Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHomewise should not trading …
Everything went wrong i bought a lifetime lease from home wise about 5 years ago and I not happy with the property at there so many faults with the house which some of jobs I had pay for my self as I am 75 years of and finding it very had to do and I will not reckonmeding to anybody as homewise should not be trading 😞 😞 😢
Steven · 6 September 2025
Agent replied · 23 September 2025
Thank you for taking the time to share feedback, although we’re sorry to hear you’re feeling unhappy, this is never what we want for our customers.
At Homewise, our purpose is to help people enjoy peace of mind and long-term security in their homes, and we’re disappointed to hear this hasn’t been your experience. We are proud of the service we provide to help people, and experiences like you describe are not typical. We’d really like the opportunity to speak with you, understand your circumstances in more detail, and see how we can help ease your concerns.
Please reach out to our Customer Care team at service@homewise.co.uk so we can identify your account and discuss ways we may support you.
Kind regards,
Danielle
On behalf of Homewise
★★★★★ 5/5
GoogleVery good professional service from Rhonda and her team throughout as it was a bit difficult at the start as we are both Deaf and explained to them about Deaf Awareness and using BSL interpreters through zoom and made the communication between us and Rhonda and her team more effective! We are hoping before long get our home through Homewise as the process is going well so far! Fingers crosses! Can’t thank Rhonda enough from the bottom of our hearts! Andrew and Sonia
Andrew · 10 October 2024
Agent replied · 24 October 2024
Thank you for your kind words, we are really happy that things have been going well and hope we will be able to find your perfect property soon, so you can move into your new home.
★★★★★ 5/5
TrustpilotVery informative support
Although I have not yet bought a property through Homewise, what I have done is to seek information about the process. Becci has been excellent - patiently answering many questions over lengthy phonecalls. It has made things really clear and if I find a property that fits the bill, I do think Homewise could be a really good option for me.
EMC · 18 March 2026
★★★★★ 5/5
GoogleI recently had my eyelashes permed and coloured by Margy who did a really excellent job. I had never had this done before and was a bit apprehensive, but I needn’t have worried as she was very careful and took great care and didn’t rush anything. I was able to relax and enjoy the beauty treatment while chatting away with Margy. The results were certainly worth it. Thank you Margy.
Margy’ s Beauty Therapy Kirkby Malzeard x
Patricia · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business and I know that they would love to hear how well they did with your eyelash perm and tint.
★★★★★ 5/5
GoogleHeatherlie House Hotel
This was our third (annual) visit. We stayed three nights and from the warm welcome on our arrival until our departure we were again treated to a wonderful stay. Sonny is the perfect host and he, his family and his staff go out of their way to ensure that guests are happy and well catered for. Many thanks to them all.
We are already looking forward to next year.
John and Helen.
John · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business. It sounds as though you had a wonderful holiday at the Heatherlie House Hotel and I am sure they would love to hear how their service had a positive impact on the time you spent with them.
★★★★★ 5/5
TrustpilotEverything was very clearly explained…
Everything was very clearly explained and what was discussed was emailed through promptly, so that we could read through. Keira is extremely friendly and helpful and made us feel that we could ask anything and that no question was a silly question. We are very impressed with homewise and will hopefully be able to proceed and relocate back to Kent.
Carol · 13 February 2026
★★★★★ 5/5
GoogleHome wise are very helpful, and Rhonda has been very good, but reducing our home is not the problem as quoted from our PROPERTY AGENT. I know RHONDA is doing her best but I told her over and over again its the situation out there, we are very down at present and want to move especially as there are 2 bungalows we are interested in but every one is in the same boat just hope agent moving photos around might help. We so want tom move.
Sue · 18 May 2024
Agent replied · 17 June 2024
Hello Sue,
Thanks so much for the time you sent writing your feedback. We completely understand your frustration and from speaking with you and your agent I feel, just working together, in this difficult market, I will support you and be by your side every step of the way.
