Gordon reviews

★★★★★ 4/5

Google

Rating only, no written review.

Alex · 22 June 2026 · Gordon & Co.

★★★★★ 5/5

Google

Had a great experience using Gordon & Co’s services, with very quick responses and hard work.

Felix · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Helped us find a flat in Strata SE1 to rent. Took over 1.5 months to get our deposit. They're trying to charge us for problems in the flat that were there when we moved in

Ajay · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Avoid them unless you want to get ripped off! The positive reviews come from people who moved in, but not those who moved out. How do I know? Read below. After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. We already knew they would charge us for cleaning regardless of how we left the apartment based on all the comments from the ex-neighbours and reviews. We cleaned the apartment thoroughly and left it clean regardless. They ridiculously exaggerated how dirty everything was (seriously, even mentioning that items like the door needed FURTHER cleaning). Then, one week later (4 weeks post move out), they sent an email saying that the landlord wanted to charge us for cleaning + damages. The damage charges were so extensive that we became suspicious, especially because they wanted to charge us for damage that we could clearly see in the videos of the apartment we were sent before moving in the year before. They also wanted to charge us 5 pounds per light bulb missing, even though we clearly remembered that when we moved in they were missing. Therefore, we checked the check-out report that they sent us, and saw that it said as if we received the apartment in perfect conditions under the “check-in” section, with nothing broken. HOWEVER, we knew for a fact that there were pre-existing damages, so we proceeded to check the check-in report they sent us when we moved in (one year before), and it stated ALL of the damages. Therefore, they FRAUDULENTLY changed the “check-in” conditions of ALL the items in the apartment in our check-out report so that they would charge us for the damages WHICH WERE THERE BEFORE WE MOVED IN! This included damage to the furniture, to the kitchen counter, light bulbs, etc. Then, we confronted them with this evidence and they said they had to talk to the landlord. In the meantime, the property manager in charge of my deposit went on annual leave for 10 days (over one month after moving out) and none of her colleagues nor manager could do anything about it while she was away. So I had to wait 10 days for her to eventually go back to the office, tell me that the landlord had agreed to waive all damage fees (obviously, they were clearly pre-existing), and release the deposit, subtracting cleaning fees. They deducted 305 pounds for cleaning for a 52sqm apartment. When we called the cleaning company that had issued the “invoice”, they told us explicitly that they had not cleaned that apartment on the day of the invoice. The person on the phone then became agitated because they realized we were suspicious of Gordon & Co. Then, they proceeded to tell us different (lower) prices for the cleaning services than the ones on the invoice (their website also has different prices), even though they mentioned that Gordon & Co was a major client of theirs. Why would their charge a major client MORE than a random caller wanting to use their services for 1 apartment? Suspicious. It took 1 month and 15 days to get the deposit in my bank account after moving out. We had to spend hours checking the different check-in and check-out reports (110 pages each), and comparing them because of their fraudulent behaviour of changing the conditions from one report to the other; all to try to rip us off for a few hundred pounds. Then, we had to chase them for answers multiple times a week, waited an extra 10 days because someone went on annual leave. Everything was very suspicious and I do not trust anything they say. I personally doubt this was a one-time thing, so I'm posting this to make current tenants aware of this when they move out. Do not trust this people with your hard-earned money. I will never rent with them again, and neither should you.

Fernando · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Gordon & Co have managed my apartment in London for the past 10 years during which they have given excellent service in all areas which has ensured that I have had very little to do during this time. My main point of contact throughout has been Dominic Foye who I have to say has been a pleasure to deal with and given a truly professional service as has his colleague, Lisa O’Donovan. It was therefore an easy decision for me to instruct them to sell the apartment this year which has now completed. The sale was dealt with by Lenard Pap and again the service was exemplary. He managed the day-to-day issues quickly and efficiently as they arose and ensured everything stayed on track through to completion. Lenard also carried out all the liaison with my tenant and managed a smooth vacation to suite both parties in timely fashion for completion. Nothing was ever too much trouble for Lenard and emails were always responded to promptly which is essential when keeping a progressing sale on track. I could not recommend Gordon & Co highly enough given the past 10 years of first-class service I have received from them. I only wish they covered the Suffolk area!

Peter · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Rating only, no written review.

