Trusted Agent profile
★★★★★
596 reviews across 4 offices and 2 platforms
Homewise has four offices, in Worthing (two offices), Durham and Birmingham. Together they have 596 reviews on two platforms, rated 4.4 out of 5 overall.
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Homewise's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving found out about my options in terms of a potential purchase of a house homewise filled in all the imformation I needed. Once I gain an offer on my house I will be making contact with Homewise to get things moving. Thank you for your support Mr Bond
5/5
GoogleVery good professional service from Rhonda and her team throughout as it was a bit difficult at the start as we are both Deaf and explained to them about Deaf Awareness and using BSL interpreters through zoom and made the communication between us and Rhonda and her team more effective! We are hoping before long get our home through Homewise as the process is going well so far! Fingers crosses! Can’t thank Rhonda enough from the bottom of our hearts! Andrew and Sonia
Thank you for your kind words, we are really happy that things have been going well and hope we will be able to find your perfect property soon, so you can move into your new home.
5/5
TrustpilotAccount Manager updates
Our account manager Rhonda has been fantastic keeping us updated with any changes that need to be address while we have been out if country
5/5
TrustpilotAll of JW Wood's representatives whom…
All of JW Wood's representatives whom we have had the pleasure to meet or speak to have been extremely welcoming and professional. All processes have been explained thoroughly and any changes in circumstances have been relayed immediately. I would recommend JW Wood for any property services, whether buying or selling, a great thank you to Julie Prendergast our property consultant who is still supporting us on our transition.
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you've had such a positive experience with our team at JW Wood. It's great to know that our welcoming and professional service, along with thorough explanations and prompt communication, have met your expectations. We're especially pleased that Julie Prendergast has provided ongoing support during your transition. Your feedback means a lot to us, and we're here to assist you every step of the way. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing JW Wood for your property needs!
5/5
GoogleVery helpful, friendly and understanding. Each step of the process made easy to understand.
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
TrustpilotSuperb!!
We were looking for a house and Martyn the manager of Bishop Auckland branch couldn’t do enough to help us! Told us of a property new to the market, when I looked at pics I thought not for us but we viewed anyway, blown away was an understatement! It was like he saw my dream! He was friendly efficient and always there on the other end of the phone to sort the purchase quickly! Thank you so much to you and your team excellent service!
What a wonderful review thank you! Martyn was delighted to receive your very personal review and passes on his sincere thanks for sharing your feedback.
5/5
TrustpilotHandling my sale and purchase
Handling my sale and purchase, excellent service and Denise is very professional and responsive. Fingers crossed for a safe conveyance!
Many thanks for the 5 star review. Our Consett team will be delighted that you were happy with their service.
5/5
GoogleExcellent initial help but follow up on progress
Thank you for the lovely review.
4/5
GoogleVery friendly and helpful people. They don't pressure you to continue if it's not right for you, which is something I appreciate.
5/5
GoogleWhynotfix.co.uk - Unbelievably quick, reliable, professional and life-saving when your laptop goes phut! Highly recommended.
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business and I know that they would love to hear how they helped you when your laptop stopped working.
5/5
GoogleHomewise have been assisting me for several months, to find and help purchase a property for me. In particular Kiera Stirton, who was very friendly and knowledgeable. Unfortunately I have not found a suitable property but I have no qualms about recommending them.
5/5
GoogleI recently had my eyelashes permed and coloured by Margy who did a really excellent job. I had never had this done before and was a bit apprehensive, but I needn’t have worried as she was very careful and took great care and didn’t rush anything. I was able to relax and enjoy the beauty treatment while chatting away with Margy. The results were certainly worth it. Thank you Margy. Margy’ s Beauty Therapy Kirkby Malzeard x
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business and I know that they would love to hear how well they did with your eyelash perm and tint.
