5/5
TrustpilotRhonda was very clear and helpful ,took…
Rhonda was very clear and helpful ,took notice and answered our questions .Very pleasant and reassuring and made us feel confident that she would be looking after our interests as we proceed .
Trusted Agent profile · Worthing
Homewise Worthing reviews
★★★★★
382 reviews across 2 platforms
1 Liverpool Gardens, Worthing, BN11 1TF
Homewise's office in Worthing, at 1 Liverpool Gardens, is rated 4.3 out of 5 across 382 reviews on two platforms, including 191 Google reviews rated 4.2.
Reviews
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHeatherlie House Hotel This was our third (annual) visit. We stayed three nights and from the warm welcome on our arrival until our departure we were again treated to a wonderful stay. Sonny is the perfect host and he, his family and his staff go out of their way to ensure that guests are happy and well catered for. Many thanks to them all. We are already looking forward to next year. John and Helen.
Agent replied · 24 October 2024
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business. It sounds as though you had a wonderful holiday at the Heatherlie House Hotel and I am sure they would love to hear how their service had a positive impact on the time you spent with them.
4/5
GoogleWE FELT AT HOME WITH RHONDA We approached Homewise with a view to moving nearer to the coast, knowing we'd need to top up the value of our current home to afford a coastal property for our retirement. The Homewise solution offered that top-up option, whilst deferring the need for repayments until after we'd passed. We were impressed with the professional approach and thoroughness of both the Homewise representatives who handled our initial enquiries. As we went deeper into the process, we were assigned our own account manager - the equally professional but also delightful Rhonda. We jokingly referenced the old Beach Boys hit "Help Me Rhonda" but our account manager did indeed turn out to be extremely helpful, guiding us through the system with ease and good humour. You might say that we got Good Vibrations... Our Homewise journey ended soon after this stage, only because we realised that even their maximum top-up wouldn't be enough to achieve our dream. We would stay in our current home and make the very best of it. When we informed Rhonda of our decision, she showed great empathy and there was not even a hint of pushing us to reconsider. Should we ever need to go down the same path again, we would definitely be asking Rhonda to handle the process for us.
5/5
TrustpilotEverything was very clearly explained…
Everything was very clearly explained and what was discussed was emailed through promptly, so that we could read through. Keira is extremely friendly and helpful and made us feel that we could ask anything and that no question was a silly question. We are very impressed with homewise and will hopefully be able to proceed and relocate back to Kent.
5/5
TrustpilotI didn't really know or understand how…
I didn't really know or understand how this company works until I spoke to Gemma who explained, in general, how it more or less does work. Too good to be true, it's a con, we're my first thoughts. After speaking with Gemma I am very interested to know more. Can't wait to speak to a accountant manager next week.
5/5
GoogleFrom start to finish I had an amazing experience with Homewise, Simi guides me through the process from start to end, regularly amd catching up with throughout the process, it was like speaking to a supportive friend and I valued her guidance throughout. Karlie then dealt with the sales progression very professionally and made sure that everything ran smoothly. Simi still had catch up calls with me so I felt incredibly comfortable during what can be a stressful time. Thank you to the team at Homewise, including Gemma who always answered my calls to the office, always being friendly and helpful I am now in my new home and extremely happy. Thank you to all of the team for making thgis an easy and seamless experience
5/5
TrustpilotFantastic to work with, can't recommend Homewise enough
From start to finish I had an amazing experience with Homewise, Simi guides me through the process from start to end, regularly amd catching up with throughout the process, it was like speaking to a supportive friend and I valued her guidance throughout. Karlie then dealt with the sales progression very professionally and made sure that everything ran smoothly. Simi still had catch up calls with me so I felt incredibly comfortable during what can be a stressful time. Thank you to the team at Homewise, including Gemma who always answered my calls to the office, always being friendly and helpful I am now in my new home and extremely happy. Thank you to all of the team for making thgis an easy and seamless experience
2/5
TrustpilotOne thing I would recommend make sure…
One thing I would recommend make sure you have picked your for ever home . Unless you’re wise enough to have a good percentage invested in the property . So you can move with out a massive loss of your money. I did not realise you had to pay not just your own legal fees which l would expect anyway, but you have pay all the investors legal fees as well. 🤷
5/5
GoogleRight on time call back from Becci, who kindly answered all our many questions. As the only person I have spoken to, so far, at HomeWise, the company is presently in my 100% satisfaction category. Thanks to Becci.
5/5
TrustpilotFinding my happy place.
Both people I have deal with so far (Keira and George) have been extremely helpful and informative, quickly answering my questions and attentive to my needs. Early days in the home finding process but I don't feel pressured in pursuing what will be my final home. Being aged and escaping marital issues, I now feel I have a shot at happiness thanks to Homewise (just wish I'd heard of them a lot, lot sooner).
1/5
GoogleThey are very inflexible with their criteria. They have lost me an almost perfect apartment because they don't understand the local property market. They have a policy of not financing you if the building has a business attached. In my case the apartment I wanted was at the opposite end to the business and would have had no impact on the apartment. It was in an excellent location and would sell well in the future. Their concern was that it might not sell in the future but it certainly would.
