1/5
GoogleAVOID! They are the worst. I’ve worked with them twice and they are the most incompetent agents I’ve seen. Dealing with them means having constant problems. NO LOYALTY TO TENANTS, only for landlords.
Trusted Agent profile
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Gordon estate agents in London
★★★★★
790 reviews across 5 offices and 3 platforms
Gordon has five offices, all in London. Together they have 790 reviews on three platforms, rated 4.3 out of 5 overall.
643
Reviews on Google
All 5 offices
121
Reviews on The Trusted Agent
All 5 offices
26
Reviews on Trustpilot
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ...Read all 3 from sellers
Buyers4 reviews
From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ...Read all 4 from buyers
Landlords17 reviews
I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ...Read all 17 from landlords
Tenants92 reviews
Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ...Read all 92 from tenants
Our offices
Gordon's five offices, most reviewed first. Each has its own page.
- Gordon London (200 Lavender Hill)200 Lavender Hill, SW11 1JA363 reviews · 234 on Google (4.6)0 in the last 90 days
- Gordon London (Strata Pavillion)Strata Pavillion, 4 Walworth Road, SE1 6EB172 reviews · 166 on Google (3.7)0 in the last 90 days
- Gordon London (212 Tower Bridge Road)212 Tower Bridge Road, SE1 2UP133 reviews · 132 on Google (4.4)0 in the last 90 days
- Gordon London (1354 London Road)1354 London Road, Norbury, SW16 4DA78 reviews · 68 on Google (4.0)0 in the last 90 days
- Gordon London (6 London Street)6 London Street, W2 1HR45 reviews · 44 on Google (4.6)0 in the last 90 days
Latest reviews from every Gordon office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI've had a pleasure of dealing with Charlie Bhangu from the Battersea office. Whilst I have had my fair share of good and not so good agents, I would consider Charlie better than good, perfect in fact. Went above and beyond which included showing me a property on a Sunday when the office was closed, got me the agreed rent in less then 24 hours from making the offer and protected my interest in the tenancy particular negotiations. I will most definitely use him again for renting and for when I end up buying too! Highly recommend.
Agent replied
Dear Nirmal, thank you for your wonderful review! We are very pleased to hear that you were delighted with the services provided by Charlie on behalf of Gordon & Co. We hope you enjoy your time residing at Griffiths Road, and look forward to helping you with your property search in the near future!
1/5
GoogleRating only, no written review.
5/5
GoogleThey looked after us well professional service, communication and all round a well managed business
Agent replied
Hi Carrla, Gordon & Co. thank you for your great review! All the best
5/5
GoogleCharlie was fantastic from the get go. He took time to understand our needs and wants, he found us a house within the week! He was the best agent we dealt with by a country mile! Thanks again Charlie!
Agent replied
Dear William, thank you for your kind words and review! Charlie is an asset to our lettings team, and we are happy to hear that he serviced your needs quickly and efficiently. Gordon & Co. hope you all enjoy your time on Cedars Road!
5/5
GoogleChris Read from the Norbury branch of Gordon & Co has been a fantastic help from start to finish. Chris has gone over and above in enabling the process to be smooth and stress free, Chris has offered help and advice which has been an …
Agent replied
Dear Maryam, thank you for your kind words and we wish you all the best in your new home. Regards, Chris Read (Sales Manager) Gordon & Co.
5/5
GoogleNice, patient and professional. Recommended.
Agent replied · 25 October 2024
Hello Rico, Thank you for your 5 star review. We wish you all the best. Kind Regards Gordon & Co
1/5
Googletrying to get a viewing is harder than trying to get a mortgage.
Agent replied
Dear Daniel, we are sorry to hear you have been unable to book a viewing. Please contact our office on 0208 679 1666 to discuss booking you in. Regards, Gordon & Co.
5/5
GoogleRating only, no written review.
Agent replied
Hi Jeff, Thank you for the 5* review. The team here at Tower Bridge wish you all the best!
5/5
GoogleBecky is a very professional agent. Great service from start to finish. She made everything so easy and go smoothly end efficiently. Thank you Becky!
