Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018
  • 2019 1 Silver and 1 Bronze ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Frost's Estate Agents, office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Enquired about a property around a week ago. Rose and Chloe have been fantastic finding me an amazing property. A viewing was arranged, reference checks took place all within a week! They were also great at keeping me informed throughout the process. Everything completed within a week and will be moving in later this week. Amazing work from a great team!

Chris · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Chris we are really happy to hear that you were pleased with the service that you received and we will let Rose, Chloe and the team know.

5/5

Google

It's our first time moving to St. Albans and Frosts looked after us and was very responsive right away. We finally found a place we liked but weren't sure if we were going to be able to get it and Sarah was absolutely wonderful at sorting everything out for us and making it a super easy and delightful process. She's been looking after us every step of the way. We can't wait to continue to work with Frosts in the new year.

Kate · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Kate, Sarah is delighted and we are very grateful for your kind words. We wish you well for the future and please do not hesitate to contact us if you should have any further queries.

5/5

Google

I recently let my property and was delighted with the friendly and efficient service received by the whole team at Frosts. From initial contact, through to viewings, and finally sorting out the tenant, everything was handled very professionally. I would certainly recommend Frosts for property letting.

Sarah · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Sarah that is lovely to hear, welcome to your new home! The whole team will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.

5/5

Google

Very happy with the quality of service from Frosts. Communication was always quick clear and friendly, rates fair, and they gave sound market advice in the craziest of 2020 circumstances and I would be happy to recommend them (and in particular Neil Dowsett and Stuart Dutton.) Thanks for helping us sell our house to the right buyers!

Lucy · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your fantastic feedback Lucy. The team will be delighted to hear you were happy with the service provided.

5/5

Google

We have been trying to find a property to let during these uncertain times and we came across Frost's Estate Agents. We have been dealing with Sophie and she has been an absolute gem. She was very prompt in her responses and was very helpful throughout the whole process. Within a couple of days we were able to find the perfect property and we could not be any happier! Thank you very much! Highly recommended!

George · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much George we really appreciate the feedback and Sophie will be delighted to hear how happy you were with the service you received.

5/5

Google

James at frosts was is excellent estate agent. He was very helpful and made the process very easy. On one occasion James went the extra mile and stayed late so we could view the property one evening. This was really appreciated by us and showed his passion for his job.

Harriet · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your brilliant review and feedback. We will let James know you left such a great review.

5/5

Google

We've just moved to the area and there are loads of estate agents so it can be quite daunting and first impressions are everything. Sarah was absolutely superb in taking our call, being friendly, making suggestions and booking appointments for us. Joe and Rosy were also excellent for the middle part and Sarah has been great once again with the contracts etc. Couldn't be happier with the service!

Alastair · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Alastair, Sarah is delighted and we are very grateful for your kind words. We wish you well for the future and please do not hesitate to contact us if you should have any further queries.

5/5

Google

Having relocated from SA we made contact with Estate Agents in St Albans and were fortunate enough to meet up with the very professional and cheerful Rose at Frost's, St Albans. She met each and every one of our requirements and any queries we had were dealt with immediately and nothing was too much trouble. Truly an asset not only to Frost's, but the entire Estate Agency industry! Thanks again Rose. Pedro & Coreen De Sousa

Coreen · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Coreen we really are very grateful for your feedback and Rose is delighted to hear that you were happy with the service that you received.

5/5

Google

I have recently purchased a house through Frost’s, with Tom acting as my agent. Throughout the process Tom was incredibly diligent and responsive, updating me at every stage and as a result, what can sometimes be a stressful process ended up being a very smooth and enjoyable one! I would highly recommend Frost’s to anyone looking to buy or sell!

Nathan · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your fantastic review, Tom will be delighted to hear of your generous feedback.

5/5

Google

Have been using Frost's to help find my first property. Sophie Hutchinson dealt with me and my friend and has been super lovely throughout the process. She has always been available to talk to us and answered any questions we needed answering. Would highly recommend both Frost's and Sophie's expertise when looking for a place!

Courtney · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Courtney we are very happy to hear that you were happy with the service you received and we wish you well in your first home.

5/5

Google

I had a really good experience with Frosts from the first call to the last e-mail. Rose was friendly, professional, communicative and always did what she said she would...what more can you ask for!. Credit to her company and would have no hesitation recommending them to friends and family.

Andrew · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Andrew that is lovely to hear and we know Rose will be delighted

5/5

Google

The service was excellent from John Sullivan, right from introducing us to the property to the final sale. I was also helped to get the most competitive mortgage in the market. Overall, a fantastic service from start to finish. I highly recommend Frosts!

Fouzan · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Fouzan Ali John will be delighted and we really appreciate the great feedback.

5/5

Google

The team at Frost's were exceptional in our house hunt and I'd be happy to let friends know. Ask for Rose, she was incredibly helpful throughout the journey and made finding our first flat to rent very easy. Thanks!

James · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you James we are very grateful for all recommendations and we wish you well in your first flat.

