Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe purchased our new home through Henry Adams Bognor Regis Office - professional and helpful from start to finish. There were some problems in having an EWS1 Form issued for the building and Jane, in particular, was wonderful at communicating with us through this very stressful time, which thankfully was resolved.PositiveProfessionalism
Thank you for your review Marilyn & Douglas, we really appreciate it.
5/5
GoogleGreat service from the team at Henry Adam’s Bognor Regis throughout the recent sale of my elderly mother’s property. They were efficient, empathetic and professional. Particular praise for Jane who navigated us through the sale from start to completion. Fabulous.PositiveResponsiveness, Quality, Professionalism
Thank you Davina, we really appreciate your review.
5/5
GoogleWe recently purchased our first home with Emma Crouch from HA and we can't complain. Emma was responsive, always came back to me with an answer and even thought the process was long we are now happy in our new home.PositiveResponsiveness, Professionalism
Congratulations on your new home and thank you for your review!
5/5
GoogleI was in frequent contact with Emma during the conveyancing process which was, at times, problematic. I found her to be calm. informative and professional. Whenever I had a query Emma was always quick to respond. She was easy to talk to with a good sense of humour!! I would like to thank Emma for her support now that I am happily esconced in my new home!PositiveResponsiveness, Professionalism
Thank you Katharine, we shall pass this on to Emma. Congratulations on your new home!
5/5
GoogleProfessional, supportive and responsive to requests throughout the buying process. Provided timely and excellent support in helping liaise with our vendor to resolve some significant legal conveyancing issues that would otherwise have taken a long time thru solicitors. I would particularly like to mention Emma Crouch and her team for going the extra mile to allow us to view the property in the first instance during the Covid crisis and her flexibility and realistic "can do" attitude turned our viewing in to a sale. If you want an Agent to help sell your property and support prospective clients throughout and ensure the sale actually happens and doesn't simply hand the baton on to solicitors but ensures the chain stays alive and the sale of your property happens then use Henry Adams / Emma Crouch are highly recommended.PositiveResponsiveness, Quality, Professionalism
Thank you so much for this fantastic review Gordon, we really do appreciate it.
4/5
GoogleGood friendly informative staff
Thank you Trevor.
5/5
GoogleVery friendly staff. They made the process very easy and low stress. Thank you Alex for a very easy transition and all of the help you have given us over the past month.PositiveResponsiveness, Professionalism
Thank you for your lovely review Ellie.
5/5
GoogleThank you for your professional, efficient and very courteous service in selling my cottage. I was selling from a distance which made things a bit more complicated but your were helpful throughout and the eventual outcome was wonderful.PositiveResponsiveness, Quality, Professionalism, Value
Our pleasure Susan and thank you for your review.
5/5
GoogleWe moved in last Wednesday ,Henry Adams was very helpful and were able to accommodate to all our needs, Alex was dealing with ous and I haven't had a better experience moving.PositiveResponsiveness, Professionalism
Thank you Elliot, much appreciated.
5/5
GoogleExcellent service from Henry Adams , prompt and efficient service with friendly staff . I have appreciated their hard work in securing tenants and looking after their needs and mine as a landlord .
Brilliant Mark, thank you so much for your review.
5/5
GoogleHaving been with another letting agent for over 5 years we found James and Alex to be very helpful and efficient and found a tenant for our property after the first viewing! Nothng is too much trouble for the team and I can throughly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Jacki, we really appreciate it.
5/5
GoogleBoth James and Alex have been most helpful over the last few weeks and quickly found tenants for our two properties. Very pleasant to deal with and would not hesitate to recommend.PositiveResponsiveness, Professionalism
Thank you for your review David, much appreciated.
5/5
GoogleFantastic service from the lettings team from start to finish, Alex, Emma, Anya and James thanks to you all. Always quick to answer questions, professional and overall very friendly. Without doubt the best lettings team we have come across! The box and hand signed card were a lovely touch too.PositiveResponsiveness, Quality, Professionalism
Thank you so much Morty, we really appreciate your review.
