Frost's Estate Agents, Marshalswick reviews

★★★★★ 5/5

Google

I would highly recommend Jess at Frosts. She has been incredibly helpful throughout the process of buying my new home. Her communication has been excellent, keeping me updated every step of the way, and she has always been quick to respond to any questions. She has been professional, approachable and supportive throughout what can be a stressful process. Thank you for all your help!

Gemma · 22 July 2026

★★★★★ 5/5

Google

Shaun was an absolute pleasure to deal with from start to finish throughout the purchase of our first home. He kept us informed every step of the way, was always approachable, and made what can often be a stressful process feel much smoother. A great example of what an estate agent should be. Thank you for all of your help, Shaun! P&R

PR · 22 July 2026

★★★★★ 1/5

Google

If you value your time, money, or peace of mind, avoid this agency. Maintenance requests were ignored or endlessly delayed. Emails went unanswered unless chased repeatedly. A serious mould issue was raised multiple times and never properly resolved. We were forced to move out early due to the impact on our health. Communication was evasive, accountability was nonexistent, and every concern was met with excuses rather than action. To make matters worse, our deposit has still not been returned, with further delays each time we follow up. This was not just disappointing, it was exhausting and stressful from start to finish. Renters deserve better. Do not trust James

Peter · 22 February 2026

★★★★★ 1/5

Google

I had a disappointing experience with Daniel’s Estate agency especially James Marla who’s apparently the director (what a way to not run a business) From the very beginning, their communication was lacking. I felt like I was left in the dark about important details throughout the tenancy. The agents would enter the property without notice and whilst we were on holiday. Moreover, I encountered several delays that could have been avoided with better organisation and planning on their part. I was promised updates that never came, leaving me frustrated and anxious during my tenancy. On top to then find that they were making unjust deductions to my deposit once my contract ended. Overall, I would not recommend this agency to anyone looking for property. They lack professionalism and transparency.

J · 22 February 2026

★★★★★ 1/5

Google

Rented a property for 2 years from them and from start to finish, they were completely useless! Inherited a filthy property at the start of the tenancy. Slow to fix things and took a huge amount of effort on my part, followed by a great amount of time for them to respond. Garage still had the previous tenants belongings in for the first few months of the tenancy, we were not compensated for this. The flat and building had a serious mould problem, which the landlord was not interested in treating, the estate agents just made excuses for him and tried to put the blame on us. Unpleasant and unhelpful to deal with, especially James Smith, this guy is a complete crook and one of the directors so this says it all really, he seems pleasant to get your business but is deceitful, crafty and a immoral man. I still haven't received my deposit back, he will try anything he can and definitely doesn't care about his tenants, only protecting and making excuses for his landlords. If you're looking at renting a property in the St Alban's area, steer well clear of these estate agents. AVOID AVOID AVOID!!! p.s. Remember the name - James Smith - DO NOT trust him!

M · 22 February 2026

★★★★★ 5/5

Google

Wendy has been very personable, relaxed and helpful each time we've met her. Many thanks Jessica has been brilliant from the first time we called into Frosts at Marshalswick. She's very friendly and extremely efficient and has made us feel very comfortable throughout the buying process having bought our previous house 48 years ago. Many thanks

Sandra · 22 July 2026

★★★★★ 5/5

Google

Frosts were highly professional from the start. Laid out the process and their fees up front and went to work straight away finding an asking price buyer. The sale process has been a breeze as a result and critically they have always been available and on hand to support any query. I thoroughly recommend.

Joanne · 22 July 2026

★★★★★ 5/5

Google

Shaun at Frosts made buying my first home very smooth, the team were professional, friendly, and always kept me updated throughout the house-buying process. I felt at ease texting Shaun at any given time as he is always happy to answer my questions. I would highly recommend to anyone buying a home. Thank you!

Danielle · 22 July 2026

★★★★★ 1/5

Google

Dreadful experience renting through this agency, many things to say, but just a few to mention; Urgent maintenance was unhurried and not taken seriously. Don't respond to emails and constantly chasing them with no reply. Withheld my deposit with fabricated charges, which I'm still waiting to be returned. Dishonest estate agency, particularly James (He is a treacherous and crafty gentleman) They are not interested with you once you've moved in, you have been warned!