Agent replied
Hi Vladimiros, Thank you for this great review. We will be sure to pass this on to Becky, she will be very happy to know she provided a great service. We wish you all the best and hope you enjoy your time at Royal Arsenal. Kind regards
1/5
TrustpilotWorst Experience Ever - Stay Away
We rented a property from this agency in the Clapham Junction area. In our offer, we made sure that the property would be professionally cleaned before we check-in. When we checked in, we found the flat to be domestically cleaned, and in a really dirty state. Mouse droppings everywhere, and windows dirty you could barely see through. The agency was dealing with this matter as it is normal or acceptable. On one other occasion while we were in the house we saw 2 technicians opening our main door and entering our house. We were shocked to find out that the agency gave them keys for our property without letting us know. Of course, the agency apologized for the incident, but this demonstrates clearly their level of professionalism. Abused, abandoned, unsupported and vulnerable were the main feelings we felt dealing with this agency. We thought that all the agencies are the same, but dealing with Gordon & Co was one of our worst experiences we ever had.
5/5
GoogleBecky was very professional and the entire process from the initial contact to the move-in was very smooth. I particularly appreciated the quality and detail of the communication that we received from her at the various stages as well as how quickly she responded to our many questions.
5/5
GoogleProfessional and responsive service from our agent Richard McRoberts. He made sure everything was as smooth as it gets, from house viewing to check-in.
Agent replied
Hi Wilson, thank you for an excellent review! on behalf of Gordon & Co. We hope you enjoy your time in SE16.
1/5
GoogleTerrible costumer service. Not recommended
Agent replied
Dear Paulo, We are very sorry to receive your review and would really like to discuss this further with you and understand what you were unhappy with. Please do contact the Lettings manager Natalie on 0207 703 7088 or natalie@goandco.co.uk. Regards Gordon & Co
5/5
GoogleThe guys who work here are very helpful they helped my sister in finding a great property we are going to use them next for our future houses.
Agent replied
Hello Bo, thank you for the five star review. We are pleased to hear that you and your sister were happy with the services provided by Gordon & Co. and look forward to helping you both with your future property searches! All the best.
1/5
GoogleNo problem with the flat viewings, rentals, bills etc. My only issue and it’s a big issue - is a deposit. I expect some of the money to be taken from there fairly, but my situation was very far from being fair. Without getting into details, it took 2 months of discussions which lead to nowhere, and just as an example from that massive bill we got charged - they charged £33 for removal of a single damage-free/trace-free hook, and my friend got charged more than £150-200 for the removal of her ironing board left in the flat. We also got charged £550 for heating and hot water - the fees we never heard of till the day of our check out. The lady who deals with this (Ms. L.A.) stated that that it was all in the contact, and we should’ve read it better (very sorry our bad!!!), and any other payment was the fair price for the removal of the objects. Their response to every dispute point is: “it isn’t my job to remove these items nor anyone else working for Gordon & Co the items should have been removed before you vacated as such I will now have to employ someone to remove them and there will be a labour charge.” I agree, my only question is - how much does it cost for them to employ someone to remove a single hook and an ironing board from the flat, for it to be summing up to over £200? We were never provided payment evidence of those services, and legally they had to justify the spends, but no evidence was ever there - only them delaying this whole process for months. I regret not taking this agency to court.
