Trusted Agent profile · West Sussex

Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

4.6

★★★★★ Excellent

1,555 reviews across 10 offices and 3 platforms

www.henryadams.co.uk

Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,345

Reviews on Google

All 10 offices

Yell logo

4.0 / 5

4

Reviews on Yell

All 10 offices

Trustpilot logo

206

Reviews on Trustpilot

Business-wide

Our offices

Henry Adams's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Henry Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have just bought our house through Henry Adams and I'd like to take a moment to thank the team. I called up to view the house the moment we went under offer on the sale of our home and Emma got us in that very day. The communication I have received from Hilary - our sales progressor - has always been timely, friendly and informative. We are so happy to have now exchanged. Thank you for everything!

Lucy · 6 June 2025 · Henry Adams Petersfield

Agent replied · 16 April 2026

Congratulations on exchanging! And thank you so much for your review, we really appreciate it.

2/5

Google

Horrible uncomfortable experience today . No smiles or greetings when I walked in. Staff reluctantly spoke to me , and to tear their eyes away from their computers was very hard for them to help me. …

Iz · 16 May 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 16 April 2026

We are sorry to hear you weren't happy with the service you received when you came to our branch. Please contact our Lettings Manager Jodie Gregory and she will be happy to discuss it further.

5/5

Google

We recently sold our house with Henry Adams and were very happy with the team’s efforts, especially Ali Martin who helped keep us calm and confident that we’ll get there despite a few setbacks backs along the way. The whole team were great at communicating with us. Thank you for all your hard work! Highly recommended.

Zuzana · 11 May 2025 · Henry Adams Horsham (50 Carfax)

2/5

Google

Horrible uncomfortable experience today . No smiles or greetings when I walked in. Staff reluctantly spoke to me , and to tear their eyes away from their computers was very hard for them to help me. I wondered if someone had died.as so morbid ,obviously overworked and stressed or maybe someone had committed suicide due to the large unaffordable rent we have to pay !!??

Truthseeker · 11 May 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

We are sorry to hear you weren't happy with the service you received when you came to our branch. Please contact our Lettings Manager Jodie Gregory and she will be happy to discuss it further.

5/5

Google

We recently sold our house with Henry Adams and were very happy with the team’s efforts, especially Ali Martin who helped keep us calm and confident that we’ll get there despite a few setbacks backs along the way. The whole team were great at communicating with us. Thank you for all your hard work! Highly recommended.

Zuzana · 9 May 2025 · Henry Adams Horsham

Agent replied · 3 June 2025

We really appreciate your review Zuzana, thank you so much!

5/5

Google

We are not even selling via Henry Adams - we are purchasing through them so are not technically their client, but they have been excellent from start to finish (far better than our own agent). Special shout out to Ella who has restored my faith in estate agents - she goes above and beyond to do the job all of us buyers and sellers are crying out for (making up for for the poor service we received from our own agent). We will be using Henry Adams for our next move

Ed · 8 May 2025 · Henry Adams Middleton-On-Sea

Agent replied · 8 June 2025

Thank you Ed, we really appreciate your review! Will make sure Ella reads this.

5/5

Google

We had an outstanding experience with this letting agent from start to finish. The entire process was smooth, professional, and stress-free. A special thanks to Alex Bush, who went above and beyond to assist us.

Ethan · 4 May 2025 · Henry Adams Storrington

Agent replied · 26 May 2025

Thank you Ethan, we really appreciate your kind review.

5/5

Google

We used this estate agents to sell our home and had a great experience. In particular, Linda and Melissa were very supportive and were able to help progress the sale when we hit obstacles. We really appreciate everything they did to help with the sale.

Ben · 3 May 2025 · Henry Adams Haywards Heath

Agent replied · 22 May 2025

Thank you so much Ben, your kind review is much appreciated.

5/5

Google

Henry Adams recently let our bungalow and it was a pleasure to deal with Alex Bush from start to finish. He is professional, efficient and helpful. Everything asked of Alex was dealt with promptly. His attention to detail is second to none and he couldn’t be more helpful. Thoroughly recommend

Debbie · 26 April 2025 · Henry Adams Storrington

Agent replied · 26 May 2025

Thank you Debbie! Your kind review is much appreciated.

5/5

Trustpilot

Brilliant!

I’ve been letting my property for over 2 years now with Henry Adams. They’ve always been very professional and quick to answer any questions I’ve had. I’d highly recommend to anyone who wishes to let their property!

Louis · 25 April 2025 · Henry Adams Horsham

5/5

Google

I had the pleasure of working with Lauren as my letting agent and was really impressed with her service. She was professional, friendly, and always available to answer my questions. She kept me updated throughout the process and handled …

Rasika · 22 April 2025 · Henry Adams Horsham

Agent replied · 11 December 2024

Thank you so much for your kind review Rasika.

