Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Darlington Team
The Darlington Team have been very helpful giving realistic, practical and knowledgeable advice. They have always been very pleasant, easy to contact and good at updating me. I would happily recommend them.
EMS · 2 April 2025
Agent replied · 12 October 2026
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you found the Darlington team to be so helpful and knowledgeable, providing you with realistic and practical advice.
★★★★★ 5/5
TrustpilotAll of the staff have been very helpful, knowledgeable and professional.
All of the staff have been very friendly and professional throughout the process of selling and buying. It’s twenty five years since we bought our home so didn’t have a clue but feel very supported by the team from Consett branch. Would highly recommend.
Caroline · 16 October 2024
Agent replied · 28 October 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at the Consett branch could support you throughout your home selling and buying journey, especially after 25 years. Our staff takes great pride in providing friendly and professional service, and your kind words affirm that we're on the right track. We truly appreciate your recommendation and look forward to assisting you, your friends, or family in the future.
★★★★★ 5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Helen · 28 February 2025
Agent replied · 12 October 2026
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
★★★★★ 5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Geoff · 26 March 2025
Agent replied · 12 October 2026
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
★★★★★ 5/5
TrustpilotGreat landlord experience
Ashley · 9 January 2026
Agent replied · 24 December 2024
Thanks for taking the time to write this review
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID. They were dishonest and were not presenting our interests as the sellers and promoted and protected the buyer. The overall service verged on negligence and they were in violation of three of the codes of conduct that they are signatory to, and we thought about taking them to the property Ombudsman but we decided our time is too valuable to spend on them. The Durham office knew that we were so disappointed and so shocked, of how things transpired including the managing director, but not a single person picked up the phone to talk to us.
They deserve 0 stars in reality. They in fact give a bad name to real estate agents. It took us that long to digest how badly they managed the whole process over an 11 months period, and only now we feel we can put a review that reflects their unprofessionalism, dishonesty and the favoring of the buyer, while representing us and the sale of our house.
William · 11 July 2024
★★★★★ 5/5
TrustpilotThe Darlington Team have been very…
The Darlington Team have been very helpful with me buying a property with lots of advise when not too sure about things.
Patricia · 3 July 2025
Agent replied · 12 October 2026
Thank you for your kind words! We're so glad our Darlington team could assist you throughout your property purchase and provide helpful advice along the way.
★★★★★ 5/5
TrustpilotAll the staff we dealt with were…
All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.
Mrs · 28 January 2025
Agent replied · 12 October 2026
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.
★★★★★ 5/5
TrustpilotExcellent
The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others
Pete · 17 December 2024
Agent replied · 24 December 2024
We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.
★★★★★ 1/5
TrustpilotDon’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
Joanne · 26 October 2022
★★★★★ 5/5
TrustpilotAmazing service from Darlington branch…
Amazing service from Darlington branch and hope to complete service soon. The team at Darlington are really helpful and will try to help you as much as possible.
Syed · 11 March 2025
Agent replied · 12 October 2026
A huge thanks from our Darlington team for taking the time to leave a positive 5 star review. Let us know if we can assist in any way.
★★★★★ 5/5
TrustpilotFrom our first contact with Sarah…
From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.
Mags · 22 November 2024
Agent replied · 24 December 2024
Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.
★★★★★ 5/5
TrustpilotSuper service
Great service from valuation to sale to agreed sale ...kept informed and very efficient
Paul · 5 August 2025
Agent replied · 2 June 2026
Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.
★★★★★ 5/5
TrustpilotA Positive Experience all the way.
Friendly,supportive staff all the way, Jenny in Durham was brilliant, contacting me regularly to keep me in the loop. A few twists and turns along the way from the buyer, which got me worried, but Jenny was calm and reassuring throughout, and we finally got over the line.
Paul · 11 February 2023
★★★★★ 5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Mark · 21 March 2025
Agent replied · 12 October 2026
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
★★★★★ 5/5
TrustpilotHouse Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
Peter · 20 March 2025
Agent replied · 12 October 2026
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
★★★★★ 5/5
TrustpilotVery professional
Very professional
Covered all the bases
Provided updates at every point of purchasing the property and letting out to tennants
Timi · 4 April 2025
Agent replied · 12 October 2026
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
★★★★★ 5/5
TrustpilotJWWood a professional service .
JWWood are always professional and give an honest and friendly service. They process documentation quickly and efficiently through to completion allowing both landlords and tenants to meet their goals .
Highly recommend.
Neil · 18 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and recommendation! We're delighted to hear that our professional and friendly service has been beneficial to you. Our team is dedicated to processing documentation efficiently to help both landlords and tenants achieve their goals. We truly appreciate your support and look forward to continuing to meet and exceed your expectations!
★★★★★ 1/5
TrustpilotTerrible estate agent
After 15 viewings on my property without a sale I found out that JW Woods were letting the tenant I was evicting handle viewings.
Complete incompetency. Terrible service. Wasted opportunity to sell now the market is in freefall.
Anthony · 12 July 2023
★★★★★ 5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Judith · 11 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
★★★★★ 5/5
TrustpilotBrilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
Georgia · 10 April 2025
Agent replied · 12 October 2026
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
★★★★★ 5/5
TrustpilotExcellent service from JJWood would use…
Excellent service from JJWood would use them again Thanks to all the team
Tom · 27 May 2025
Agent replied · 12 October 2026
Many thanks for the 5 star review. Let us know when you are in need of assistance next.
★★★★★ 5/5
TrustpilotReally great experience with Woods
Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.
LH · 25 February 2025
Agent replied · 12 October 2026
A huge thank you from Julie at our Durham office for a lovely review. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent communication from staff…
Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.
Michael · 5 November 2024
Agent replied · 24 December 2024
A great start and we hope everything works out brilliantly. Thank you for the review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
