Trusted Agent profile · Worthing
★★★★★
353 reviews across 2 platforms
1 Liverpool Gardens, Worthing, BN11 1TF
Homewise's office in Worthing, at 1 Liverpool Gardens, is rated 4.3 out of 5 across 353 reviews on two platforms, including 162 Google reviews rated 4.1.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
TrustpilotI have given 5 stars to- day because…
I have given 5 stars to- day because the experience we received from this company was first class in fact excellent, The customer service was excelent everything was explained right down to the last detail and nothing was too much trouble for them
5/5
GoogleHomewise are amazing. Back in July 2016 I decided to move and be nearer my family and were recommended to me by an an estate agent. That was a godsend and with their help and support I was able to do thiis and moved in January 2017. They were there every step of the way and were so supportive and always at the other end of the phone. I can't praise them enough, they pulled out all the stops for me and went the extra mile. I would personally recommend using Homewise to anyone wishing to move to their dream home.
Great to hear from you again Judy. Your story on the website is so encouraging for others to know they too can move closer to family, even if it has been quite some time since they last moved house. Time has flown by, can't quite believe it's been 2 years already..! Have a very happy 2019, from all the team at Homewise :)
5/5
TrustpilotGood sign.
A quick enquiry turned to a short and concise beneficial education. Thanks to Gemma's brilliance. I am now looking forward to hopefully progress with Homewise.
1/5
TrustpilotListing property without permission
How is it possible that this company can list my house for sale on Rightmove without my permission? I have had no contact with them at all. I have listed my property with a local estate agent and was shocked to see that Housewise has also listed my property for sale via themselves. I am seeking legal advice.
We were sorry to learn of your experience and thank you for sharing the feedback. Please be assured that this is not the normal practice and as per our recent discussions the request to remove the optional second listing was actioned immediately. To explain why you saw the advert, we have partnerships with trusted Estate Agents across the country and they can offer their vendors (you) a free, optional, second listing on property portals such as Rightmove. This Homewise listing is detailed in the vendor agreement with your agent and the service is called ‘Market Plus’. You can opt out of Market Plus at any time. An additional listing can increase exposure for your property and generate greater interest from prospective buyers. The advertised Homewise guide price is an indication of what a Home for Life Plan could cost for a Homewise customer to live there. Don’t worry, if one of our customers chose your property you wouldn’t receive any less. Homewise would purchase the property from you like any other buyer and our customer would pay the lesser amount to us for the Home for Life Plan. I understand you’ve since spoken with your agent as, as you mentioned, you’re not a Homewise customer, and I hope they too were able to resolve any concerns you had. If you have further questions about the Homewise service or are aged 60+ and would like to know more about Homewise as a customer, please do get in touch directly at any time. Best regards, Raye (on behalf of Homewise)
4/5
GoogleKier has been very helpful over the last 4 weeks and today great service friendly and consistent!
1/5
TrustpilotTime Delay by Homewise
I lost my sale and purchase through Homewise not revealing that they were bringing a 3rd party into fund. This was never mentioned & I wasted 4 months & money on solicitors & having to pay a fee to HW & then they could not provide the service. Luckily I have now found my own way without their involvement. Communication very poor. I was not told by HW at the beginning of transaction that they would be using a 3rd party to fund their purchase. The Freeholder would not agree to have a 3rd party as a leaseholder.As all of this was being negotiated between HW & the Freeholder without communication of what the hold up was. I was left losing the purchase that HW was negotiating for & losing the buyer for my flat. 4 months went by & I was left back to Square 1 without an apology & a lot of money out of pocket.At the beginning they made an increased offer on the proposed purchase without asking for my agreement.I did not exist as a 76 year old woman going through a very significant change in my life. They were heartless and only out for business. My advisor did the best he could under circs where there were just so many people involved the client is just a chess piece.Think carefully. Luckily now directly purchasing my own property & good to have my voice heard at every stage of the process.