5/5

Google

As a first-time buyer, I was overwhelmed by the complexity and length of the process, but Gemma managed everything so well. She was incredibly patient, kind and professional, handling each step smoothly and keeping in constant contact with …

Ozgu · 22 April 2025 · Henry Adams Horsham

Agent replied · 8 November 2024

Thank you for your lovely review Ozgu, congratulations on your new home!

5/5

Google

After a frustrating experience with a different agent on a failed purchase with whom we felt lied to and ignored, Ali at Henry Adams was a breath of fresh air. She went out of her way to get us in for a viewing of a house she thought would …

Matthew · 22 April 2025 · Henry Adams Horsham

Agent replied · 23 October 2024

Thank you so much Matthew and congratulations on your new home!

5/5

Google

The team at Henry Adams, Haslemere, have been extremely helpful, given accurate, professional, and fair advice, and maintained a positive can do attitude throughout both the buying and selling process - what could have been a stressful time has instead has gone surprisingly smoothly and to plan.

Chris · 18 April 2025 · Henry Adams Haslemere

Agent replied · 26 May 2025

Thank you for your kind review Chris, it really is appreciated.

5/5

Google

Great service from start to finish they have gone above and beyond there customer services. Would recommend to anyone that is wishing to move .Thankyou charlotte for all you have done for us you made the whole experience less stressful.

Kevin · 16 April 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 16 April 2026

Thank you so much Kevin, we really appreciate your kind review.

5/5

Google

I had the pleasure of working with Aga at Henry Adams Lettings Agency, and I cannot recommend her highly enough. She was extremely helpful throughout the entire process and answered every question we had with patience and clarity. Her …

Harry · 16 April 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 25 April 2025

Thank you for this lovely review Harry! We really appreciate it.

5/5

Google

Fast, honest and get the job done ( They sell your house ! ) Pleasure working with Toby, Mark and the team at Haslemere.

Mark · 10 April 2025 · Henry Adams Haslemere

Agent replied · 25 April 2025

Thank you Mark! We really appreciate you leaving us a review.

5/5

Google

Great to work with the team at Henry Adams in Middleton. Ella was fantastic in managing the process and ensuring we completed within the tight deadline.

Ben · 9 April 2025 · Henry Adams Middleton-On-Sea

5/5

Google

Professional, helpful estate agents. Ben Green and Amy Smith were very supportive in helping me to make a sale and to get that sale over the line during what can be a very stressful time.

Liz · 9 April 2025 · Henry Adams Middleton-On-Sea

Agent replied · 8 June 2025

Thank you Liz, your review is much appreciated.

5/5

Google

Excellent Service. Professional and caring approach. Amiable staff who really tried to be of assistance and effect a smooth, hassle-free house sale. Lead by an exceptional Gail Chisholm.

Carol · 6 April 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 25 April 2025

Thank you for this lovely review Carol! We really appreciate it.

1/5

Google

The way this agency treats tenants is abysmal. The only person we had a positive experience with was Alex, who was lovely and so helpful. We have dealt with an awful landlord who never paid his bills for crucial maintenance (incl. maintenance initiated by himself), leading to debt collectors appearing on our doorstep regularly. And still to this day there are contractor bills unpaid for which we are hassled. Half a year after us moving out (we lived there for 3 years). We are a couple, no kids, no pets, high incomes, never paid a day late, helpful to the community, kept the house in immaculate condition incl. having a weekly cleaner. This agency NEVER did anything to stand up to this landlord taking advantage of his tenants time and time again. We got completely screwed over on our deposit, and they did nothing. Henry Adams should be ashamed of themselves. If you are looking to rent a lovely cottage on Spinney Lane through them, and the landlords name starts with a ''J'', I highly recommend you look for a different house so you are not dealing with this awful landlord who will cause you nothing but financial headaches.

Mart · 6 April 2025 · Henry Adams Storrington

Agent replied · 26 May 2025

We are sorry to hear of your concerns. James Riley, Director of the Storrington office will be in touch to discuss this further with you.

5/5

Google

Both Linda and Melissa went above and beyond in handling our matter. They were very responsive and considered our wishes while giving adequate advice.

Karolin · 2 April 2025 · Henry Adams Haywards Heath

Agent replied · 22 April 2025

We really appreciate your review Karolin, thank you.

1/5

Trustpilot

Criminal Exploitation

This is the most horrible letting agent I have ever encountered in my life, they're a nightmare. their activities and tendency to collude with landlords to rip you off your holding deposit runs against the acts of the UK paliaments, I can give you several tenants identities they have ripped off, a searchlight needs to be conducted into their activities if the labour government which we voted for will survive in their plans for housing in that axis.

Borisade · 27 March 2025 · Henry Adams Horsham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Henry Adams is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.

EA Masters by year, 2019 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Henry Adams

Which Henry Adams office has the most reviews?

Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.

Where are the Henry Adams offices?

The 10 Henry Adams offices, by town:

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.

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