Gordon & Co. reviews

★★★★★ 5/5

Google

One of the best estate agents I have dealt with. I had a gentleman named Kwan assisted me in looking for a property. Kwan was able to show me numerous properties that fitted what I was looking for, in the end I decided to go for a property that he showed me and the process was so easy and effortless. Thanks to Kwan’s organisation and excellent communication skills he was able make sure everything was handled easily and quickly. I would definitely recommend this company.PositiveProfessionalism

Sean · 27 August 2021

★★★★★ 5/5

Google

We got in contact with Gordon & Co through RightMove December last year. Mr. Kwan Tang was the agent that that helped us to find the right apartment. We're (wife and I) new in London so imagine how many many questions we had. He was very kind and patience to answer all. Everytime we found a obstacle to a flat he had other options in hands for us to take a look. We moved to the new flat without problems and everything worked well so far. Thanks Kwan!PositiveResponsiveness, Quality, Professionalism

Ulisses · 22 June 2021

★★★★★ 5/5

Google

Gordon and Co were really great and easy to deal with. We dealt with Kwan, who responded to all our emails and queries quickly and thoroughly. He was always on time for scheduled viewings and we never felt rushed while going through the process. Kwan and the whole Gordon and Co team, were very professional and helpful every step of the way, and were by far the best agency that we dealt with while we were looking for our new property to rent in London (and we dealt with quite a few!). Definitely recommend!PositiveResponsiveness, Professionalism

Greg · 22 June 2021

★★★★★ 5/5

Google

I was delighted to use the team at Gordon & Co for the sale of my apartment, having used them a few years earlier on the purchase. The team are excellent. In particular Mr Debola Oginni, Assistant Sales Manager was on both transactions a real pleasure to deal with and one of the most courteous people I’ve worked with in buying/selling. He is super responsive, kept me informed at all stages, worked hard to support the conveyancing process and provided me with all the right information and analysis to help in my buying and selling decisions.

Jonathan · 27 March 2021

★★★★★ 5/5

Google

We've worked with their sales and rental teams - they sold our previous flat and we then rented through them for a year. I'd 100% recommend them for both services. Sales was an excellent experience - the entire team worked really hard for us and achieved an exceptional result. As for lettings, there're always going to be some hoops to jump through when renting in London, but again the team were great - approachable, friendly, and bent backwards to help out with some of our requests. Their knowledge of the Elephant market is excellent. I'd 100% recommend them if you're looking round here.

Edd · 8 July 2019

★★★★★ 5/5

Google

We are international students & we were looking for a new flat in London. At Gordon & Co we experienced an excellent service from Hajera. She is very friendly and very professional. We felt welcomed & taken care of throughout the whole process. Furthermore, she responded to our queries quickly and even helped us with questions regarding other topics than the tenancy per se. Big thank you to Hajera, definitely recommended

Lorenz · 29 July 2021

★★★★★ 5/5

Google

We recently rented with Gordon and Co in E&C and dealt with Kwan Tang one of the lettings managers. The service he provided us was exemplary and much better than our previous experiences with other lettings companies. Kwan was patient and happy to accommodate our busy schedules and replied to emails/calls quickly and efficiently. He explained the process really well and guided us through every step. Overall he offered us a fantastic service.

Joseph · 16 March 2021

★★★★★ 5/5

Google

We're renting with Gordon & Co and I'm very pleased with our experience with them. Kwan Tang was our negotiator and he was very responsive and helpful throughout the whole process and managed to get us our current place very quickly. Would like to thank Megan and Rebecca from the after sales team for their wonderful help in handling all of our inquiries efficiently too. I would definitely recommend them.PositiveQuality, Value

Phoebe · 22 June 2021

★★★★★ 5/5

Google

Rented a stunning apartment form Gordon & Co in 2020, still in the property and am EXTREMELY happy with the service from the first interaction, and still am now! Rahan was brilliant to deal with, very experienced and knowledgable - was super fast and had a sense of urgency when dealing with the rental. The whole team are very responsive and helpful... THANK YOU Gordon and Co.PositiveResponsiveness, Quality, Professionalism, Value

AP · 22 June 2021

★★★★★ 5/5

Google

We were very happy that we chose to sell our property through Gordon & Co. Debola took the time to really understand the features of the flat and to help us over the inevitable obstacles on the path to the sale. He and his colleagues worked with our prospective buyers to ensure that they were the right match and we were all satisfied with the outcome.PositiveProfessionalism

Ann · 22 June 2021

★★★★★ 5/5

Google

I had a brilliant viewing experience with Gordon & Co. Dominic took us round some properties and he was incredibly knowledgeable about both of them. He was very professional and could answer all of our questions, and was a real breath of fresh air. He went out of his way to answer follow up questions outside of hours too. Would highly recommend.PositiveResponsiveness, Professionalism

Vivienne · 22 June 2021

★★★★★ 5/5

Google

Great experience. Agent Rahan is very friendly and helpful all the time, even helped us with the wifi contracts and relocating the drawers in our apartment. The service that they had is so outstanding, the responds we had from them is super efficient. Definitely the best agency that we have been through all the years and recommending it to all of you. Glad to rent apartment from them.

