Trusted Agent profile · West Sussex

Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

4.6

★★★★★ Excellent

1,555 reviews across 10 offices and 3 platforms

www.henryadams.co.uk

Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,345

Reviews on Google

All 10 offices

Yell logo

4.0 / 5

4

Reviews on Yell

All 10 offices

Trustpilot logo

206

Reviews on Trustpilot

Business-wide

Our offices

Henry Adams's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Henry Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very helpful, Alison Martin has been great throught our buying experience. Thank you.

Brandon · 5 March 2025 · Henry Adams Horsham

Agent replied · 20 March 2026

Thank you for your review Brandon.

5/5

Google

Rating only, no written review.

Adele · 5 March 2025 · Henry Adams Horsham

Agent replied · 3 June 2025

Thank you Adele!

5/5

Google

Ali has been brilliant, she contacted us knowing that we would be interested in a property and we managed to secure off market which we are so grateful for. Ali has helped throughout the process the whole way and I would highly recommend their services.

Sian · 5 March 2025 · Henry Adams Horsham (50 Carfax)

5/5

Google

Ali has been brilliant, she contacted us knowing that we would be interested in a property and we managed to secure off market which we are so grateful for. Ali has helped throughout the process the whole way and I would highly recommend their services.

Sian · 28 February 2025 · Henry Adams Horsham

Agent replied · 17 April 2025

Thank you so much for your review Sian, it is much appreciated.

5/5

Google

We have recently sold our house through Henry Adams and have received nothing but exceptional service from start to finish. Hilary, Toby and the team have been on hand to answer any question, no matter how small, and have always kept in regular contact to provide support throughout the process. Thank you for all your hard work.

Michael · 25 February 2025 · Henry Adams Haslemere

Agent replied · 12 October 2026

Thank you Michael! Your kind review is much appreciated.

5/5

Google

Very helpful, Alison Martin has been great throught our buying experience. Thank you.

Brandon · 25 February 2025 · Henry Adams Horsham (50 Carfax)

5/5

Google

We had an outstanding experience with Linda and the Henry Adams team throughout the process of purchasing our home. Linda was highly professional, well-informed and proactive in communicating with us at every single step. We couldn't have asked for a better experience and highly recommend them.

Leia · 20 February 2025 · Henry Adams Haywards Heath

Agent replied · 22 May 2025

Thank you so much Leia, your review is much appreciated.

1/5

Trustpilot

Agent showed us a property and knew…

Agent showed us a property and knew nothing about it; couldn't answer a single question.

Rob · 13 February 2025 · Henry Adams Haywards Heath

5/5

Google

Alison Martin is brilliant. Through her positive and approachable outlook she added transparency and optimism in processes that can be daunting and stressful. Overall, Henry Adams hold a high level of professionalism with an excellent knowledge of the broader region.

Alexandros · 13 February 2025 · Henry Adams Horsham (50 Carfax)

5/5

Google

Very good service I don't think I could of done everything without there help. Customer service was excellent.

Frankie · 11 February 2025 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 9 September 2025

Thank you Frankie! We really appreciate it.

5/5

Google

Great friendly service. Excellent communication, especially close to exchange and completion. I would recommend Henry Adams, Estate Agents, Haslemere.

Katie · 11 February 2025 · Henry Adams Haslemere

Agent replied · 9 September 2025

Thank you so much for your review Katie, we really appreciate it.

5/5

Google

Mark, Toby and the team at Henry Adams Haslemere were absolutely brilliant to deal with and guided us through a fairly lengthy (no fault of theirs!) process using their expertise and a whole lot of effort. We wouldn't be in our dream home now if it wasn't for their efforts. Thank you to the whole team - I would wholeheartedly recommend them to sell, or buy through.

Jon · 11 February 2025 · Henry Adams Haslemere

Agent replied · 9 September 2025

Thank you so much Jon and congratulations on your new home!

1/5

Trustpilot

Delapidated fly infested house…

Just been shown around a house in Fishbourne. £575K for a house with rooms covered in hundreds and hundreds of dead flies. Did someone die in there? The agent could not answer any of our questions. The step at the entrance was so loose it was dangerous. Ugh Delapidated Overpriced

Kathleen · 7 February 2025 · Henry Adams Haywards Heath

1/5

Trustpilot

Was taken to a property they had listed…

Was taken to a property they had listed as available and was told the next Monday that they have an existing person renting through them and that she had priority over anyone else to have that property which I found disgusting customer service then offerd me her old flat she was moving out off. Terrible customer service along which that the agent didn’t have a clue about the property anyway

H · 3 February 2025 · Henry Adams Haywards Heath

Agent replied · 22 February 2025

Hello, thank you for taking the time to leave a review although I am sorry you had a negative experience. If you would like to discuss further please can you email operations@henryadams.co.uk

5/5

Trustpilot

What an extremely helpful company

What an extremely helpful companyMichelle Tattersall from the Bognor Regis London Road Branch is so helpful.She goes over & above what a property managers duty of care is to make the letting process as stressful as possible

Sandra · 1 February 2025 · Henry Adams Haywards Heath

Agent replied · 22 February 2025

Thank you for the 5-star review!

