term security of a Home for Life Plan. Rest assured this has no impact on the details of the Plan nor your relationship to your home, and the proposed involvement of a funding partner had no impact on the failure of this proposed purchase.Information relating to funding partners is supplied to all customers in one of the early sales documents which everyone must read, sign and return so that all parties understand and are entirely comfortable with the nature of the proposed Plan prior to choosing to proceed. In addition, all customers must receive independent legal advice on the Plan so that they have received assurance as to the security of the Plan, and their rights under it, from their own solicitor. Please be assured we will always work with the best interests of our customers at heart and seek to purchase their chosen property. Regretfully we were unable to purchase the home you wanted this time, but I am pleased you have found an alternative option for your future needs.Should you wish to discuss your experience further please reach out to me directly via service@homewise.co.uk, and I wish you the best of luck in your new home.DominicOn behalf of the Homewise Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Homewise
Which Homewise office has the most reviews?
Worthing (1 Liverpool Gardens) has the most, with 382 reviews rated 4.3 out of 5, followed by Durham with 203.
Where are the Homewise offices?
The four Homewise offices, by town:
- Birmingham: Birmingham, B46 1DL
- Durham: Durham, DH1 3HL
- Worthing (1 Liverpool Gardens): 1 Liverpool Gardens, Worthing, BN11 1TF
- Worthing (Columbia Drive): Columbia Drive, Worthing, BN13 3HD
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