Nanami · 11 December 2019

★★★★★ 1/5

Google

Avoid them unless you want to get ripped off! The positive reviews come from people who moved in, but not those who moved out. How do I know? Read below. After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. We already knew they would charge us for cleaning regardless of how we left the apartment based on all the comments from the ex-neighbours and reviews. We cleaned the apartment thoroughly and left it clean regardless. They ridiculously exaggerated how dirty everything was (seriously, even mentioning that items like the door needed FURTHER cleaning). Then, one week later (4 weeks post move out), they sent an email saying that the landlord wanted to charge us for cleaning + damages. The damage charges were so extensive that we became suspicious, especially because they wanted to charge us for damage that we could clearly see in the videos of the apartment we were sent before moving in the year before. They also wanted to charge us 5 pounds per light bulb missing, even though we clearly remembered that when we moved in they were missing. Therefore, we checked the check-out report that they sent us, and saw that it said as if we received the apartment in perfect conditions under the “check-in” section, with nothing broken. HOWEVER, we knew for a fact that there were pre-existing damages, so we proceeded to check the check-in report they sent us when we moved in (one year before), and it stated ALL of the damages. Therefore, they FRAUDULENTLY changed the “check-in” conditions of ALL the items in the apartment in our check-out report so that they would charge us for the damages WHICH WERE THERE BEFORE WE MOVED IN! This included damage to the furniture, to the kitchen counter, light bulbs, etc. Then, we confronted them with this evidence and they said they had to talk to the landlord. In the meantime, the property manager in charge of my deposit went on annual leave for 10 days (over one month after moving out) and none of her colleagues nor manager could do anything about it while she was away. So I had to wait 10 days for her to eventually go back to the office, tell me that the landlord had agreed to waive all damage fees (obviously, they were clearly pre-existing), and release the deposit, subtracting cleaning fees. They deducted 305 pounds for cleaning for a 52sqm apartment. When we called the cleaning company that had issued the “invoice”, they told us explicitly that they had not cleaned that apartment on the day of the invoice. The person on the phone then became agitated because they realized we were suspicious of Gordon & Co. Then, they proceeded to tell us different (lower) prices for the cleaning services than the ones on the invoice (their website also has different prices), even though they mentioned that Gordon & Co was a major client of theirs. Why would their charge a major client MORE than a random caller wanting to use their services for 1 apartment? Suspicious. It took 1 month and 15 days to get the deposit in my bank account after moving out. We had to spend hours checking the different check-in and check-out reports (110 pages each), and comparing them because of their fraudulent behaviour of changing the conditions from one report to the other; all to try to rip us off for a few hundred pounds. Then, we had to chase them for answers multiple times a week, waited an extra 10 days because someone went on annual leave. Everything was very suspicious and I do not trust anything they say. I personally doubt this was a one-time thing, so I'm posting this to make current tenants aware of this when they move out. Do not trust this people with your hard-earned money. I will never rent with them again, and neither should you.

Fernando · 31 March 2023

★★★★★ 5/5

Google

Gordon & Co have managed my apartment in London for the past 10 years during which they have given excellent service in all areas which has ensured that I have had very little to do during this time. My main point of contact throughout has been Dominic Foye who I have to say has been a pleasure to deal with and given a truly professional service as has his colleague, Lisa O’Donovan. It was therefore an easy decision for me to instruct them to sell the apartment this year which has now completed. The sale was dealt with by Lenard Pap and again the service was exemplary. He managed the day-to-day issues quickly and efficiently as they arose and ensured everything stayed on track through to completion. Lenard also carried out all the liaison with my tenant and managed a smooth vacation to suite both parties in timely fashion for completion. Nothing was ever too much trouble for Lenard and emails were always responded to promptly which is essential when keeping a progressing sale on track. I could not recommend Gordon & Co highly enough given the past 10 years of first-class service I have received from them. I only wish they covered the Suffolk area!

