Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPossibly the worst agency ever
Possibly the worst agency I've ever had to deal with. The flat was dirty at the start of the tenancy, there were also buckets of paint and nails around. It took ages to get the inventory and it was not up to date. I told them to come pick up some letters for the owner months ago and reiterated it twice and they amount to a pile of 40-50 at the moment. They take a week to reply to a single email and they are dismissive of the tenancy problems. We had put forward a complaint to the environmental health department because they were dismissive about the problem of excessive cold in the flat, despite us having to wear hats and gloves in the house and having taken gauges to confirm our claim. Do yourself a favour don't deal with Gordon & co.
Alakanu · 11 January 2022 · Gordon London (200 Lavender Hill)
★★★★★ 1/5
TrustpilotHorrible property management
We have been leaving in the rented flat in SW London managed by Gordon & Co for more than two years now. Although the rent price is rather high the property management is very poor! It takes use weeks or at times months to get some serious problems fixed (like a broken drainage system that smells), the property manager is not helpful and normally makes you waste your time on going forward and backward on emails and calls to get the problem solved. I can imagine the landlords pay a fortune for their service, but it is not good at all, very bad experience so far.
Yuliya · 17 November 2021 · Gordon London (200 Lavender Hill)
★★★★★ 1/5
TrustpilotAvoid the business but especially Rianna
Could Rianna in Battersea be any ruder? She literally hangs up whilst you're still talking, she's miserable when she does talk, she asks the same questions over and over again so obviously doesn't listen. Bloody awful.She could find me my perfect property and I'd still rather not give her the commission. Perhaps learn some customer service skills?Avoid. Avoid. Avoid.
Hannah · 27 October 2021 · Gordon London (200 Lavender Hill)
★★★★★ 5/5
GoogleWe were dealing with Becky Scrivener, as she helped us to find a flat we were looking for. From viewing to contract sign, all on a professional level.
Michal · 26 October 2021 · Gordon London (212 Tower Bridge Road)
★★★★★ 5/5
GoogleThe most professional agency I ever meet, everything was clear and detailed. I was served by Rahan, he's really nice and patient. Always quick to answer all my questions whether it's on email or phone. So happy to live in the new apartment.
Zhiying · 15 October 2021 · Gordon London (Strata Pavillion)
★★★★★ 1/5
TrustpilotWorst ever
Worst ever! First time Been waiting for my deposit return for more than 2 months still waiting for the final deduction can you believe?? The flat condition literally does not need to take more than two weeks to do the inventory report!
Katherine · 14 September 2021 · Gordon London (200 Lavender Hill)
★★★★★ 1/5
TrustpilotHorrible agent
Horrible agent. Record EVERYTHING they tell you, take detailed videos of every corner of every room before or during check in and send it to them by email, also check all documents carefully and demand that all communications are in writing.
KD · 7 September 2021 · Gordon London (200 Lavender Hill)
★★★★★ 5/5
GoogleTheir staff is really professional, I recommend everyone to choose them as a agencyPositiveQuality, Professionalism, Value
Liwen · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello Liwen,
Thank you for your review and recommending Gordon & Co based on the service you received. Wishing you all the best.
Gordon & Co
★★★★★ 5/5
GoogleGreat service from Kwan Tang. Super responsive and accommodating to our needs. Made a usually very tedious process very smooth and spent a lot of time explaining the move in process.
Would highly recommend !PositiveResponsiveness, Quality, Professionalism, Value
Db00090 · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello db00090,
Thank you for your 5 star review. We will be sure to pass on this review to Kwan. He will be very happy to know that he was able to accommodate your needs in finding your new home. Thank you for recommending Gordon & Co.
All the best!
★★★★★ 5/5
GoogleOne of the best estate agents I have dealt with. I had a gentleman named Kwan assisted me in looking for a property. Kwan was able to show me numerous properties that fitted what I was looking for, in the end I decided to go for a property that he showed me and the process was so easy and effortless. Thanks to Kwan’s organisation and excellent communication skills he was able make sure everything was handled easily and quickly. I would definitely recommend this company.PositiveProfessionalism
Sean · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello Sean,
Thank you for such a great review in regards to the service you received from Kwan on the behalf of Gordon & Co. We are happy to hear that everything went smoothly and you were able to find a property that you liked. We wish you all the best in your new home!
Best Regards
Gordon & Co
★★★★★ 5/5
GoogleWe experience very good service provided by Kwan Tang from the initial video viewing through to the moving in process. We can see every corner of the flat via the virtual video and then book it online. Mr Tang do a great job before we move in, we can settle down with his kind help. He responded very fast and I am really appreciate his work.PositiveResponsiveness, Quality, Professionalism, Value
Yan · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello Yan,
Thank you for your 5 star review. We are happy to know that the virtual viewing went well and you were able to see everything you needed to before securing the flat. We wish you all the best in your new home!
Kind Regards
Gordon & Co
★★★★★ 5/5
GoogleGordon & Co have been our managing agents for five years and have never failed to source new tenants for our buy-to-let properties in a timely and professional manner. Their lettings and management team are consistently reliable and even throughout the current Covid-19 crisis have never failed in giving anything less than a full professional service.PositiveResponsiveness, Quality, Professionalism, Value
Edwina · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello Edwina,
Thank you for leaving us this 5 star review. Gordon & Co are very happy to know that through out these 5 years we were able to help provide tenants for your properties in a professional and timely manner. We look forward in continuing to work with you.
