5/5
GoogleThomas at Gordon & Co made my experience finding an apartment in a new city effortless! Highly recommend!
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Gordon reviews in London
★★★★★
790 reviews across 5 offices and 3 platforms
Gordon has five offices, all in London. Together they have 790 reviews on three platforms, rated 4.3 out of 5 overall.
643
Reviews on Google
All 5 offices
121
Reviews on The Trusted Agent
All 5 offices
26
Reviews on Trustpilot
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ...Read all 3 from sellers
Buyers4 reviews
From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ...Read all 4 from buyers
Landlords17 reviews
I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ...Read all 17 from landlords
Tenants92 reviews
Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ...Read all 92 from tenants
Our offices
Gordon's five offices, most reviewed first. Each has its own page.
- Gordon London (200 Lavender Hill)200 Lavender Hill, SW11 1JA363 reviews · 234 on Google (4.6)0 in the last 90 days
- Gordon London (Strata Pavillion)Strata Pavillion, 4 Walworth Road, SE1 6EB172 reviews · 166 on Google (3.7)0 in the last 90 days
- Gordon London (212 Tower Bridge Road)212 Tower Bridge Road, SE1 2UP133 reviews · 132 on Google (4.4)0 in the last 90 days
- Gordon London (1354 London Road)1354 London Road, Norbury, SW16 4DA78 reviews · 68 on Google (4.0)0 in the last 90 days
- Gordon London (6 London Street)6 London Street, W2 1HR45 reviews · 44 on Google (4.6)0 in the last 90 days
Latest reviews from every Gordon office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJade was extremely helpful, friendly and professional throughout our search and provided better service than we'd hoped for. I definitely recommend Gordon & Co!
1/5
GoogleI had an awful experience with Gordon & Co. After 10 months of tenancy they wanted to keep 53% of the deposit for absolutely no reason. After checking online I found out that this is how they usually work. STAY AWAY FROM THEM.
Agent replied
Dear Mr Diaz, We are sorry to hear you have experienced this upset when dealing with your deposit and therefore Gordon & Co. As a deposit stakeholder, Gordon & Co unfortunately are only permitted to carry out the Landlords instruction on deposit deductions, so are sorry to hear that this has reflected badly on Gordon & Co services. We’d like to also acknowledge that Gordon & Co are full members of The Property Ombudsmen Scheme and are therefore confident that our teams will always strive to manage the properties in our care in a fair and accurate manner and are always transparent with any fees, charges or deductions. If you wish to discuss this matter with a senior staff member and raise any further issues, please contact our lettings manager Rumz Habib 020 7223 3100 or Rumz@goandco.co.uk Thank you, Gordon & Co
5/5
GoogleI have use the service of Gordon & Co in the past 2 years and they are so helpful in all respects, especially Rumz Hanbib, the lettings manager, Thomas Meilak, the lettings negotiator and all the Customer service team members, who have delivered their services in good quality and in timely manner.
5/5
GoogleWe met Thomas 1 year ago when we were desperately looking for a place to share and we only had few weeks to find it. In such a stressful time, he went above and beyon to help us. Always friendly and available. I would definitely recommend Gordon & Co to my friends.
5/5
GoogleI've been letting my flat in Stockwell through Rumz Habib at Gordon & Co for a number of years and my experience has been great. Rumz and the other people there I've deal with are helpful and friendly and they've consistently found me tenants with virtually zero void periods. I'd highly recommend them!
4/5
GoogleAs a landlord, I find the service provided by G&C thoroughly professional and attentive. My flat was rented within a week. Jade was diligent in all of her follow-ups, with clear and prompt communications.
5/5
GoogleWe used Gordon &Co to rent our current flat. Our agent Thomas was incredibly helpful and efficient in finding the right place for us. We would definitely recommend both Thomas and the company to anyone looking to rent a place in the future
1/5
GoogleI would be very wary as a tenant about using Gordon & Co. They really lived up to the reputation of a stereotypical estate agents, and I would be particularly concerned if your advisor is William Tenquist, who is incredibly dishonest, feeding multiples lies to both tenant and landlord for their own personal gain. How an individual can go through life behaving in such a dishonest manner is beyond me. Will never use Gordon and Co again, and have advised friends to follow suit.