Gary · 22 February 2026

★★★★★ 5/5

Google

We can honestly say that we, too, would highly recommend Jess at Frosts. She is very professional, and also genuinely kind and caring. We always felt supported by her and reassured that she was there for us if we needed anything. Jess is lovely!

Mark · 22 July 2026

★★★★★ 5/5

Google

Both Matt Owen and Chris Cooke were a pleasure to work with. They were both clear and concise with their communications, and offered a pragmatic outlook on the selling process, whilst being warm and personable, something a great deal of service organisations (not just related to estate agency) could learn from.

Mark · 22 May 2026

★★★★★ 5/5

Google

Paul, Rochelle and the amazing Jess were all absolute HEROES in getting the sale of my house over the line. Literally could not have done it without them. Jess guided me through some tough times and the HUGE hug we gave each other on day of completion said it all. Thanks so much team xxx

Kathryn · 1 April 2026

★★★★★ 5/5

Google

Very positive and professional experience dealing with Chris Cooke and team. Was purchasing a retirement flat for elderly parent and Chris was very sensitive and mindful of the enormity of the move for my mum, having downsized from the family home in Ireland. Would recommend!

Andrea · 22 May 2026

★★★★★ 5/5

Google

They are definitely one of the best Estate Agent we have rented with so far. Always a member of the team available to help, with politeness and professionalism! Immediate respond to queries and issues. I would like to personally thank Helen and Matthew for their efforts to make renting as smooth as possible.

Sokratis · 22 February 2026

★★★★★ 1/5

Google

James, in particular, was incredibly difficult to deal with. Communication was evasive and inconsistent. Assurances were made and then ignored. Legitimate concerns were deflected rather than addressed. Excuses were endless, accountability was nonexistent, and at no stage did we feel supported, listened to, or treated fairly. Avoid at all costs!

Y · 22 February 2026

★★★★★ 5/5

Google

Had a house viewing yesterday with Wendy and normally I am not impressed with estate agents efforts to learn about the house they are showning, but on this occassion. Wendy was very well informed and could answer almost all questions we had about the property. Great job - Thanks!

Ray · 20 January 2026

★★★★★ 1/5

Google

Worst letting agents ever!!! Holding deposit and not returning it. James is trying to charge fee’s for cleaning that wasn’t even done. Even after reporting it after moving in, which they ignored and still want to charge for it. Avoid these agents at all costs.

Ansar · 22 February 2026

★★★★★ 5/5

Google

I thoroughly enjoyed my viewing at Craiglands. Wendy was very knowledgeable, able to answer my many questions about the property and area and really ensured I got the most value out of the visit. Thank you, Nikki

Nicola · 15 April 2026

★★★★★ 5/5

Google

Shaun has been fantastic throughout the sale of my house, going above and beyond at every stage. He is always so helpful, responsive, and made the whole process far less stressful. I highly recommend Shaun.

Brigitte · 17 April 2026

★★★★★ 5/5

Google

Trudie at Frosts has been amazing she has kept me informed all the way through since the sale of our house. Given advise and guidance through out. She had gone above and beyond. We haven’t moved for over 25 years and it has changed so much she held our hand all the way.

Debbie · 20 October 2025

★★★★★ 5/5

Google

Thanks to Wendy for friendly and professional service in showing us two homes on a really hot day.

Malcolm · 22 July 2026

★★★★★ 5/5

Google

Shaun made the purchase of our new home easy, and was really helpful from start to finish of the whole buying process. Always kept us updated and continuously chased for updates, quickly passing them down where necessary. Would highly recommend him.

Rafael · 20 January 2026

★★★★★ 5/5

Google

Matt and Chris were outstanding in helping me list and sell my home! The entire process took just over four months, and I couldn't be happier with the result. They truly deserve a 6-star review and are, without a doubt, one of the easiest recommendations I can give. Thanks again!

Adam · 22 July 2025

★★★★★ 5/5

Google

A very positive experience. Paul has been open and honest with us all the way through and was approachable from the start. I would definitely recommend and use Frosts again in the future.

Andy · 20 December 2025