Homewise Durham reviews

★★★★★ 3/5

Trustpilot

Following my original review

Following my original review, I provided additional evidence including Uber earnings records and bank statements to support the income declared on my application. The tenancy ultimately did not proceed because the landlord required a successful Goodlord referencing outcome. However, after reviewing the evidence, JWW agreed to refund the holding deposit in full. The process was frustrating at times, particularly due to delays and conflicting communication regarding the holding deposit. However, I appreciate that the matter was eventually reviewed by management and resolved, and the refund has now been received. Thank you to Ashley Mitchell for taking the time to review the case and bring it to a conclusion.

Frank · 14 June 2026

★★★★★ 4/5

Trustpilot

Complex process, happy outcome.

Our primary contact, Andrew Oates went above and beyond to close our rental agreement. New rules and inevitable new processes mean that everyone involved is treading new ground, and it takes time. All of the JWW staff with whom we came into contact were polite and attentive and we are happily settling in to our new home.

James · 2 October 2026

★★★★★ 5/5

Trustpilot

Very positive experience

I had a very positive experience with the agency and would be happy to recommend them. In particular, Megan was extremely helpful, professional, and patient throughout the entire rental process. She made sure everything progressed smoothly, ensuring that all required documents were completed correctly and submitted on time by all parties involved. Her support and attention to detail made the whole process much easier and less stressful.

Mateusz · 23 June 2026

★★★★★ 5/5

Trustpilot

I would highly recommend J W Wood

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional and kept us up to date and informed at every step of the way. We are delighted with the service offered and are so pleased we chose the company to manage our sale.

Loraine · 3 May 2026

★★★★★ 5/5

Trustpilot

Fast and helpful, great result

I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki

Grant · 28 January 2026

★★★★★ 5/5

Trustpilot

Sarah Graham has been amazing…

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent, highly recommend!

Sara · 17 February 2026

★★★★★ 1/5

Trustpilot

Staff members making disgusting…

Staff members making disgusting comments about people's faith and ethnicity online Now claiming they unaware when I spoke to the owner or manager sent the relevant documents etc and explained who it was and screenshots yhen have the gall to delete my Google review claiming I never dealt with the consett office whene and family members had go there multiple times as they ironically whinged about keys when they in return didn't have keys ready when I had laid for van for removals worst eatse agents o have dealt with and their reply below proves this when they already said they was looking into it so they obviously don't care about their staff member being abusive about Egyptians... Also the one in question and another have blocked me on LinkedIn I would of screen shot it and sent to you and obviously you have misplaced so much for taking it seriously and she would be spoke to etc.... Looked for hours just now I'm sure it's the lady from Darlington who said it but she has blocked me so I can't view her sickening posts she's also friends with an obvious RW guy and you know who I'm talking about as gave the name and such like so much for taking it seriously and looking into it...

Stuart · 8 October 2026

★★★★★ 5/5

Trustpilot

Megan Cunningham was lovely

Megan Cunningham was lovely, friendly, polite and very efficient. She contacted the landlord or our behalf regarding questions we had and we got a reply very quickly.

Sarah · 18 August 2026

★★★★★ 5/5

Trustpilot

Spoke with a very friendly property…

Spoke with a very friendly property manager called Andy when we enquired about a place in Durham. Really friendly and polite service and was really helpful answering my questions. Thanks Andy!

Megan · 30 June 2026

★★★★★ 5/5

Trustpilot

All the team great to deal with

All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!

Nick · 18 August 2026

★★★★★ 1/5

Trustpilot

Rigid Viewing Hours and an Unwillingness to Accommodate

When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.

Maggie · 7 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from J W Woods, Darlington

An excellent service from J W Woods of Darlington regarding the agent-led sale of our property. From the initial valuation, high quality photographs, full professional sales literature and advertising has led to a sale (subject to contract) in a fairly short period. There has been full communication of staff conducted viewings via succinct and timely emails, with telephone calls only when necessary regarding offers, where assistance has been provided. Office staff have been courteous and professional at all times. A highly recommended service.

Dave · 3 March 2025

★★★★★ 2/5

Trustpilot

The house I was purchasing was in an…

The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.

Princess · 13 May 2026

★★★★★ 1/5

Trustpilot

Disappointing experience

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.

Jordon · 5 May 2026

★★★★★ 5/5

Trustpilot

Review for Andrew

Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.

Angie · 22 June 2026

★★★★★ 5/5

Trustpilot

The staff at the Chester le street…

The staff at the Chester le street branch have been amazing. Special shout out to Adrian, Vicky and Chloe who have all been a massive help to us. We would recommend them to anyone wanting fantastic help. Thank you all .

Lorraine · 1 February 2026

★★★★★ 5/5

Trustpilot

I am currently in the process of…

I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!

Loveneesh · 3 September 2026

★★★★★ 5/5

Trustpilot

Great experience

I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!

Marlene · 17 June 2026

★★★★★ 5/5

Trustpilot

Professional

Professional, attention to detail, friendly and great communicators are just some of the words I would use when describing JWWOODS. From the valuation onwards this has been a very very positive experience. Anne at Durham office is incredibly diligent and has been keeping me informed on every detail. I would highly recommend Woods for all of your buying and selling needs.

Mr · 30 June 2025

★★★★★ 5/5

Trustpilot

A very professional and efficient…

A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.

Scott · 14 January 2026

★★★★★ 5/5

Trustpilot

My first time renting a house

My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful. It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped

Mrs · 31 January 2025

★★★★★ 5/5

Trustpilot

Can I take this opportunity to thank…

Can I take this opportunity to thank the Consett office for a very professional service, kept updated at all times and always a prompt response to any queries Thanks Dudley

Dudley · 9 October 2026

★★★★★ 5/5

Trustpilot

Yes experience was great definetly…

Yes experience was great definetly recommend Amanda Dowson was brilliant helpful kind very professional will definetly be using again thank you to her and whole team that worked on it

Ruby · 9 October 2026

★★★★★ 5/5

Trustpilot

Beyond Expectations and Completely Professional

From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .

John · 25 February 2026