Trusted Agent profile · West Midlands and Oxfordshire
★★★★★
824 reviews across 9 offices and 2 platforms
Green and Company has nine offices, in Tamworth, Sutton Coldfield (four offices), Wantage, Birmingham, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 824 reviews on two platforms, rated 4.5 out of 5 overall.
823
Reviews on Google
All 9 offices
1
Reviews on View Agents
All 9 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Green and Company's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMandy and Chris could not have been more helpful with our move. From viewing the property to checking in nothing was ever too much trouble and they were always on the end of the telephone and happy to help.
Jessica, thank you so much for your kind review and I hope that you are enjoying your new home.
5/5
GoogleAll the staff at Green & Co went out of their way to make the sale of my house as easy as possible. Always professional, always helpful and imaginative, always guiding with a kindly approach. Their consistent presence and ongoing communication really helped me get through the sometimes trying process. Thank you....
Thank you very much for your kind comments.
5/5
Googleso professional and so approachable at all times. Extremely impressed with the quality of service, organisation and professionalism that the Green and Co team have demonstrated throughout the entire process. The staff have been helpful and responsive, which has helped ease the stress of the moving process.
Prasad, thank you so much for your kind comments. Thank you for your business and we hope that you are happily settled in your new home.
5/5
GoogleSold and bought through them, highly recommended.
Gordon, thank you very much for your kind comments.Best wishes
2/5
GoogleOverall my experience with Green & Co. was not fantastic, the main issue that I felt with the company was that they are not prepared or used to dealing with young adults looking to rent with other young adults. It was clear that their primary client is one of a family. I found some staff to be quite patronising when talking to me about the property as if I was a child, and didn't understand what I was getting into. Perhaps they should understand that many people in their mid-twenties have had multiple experiences with renting and do in fact know what is required from a tenant. Of particular note is when I was first liaising with the company before having been accepted the property. Me and the other tenants entered the office of the company to deliver proof of ID among other things, prior to signing the agreement. The attitude shown at this stage by the staff was shocking as we were actually ignored by most of the staff on arrival, not many people looked us in the eye, nobody welcomed us to the company or introduced themselves, many not looking up from their desks. Likewise when we were leaving the office, I distinctly remember making an effort to thank the staff and say goodbye, to which I was met with silence. I believe this was due to our age and not appearing to be a typical client or tenant. This may feel quite minor however it set a negative tone and image of the company which I struggled to shake afterwards. The year I spent with the agency did not provide any evidence to the contrary and therefore explains my two-star review.
Wow, that has devastated the team to receive your review Alex. They all pride themselves on looking after everyone who they deal with and we are really sorry that you felt so strongly to leave these comments. I would really like the opportunity to talk to you about your visit back in May/ June 2018 but it may be difficult to look into it in any great depth given the time that has now passed. The busy open plan office on the ground floor is not ideal for meeting everyone but I hope that you were dealt with professionally and efficiently by whichever one of the Lettings Team looked after you. We do have a very detailed and thorough process/ duty of care for all potential future tenants but clearly we failed somewhere if this came across in any way patronising. The review does not sound like us. Please feel free to call me on 01235 773406 Tim Green
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Sorry to read that you are unhappy. If you would like us to look in to the matter please email us enquiries@green-property.com Regards Green and Company
1/5
GoogleDo not recommend!
Sorry to read that you are unhappy. If you would like us to look in to the matter please email us enquiries@green-property.com Regards Green and Company
5/5
GoogleI have never actual bought or sold a house through this company but I have had the pleasure of dealing with this company in a chain (a very dysfunctional chain) unfortunately for us or buyers pulled out for no reason at the last minute, I cant let that reflect on the hard work and determination Claire & Co put in.