Agent replied
Hi there, we're really sorry to hear you've had a bad experience. Please could we ask for some more details to be sent to enquiries@goandco.co.uk, including the name of the property you let and we'd love to get to the bottom of the matter so as not to repeat this outcome in the future? Many thanks, the Gordon & Co team.
5/5
GoogleWe have been using Gordon & Co for as long as we can remember and they always provide great service on both the sales and management side. We went through a refurb this year with their help and got the property back on the market in good time. The people are always great to deal with and we feel we have good communication, good service and good tenants. Thanks to Rumz and the team for pulling this off.
5/5
GoogleOur experience with Jade was a hugely positive one. She was friendly, prompt to respond to queries, and incredibly helpful in conducting the letting process from start to finish. Gordon & Co have been exemplary in their preparation and conduct, and I would thoroughly recommend them to anyone looking move in the future.
5/5
GoogleThank you Thomas, for going over and beyond with my property, helping in every way, shape and form to ensure the house was ready for the new tenants and that I had all the communication, information and documentation I needed to complete the transaction. As a Landlord I am very happy with all your efforts to arrange a good family to move in, and everything ran very smoothly. Thank you so much, I look forward to the continued management of the property with G&C.
5/5
GoogleJade was excellent and super responsive to emails and phone calls during our rental process which was rather rushed as we needed to move in on a certain date. I've has some really bad experiences with London estate agents before so the professional service and competence I experienced at Gordon & Co was refreshing and would recommend to others.
5/5
GoogleGordon & Co were not our first choice of agents to sell our Battersea flat but they found a buyer in about a month. The feedback at all times was exceptional. We were confident that they were acting in our best interest. This experience has caused us to revise our believe that estate agents are a despicable bunch. Thank you Gordon and Co for doing such a good job- (special thanks to Kevin)
1/5
GoogleGo and Co is being helpful until you sign your contract and then stop being super friendly, understanding and helpful. They impose their rules on you, do not reply timely but at the same time want to control everything. I can’t recommend this agency to anyone. Awful.
5/5
GoogleNice reliable service and friendly. Whenever I got some trouble from my flat they always quickly solve that everything for me. Especially thanks to 'Lisa Archbutt' who is there residential management. I am so glad to she is my the flat management this is why I lived in the flat one year super well. Thanks Lisa. 👍🏻 …
1/5
Googleworst agency trying to rip off your money, you pay no matter what, after 1.5months still no return in deposit! -No check in with agent, they just dropped the key by the concierge, and they just charged us for what they ruined in flat, so we have to pay for the carpet they messed up?; -unprofessional agency, twice in a week for two months and every week every other months for viewing treating the flat like a tourism place; -random WhatApp message without permission. -When they made a mistake they will stop talking and doesn't come back to end the case! YOU HAVE TO CALL TO MAKE SURE ITS ENDED! - Random pricing, targetting chinese student mainly because they can't be bother to fight back! - poor management, when you have an issue they will say they will discuss it and call you back ,but very unlikely! or if they do, they dont come up with a solution! - NO maintenance after going in the office and ask for a maintenance! they will just wait til the tenancy end and ask you to pay the whole price even tho you did not do it! - everyone in G&co has your contact and they can/ will call you when they want! Your home is actually a new place to sigh-see!
5/5
GoogleSelling my apartment in Elephant & Castle, I found G&Co super friendly and helpful, always responded quickly to my phone calls, and negotiated effectively with my buyer. My only regret is that I didn't ignore the low-rating reviews on here and use them straight away, rather than trying another agent first!