Peter · 31 March 2023

★★★★★ 1/5

Google

If you think my experience was bad, check their trustpilot reviews. I wanted to write a review and go through the formal complaint but I thought I’d wait until I’m cooled down about the situation. But truth is, even after 5 months, I’m still unable to understand how they could run business like this. of course some people are going to have a positive experience, as with any company. If you are lucky enough to not have an issue, great. But it’s how they handled it after mistakes that says the most about the company. In our case, during the viewing I was sent a video which they claimed was taken right after the last tenant moved out. It showed that there was no visible stains or damages on the walls, floors, tiles, carpets or furnitures. When I moved in, I found stains (mostly permanent that after 3 professional cleaning still didn’t come off.) on all the above. The metal safety lock on the door snapped off. Mirror sellotaped to the wall. Balcony door gets stuck every time. Grease on the chairs and under the kitchen cabinets and also the Wi-Fi box. Even the washing machine had a crack on the corner. Half of the wooden floors were covered in stains, complete permanent. And bathroom tiles as well was stained, didn’t know you could stain those. The walls..and furnitures…can’t even. Oh the tv unit have also completely fallen apart, like it was actually broken pieces just put back together like it didn’t happen. There are very clear evidence of water damage on the door frames and Oh and did I mention! Silver fish infestation! The wooden floor in the flat was also supposed to be waxed or oiled every so often. Which there was none done. It means it’s incredibly prone to any damage. I explained I’m willing to do the daily maintenance but if they are not waxed/oiled or just sealed in general, at the end of the day it’s just gonna deteriorate. The same things with the bathroom, the silicon sealers for tiles have shifted leaving gaps for moisture damage and silverfish. It’s just slowly damaging the flat and potentially the building, no matter how careful the tenant is. And guess what? They don’t care. But that’s not the worst part. The agent who was super responsive before we paid and signed…. Was not as quick to respond to say the least. To the point where we had to walk into the office every time, because for days no replies. At the end it was the mangers that handled the situation, and our compensation was the removal of many furniture items. Oh forgot to say dishwasher doesn’t work. They sent someone to inspect months ago and haven’t heard back. I also spoke to my neighbours about it and more than half of the people I spoke to had something negative to say about them. There is even a post in the building Facebook group talking about how their inventory report was changed and more deposit was taken. I don’t think any of them were bad people. The managers especially all seemed very hard working, we’ve seen them doing late hours quite often. But as a business, how was any of what happened acceptable? Honest? Or fair? And being told that no flats are perfect, of course I wasn’t expecting a brand new flat. But any sensible person can look at the photos and understand my frustration. Genuinely i can understand we are all human beings and at the end of the day it’s just a job for the agents. But at the end of the day I have to live with the damages and silverfish for 15 months - which I paid upfront under false information.

C · 31 March 2023

★★★★★ 5/5

Google

Massive thank you to Pavlo who was extremely helpful in our search for an apartment in Elephant and Castle. He provided strong, genuine advice in finding a suitable property, catering to all our requirements. Unfortunately we took another property at no fault of Gordon&Co in which Pavlo was very understanding of the change in circumstances. I would definitely recommend Gordon&Co and Pavlo for future lettings.

Phoebe · 29 July 2020

★★★★★ 5/5

Google

Kwan listened to our needs and budget and was able to suggest a suitable selection of flats. On the viewing day Natalie was exceptional and very friendly when showing the flats, including the best Covid safety measures I have seen in viewings. Kwan then dealt with the negotiating and paperwork efficiently and the move in went smoothly. Thanks.PositiveQuality, Professionalism, Value

Jari · 22 June 2021

★★★★★ 5/5

Google

Very good rental service and agency. Kwan helped me solve many problems. He helped us speed up the process so that we could move in the planned date. And he help me communicate with the landlord and solve the lease problem in the contract as well. He is very patient and his response is very efficient. Just recommend this agency to everyone. A perfect experience.

Yeates · 5 November 2019

★★★★★ 5/5

Google

Hajera was extremely professional, listened attentively to our needs and showed us a good selection of properties. We were keen to move in quickly and she really helped to expedite the process, with clear communications on what was needed from us at each stage. Overall an excellent service.PositiveQuality, Professionalism

David · 22 June 2022

★★★★★ 5/5

Google

Mr. Kwan Tang is really a professional agent. He gave me a detailed vedio when I was unable to view the property in foreign. He is patiently and kindly to meet my needs. And he handled my contract and payment issues with the homeowner very promptly. I was offered a good service from Gordon&Co Elephant and Castle. Thanks!

Meiran · 29 July 2020

★★★★★ 5/5

Google

James helped us buy our home and we are grateful for this. He's been very responsive and professional and answered all our question, which helped us trust him and Gordon&Co. We bought a new built and had to wait for long time and James has been there in every step. We definitely recommend Gordon&Co and James for sure!

Anastasia · 29 July 2020

★★★★★ 5/5

Google

Having recently moved to London, I was quite wary of the real estate market and the estate agents - as everyone single person I knew had major complaints even in a basic letting process. After interacting with multiple agents that in fact lived up to that reputation, I came across a posting by Kwan Tang. From the tour of the unit up until move-in, the process with him ran smoother than butter. He kept me informed of the developments at each stage and guided me through the entire process, in a way that made me feel he was also looking out for my best interests and wanted to ensure that I had a good experience through my tenancy. He was very open in his communications and always accessible. As opposed to agents who disappear after signing of the agreement, he still maintains that high level of responsiveness even after I have moved-in. I recommend Kwan and his Agency very highly - as they are quite different (in a positive way) from others in the market.

Tan · 14 March 2022

★★★★★ 5/5

Google

I bought a property using Gorgon & Co and specifically, estate agent Lenard Pap. He is an amazing estate agent! 5 starts! The communication between me and Lenard was always 100%. Also, he did a fantastic job by trying to move things quicker and explaining me every step of the process. I would like to thank the whole Gorgon & Co team for your help!

Zilvinas · 31 March 2023

★★★★★ 5/5

Google

Rahan made the experience of renting in London stress-free and transparent. He was very responsive during the first steps and helpful with the bureaucracy. I viewed the flat online and via videos as I was moving from abroad and thanks to …

Jure · 13 April 2022