Rhonda
★★★★★ 5/5
TrustpilotI didn't really know or understand how…
I didn't really know or understand how this company works until I spoke to Gemma who explained, in general, how it more or less does work. Too good to be true, it's a con, we're my first thoughts. After speaking with Gemma I am very interested to know more. Can't wait to speak to a accountant manager next week.
William · 21 January 2026
★★★★★ 5/5
GoogleThe people at Homewise put my mind at rest and answered all my questions -often had a friend with me whilst we both asked things ,we didn't quite understand -Highly reccomend this trustworthy company .Especial thanks to Charlotte -and Rhonda -professional but kind and caring -its meant so much to me .
Jo · 16 January 2026
★★★★★ 1/5
TrustpilotYou will not see your investment again.
Let me start by saying I did not complete my transaction with Homewise and I am not a customer. I rang the Homewise team and I am assuming Mr. B from Homewise has given me the right advise. I asked a simple question as to what happens to the investment I make when I get to the end of my lifetime lease. In a year from now or even 25 I would like some share of the money I have paid to Homewise to be returned to my loved ones. He said if you do not opt to safeguard the future value of your home then your loved ones will receive nothing.
Shyam · 16 September 2025
Agent replied · 23 September 2025
Thank you for your feedback. The information you were given is correct, though we appreciate it can sometimes feel a little complex, and we’d love to help clear things up.
With the Home for Life Plan, you make a single upfront payment to live in your chosen home rent-free, mortgage-free and without interest repayments for life, there are no ongoing payments to Homewise. Choosing a 0% safeguard gives you the maximum saving on the property price today, while safeguarding up to 50% means paying more initially but ensuring a guaranteed inheritance for your estate in the future.
Some people prefer to free up more money now to enjoy retirement or gift an early inheritance, while others like the peace of mind that comes from safeguarding funds for their loved ones. Every Plan is bespoke, so it’s always tailored around each person’s unique wishes and needs.
We completely understand that a Home for Life Plan won’t be the right option for everyone but, for those we do help, it can be truly life-changing, and we’re proud of the difference it makes. If you’re still exploring your options and would like to talk things through in more detail, please don’t hesitate to get back in touch - our team is always happy to help.
Kind regards,
Jess
On behalf of Homewise
★★★★★ 5/5
TrustpilotClear and easy to understand
Everything was clearly explained with no jargon and in easy to understand language. A calculator calculates the best price for a property you have seen and what you would pay with Homewise stepping in. It really is that simple
MsBalderrama · 27 February 2026
★★★★★ 5/5
GoogleEmbarking on the Home for Life Plan requires serious thought and consideration and will not be the right choice for everyone. The Homewise website is comprehensive but does, as you might expect, tend to accentuate the benefits of the scheme. It is, therefore, essential that you prepare a full list of questions before making that first call. I spoke initially to Kayleigh who answered my questions fully and explained in detail how the Plan works and the concept of a Lifetime Lease. This was done in a friendly and professional way without any ‘pushy’ sales talk.
Having decided that I wished to proceed I was introduced to Rhonda, my Account Manager, who has guided me through the process to date. She has been extremely helpful and supportive and has kept in touch on a weekly basis throughout the long period it took for me to sell my house and find my next home. It should be emphasized that, in my experience, every aspect of the Plan was explained fully and with plenty of opportunity to ask questions. With this in mind I am confident that I’ve made the right decision.
Hugh · 3 November 2024
★★★★★ 5/5
GoogleMaybe We are first time deaf couple clients to Homewise and we consider ourselves extremely lucky to have Rhonda Wilkins as our account manager. She is very patient with us to find the right property of our dream. We discussed this through SignVideo/Zoom via BSL interpreter a few times. Everything is explained fully to us in an open and honest and makes the process for new home a nice easy experience.Rhonda is a true professional and an absolute credit to Homewise
Sonia · 17 October 2024
★★★★★ 5/5
TrustpilotMr Moores was very helpful answering…
Mr Moores was very helpful answering all my questions. Very polite. Made no attempt to hurry m Sent information through to me very quickly.