1/5
GoogleNo emergency contact number when things go wrong out of hours disgraceful had no heating since last night with a tempretutem below Zero and cantc be fixed till tomorrow Worse estate agents ever no time scale for emergencies what a Joke
When our Letting Management team received your email (31st January) regarding the issue raised about the central heating boiler they took action at 8.30am and engaged our contractor. The quote was approved with the landlord and the contractor agreed to attend to the work the following day (today) to complete the repair. Clearly a boiler breakdown is unusual and this was made worse by the fact it was extremely cold so I understand the inconvenience that this has caused you. Any issues experienced out of hours are generally dealt with by the tenant and reasonable costs are then refunded subject to the landlords approval. However, this is incredibly rare and most property related issues are dealt with and rectified the following day without any inconvenience to the tenant. The management team will do everything possible to ensure the boiler is repaired today. Regards Green and Company
2/5
GoogleVery friendly and on the ball when they want your business. Initially had to make 3-4 phone calls to have all the mistakes (12 photos that were repetitive, incorrect descriptions on at least 3 of the rooms, incorrect floor plan for downstairs) on the websites rectified to give accurate description of property. When I called to advise that we would not be using their recommended solicitors due to cost, the agent we'd been dealing with never bothered with us again and we had to make phone calls to them for updates. Only found out we had a viewing during a chase up call! However, during any contact with the staff, they were all very pleasant and courteous. As I stated in an email to them, they were very on the ball when it came to sending their invoice!! No response.....
Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager. Regards Green and Company
1/5
GoogleRating only, no written review.
Sorry to read that you are unhappy. If you would like us to look in to the matter please email us enquiries@green-property.com Regards Green and Company
5/5
GoogleRating only, no written review.
5/5
GoogleChris, Lorraine, and Mandy were all incredibly helpful when coordinating our first house move. They explained everything clearly and were always available to talk over the phone / email - I would definitely recommend Green & Co!
Alex thank you for your kind feedback and we are all pleased that everything went well.
5/5
GoogleAbsolutely fantastic people. Professional courteous. Great value. This is the 3rd time I’ve sold with them. Definitely the best in the area. Very trustworthy and always ready and willing to help. My only grumble is I wished their office was air conditioned as when the sun shines through the window it gets extremely hot and uncomfortable.
5/5
GoogleAbsolutely fantastic people. Professional courteous. Great value. This is the 3rd time I’ve sold with them. Definitely the best in the area. Very trustworthy and always ready and willing to help. My only grumble is I wished their office was air conditioned as when the sun shines through the window it gets extremely hot and uncomfortable.
5/5
GoogleOpen and honest
5/5
GoogleOpen and honest
5/5
GoogleRating only, no written review.
1/5
GoogleCon artists! Was forced to take out PPI on my mortgage through them ten years ago that I now know was missold!! They will lie and cheat to make commission on you. AVOID!
We would never force anyone to do anything. However, we would be more than happy to look in to the matter for you. If you would like us to please contact us through our Customer Care which can be found here http://www.green-property.com/branches/customer-care-team
1/5
GoogleIf I could rate zero stars I would. I have recently had a terrible experience with Green and Co. Wantage and would seriously never wish to have anything to do with them again! As a buyer spending a significant amount of money on a property, I was treated appallingly! If it had not been for the fact that I absolutely love the property I have purchased through them, both Gemma and James would have put me off the sale along time ago. On several occasions I was on the receiving end of what I can only describe as bullying! Never before have I had to ask someone to stop being so rude to me over the phone (as I did with Gemma when she hung up on me!) Due to having to sell my property in order to purchase my next (standard chain scenario) I was telephoned for updates by these guys almost constantly who became really quite angry with me! The whole experience was dreadful. There is a lot more I could say about their unprofessionalism but the main point here is avoid dealing with these people if you don't want to be treated like dirt!
Rebecca, I am horrified to read your review and the experience that you had in purchasing your property. It will be of little consolation to you but I am least pleased that you do love your new property. I have tried to look into the full position on your file and I understand that it was a complex purchase process with a number of legal issues that needed resolving. I see that the majority of your contact was with Gemma but that you needed to speak to our Sales Manager James when that proved not to be satisfactory. Gemma is no longer with us to be able to analyse quite what went wrong. However if you felt that you had the time I would welcome the opportunity to sit down with you to hear your full story with a view to ensuring that we never see a repetition. This is not the ethos of this firm or those that I am proud enough to say are part of our team. Tim Green DDi 01235 773406
1/5
GoogleRating only, no written review.
5/5
View AgentsVery pleased with result
I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & Co
5/5
GoogleNice people.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tamworth has the most, with 146 reviews rated 4.7 out of 5, followed by Sutton Coldfield (34 Walmley Road Walmley) with 136.
The nine Green and Company offices, by town:
