Trusted Agent profile · Durham
★★★★★
203 reviews across 2 platforms
Durham, DH1 3HL
Part of Homewise, see every office.
Homewise's office in Durham is rated 4.5 out of 5 across 203 reviews on two platforms, including 6 Google reviews rated 3.7. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotSwift and Easy Process
Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had. Any timing issues were down to the vendor taking time to reply and not JWW at fault.
Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
5/5
Trustpilot115 years of service and it shows!!
Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏
Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Great review thank you. All the best for the future.
5/5
TrustpilotThe staff and in particular Julie and…
The staff and in particular Julie and Nicki were prompt efficient and always helpful .
Thanks for the 5 star review :)
5/5
TrustpilotBrilliant team …
I would like to thank all of the team in jw woods Bishop Auckland branch, I bought ,sold and bought again with them they are all fantastic, they keep you informed of everything and answer any questions what need answering, there a excellent team thank you all
Thank you so much for your kind words and for trusting our Bishop Auckland team with not just one, but multiple property journeys! We're delighted to hear that you found our team fantastic and appreciated the communication and support throughout. It’s always our goal to make the process as smooth and stress-free as possible. Wishing you all the best in your new home, and we’re here for you anytime you need us in the future!
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
5/5
TrustpilotGreat experience
Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.
Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.
5/5
TrustpilotSuperb!!
We were looking for a house and Martyn the manager of Bishop Auckland branch couldn’t do enough to help us! Told us of a property new to the market, when I looked at pics I thought not for us but we viewed anyway, blown away was an understatement! It was like he saw my dream! He was friendly efficient and always there on the other end of the phone to sort the purchase quickly! Thank you so much to you and your team excellent service!
What a wonderful review thank you! Martyn was delighted to receive your very personal review and passes on his sincere thanks for sharing your feedback.
4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
5/5
TrustpilotThe Darlington Team are outstanding in…
The Darlington Team are outstanding in their professionalism. They have kept me informed of any developments at all times. Extremely courteous and friendly. It can be daunting having to sell or buy a property. The Darlington Team will do their utmost to put you at ease and assist with your very important financial and residential decisions and processes
Thank you for your kind words! We're thrilled to hear that our professionalism, communication, and support made your experience smooth and reassuring.
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
TrustpilotExcellent Service & Smooth Process
Can’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way. The staff were friendly and made the whole process easy, ensuring everything ran smoothly. They were instrumental in achieving a quick sale for us in a short space of time. A truly professional and supportive team, thank you!
A great review thank you. We are very grateful for your excellent feedback and compliments for our team.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotGood services
Everything was organized very well
Thank you for the 5 star review :)
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Great communication. It would highly recommend them.
Thank you Victoria for the 5 star review. We greatly appreciate the positive feedback.
5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
5/5
TrustpilotI’m so pleased with the service I…
I’m so pleased with the service I received. The team were professional, approachable, and always happy to answer my questions. They explained every step of the selling process in detail, making it smooth and stress-free.
Thank you so much for your kind words! We're thrilled to hear you had such a smooth and stress-free experience. It was our pleasure to assist you every step of the way.
5/5
TrustpilotHandling my sale and purchase
Handling my sale and purchase, excellent service and Denise is very professional and responsive. Fingers crossed for a safe conveyance!
Many thanks for the 5 star review. Our Consett team will be delighted that you were happy with their service.
5/5
TrustpilotHighly recommend the Durham JJ Wood team have been…
The Durham JJ Wood team have been excellent throughout the process of selling and buying our house, Julie, Ann, Nicky and Jonathan have given us superb step by step advice on all aspects of the process, I would highly recommend J J Wood
A lovely review thank you and we are delighted that several of our team were able to contribute to a positive experience both in buying and selling.
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