Ann · 19 May 2026
★★★★★ 5/5
GoogleWeds 25th Feb 2026:
I spoke to Charlotte one of the employees who was very helpful and patient in explaining the scheme. I felt reassured about the scheme following her phone call.
Mark · 16 March 2026
★★★★★ 5/5
TrustpilotSeeking a new property
Kiera was quick to access our situation and has come up with a great deal of information on how Homewise could help us to achieve our objective ,we look forward to further contact.
Mrs · 4 March 2026
★★★★★ 5/5
GoogleWe are so happy to talk about Homewise !! From the start of our move from East Preston to Devon, everyone in the Office has beenr theso kind and helpful .. especially Rhonda and latterly when things …
Janice · 16 December 2025
★★★★★ 4/5
TrustpilotHomewise and Rhonda Wilkins was very…
Homewise and Rhonda Wilkins was very good, always cheerful and her explanations were very clear and easy to understand. Rhonda provides great service. I would highly recommend Homewise for help buying a property
Diane · 20 January 2026
★★★★★ 5/5
TrustpilotHome wise
Gemma was very easy to talk to and was not pushy about making a deal or sale. She was knowledgeable and easy on the ear.
Mr · 17 March 2026
★★★★★ 5/5
TrustpilotOur experience with Homewise was professional and extremely helpful
Our experience with Homewise was outstanding. Kayleigh was our contact, she was extremely helpful and went above and beyond to help us locate a possible property to purchase. She came across empathetic to our wishes, needs and decision. We did not go with Homewise in the end as we've decided to retain 100% of ownership. The scheme is a great one but just not for us. We would consider Homewise if our situation should change in the future.
Esther · 10 June 2024
★★★★★ 5/5
GoogleA quick enquiry turned to a short and concise beneficial education. Thanks to Gemma's brilliance. I am now looking forward to hopefully progress with Homewise.
Ay · 16 February 2026
★★★★★ 5/5
GoogleI have been in touch with Charlotte for over 12 months now.
She would check in with me periodically to see whether my situation had changed and yes. As of December 2025 i am looking forward to working with Homewise to help me secure my next home.
They are so lovely to talk to , they are never pushy and they have so much empathy for your needs .
I can highly recommend them to all who are later in life and looking for a new Adventure.
Regards.
Tony Anderson. Poole, Dorset.
Tony · 16 December 2025
★★★★★ 5/5
TrustpilotThis wonderful Company especially …
This wonderful Company especially Rhonda have seen me though every step of the way in purchasing my propery ,They are like having a extended Family
Julie · 14 February 2026
★★★★★ 3/5
TrustpilotPlease read the ‘small print ‘
Homewise tried their best to help me proceed with a property I liked, but when my Buyer pulled out of my sale at the last minute , everything fell apart.
Karen · 6 May 2026
Agent replied · 31 May 2026
Thank you for sharing your feedback. We know how upsetting it can be when a sale falls through, especially after so much time and preparation. Sadly, property chains can break down through circumstances outside everyone’s control, and we understand how particularly hard that is when you were ready to move.
It means a lot to hear that you were pleased with how hard Homewise tried to support you. We pride ourselves on giving dedicated support throughout the journey and working closely with our customers over many months, free of charge.
We appreciate how disappointing it is to lose money when a move doesn't go ahead and you’re not able to settle into your new home as planned. The £895 fee mentioned covered costs and work already undertaken as part of the purchase process, including the survey work carried out on your chosen property before the move was cancelled, which unfortunately meant the fee could not be refunded.
The moving process can be incredibly stressful, especially when plans change suddenly. We hope that, should you ever wish to resume searching for a new home in the future, you won’t hesitate to reach out to Homewise again. We’ll be here to help.
Best regards,
Jess
On behalf of Homewise
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