1/5
GoogleThey take AGES to reply you (if they do!). Had so many problems with our property and they are not helpful. Disappointed. I am not renting any other property with them! Run away from them!NegativeResponsiveness, Quality, Professionalism
Agent replied
Dear Julio, I understand that you are now in contact with the branch manager and that your questions and requests have been resolved. We had not been made aware previously of any issues with the property, however we wish you all the best in your future home. Regards Gordon & Co
5/5
GoogleUp there with the most professional people in the property industry we ever dealt with. Couldn't praise Kwan, Natalie and the wider Gordon Co. team more. Highly recommended if you're looking for a place in SE1/SE17.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hello Spartak, Thank you for such a great review in regards to your experience with Kwan and Natalie on the behalf of Gordon & Co. We will be sure to pass such positive review to them both. All the best! Gordon & Co
1/5
GoogleTenants and Buyers Beware, I have over a decade of experience renting in London and these real estate agents are the worst. They are dishonest and shady.NegativeQuality, Professionalism
Agent replied
Hi Mr MS, I'm sorry to hear you had a negative experience, we pride ourselves on going above and beyond for our customers so we were surprised to see your review. Would you be able to contact us at the office to let us know what happened so we can work to improve things? towerbridge@goandco.co.uk
5/5
GoogleJust one day in, the whole renting process has been smooth and Richard has been very helpful. Hopefully this is gonna keep happening as a tenant.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience with this company, in particular with Edmund Abatan. I was new in London and i was looking for a flat. I contacted Edmund and, despite it was my first experience ever in ranting a flat, he has been very kind, clear and - most importantly- always available with my silly question by email , text and phone. 5 star. When you have the lucky to meet someone who loves his job like him it’s always a pleasure. Now i live in a brand new flat, 11th flor, stunning view, great area. Thank you!
Agent replied
Dear Tesolamente , thank you so much for the lovely review! We are happy that the process was smooth and efficient for you, be it your first time renting in London. Your review has been passed onto Edmund who was happy to be of service. We hope you’ve settled in nicely and wish you happy times in your new property.
5/5
GoogleWe sold our house with Gordon and Co. Its been a pleasure to work with Chris Read. We found him very helpful, responsive and knowledgable. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you for your kind words. We wish you all the best for the future. Gordon & Co. Norbury
1/5
TrustpilotElephant and Castle branch review
No problem with the flat viewings, rentals, bills etc. My only issue and it’s a big issue - is a deposit. I expect some of the money to be taken from there fairly, but my situation was very far from being fair. Without getting into details, it took 2 months of discussions which lead to nowhere, and just as an example from that massive bill we got charged - they charged £33 for removal of a single damage-free/trace-free hook, and my friend got charged more than £150-200 for the removal of her ironing board left in the flat. We also got charged £550 for heating and hot water - the fees we never heard of till the day of our check out. The lady who deals with this (Ms. L.A.) stated that that it was all in the contact, and we should’ve read it better (very sorry our bad!!!), and any other payment was the fair price for the removal of the objects. Their response to every dispute point is: “it isn’t my job to remove these items nor anyone else working for Gordon & Co the items should have been removed before you vacated as such I will now have to employ someone to remove them and there will be a labour charge.” I agree, my only question is - how much does it cost for them to employ someone to remove a single hook and an ironing board from the flat, for it to be summing up to over £200? We were never provided payment evidence of those services, and legally they had to justify the spends, but no evidence was ever there - only them delaying this whole process for months. I regret not taking this agency to court.
5/5
GoogleExcellent service and communication from Jacob from the start. Our move was extremely swift and well organised, and thanks to Jacob, my girlfriend and I got the property that we'd had our eye on for some time. Would highly recommend.
Agent replied
Hi Sam, thank you for an excellent review! The team here at Gordon & Co wish you all the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gordon
Which Gordon office has the most reviews?
London (200 Lavender Hill) has the most, with 363 reviews rated 4.5 out of 5, followed by London (Strata Pavillion) with 172.
Where are the Gordon offices?
The five Gordon offices, by town:
- London (1354 London Road): 1354 London Road, Norbury, SW16 4DA
- London (200 Lavender Hill): 200 Lavender Hill, London, SW11 1JA
- London (212 Tower Bridge Road): 212 Tower Bridge Road, London, SE1 2UP
- London (6 London Street): 6 London Street, W2 1HR
- London (Strata Pavillion): Strata Pavillion, 4 Walworth Road, London, SE1 6EB
What do sellers say about Gordon?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, RL wrote: "I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ..."
What do buyers say about Gordon?
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Shalini wrote: "From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ..."
What do landlords say about Gordon?
17 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."
What do tenants say about Gordon?
92 reviews from tenants, rated 4.8 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."
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