5/5

Google

I have recently gone through the letting process with Frosts and was delighted by the service and professional care I received from Sophie Hutchinson, the agent in charge of the letting. Sophie went above and beyond and showed a great deal of consideration for my needs and concerns. I would be 100% happy to recommend Sophie and Frosts to anyone looking to rent.

Michael · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Michael, we really appreciate the feedback and Sophie will be delighted to hear how happy you were with the service you received.

5/5

Google

We first met Neil Dowsett who was great right from the start in organising our house sale and along with the rest of the team were brilliant! Viewings were arranged very efficiently as our house was sold on the first day it was seen! Despite Covid, the team kept in touch and it was actually Rochelle, sales progress expert, who ensured all the information was made available to us and rapidly progressed the sale through. She was amazing too! The whole team have been friendly and responsive and done a great job. We bought the house who sold from Frost’s and sold through them too do have experience from both sides. Thoroughly recommend their excellent service and hope that they can find us a new home now too!

KAY · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Wow Kay what lovely feedback we really appreciate the time you have taken to let us know, the team will be so pleased to know that you were happy.

5/5

Google

We have been incredibly impressed with Frosts' level of service and attention to detail from start to finish. A big thank you to Neil and team for all your help, guidance and patience recently. We would not hesitate to recommend your service and to use Frosts' again in future.

Michelle · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Michelle for your fantastic review, we will pass on your great feedback to Neil and the team who I am sure we be delighted.

5/5

Google

Frosts were professional, on the ball and knew the market inside out. In a difficult time for flats they used their own contacts and expertise to find a buyer rather than just rely on Rightmove. Within 2 weeks of being on the market, the flat sold. Tom was very professional, kept up communication and made us feel we were being well looked after. His knowledge, effort and guidance were second to none and we would highly recommend Frosts to anyone.

Dan · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Dan, we really appreciate the time you have taken to leave such great feedback. Tom will be delighted to hear that you are happy with the service you received from him, please do not hesitate to contact us again in the future.

5/5

Google

As a landlord, Frost's St Albans is by far the best agent I have used. Their responses are fast and efficient and they are pro-active in sorting issues out which is important to me as I live a long way from the property. Melanie manages my property and she is brilliant - I just send her one email and she fixes everything!

Mike · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Mike we really appreciate your review and we know that Melanie will be delighted to hear your lovely feedback.

5/5

Google

Having just completed a property sale through Frosts, I've been very impressed by the service received from the team. At the front end, John Sullivan gave excellent advice based on a realistic and honest assessment of the market. When the need to adjust asking price became evident, the advice received was, again, considered and pragmatic (as evidenced by the property then shifting within a week). James Brookes took over for the sales price negotiations and did a particularly excellent job when dealing with a delicate renegotiation of the sales price following the buyers' receipt of survey. Once again, the advice received was considered and pragmatic. Throughout the process, Frosts kept in contact and managed to achieve a good balance between 'doing business' and protecting my interests as the seller.

Antony · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Hi Antony, thank you very much for a really comprehensive review for which we are very grateful. The team work really hard to deliver the balance that you outline in your review so it is particularly pleasing when it is recognised by our clients. John and James will be delighted to hear what you have had to say and please do not hesitate to let us know if we can help at any time in the future.

5/5

Google

Great service! I've been dealing with estate agents for the past 7 years and this is by far the best experience I've had to-date. Sophie Hutchinson is very friendly, professional and responsive. I felt fully informed all throughout the process and I have successfully progressed from initial viewing to accepted offer within 7 days. Thanks Frost's!

David · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you David we really appreciate the time you have taken to leave such great feedback. Sophie and the team are delighted.

5/5

Google

Frost's Team have provided an outstanding service and support with our move to St Albans. Rosie, Joseph, Sophie and Ronni have been fantastic to work with, keeping us informed and offering support throughout the process. The team were also very responsive and was always available to help us. I couldn't have asked for a better team to assist me. We are incredibly grateful. Thank you all so much.

Cristiana · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Christiana we are really happy to hear that you were pleased with the service that you received and we will let Rose and the team know.

5/5

Google

We bought our house through Frosts and James Brookes negotiated the sale for us. He was absolutely wonderful - kind, considerate, honest and helpful. Nothing was too much trouble and he made the whole process so easy. I know Estate Agents often get a bad rep, but I can honestly say James is the complete opposite to that - we would happily work with him again and when we come to sell our house in a few years time, we will actively seek him out to be the person to do it!

Sarah-Jane · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Sarah that is lovely to hear, welcome to your new home! James will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.

5/5

Google

I have used Frosts three times and have been impressed with their service every time. They are professional, honest and supportive throughout the whole process of selling and buying. They are in constant communication with you throughout the process and I would recommend them to anyone needing an estate agent. Thank you to Neil, Stuart and Joe in particular who really helped support my recent move during covid this year - they were always positive and helpful and put my mind at ease. Thank you!

Kate · 21 January 2021 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Kate, we really appreciate the time you have taken to leave such great feedback. Neil and the team are delighted to hear that you are happy with the service you received from them.

4/5

Google

Rating only, no written review.

Malcolm · 20 January 2021 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Malcolm we are really happy to hear that you were pleased with the service that you received and we will let the team know.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.

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