Dear Isa,Thank you for reviewing Homewise, although we are disappointed to hear that you are not satisfied with the level of service you have received. I have personally reviewed your sales journey and spoken with the members of the team who supported you through the process to understand what took place and can assure you that every effort was made to purchase your chosen leasehold property as quickly as possible.I understand from Sam that the proposal for Homewise to make a higher offer to secure the apartment was agreed between you at the end of a business day, with Homewise acting promptly to have the new offer accepted as soon as possible following that call. As agreed, the difference in the increased offer was to be covered by Homewise, a decision that was made with you, so we could try and secure the property on your behalf at no additional cost to you.As part of our service, Homewise manages the conveyancing process, free of charge, to facilitate the purchase of your chosen property. Every purchase process is unique and comes with its own challenges that can take time to overcome, but our in-house experts work with all parties in the chain to progress sales as swiftly as possible. This takes many hours, and we will always update customers as soon as we are able to provide news. I’m sorry to hear you felt there was a lack of communication during this time and will assess our processes to see if more frequent conversations may be possible.I am told the freeholder of your chosen apartment was very challenging to deal with during conveyancing and wanted to levy high percentage fees and conditions which were untenable. I believe that the overall issue was that the fees could not be negotiated to an agreeable level between parties. At this time unfortunately your circumstances changed with your own property sale and, as you say in your review, your buyer chose to withdraw. Unfortunately, these circumstances were beyond our control.Homewise is a small, family-run business that helps hundreds of customers each year to secure the right home for their retirement through our Home for Life Plan and, at times, we work with funding partners to ensure the long-term security of a Home for Life Plan. Rest assured this has no impact on the details of the Plan nor your relationship to your home, and the proposed involvement of a funding partner had no impact on the failure of this proposed purchase.Information relating to funding partners is supplied to all customers in one of the early sales documents which everyone must read, sign and return so that all parties understand and are entirely comfortable with the nature of the proposed Plan prior to choosing to proceed. In addition, all customers must receive independent legal advice on the Plan so that they have received assurance as to the security of the Plan, and their rights under it, from their own solicitor. Please be assured we will always work with the best interests of our customers at heart and seek to purchase their chosen property. Regretfully we were unable to purchase the home you wanted this time, but I am pleased you have found an alternative option for your future needs.Should you wish to discuss your experience further please reach out to me directly via service@homewise.co.uk, and I wish you the best of luck in your new home.DominicOn behalf of the Homewise Customer Care Team
5/5
Googlewe cant speak highly enough of Simi and her colleagues they have gone the extra mile for us, especially Simi we really appreciate all their hard work and kindness.
1/5
TrustpilotBeware of this company
Beware of this company. At first they were vague about the nature of their contribution towards the cost of the property. Later they said it was a Lifetime Mortgage ( which is one form of equity release). However it is not a lifetime mortgage. If you take out a lifetime mortgage you own the property. With Homewise they own the property even though you will contribute much more than them to the price of the property. I checked with the Equity Release Council, Homewise are not an approved lender and you are not covered by ERC protections.
Thank you for your feedback although there seems to be a misunderstanding as Homewise does not provide lifetime mortgages and/or financial services. This is reflected throughout our marketing and literature, which is designed to be open and transparent about the service and product we offer.Homewise offers the Home for Life Plan, whereby we purchase a property (subject to criteria) chosen by our customer who in turn purchases a Home for Life Plan to live there for their lifetime at a significant saving against the value of the property. The Plan includes a Lifetime Lease which is registered at Land Registry, providing security and the right to live in the property rent-free and mortgage-free.Please be assured a Home for Life Plan purchase cannot proceed without our customer receiving full legal advice through their own independent solicitor, with that solicitor confirming that the customer has a full understanding of the terms and effect of the Plan and has chosen to proceed with the purchase.Your personal account manager remains available to answer any questions you have at any time. I understand you have been working with her and our colleagues in recent months, discussing viewings on your chosen properties in the hopes of progressing with the purchase of a Home for Life Plan, and wish you the best of luck in finding your new home soon.Best regards, RayeOn behalf of Homewise
5/5
TrustpilotOur experience with Homewise
All staff very friendly and approachable. They know their stuff and nothing is too much trouble. If they say they are going to call you they do so on time. Cannot fault anyone in anyway.
5/5
TrustpilotFriendly professional staff.
All the staff at Homewise, have been well trained and seem to know their job well. The experience with this company was friendly but professional, and although we decided not to use this company their professionalism remained till the end.