5/5
GoogleHenry Adams Lettings team in Storrington have been brilliant from the start of the renting process to the maintenance of our property. I couldn't recommend them enough. Brilliant responsive service every time.PositiveResponsiveness, Quality, Professionalism
Thank you so much Catherine, we really appreciate it.
5/5
Google5 stars! Very pleased with the overall experience from start to finish with Henry Adams! From viewing our property with Alex, speaking to Emma about our inventory and liaising with James, they have been very responsive and pro active! We received a welcome home card which was such a kind gesture! They have really found the perfect property for us and I cannot thank them more! Helen and WillPositiveResponsiveness, Professionalism
Thank you Helen and Will, much appreciated!
5/5
Googleyou can trust this agency with confidence. fair and reliable handling of all matters. 100% professional agency. Thank you for everything. AndyPositiveResponsiveness, Professionalism
Thank you for your review Andy!
5/5
GoogleI dealt with Tracey Killing for the purposes of a private residential property purchase which was not straight forward due to many factors and I can honestly say that even though I deal with a number of property transactions through the course of business I have never experienced such an efficient and dedicated agent. It genuinely was a pleasure to work with Tracey on this transaction.PositiveResponsiveness, Quality, Professionalism
Thank you so much for this lovely review, we really appreciate it.
5/5
GoogleTracey has been amazing. She has really helped us get the sale completed and the exchange process over the line. Very professional and friendly. The service has been fantastic. Would highly recommend using Henry Adams anytime.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Wendy.
5/5
GoogleI have used Henry Adams letting and the predecessor ( same staff) for 15 years. They are very good at managing tenants and keeping us up to date with our properties. They also have a team of experts to deal with maintenance and emergency repairs. I would recommend them. Tony BradshawPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Tony, it is much appreciated.
5/5
GoogleI bought my house through Tracey Killing, and the service she provided was fantastic. She was incredibly responsive, helpful and no-nonsense, and we were able to go from first viewing to exchange almost without a hiccup and within about a month, which was largely down to her efforts. The arrangements that Henry Adams had put in place to deal with covid-19 were very effective - the virtual viewing was great, and the precautions that we took in attending the in-person viewing were practical and non-intrusive. Amelia attended the viewing with me, and was patient, friendly and helpful. The team made a potentially very stressful process remarkably pain-free!PositiveResponsiveness, Quality, Professionalism
Thank you so much Catriona for your comprehensive review, we really appreciate it.
5/5
GoogleWe rented out our property using Henry Adams for 3 years and received great help and advice through our first renting experience. This year we sold using them and it could not have been smoother. They really helped out and were very professional and helpful. I would recommend them as an agent.PositiveResponsiveness
Thank you so much Christine, we really appreciate it.
5/5
GoogleI would highly recommend Henry Adams. I had the pleasure of dealing with Emilia who was absolutely fantastic! She was punctual, professional but also highly personable. In the short time dealing with her she listened to my requirements and showed me a variety of properties and made me feel at ease the whole time. Communication was excellent never was left waiting to hear back and nothing was ever too much trouble. A big thank you from us and look forward to working with you again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for reviewing us Gigi, we really appreciate it!
5/5
GoogleHenry Adams has managed 6 of our properties over the last 9 years and have offered a superb service throughout this period. On the lettings side we have always been provided with excellent quality tenants and we have not suffered any voids over the entire 9 year period. We have an excellent property manager Viv Boyd who has always given us a professional service and dealt with any difficult situations quickly and effectively. All of the contractors have provided good quality work at sensible prices. We would have no hesitation in recommending Henry Adams Lettings Petersfield to any new landlords.PositiveProfessionalism
Thank you Matt, your review is much appreciated.
1/5
TrustpilotBeyond awful from the very start to the…
Beyond awful from the very start to the very end. Let themselves into our house without our permission when we were out. Too many things to list but just AVOID dealing with this company at all costs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