Harry · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

If you think my experience was bad, check their trustpilot reviews. I wanted to write a review and go through the formal complaint but I thought I’d wait until I’m cooled down about the situation. But truth is, even after 5 months, I’m still unable to understand how they could run business like this. of course some people are going to have a positive experience, as with any company. If you are lucky enough to not have an issue, great. But it’s how they handled it after mistakes that says the most about the company. In our case, during the viewing I was sent a video which they claimed was taken right after the last tenant moved out. It showed that there was no visible stains or damages on the walls, floors, tiles, carpets or furnitures. When I moved in, I found stains (mostly permanent that after 3 professional cleaning still didn’t come off.) on all the above. The metal safety lock on the door snapped off. Mirror sellotaped to the wall. Balcony door gets stuck every time. Grease on the chairs and under the kitchen cabinets and also the Wi-Fi box. Even the washing machine had a crack on the corner. Half of the wooden floors were covered in stains, complete permanent. And bathroom tiles as well was stained, didn’t know you could stain those. The walls..and furnitures…can’t even. Oh the tv unit have also completely fallen apart, like it was actually broken pieces just put back together like it didn’t happen. There are very clear evidence of water damage on the door frames and Oh and did I mention! Silver fish infestation! The wooden floor in the flat was also supposed to be waxed or oiled every so often. Which there was none done. It means it’s incredibly prone to any damage. I explained I’m willing to do the daily maintenance but if they are not waxed/oiled or just sealed in general, at the end of the day it’s just gonna deteriorate. The same things with the bathroom, the silicon sealers for tiles have shifted leaving gaps for moisture damage and silverfish. It’s just slowly damaging the flat and potentially the building, no matter how careful the tenant is. And guess what? They don’t care. But that’s not the worst part. The agent who was super responsive before we paid and signed…. Was not as quick to respond to say the least. To the point where we had to walk into the office every time, because for days no replies. At the end it was the mangers that handled the situation, and our compensation was the removal of many furniture items. Oh forgot to say dishwasher doesn’t work. They sent someone to inspect months ago and haven’t heard back. I also spoke to my neighbours about it and more than half of the people I spoke to had something negative to say about them. There is even a post in the building Facebook group talking about how their inventory report was changed and more deposit was taken. I don’t think any of them were bad people. The managers especially all seemed very hard working, we’ve seen them doing late hours quite often. But as a business, how was any of what happened acceptable? Honest? Or fair? And being told that no flats are perfect, of course I wasn’t expecting a brand new flat. But any sensible person can look at the photos and understand my frustration. Genuinely i can understand we are all human beings and at the end of the day it’s just a job for the agents. But at the end of the day I have to live with the damages and silverfish for 15 months - which I paid upfront under false information.

C · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Rating only, no written review.

Anna · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Worst agency stay away

Andreas · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Gordon and Co did a fantastic job selling my flat in Elephant and Castle for me. Lenard Pap in particular was extremely hard working, he was always available and communicated updates to me quickly and efficiently.

James · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

I bought a property using Gorgon & Co and specifically, estate agent Lenard Pap. He is an amazing estate agent! 5 starts! The communication between me and Lenard was always 100%. Also, he did a fantastic job by trying to move things quicker and explaining me every step of the process. I would like to thank the whole Gorgon & Co team for your help!

Zilvinas · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

A big thank you to the sales team: Kevin and Dominic for rescuing my home purchase. It would not happen without them.

Dorota · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Dominic helped us through the purchase of our house this summer. Very happy with the service provided!

Magnus · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Dominic did a great service on looking the property market for us.

Andrea · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

I have bought and sold a flat, then sold a house, through Gordon & Co, so have lots of experience with them! In particularly, we have been helped by Kevin Sowah, who was always contactable, efficient and most importantly, friendly and personable. When speaking to him, you always feel like you're having a conversation with a real person, and not just an estate agent. He even gave me and my then-fiancée a bottle of champagne to celebrate our (at the time) upcoming marriage which was really kind. We highly recommend him!

Sam · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

50 Mins late to a viewing, wouldn't send over offer letter, telling me other offers to drive up the price. Extremely unprofessional timeswaters

Norris · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

I chose Gordan & Co (Battersea branch) to sell my property (75 Macey House) and I'm so glad that I did. Kevin Sowah was fantastic, he was extremely professional, informative and communicative throughout the entire process. Kevin was very responsive to any concerns I had and his team worked hard on selling my property. With his great negotiation skills he achieve a sale price I was very happy with considering my property was rather complexed and could only be marketed to cash buyers. I would 100 % recommend Gordan & Co as a top class estate agent and a big contributing factor is down to Kevin's passion, enthusiasm and experience in selling properties! Thank you Gordon & Co, massive thank you to Kevin Sowah! Vera

Vera · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Kevin sold our property and was exceptionally helpful from our first meeting through to completion, even helping with some after sale care. He genuinely went above and beyond our expectations and we'd wholeheartedly recommend him to anyone selling their home.

Nick · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

My Estate Agent, Kevin Sowah of Gordon & Co has been exceptionally helpful and efficient is selling my property in Kingfisher Court, thank you Kevin, much appreciated !

Della · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

From the first time we engaged with Kevin he was honest and genuine and felt comfortable to engage him and the team at Gordon and Co in the sale our flat. He is knowledgeable about Chillington Drive and the surrounding area in Battersea which made a difference in the exercise. Would definitely use his services again

Victor · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Kevin and Dominic have both been brilliant throughout my property purchase journey. As a first time buyer I very much felt in safe hands, and both were friendly, informative and quick to respond to all queries throughout the process. Would definitely recommend using Gordon & Co Battersea. Thanks both!

Melissa · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

Huge shoutout to Becky at the Tower Bridge outlet! She helped us so much throughout the rental process, we're really happy with the place and it was all smooth and efficient getting everything arranged. Would definitely recommend! :)

Jason · 31 March 2023 · Gordon & Co.

★★★★★ 1/5

Google

Becky and Alysia no-showed our viewing and told us it was canceled only after we wrote to ask where to meet.

Alexander · 31 March 2023 · Gordon & Co.

★★★★★ 5/5

Google

My partner and I had a great experience with this agency to rent a flat. Becky was really helpful for us by replying to all of our questions and concerns promptly and we found a great place to live.

Chaeyun · 31 March 2023 · Gordon & Co.