5/5
TrustpilotSimi was extremely warm and friendly…
Simi was extremely warm and friendly and also very efficient, professional and clear.Her patience and kindness through quite a difficult process was much appreciated…
5/5
TrustpilotPleasure to deal with
Homewise have been excellent in guiding us through the stages so far with purchasing of a new home. Right from the beginning everything has been thoroughly explained to us by very knowledgeable and extremely experienced staff. Grateful for their guidance and a pleasure to deal with.
5/5
TrustpilotCharlotte was very helpful and…
Charlotte was very helpful and explained the options to us very clearly. So that we were able to make an informed decision
5/5
TrustpilotOue Advisor Becki Pearce was…
Oue Advisor Becki Pearce was professional, friendly, polite and very helpful.
5/5
GoogleAt a time when all age groups are finding it difficult to locate permanent homes to buy or rent; Homesafe stand out from the crowd.... There is a dearth of companies assisting people over 60 locate decent affordable long term housing .To their credit ( key word where money is concerned!) Homesafe is one of the few reputable established concerns around assisting older citizens into independent housing...
5/5
GoogleHomewise made the whole process for us to move and downsize to a two bedroom bungalow with smaller garden apropriate to our requirements. The whole process of selling our house and moving into our bungalow took just three months and removed any of the usual worries and hassle involved in moving. Homewise, or should I say Carl Fitter their representative along with the solicitor recommended by them, managed everything and removed all of the stress levels associated with moving house. The only thing remaining for me to say is, thank you Carl and Homewise.
5/5
GoogleI am so very glad that I found Homewise - they have made an almost lost dream come true . With their expert advice , help and support they are solving an Equity Release problem for me and enabling me to move forward to my new property in my dream location and with Homewise security for the future . Could not have done this without the great team behind me . I can’t thank them all enough . Carol
5/5
GoogleThe process of getting a lifetime lease has been amazing. The information has been clear and concise from day one and carried on throughout each stage. I have had a real feeling that homewise really want to make sure that both the property you are buying and the lifetime lease are the right fit for you and are very thorough. Our dealings initially with Gary and then later with Rhonda our account manager have been very professional and also very easy. They take the strain of liaising with all parties in the chain so that you don't have to. Lastly, the flexibility of this product is also amazing. We discovered that we can take the lease with us to a new property should we need to move and not pay any penalties other than the normal moving costs. Highly recommended
4/5
TrustpilotThe best part of my experience was the…
The best part of my experience was the people I dealt with in the sales department - especially Rhonda who was always calm and helpful no matter what adversities were thrown at us! The rest of the team stepped into the breach when needed. Thankyou! The experience lasted from 1st March - September 15th and at times we never thought we’d get there so THANKYOU for every day of that Rhonda and team at Homewise
5/5
TrustpilotI called yesterday and spoke to Tommy
I called yesterday and spoke to Tommy, who was so informative and helpful. His whole tone was, friendly and relaxed, which in turn made me feel really comfortable opening up to him. Tommy gave me general information from all perspectives, which will help me to come to a sound decision. He has forwarded me all the figures and information we discussed to help me in my future decision.
5/5
TrustpilotGreat people to talk to
Great people to talk to, very friendly, very informative, very helpful securing a retirement home. But don't take my words only, just give them a call and see for yourselves. Over 60's applicants only.
5/5
GoogleExtremely helpful and comprehensive presentation of the service offered by Gary. He is very empathetic and considerate. Thank you Gary
5/5
TrustpilotHOMEWISE is amazing
This company are amazing! Their customer service, helpfulness and knowledge of their product is second to none. The lady (Charlotte) I have dealt with is efficient, kind, professional and extremely helpful on all counts. In all, a fantastic experience and I would HIGHLY RECOMMEND Homewise to anyone wishing to purchase who may need extra funding and does not have family members to bequeath to.
5/5
TrustpilotSpoke to a person at homewise was very good
Spoke to a person at homewise was very pleased with the conversation all my questions were answered and was reassured that there would be no obligation to continue unless I was really certain it would be right looking forward to hearing about the next step
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Homewise's Worthing office has 353 reviews across two platforms: 162 on Google, 191 on Trustpilot (across the whole business).
Homewise Worthing is rated 4.3 out of 5 across all 353 reviews, and 4.1 out of 5 on Google from 162 reviews.
Homewise Worthing, 1 Liverpool Gardens, Worthing, BN11 1TF.