Agent replied · 11 October 2026
Thank you for your review, your feedback is important to us and helps improve our service. I am sorry Homewise was unable to purchase the apartment you liked; please be assured our expert team will always try to secure the best homes that meet the needs of our customers. As a business, we have criteria in place to ensure that all properties purchased meet the requirements as a Home for Life. The property standards we follow are similar to mortgage lending criteria for the best interests of our customers. Unfortunately, in this case, the property did not meet our criteria as it was attached to a commercial property. Homewise do not purchase properties that may be unsuitable or may impact the long-term wellbeing of our customers and, whilst we do consider the future saleability of any property we purchase, we are committed to finding the right home so that customers can be happy and secure for their lifetime. Being attached to a commercial property, for example, can impact property insurance costs and carry greater risk of fire, robbery, and disturbance with antisocial business hours. I hope this helps explain, and please do not hesitate to get back if you would like to discuss your options and explore alternative properties in the future. Best regards, Danielle - on behalf of Homewise
5/5
GoogleGeorge was very helpful in explaining all my options and helping me navigate things when a problem came up
5/5
GoogleA fabulous service and fabulous staff . Homewise is an excellent way of buying property that is desirable yet with your own money cannot be reached . Homewise will make up the difference in the price making it easy for you to own the property ( but that is subject to their terms ). Read the Homewise process into house purchasing, you'll be amazed
5/5
GoogleThe people at Homewise put my mind at rest and answered all my questions -often had a friend with me whilst we both asked things ,we didn't quite understand -Highly reccomend this trustworthy company .Especial thanks to Charlotte -and Rhonda -professional but kind and caring -its meant so much to me .
1/5
TrustpilotYou will not see your investment again.
Let me start by saying I did not complete my transaction with Homewise and I am not a customer. I rang the Homewise team and I am assuming Mr. B from Homewise has given me the right advise. I asked a simple question as to what happens to the investment I make when I get to the end of my lifetime lease. In a year from now or even 25 I would like some share of the money I have paid to Homewise to be returned to my loved ones. He said if you do not opt to safeguard the future value of your home then your loved ones will receive nothing.
Agent replied · 23 September 2025
Thank you for your feedback. The information you were given is correct, though we appreciate it can sometimes feel a little complex, and we’d love to help clear things up. With the Home for Life Plan, you make a single upfront payment to live in your chosen home rent-free, mortgage-free and without interest repayments for life, there are no ongoing payments to Homewise. Choosing a 0% safeguard gives you the maximum saving on the property price today, while safeguarding up to 50% means paying more initially but ensuring a guaranteed inheritance for your estate in the future. Some people prefer to free up more money now to enjoy retirement or gift an early inheritance, while others like the peace of mind that comes from safeguarding funds for their loved ones. Every Plan is bespoke, so it’s always tailored around each person’s unique wishes and needs. We completely understand that a Home for Life Plan won’t be the right option for everyone but, for those we do help, it can be truly life-changing, and we’re proud of the difference it makes. If you’re still exploring your options and would like to talk things through in more detail, please don’t hesitate to get back in touch - our team is always happy to help. Kind regards, Jess On behalf of Homewise
4/5
TrustpilotGary was the original person i spoke…
Gary was the original person i spoke to, he was very helpful and explained how Homewise works, and puts you at ease, thankyou Gary for all your kindness
5/5
GoogleRhonda is a great help, providing all the information needed.
5/5
TrustpilotClear and easy to understand
Everything was clearly explained with no jargon and in easy to understand language. A calculator calculates the best price for a property you have seen and what you would pay with Homewise stepping in. It really is that simple
5/5
GoogleVery Friendly staff Niki was great very knowledge and polite really Help full and understanding explains everything with care .
5/5
GoogleEmbarking on the Home for Life Plan requires serious thought and consideration and will not be the right choice for everyone. The Homewise website is comprehensive but does, as you might expect, tend to accentuate the benefits of the scheme. It is, therefore, essential that you prepare a full list of questions before making that first call. I spoke initially to Kayleigh who answered my questions fully and explained in detail how the Plan works and the concept of a Lifetime Lease. This was done in a friendly and professional way without any ‘pushy’ sales talk. Having decided that I wished to proceed I was introduced to Rhonda, my Account Manager, who has guided me through the process to date. She has been extremely helpful and supportive and has kept in touch on a weekly basis throughout the long period it took for me to sell my house and find my next home. It should be emphasized that, in my experience, every aspect of the Plan was explained fully and with plenty of opportunity to ask questions. With this in mind I am confident that I’ve made the right decision.
5/5
TrustpilotSo far so good
So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our questions were answered to our satisfaction. The service they are offering sounds amazing and we are looking forward to finding our forever home with their expert help.
5/5
TrustpilotKiera was very helpful
Kiera was very helpful and informative everything was explained fully, and keeps in touch always ready to answer any questions.
5/5
GoogleMaybe We are first time deaf couple clients to Homewise and we consider ourselves extremely lucky to have Rhonda Wilkins as our account manager. She is very patient with us to find the right property of our dream. We discussed this through SignVideo/Zoom via BSL interpreter a few times. Everything is explained fully to us in an open and honest and makes the process for new home a nice easy experience.Rhonda is a true professional and an absolute credit to Homewise
5/5
TrustpilotMr Moores was very helpful answering…
Mr Moores was very helpful answering all my questions. Very polite. Made no attempt to hurry m Sent information through to me very quickly.
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