Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThank you Jessica
Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property through Henry Adams so easy, Jessica helped me through every step from viewing, filling out forms on the internet and just being there to support me and answer all my questions. I am now looking forward to moving into my new home.
Lynda · 6 August 2025 · Henry Adams Horsham
Agent replied · 27 August 2025
Thank you for sharing your experience with us, and best of luck in your new home! We will share this fantastic review with Jessica.
★★★★★ 5/5
GoogleMy husband and i recently moved into our lovely home and we couldnt of done it without the help from Aga ! She is amazing and i couldnt recommend her more !
Chloe · 6 August 2025 · Henry Adams Bognor Regis (25 High Street)
Agent replied · 12 December 2025
Congratulations to you both on your new home and thank you so much for your lovely review.
★★★★★ 1/5
TrustpilotAfter 12 months as a tenant with Henry…
After 12 months as a tenant with Henry Adams I have to saddly change my review to one star. I will never come back as a client. Henry Adams will do everything they need to take money from your desposit. They will ignore your arguments and strictly follow their procedures. They will create fake problems like broken oven handle when the oven has not been used for 12 months. After I sent them check in and check out photos they just cleared that point from their summary without any word that they were wrong. Henry Adams and their property managers do not care about your needs. They just want your money. I replaced dirty, limescaled and old shower handle and they wanted me to pay for another one on check out! When I sent them check in / out photos they just cleared that point from the list again! No single word, no understanding, no sorry. I understand that they are just a link between The Landlord and the tenant but they forgot I was also their client and I should be treated with respect and I could not feel comfortable and satisfied when they try their best to take my money from deposit and after my explanations and propably when they realised that I am not an idiot they cur their list to minimum taking £170 for proffessional cleaning. After dealing with them I was so upset that I gave up however in my opinion the property has been cleaned and if anybody wanted to take close zoom in photos of light switch with dust on top everybody could do that. I was very dissapointed how the problems were resolved by Matthew - property manager during the tenancy. Problems with washing machine, paint coming out from the wall etc. No care just strict and simply information. I was waiting 2 months for the problem with paint was resolved. I even do not want to mention that on check in they did not come to the property with me and they did not give me one key so I ended up standing outside and waiting for them to bring the key. There was no information given about the code to open thw bin area so I had to send email. There was no parking permit given so I had to come back to their office. Henry Adams Chichester - never again.
Adam · 6 August 2025 · Henry Adams Horsham
Agent replied · 27 August 2025
I'm sorry that you have had a negative experience with us. I have shared this with the Lettings Director, if you would like to contact him directly to discuss, his email is nick.vanklaveren@henryadams.co.uk
★★★★★ 5/5
Trustpilot5 star
We’re tenants, Henry Adams acted swift and promptly to get us moved in and settled as quick as possible.
Consumer · 28 July 2025 · Henry Adams Emsworth
Agent replied · 22 May 2026
Thank you for your 5 star review!
★★★★★ 5/5
GoogleExcellent service
Manu · 25 July 2025 · Henry Adams Bognor Regis (25 High Street)
Agent replied · 12 December 2025
Thank you so much, we really appreciate your review.
★★★★★ 1/5
TrustpilotHorrible letting agent company…
Horrible letting agent company (Horsham),
Mrhing · 17 July 2025 · Henry Adams Haywards Heath
Agent replied · 26 July 2025
Hello. I'm sorry you have had a negative experience with Henry Adams Horsham. If you would like to discuss further please email either Sophie.Windsor@henryadams.co.uk or Richard.Town@henryadams.co.uk.
★★★★★ 5/5
GoogleGood service, team worked hard to get an offer. Then worked really hard to meet completion deadlines
Helen · 15 July 2025 · Henry Adams Emsworth
★★★★★ 5/5
TrustpilotExcellent agents
I have recently used henry Adams for a purchase through Horsham branch. My agent was William Papworth who was excellent, always very helpful and accommodating. I also dealty with other mebers of staff in the Horsham branch who were just as helpful. I would definately recommend this estate agent. I can't thank them enough
Trish · 14 July 2025 · Henry Adams Horsham
Agent replied · 27 August 2025
Thank you for the 5-star review, I will be sure to pass to William and the Horsham sales team!
★★★★★ 5/5
GoogleReally helpful and friendly estate agents! The whole process has been super smooth and communication has been excellent. Thank you so much!
Georgina · 13 July 2025 · Henry Adams Storrington
Agent replied · 11 October 2026
Thank you so much Georgina! We really do appreciate you leaving us a review.
★★★★★ 5/5
GoogleGreat personal service and thoroughly professional.
Jenny · 12 July 2025 · Henry Adams Petersfield
Agent replied · 27 August 2025
Thank you Jenny, we really appreciate your review!
★★★★★ 5/5
GoogleSarah is the best! From the beginning she gave clear communication and was available for support when we needed it. We are first time buyers and she helped us tremendously with what was a difficult moving process. She has been very professional and also personable during a stressful move. We cannot be more thankful to her and the Henry Adams team. Thanks again, the Kedie's.
Matty · 11 July 2025 · Henry Adams Storrington
Agent replied · 9 September 2025
This review is lovely to read, thank you so much! Congratulations on your new home!
★★★★★ 5/5
GoogleSarah is an absolute gem! She has been there for us through every step of a long and complex first time purchase. She's been friendly and professional, keeping us up to date throughout. We couldn't be more grateful for her and her colleagues at Henry Adams Storrington!
Shannen · 11 July 2025 · Henry Adams Storrington
Agent replied · 9 September 2025
Thank you so much for your kind review Shannen, we really do appreciate it.
★★★★★ 1/5
TrustpilotReally disappointing interaction with…
Really disappointing interaction with Henry Adams when we were looking for a holiday rental for 2 weeks in July 2025. We consciously wanted to try alternatives to AirBnB, so contacted Henry Adams. Despite many properties 'appearing' to be available, in reality they were not. Combine this with some slow responsiveness from Henry Adams and it took us 3 weeks for Henry Adams to tell us they couldn't help us. Went back and booked with AirBnB
Jon · 4 July 2025 · Henry Adams Horsham
★★★★★ 5/5
GoogleWe recently purchased a house through Henry Adams, and they were absolutely brilliant. (In particular Melissa and Linda in the Haywards Heath office). They were really organised, clear and communicative at all the right times. Would highly recommend!
Chris · 2 July 2025 · Henry Adams Haywards Heath
Agent replied · 22 July 2025
We really appreciate your kind review Chris, thank you so much! Congratulations on your new home.
★★★★★ 5/5
GoogleThe service provided by Henry Adams and, in particular, our primary sales contact Ella was first call. Communication throughout the process of our purchase was clear, prompt and courteous. I would not hesitate in recommending them in the future.
Tim · 1 July 2025 · Henry Adams Middleton-On-Sea
Agent replied · 22 July 2025
Thank you so much Tim for your kind words, we really appreciate you leaving us a review.
★★★★★ 1/5
GoogleI am an advocate for praise and really do try to see the good in everything, however I believe that vendors should know what is happening
I have been trying to book a viewing on a property that I was extremely interested in (Ryfield Barns) For three weeks now I have been trying to arrange via Alysha to see this property, I have been waiting for weeks at a time to even get a reply to my emails, viewing slots being arranged then cancelled etc
If I were selling a property with this agent I would not be impressed with how they are managing prospective buyers
Lydia · 28 June 2025 · Henry Adams Petersfield
Agent replied · 16 April 2026
Thank you for taking the time to give your review and we are sorry that you have been unhappy with the service you have received. Please contact Dean Kellaway the branch manager (dean.kellaway@henryadams.co.uk) if you would like to discuss this matter further.
★★★★★ 5/5
GoogleThe staff are friendly and very helpful. They are supportive whilst not being too intrusive.
Mark · 25 June 2025 · Henry Adams Middleton-On-Sea
Agent replied · 8 August 2025
Thank you Mark, much appreciated.
★★★★★ 5/5
GoogleI can't stress how happy I am to have chosen to use Henry Adams (Middleton-on-sea). I met a few different estate agents to sell the property and my first impression of them was right, as they seemed to stand out from the rest and knew the … More
S · 25 June 2025 · Henry Adams Middleton-On-Sea
Agent replied · 8 October 2025
We really are grateful for this lovely review, thank you.
★★★★★ 5/5
GoogleAs a developer for over 30 years I have come across the good, the bad and the ugly with estate agents - and Henry Adams in Middleton is the good! Very good in fact. Their communication, patience and dedication to your sale or purchase is … More
The · 25 June 2025 · Henry Adams Middleton-On-Sea
Agent replied · 25 July 2025
Thank you so much for this kind and comprehensive review, we really appreciate it.
★★★★★ 5/5
GoogleBen and Ella have been very helpful in us achieving the purchase of a local house :)
Simon · 24 June 2025 · Henry Adams Middleton-On-Sea
Agent replied · 25 July 2025
Thank you Simon and congratulations on your new home.
★★★★★ 5/5
TrustpilotI found the staff straight forward and…
I found the staff straight forward and honest.
John · 23 June 2025 · Henry Adams Petersfield
★★★★★ 5/5
GoogleHad a really good experience with finding a home with these a massive thanks to Charlie from the Emsworth branch making it a very successful and stress free matter :)
Maryjade · 17 June 2025 · Henry Adams Emsworth
Agent replied · 22 November 2025
Thank you for reviewing us Maryjade, we really appreciate it and so glad we could find you a new home!
★★★★★ 1/5
TrustpilotWARNING! Do NOT Use this letting agency!
WARNING!! Do NOT use this company!!
Sevanswood · 16 June 2025 · Henry Adams Emsworth
★★★★★ 5/5
GoogleGreat service. Mark really kept on top of things, would recommend. Thanks!
Megan · 6 June 2025 · Henry Adams Haslemere
Agent replied · 16 April 2026
Thank you so much Megan! We really appreciate your review.
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