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92 reviews from tenants across 5 offices
92 reviews of Gordon come from tenants, rated 4.8 out of 5 on average, across five offices. Checked 9 October 2026.
92 reviews from tenants, newest first, with the office each one is about.
5/5
View AgentsExcellent service from Jade Moeller
I arranged for Jade to show me a property. Although it wasn't what I was looking for, Jade offered to show me another property straight after that had just come on the market and was perfect for me. Jade explained the process of securing the property to me, and was really helpful in always responding to my emails and answering my calls. Overall, it was a great experience working with Jade and would highly recommend her!
4/5
View AgentsResponsive and thorough service with one hiccup.
Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and swiftly organised its removal from the market at our request. During the preparation for our move in he was quick to request the appropriate documents required for our tenancy and provided informative updates throughout the process as to what needed to be completed. Despite some disagreement as to the date and time that we were to move into our new property- it seems our move-in could have originally been arranged for an earlier time of day given we were to pay rent for the full day- this matter was eventually solved, albeit with some slight antagonism. Despite this I would recommend Thomas's service for his generally courteous manner and quality of service.
5/5
View AgentsExtremely positive, efficient, friendly and professional agent. Highly recommended :))
A big thank you to Gordon & Co, particularly to Seth Griffiths with whom we recently dealt. He was patient & efficient & extremely helpful, as well as being professional and friendly. All my dealings with agents at Gordon's have been extremely positive. They are always ready to assist & advise. It is a pleasure to deal with them & I feel I am in good expert hands Thank you all once again, especially to Seth to go through on this difficult period with us helping to find our new home within a really short term and letting us to extend our stay throughout the process. His positive approach and assistance is highly appreciated :)))
5/5
View AgentsExcellent Service
Seth, Nathalia and Michael, Many thanks for all your hard work, commitments and great customer services we received from the beginning until now. Mum and i are all pleased and there are not enough words to describe how grateful we are. From the min i walked into your office to every emails correspondences and telephone calls you treated us with nothing but respect and to just meet all our requirements. We are really satisfied and all we do is now brag and will certainly recommend you all to any friends or family that may also need help in finding a home. Continued to keep up the good work! Tanya Mighty
5/5
View AgentsThomas helped us find a modern, clean apartment next to the tube station. Due to our situation, as we had to leave our previous place in a short period of time, we had to do all the paperwork quite quickly. Thanks to his management of the situation we are now quite happy in our current place and we are grateful for that. Cheers Tom!
5/5
View AgentsIncredibly helpful, responsive and thorough
It was great working with Thomas throughout the process. As a first time renter in the UK, Thomas made it so easy throughout the process and was always willing to take the time to explain everything through. Not only was Thomas patient, he was very responsive and would promptly return any query I had. I would certainly recommend Thomas to anyone searching for a property in London. His knowledge of the various areas in addition to his calm, helpful demeanour made him the perfect agent for my search!
5/5
View AgentsMove to New Home Experience
Had an amazing experience starting from the search process, Willi from Gordon & Co was so supportive and understanding and helpful to make a smooth move with extremely less issues to worry about I am extremely delighted and happy with my new home and the service as he understood my requirements properly and was able to act upon it without great fuss or issues. I am so happy with the service and the Apartment Thanks Team
5/5
View AgentsHelpful and efficient
Very helpful in answering all our questions, very knowledgeable of property. Enabled the process was smooth and moved very quickly. Answered any of our email questions and was happy to go back for a second viewing. Thanks for your help
5/5
View AgentsGreat Experience = Would recommend Thomas
Thomas was very helpful throughout the who process and I would certainly recommend him to anyone looking to find a place to rent..
5/5
View AgentsThomas was very professional and helpful.
5/5
View AgentsApproachable and professional
Thomas has been very helpful in answering all the questions I’ve had about the apartments I viewed. He is very friendly and easy to talk to, and has always replied within minutes in our email correspondence. Thomas has been very professional throughout.
5/5
View AgentsEfficient and professional
Thomas made the whole task of moving extremely easy, with a very high level of customer service. His professionalism exceeds previous experiences with other estate agents.
5/5
View AgentsGood experience!
Thomas is very pro active and always available to solve all our questions.
4/5
View AgentsDean Review
Dean was very helpful and always on call with helping us find options that met me and my partners needs. He was a good point of contact and always followed up which other agents had failed to do. Dean for this reason stood out particularly in his professionalism and his honesty especially on viewings.
5/5
View AgentsGreat Service
A smooth transition into the property. Big thanks to Jade!
5/5
View AgentsGreat communication and very efficient
Very happy that Jade was able to facilitate our speedy move into 29 Poynders Court. Se communicated very clearly throughout the whole process, always responded to our queries quickly and ensured we could move into the property with as little stress as possible.
5/5
View AgentsExcellent
Dear Sir/madam, I'd like to compliment one of your employees, Jade Moeller, for the excellent service she provided me the last few weeks. Miss Moeller helped me to sort out my issues in the property I am currently renting. I have always been pleased with the service I receive at your branch. However, Miss Moeller's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within a few days, she was able to offer me the accommodation I was dreaming of and verify that the needed repairs where conducted. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Gordon & Co for years to come. Sincerely, Radhia GHANEM
5/5
View AgentsBeyond the call of duty
Thomas is great at what he does. He sells by not selling, he listens in your requirements and manages to find you property that is spot on. He is also very informative and service minded. A true breath of fresh air. An absolute pro. I would recommend Thomas any day to family, friends, colleagues and I would know they would be in good hands.
4/5
View AgentsExcellent services provided by Thomas!!
Rating only, no written review.
4/5
View AgentsDean was very helpful throughout the process. When the original place we wanted was no longer available, Dean went out of his way to find us a new home. He responded to all queries in a speedy and professional manor making the process very easy for me and my husband.
4/5
View AgentsDean was very swift in replying
New to London, Dean was great to deal with when finding our 4 bedroom flat. We had a tricky start but Dean was very fast at replying to our e-mails and answered all our questions informatively.
5/5
View AgentsExcellent Estate Agent
Dean was very helpful and efficient. Made our move easier and stress free
5/5
View AgentsProfessional and helpful
Even though we had a difficult process to go through, Thomas was an amazing help going through it. He was very transparent about what is required and what would be the next steps. He was kind, friendly, courteous and very clear in communications.
5/5
View AgentsHelpful, polite, professional & welcoming
Dean was first and foremost a very nice guy who acted in a friendly yet professional manner. Any questions we threw at him - he answered them in lots of detail and we left the property feeling like we knew everything we needed to know. Dean gave us various options and showed us different flats on site, he communicated clearly and even arranged to a second viewing for us on request. He responded to our initial interest within a few hours which meant we could secure the property we now call home! Thanks so much Dean, see you around!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
92 reviews from tenants across five offices, rated 4.8 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.