Kind Regards
Gordon & Co
★★★★★ 5/5
GoogleI've used Gordon & Co for 5 years now and am very happy with their work in finding tenants, resolving problems that come up and communication by both phone and email. Recently, Rahan Malik did great work getting a new tenant during a difficult period (pandemic) and he kept us updated with a changing situation, thus continuing the very good experience we've had with Gordon & Co.PositiveResponsiveness, Professionalism
P · 27 August 2021 · Gordon London (Strata Pavillion)
Agent replied
Hello P Strong,
Thank you so much for leaving us this review. We are very pleased to know that our service over the past 5 years has been a good one and we were able to secure tenants for your property in such difficult times. We continue to look forward working with you.
All the best!
Gordon & Co
★★★★★ 5/5
GoogleWe highly recommend Kevin Sowah & Gordon & Co, Battersea. Kevin was a highly professional agent, we had great trust in his knowledge of the current market, recently sold many flats in our local proximity, which give us great confidence, and he was right - ours was off the market within 3 weeks of putting it available! Thank you for a smooth & reassuring process from start-to-finish, we would not hesitate in recommending you, and would certainly use Gordon & Co again in future.
Heidi · 27 August 2021 · Gordon London (200 Lavender Hill)
Agent replied · 27 August 2023
Dear Heidi, thank you so much for your 5-star review! We are glad you chose Gordon & Co. to assist with the sale of your property, and that what can seem tedious, was rather a smooth process for you. Kevin is a great asset to the team and was happy to help you achieve your expectations. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleVery professional and helpful agency! I had bad experiance before, but this one was super good!PositiveProfessionalism
Eduardo · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied
Really glad we could help you and the service provided matched your expectations. We wish you all the best!
★★★★★ 5/5
GoogleVery pleased with Gordon & Co's service - responsive, quick, friendly and made the whole process really easyPositiveResponsiveness, Quality, Professionalism
Jaqueline · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied
Hi Jaqueline,
I wanted to thank you on behalf of the Tower Bridge team for the great review. The team wish you all the best in your new apartment.
★★★★★ 4/5
GoogleVery responsive and professional. My checkin was on time and the house was in decent condition. Sometimes too professional but thats fine.PositiveResponsiveness, Professionalism
Vidur · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied
Hi Vidur, thank you so much for the lovely review! Its great to hear the whole process was a smooth one for you! The team here at Tower Bridge wish you all the best and hope you enjoy your new apartment!
★★★★★ 5/5
GoogleVery quick and easy renting process with the guys here. Richard especially was a huge help in securing our property!PositiveResponsiveness, Quality, Professionalism, Value
George · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied · 29 July 2023
Thanks for the great review George! The team here wish you all the best!
★★★★★ 5/5
GoogleI rented a flat through Go&Co. They are professional and helpful. Responded to my queries over the holidays.
Special thanks to Richard McRoberts for arranging everything in time.
I would recommend them.PositiveResponsiveness, Professionalism
Kaiser · 26 August 2021 · Gordon London (212 Tower Bridge Road)
★★★★★ 5/5
GoogleRecently used their services to rent property for myself and can recommend if you searching for nice property. Despite COVID restrictions entire process was easy and quick. Tarryn was very helpful and her communication was professional.PositiveQuality, Professionalism
Mil · 26 August 2021 · Gordon London (212 Tower Bridge Road)
★★★★★ 5/5
GoogleBecky was really helpful and responsive throughout the process. We were able to quickly find and rent a great flat in Aldgate.PositiveResponsiveness, Professionalism
Owen · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied
Hi Owen, Thank you for a great review. We are thrilled to see the service Becky provided met your expectations. We hope you enjoy your time at Aldgate Place.
★★★★★ 5/5
GoogleWe rented an apartment and we are very happy for the service that we received. Mr. Richard M. was and is really professional, he assisted us in all the occasions with a quickly respond.
Once again we are really happy and we really suggest this company.
Thanks again for everything guys.PositiveProfessionalism
Alessandro · 26 August 2021 · Gordon London (212 Tower Bridge Road)
★★★★★ 1/5
Googleoffensive and incompetent staff, Since renting a flat we’ve received nothing but issues. Gordon & Co management is rude and disrespectful. We’ve had to speak to them on numerous occasions after not receiving responses to emails and have received sarcastic/ rude remarks every time.NegativeQuality
John · 26 August 2021 · Gordon London (212 Tower Bridge Road)
Agent replied
Dear John,
Sorry to hear this. I cant seem to locate your details under any of our tenancies. Could you kindly provide further information to Towerbridge@goandco.co.uk in order for us to look into this further for you.
Kind regards
★★★★★ 5/5
GoogleIt was my first time renting in London and Tarryn was very helpful and professional. She was very responsive, punctual and reliable in securing the flat that I wanted. She answered all my questions and helped make my transition as smooth as possible.PositiveResponsiveness, Professionalism
Nour · 26 August 2021 · Gordon London (212 Tower Bridge Road)
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