Trusted Agent profile · West Midlands and Oxfordshire

Green and Company reviews in Tamworth, Sutton Coldfield, Wantage and 3 more

4.5

★★★★★ Excellent

824 reviews across 9 offices and 2 platforms

www.green-property.com

Green and Company has nine offices, in Tamworth, Sutton Coldfield (four offices), Wantage, Birmingham, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 824 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

823

Reviews on Google

All 9 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 9 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & CoTom, 29 November 2016Read the review from buyers

Our offices

Green and Company's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Green and Company office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Bad experince Linda rude to me in shop and on phone

Fen · 29 July 2019 · Green and Company Sutton Coldfield (7 Boldmere Road)

Agent replied

Thank you for your feedback. I have searched our management software and I cannot find your details based on the aforementioned information. If you can email me (customercare@green-property.com) I will endeavour to look in to the matter for you. Kind regards Green and Company

1/5

Google

Rating only, no written review.

Mark · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

Agent replied

Hi Mark We are sorry to see that you are not entirely happy with the service received. Having looked at our case management system we cannot reference your experience with the Walmley office however we have "Mark Morris" registered at our Tamworth office? If possible, we would like to be able to rectify matters for you. Please email our Customer Care team (customercare@green-property.com) and they will liaise with you. Kind regards Green and Company

4/5

Google

Recently brought a house off them, had a few issues. It was more with the seller then these, but overall they kept you in the loop and answered any questions for us, even stayed behind when we stormed down there to try find out why our move date was moved from the next day (Wednesday) to the Friday, again not their fault but with the buyer we was buying from. They were willing to help.

Katie · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

1/5

Google

The valuer over valued the property by 20k and gave the impression it would be in demand at that price. When I turned down the first offer made and subsequently the second offer by a different buyer I was told the asking price was far to high and we wouldn't get that even if the house was closer to the Walmley boundary. I said why did your agent value it at this and I was told that they were testing the water, but this is certainly not what he said at the time. I didn't find dealing with them very pleasant at all and as the sale was following a bereavement I felt that they didn't show any understanding of the situation. I often ended up speaking to different people who sometimes didn't know the latest regarding the sale.

Eva · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

Agent replied

Dear Eva Thank you for taking the time to provide us with your feedback. I have searched our case management system and I can't find your information on our system (I have used "Eva Fripp" as a search). If you would be good enough to email our Customer Care Manager, Tara Kelly, (customercare@green-property.com) and Tara will investigate your issues and liaise with you to resolve them. Kind regards Green and Company

2/5

Google

Very friendly and on the ball when they want your business. Initially had to make 3-4 phone calls to have all the mistakes (12 photos that were repetitive, incorrect descriptions on at least 3 of the rooms, incorrect floor plan for …

Debby · 29 July 2019 · Green and Company Castle Bromwich

Agent replied

Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager. Regards Green and Company

2/5

Google

I rented a flat through Green & Co from December 2011 to November 2012. When I left, they tried to withhold £50 from my deposit for cleaning the oven, which was filthy when I moved in. I did get the money back eventually, but it took about …

Alistair · 29 July 2019 · Green and Company Erdington

5/5

Google

Excellent Service from Amy and the team - can highly recommend them - they are very efficient and helpful and extremely professional.

Anthony · 29 July 2019 · Green and Company Erdington

1/5

Google

I used this agency about 3 years ago when I was trying to buy a property. The transaction was extremely prolonged, they appeared to be on the vendors’ side, even when I had paid out monies for various surveys, and I remember thinking at the time that they didn’t want me to buy the house. Reading the blogs of others today, I wonder if this organisation proactively discriminates against people of colour. It was my worst experience of an estate agent and cost me a lot of wasted money on surveys etc .... because in the end I walked away from the transaction. I would never ever use or recommend this agency. The manager needs some serious training. It’s a wonder they sell or let anything.

Vee · 29 July 2019 · Green and Company Erdington

Agent replied

Good morning Vee. I write to confirm that in the scenario you have described we do indeed act for the vendor. However, unless the sale proceeds to completion of contracts we do not receive payment for the services provided so it is in our interest to try and ensure that all sales agree proceed to completion. Equally we do not "discriminate against people of colour". If you would like to make a formal complaint please email customercare@green-property.com and we will investigate the matter further. Kind Regards Green and Company

1/5

Google

On Google, it says that they're closed on the weekend, yet their phones ring out and you're actually given the impression that you're on hold, waiting for an advisor.

The · 29 July 2019 · Green and Company Erdington

1/5

Google

Should of read the poor reviews before deciding to give this company money. Was pressured into making a fast transaction for a holding deposit. Then had a complete flare up with the referencing company but the letting agents were happy to continue as soon as the referencing company didn't play ball the letting agents completely changed their demeanour from being 'very friendly' to being as how they are being depicted in other reviews and refusing to give me my money back. Absolute scam and unprofessionalism. In regards to your below comment.. Firstly, I would refrain from posting sensitive/confidential information especially whilst this matter is under dispute. Secondly, what you have posted is factually incorrect and this is just the story line you are using to try and 'cover' yourselves to withhold money you are legally not entitled to, but all of that will be made obvious in exchanged emails when the formal complaint is progressed.

Sophia · 29 July 2019 · Green and Company Erdington

Agent replied

A landlord is reasonably entitled to request certain information from a prospective tenant when deciding whether to grant a tenancy. In doing so, it is envisaged that the information will be correct and accurate. Where a tenant provides assurances that any queries, raised as a result of the information provided, have been resolved then the landlord can accept these in good faith and proceed with further checks by a referencing company. In circumstances where these issues remain unresolved then a landlord is entitled not to proceed to grant a tenancy. It is always hoped that an application made by a tenant will proceed smoothly.

5/5

Google

Rating only, no written review.

Kez · 29 July 2019 · Green and Company Wantage

Agent replied

Thank you for leaving the five star rating.

5/5

Google

Very impressed by the quality of the service for check-in, check-out and everything in between - strong communication and we loved the property we found.

Sam · 29 July 2019 · Green and Company Wantage

Agent replied

Sam, thank you so much for your review and I hope that you enjoy the property throughout your stay.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Green and Company

Which Green and Company office has the most reviews?

Tamworth has the most, with 146 reviews rated 4.7 out of 5, followed by Sutton Coldfield (34 Walmley Road Walmley) with 136.

Where are the Green and Company offices?

The nine Green and Company offices, by town:

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