3/5

Trustpilot

They are helpful

They are helpful, friendly. But when it comes to serious issues like mould, they fob it off, they quick enough to blame your ‘life style’ seems even environmental health backs them. Yea I use a dehumidifier. There is mould and damp in every rooms, black bugs on walls and woodlice in bedroom. Mould in the children’s bedroom and damp carpet. My children are ill on n off. I’m having to clean this off so often, i know this is effecting our health. But it gets brushed off. There is some work going to be done, like putting mould paint on walls soon. The landlord for this property puts the rent up every year, whilst all this black mould and wet, just be cautious when viewing properties. When we moved in u start to notice the damp, there was even leaks, but this has been fixed. There is old condensation dried on the window, and rotten wood which was like then we moved in, yet they shift the blame on us. I thought the deaths of other children in the uk was awake up call. Apparently not! Going to have to go further then environment health.Be cautious.

Caz · 30 January 2025 · Henry Adams Haywards Heath

Agent replied · 22 February 2025

Thank you for taking the time to leave a review. If you would like to discuss further please can you email operations@henryadams.co.uk

5/5

Google

Having recently sold our house through Henry Adams we would have no hesitation in recommending them. They were exceptionally professional throughout the whole process, and we were particularly impressed with Alison Martin whose positive nature and regular communication kept everyone informed and on board.

Nigel · 28 January 2025 · Henry Adams Horsham (50 Carfax)

5/5

Google

We can’t rate the Storrington team highly enough, through the long process of selling they were professional, helpful and friendly. We made a good decision in going with them.

Ann · 14 January 2025 · Henry Adams Storrington

Agent replied · 23 December 2024

Thank you so much for your review Ann, happy Christmas!

5/5

Google

After many years as a tenant with Henry Adams, I can only sing their praises. Every time I raised a question, query or simply just asked a point of clarification, the team have always resolved things quickly and as best as possible. I found them to be proactive and communicate well throughout. I would highly recommend them to tenants as well as to Landlords. The team have always regularly inspected the property and have handled any necessary maintenance quickly and with polite and professional trades every time. Thank you again to the whole team at the Storrington office for years of support.

Matt · 14 January 2025 · Henry Adams Storrington

Agent replied · 23 December 2024

Thank you so much for this absolutely lovely review Matt! We wish you a very merry Christmas.

5/5

Google

The service provided for our move was exceptional. Regular communication during a difficult time.

Tessa · 29 December 2024 · Henry Adams Horsham (50 Carfax)

5/5

Google

Ali Martin was extremely helpful throughout our buying process. Very proactive and very responsive.

Richard · 29 December 2024 · Henry Adams Horsham (50 Carfax)

4/5

Trustpilot

Alex at Storrington Branch - Fabulous!

I found Alex Bush of the Storrington branch to be most helpful and genuine. I think he was as excited about my fresh start as I was! On the same day he discussed the applications with the landlord, I found out within hours of the decision that I had been picked. They were also very accommodating when I asked to move forward my moving date by a couple of days. The only negative feedback I have is that I received no communication regarding the status of my application when Alex was on leave. I also found it quite difficult to get through to the Lettings team, although I understand they may well have been out doing viewings at the time.

Janine · 26 December 2024 · Henry Adams Haywards Heath

Agent replied · 22 February 2025

Thank you for taking the time to leave us a review!

1/5

Trustpilot

Prospective sellers

Prospective sellers, should Avoid at all costs !As a prospective Buyer I contacted via email Henry Adams regarding a property in Cambridge Ave, West Wittering, Chichester.I received a response from someone named Jane, who had 0 customer care skills!I politely asked if I could have a virtual viewing, I explained I was currently in the US, having sold my UK property 9 months previously, therefore a Cash Buyer able to proceed immediately without a Mortgage.The employee Jane rudely responded with a No, we don’t do virtual viewings.It’s a fairly normal practice with other agents, and a really straight forward procedure.Since the property had been on the market sometime, others in same area selling fairly quickly, I asked Jane if there had been any offers?Her response was they would NOT accept offers unless I viewed the property.Many people relocate around the globe, it’s not a legal requirement to personally view a prospective property, therefore I’m unclear why as a British Citizen, with cash Funds from the sale of my UK property, I was told should I want to make an offer it would be unacceptable??I asked some usual questions about the boiler’s age etc, the reply was also belligerent lacking in finesse, not to mention ignorant.It appears Henry Adams feel they are doing everyone a favour, including the prospective Buyer.The employee Jane had 0’proactive skills, did she offer to try a find the property information I requested? No.After numerous other emails from myself trying to facilitate a virtual viewing from Henry Adams, I was told Manager had finally agreed to a send me a pre recorded viewing.One that I would be unable to interact with, or indeed ask questions.I Never received this video.Suffice to say the property is still for Sale?I was also told by the same Henry Adams employee, whilst the rest of the UK property market is in a slump, Henry Adams have a thriving property market.Clearly Henry Adams of Chichester are arrogant and delusional.My advice is stay Clear if you are thinking of marketing your property with this Company.

Liza · 17 December 2024 · Henry Adams Haywards Heath

Agent replied · 22 December 2024

I'm sorry you had a negative experience with our East Wittering office. Whilst we do not carry out virtual viewings as standard, I understand that the Manager did offer to video the property for you. If you would like to discuss the matter further or arrange for a video viewing please contact the manager of the East Wittering office directly - Daniel Forsythe, daniel.forsythe@henryadams.co.uk.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Henry Adams is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.

EA Masters by year, 2019 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Henry Adams

Which Henry Adams office has the most reviews?

Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.

Where are the Henry Adams offices?

The 10 Henry Adams offices, by town:

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.

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