5/5
GoogleI have nothing but praise for the team at Gordon & Co. They sold my flat during what turned out to be very difficult conditions for the London property market. Despite taking longer than we hoped, they remained enthusiastic, supportive and proactive. They continuously worked hard to find the right buyer and keep me informed along the way. From responding to my initial enquiry, to pushing the sale completion over the line, I have enjoyed working with Gordon & Co largely due to their friendliness and candour. Wouldn't hesitate to recommend them to anyone looking to sell in the area.
1/5
GoogleOther than the initial process of appointments and finding an apartment, the service received from Gordon & Co was disgusting, to say the least. I could write a book as to how bad they were, but the tip of the iceberg came when they tried to rob us of £222 from our initial deposit by adding unfounded expenses (relating to repairs which we requested on numerous occasions upon our arrival) onto our “bill”. 38 days later and 37 emails back and forth discussing the validity of these costs, they eventually conceded a portion of it. We were still held liable for something that was clearly allowed in the signed contract, yet Gordon & Co insisted that if we disagree we should take it up with TDS. This is a lengthy process that no one wants to endure and therefore through bullying they received their extra £150. This £150 is based only on a quote and we will not be surprised if that money goes straight into the pocket of the company, who was never available to take our calls and who rarely returned any calls. When offering to visit their offices to discuss and resolve the matter, there was always an excuse as to why this is not possible. Throughout the tenancy when we required repairs in the apartment, it was always a hassle and a delay before anything was done about it. For example, the carpets were beyond filthy when we moved in but they refused to have it cleaned and, to no surprise, when visiting the apartment to collect mail after we moved out we found that the carpets have been replaced (as they should have been years ago). This is the type of service you can expect, non-existing. I would stay away from this company no matter how good some of their apartments may be. It is not worth the effort and constant arguing for things to be done. Frustrated, but relieved it is over.
5/5
GoogleRating only, no written review.
5/5
The Trusted AgentA real pleasure to work with.
I had the pleasure to work with Debola to sell my flat in Elephant & Castle. In what turned out to be a very tricky time for the London property market, Debola remained supportive, proactive and positive ... while at times I was not! Debola continuously worked hard to find the right buyer and keep me informed along the way. He was also really easy to get in touch with, responding to calls and emails promptly. Debola always took the time to really understand potential buyers and report back in detail their reactions to the property. And when it came to pushing the sale to completion, he kept on top of the process and smoothed out any bumps in the road. I am extremely thankful I chose Gordon & Co to sell my property. I am not convinced other agents would have been so supportive, or as been so friendly and enjoyable to work with and this is largely down to Debola.
5/5
GoogleAfter 3 months I did eventually find an apartment with the sale team of Gordon and Co, they were the friendliest, most understanding, and very punctual real estate agent. After a few e-mails and the first meeting they knew exactly what I wanted and catered my search appropriately to my needs. I found them to be very knowledgeable, intelligent and conversant with the ever changing market trends. I would recommend buying or selling through this company again and again :)
1/5
GoogleI advise everybody to get in touch with Trading Standards in Southwark and Ombudsman and lodge a claim.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gordon
Which Gordon office has the most reviews?
London (200 Lavender Hill) has the most, with 363 reviews rated 4.5 out of 5, followed by London (Strata Pavillion) with 172.
Where are the Gordon offices?
The five Gordon offices, by town:
- London (1354 London Road): 1354 London Road, Norbury, SW16 4DA
- London (200 Lavender Hill): 200 Lavender Hill, London, SW11 1JA
- London (212 Tower Bridge Road): 212 Tower Bridge Road, London, SE1 2UP
- London (6 London Street): 6 London Street, W2 1HR
- London (Strata Pavillion): Strata Pavillion, 4 Walworth Road, London, SE1 6EB
What do sellers say about Gordon?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, RL wrote: "I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ..."
What do buyers say about Gordon?
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Shalini wrote: "From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ..."
What do landlords say about Gordon?
17 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."
What do tenants say about Gordon?
92 reviews from tenants, rated 4.8 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."