5/5
GoogleHeatherlie House Hotel This was our third (annual) visit. We stayed three nights and from the warm welcome on our arrival until our departure we were again treated to a wonderful stay. Sonny is the perfect host and he, his family and his staff go out of their way to ensure that guests are happy and well catered for. Many thanks to them all. We are already looking forward to next year. John and Helen.
Thank you so much for the kind words and the 5-star rating! We truly appreciate your support. However, it seems that this review might have been intended for a different business. It sounds as though you had a wonderful holiday at the Heatherlie House Hotel and I am sure they would love to hear how their service had a positive impact on the time you spent with them.
4/5
TrustpilotGood at keeping in touch
Rating only, no written review.
1/5
TrustpilotBeware of this company
Beware of this company. At first they were vague about the nature of their contribution towards the cost of the property. Later they said it was a Lifetime Mortgage ( which is one form of equity release). However it is not a lifetime mortgage. If you take out a lifetime mortgage you own the property. With Homewise they own the property even though you will contribute much more than them to the price of the property. I checked with the Equity Release Council, Homewise are not an approved lender and you are not covered by ERC protections.
Thank you for your feedback although there seems to be a misunderstanding as Homewise does not provide lifetime mortgages and/or financial services. This is reflected throughout our marketing and literature, which is designed to be open and transparent about the service and product we offer.Homewise offers the Home for Life Plan, whereby we purchase a property (subject to criteria) chosen by our customer who in turn purchases a Home for Life Plan to live there for their lifetime at a significant saving against the value of the property. The Plan includes a Lifetime Lease which is registered at Land Registry, providing security and the right to live in the property rent-free and mortgage-free.Please be assured a Home for Life Plan purchase cannot proceed without our customer receiving full legal advice through their own independent solicitor, with that solicitor confirming that the customer has a full understanding of the terms and effect of the Plan and has chosen to proceed with the purchase.Your personal account manager remains available to answer any questions you have at any time. I understand you have been working with her and our colleagues in recent months, discussing viewings on your chosen properties in the hopes of progressing with the purchase of a Home for Life Plan, and wish you the best of luck in finding your new home soon.Best regards, RayeOn behalf of Homewise
5/5
TrustpilotProfessional and caring support
Professional and caring support towards buying a home for life.
5/5
Trustpilot2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time. Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you. We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step. Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
5/5
TrustpilotPerfect.... professional, welcoming and make you relax
I can't thank JW Wood enough... so helpful and guided me through the whole process, especially as first time buyer... As so they they are very friendly and happy to help Highly recommended
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our service helpful and supportive, especially as a first-time buyer. At JW Wood, we understand that buying a home for the first time can be a daunting process, and we aim to make it as smooth and straightforward as possible. We are glad to know that our team was able to guide you through each step. Your kind words about our friendly team mean a lot to us. We strive to maintain a supportive and happy environment for our clients, and your feedback is a testament to our efforts. Thank you for your high recommendation. We hope to have the opportunity to assist you again in the future.
5/5
TrustpilotGood communication
Many thanks for taking the time to leave a 5 star review. All the best for the future.
5/5
TrustpilotJust absolutely phenomenal service from…
Just absolutely phenomenal service from all the staff from start to finish, thank you for all your help and support
Thank you so much for your kind words! We're thrilled to hear that you had a phenomenal experience with our team from start to finish. Your appreciation means the world to us, and we're delighted that we could provide the help and support you needed. If you ever require assistance again in the future, don't hesitate to reach out. Thanks once more for choosing us and for taking the time to share your positive experience!
5/5
TrustpilotThe team have been helpful
The team have been helpful and informative through out the process so far
5/5
TrustpilotHomewise staff helpful and informative
Homewise staff helpful and informative. The process was explained clearly and all queries answered.
5/5
TrustpilotVery pleased
It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Worthing (1 Liverpool Gardens) has the most, with 382 reviews rated 4.3 out of 5, followed by Durham with 203.
The four Homewise offices, by town:
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