Trusted Agent profile
★★★★★
1,404 reviews across 2 offices and 5 platforms
Frost's Estate Agents, has 1,404 reviews across two offices (St Albans and Marshalswick) and five platforms, rated 4.8 out of 5 overall.
1,330
Reviews on Google
All 2 offices
51
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
2
Reviews on View Agents
All 2 offices
20
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNick, Tom and the whole Frosts team did a fantastic job. Wouldn’t hesitate to recommend.
Hi David. Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
1/5
GoogleI called last week and also exchanged a few emails in an attempt to arrange a viewing for a property in Bricket Wood. I followed up several times to see whether the seller had come back with any suitable days or times, but unfortunately, Frosts never got back to me. The property is still on the market, so sadly the seller will never know that they could potentially had first-time buyers interested in the property. It’s really disappointing, particularly as I made several attempts to arrange a viewing and was simply left without a response.
1/5
GoogleWe had a viewing booked for 4:30pm in St Albans. I travelled all the way from East London specifically for the appointment, only to receive a phone call when I was just a few minutes away saying it had to be cancelled because they couldn't find the keys. Mistakes happen, but this should have been identified well before the appointment rather than after prospective tenants had already travelled. What disappointed me most was the lack of any meaningful apology or attempt to offer an alternative property or solution. The whole experience wasted almost half a day of my time and an unnecessary return journey. Unfortunately, this experience has left me with very little confidence in the agency's organisation and professionalism. edit : there's no reply button, i edit this message instead to reply frost's reply. the booking was under my flatmate's name, and I dont want to share it here. but the date was 1st Aug, instead of last Sat. and i have attached the first message my friend got it from Frost with this review. i need to correct though, it's 35mins before the viewing. but it doesn't change much, as i am reaching St Albans station at the moment, as it will take a 15-20mins walk from the station.
Thank you for getting in touch, and we’re sorry to hear about the experience you’ve described. We completely understand how frustrating it would have been to travel from East London for a viewing only to be informed that there was an issue with the keys. Having looked into this, we have been unable to find any record of your details or booking on our system, and to our knowledge, we did not cancel any viewings in St Albans on Saturday due to being unable to locate keys. We would therefore like to investigate this further and establish exactly what happened, as well as confirm whether the property and viewing were in fact arranged through our agency. Could you please provide us with the name the viewing was booked under, the property address (if you have it), your contact number, and any other details you have regarding the booking? Once we have these details, we will be happy to give you a call directly to fully understand the situation and look into this for you. We appreciate you bringing this to our attention and would very much like to clarify what happened
5/5
GoogleWe had an incredible experience finding our new home in St Albans thanks to Shelby Dunn! Shelby understood our requirements to a T, curated properties that fit us perfectly, and gave us brilliant insights into the wider community. Big thanks also to Summer, who was brilliant with our viewings and made everything run so smoothly. Highly recommend Shelby and the team if you're looking for agents who genuinely care!
Hi Kavan. Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.
2/5
GoogleBrilliant service by Oliver who went out of his way to answer all my questions about a flat I was looking to rent. His professional and caring attitude certainly made me feel much more at ease with the stress of finding a new place. Edit: Moving out after 5 years with Frosts is being made unnecessarily difficult by an unfriendly move manager. I am repeatedly pressured with implied deposit deductions for declining her recommended end-of-tenancy cleaners. Their preferred company quoted £300 + VAT for a tiny studio flat, whereas independent local cleaning services quoted less than half that price.
Thank you Mo for your excellent review. I will pass your great comments on to Oliver and the team, who I'm sure will be delighted.
5/5
GoogleGreat support from Ben Harley at Froster’s State Agency! Friendly, professional, an helpful. Highly recommend!
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
5/5
GoogleNick was amazing. We really felt he was doing all he could to make the buying process as smooth as possible.
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
5/5
GoogleAs always, the service at Frost's is excellent! A huge shout out to Ben who always attends to repairs and maintenance services in a helpful, efficient and friendly manner and to Chloe who responds swiftly to all admin tasks and queries in a friendly manner as well. I always feel supported by the Frost's team. Thank you!
Thank you Eva for your excellent review. I will pass your great comments on to Joseph and the team, who I'm sure will be delighted.
5/5
GoogleBen Harley at Frost's has been great. We have found Ben to be professional, very responsive and always happy to try to assist with any queries. We would like to give Ben a five star rating!
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
5/5
GoogleJordan helped me through the process of buying my first property. Always willing to help, very engaging and quick to reply!
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
1/5
TrustpilotDon't ever get on their mailing list
Don't ever get on their mailing list! You will be receiving junk mail for the rest of your life!
5/5
GoogleWe've been renting through Frost's and have been dealing with Ben Harley on various maintenance matters. He has always been professional, responsive, and extremely helpful. …
Hi Anastasia, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI would like to give Nick a well-deserved five-star rating. He has been absolutely fantastic throughout the entire experience of buying my first property. …
Hi Jade, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleCan thoroughly recommend Frosts, they found us a buyer almost immediately bringing it to an exchange of contracts, all running smoothly and we were kept informed all the way. Well done..
Hi Colin, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShelby has been so helpful throughout this process making everything very easy
Hi James, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleShelby not only found a property that perfectly matched my friend’s and my requirements, but also made the entire process from the initial application through to securing the tenancy completely seamless. We really appreciated the quick responses, clear communication, and regular updates throughout. Shelby made what can often be a stressful process of finding a flat feel straightforward and hassle free. Thank you for all your help. I would highly recommend!
Hi Jordan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleExcellent customer service- and should single out Shelby who managed to get me a 2nd viewing at short notice on the same day as my wife's earlier viewing, which resulted in our securing the rental property. In addition, Shelby handheld us through the application process ensuring any negative friction was removed to achieve a good outcome for us as tenants and, I would assert, for the landlord. Highly recommended and a welcome improvement from some of the estate agents we have used in the past. Thank you!
Hi Ben, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleReally incredible experience working with Frost’s on our relocation to St Albans and property search. Everything moved very quickly and seamlessly and we were kept up to date throughout. A huge thank you to Shelby in particular who facilitated it all.
Hi James, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleFrosts were super helpful with our house exchange. Big should out to Nick for his hard work and constantly keeping us up to date and being extremely reactive to our questions during a very lengthly process. He was always an email away and regularly phoned us with an update and helped explain things during our first time purchase. Shout out to Rochelle as well, helping navigate lots of back and forth with our exchange.
Hi Oli, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleFantastic experience finding a rental for my father with frost's. Shelby was professional and helpful throughout and kept me informed of the process as we went along. Highly recommend
Hi Joanne, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleAn absolute 5-star experience from start to finish with Frosts for the sale on Sutton Road. We officially exchanged contracts today, and the entire team has been phenomenal throughout the journey. Nick has been brilliant leading the charge, keeping me completely updated, and driving everything forward to ensure next week's completion goes smoothly. A huge thank you also to Rochelle, Tom, and Jordan, who have all been incredibly proactive, supportive, and professional whenever I needed assistance. They operate as a seamless unit and made what could have been a stressful process feel entirely manageable. If you are selling a property in St Albans, Nick, Rochelle, Tom, and Jordan are the dream team you want in your corner!
Hi Sami, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI recently secured a property from Frosts St Albans, after having been off work for 6 months with an industrial injury. Due to this nature it had been very difficult for me to be taken seriously by a landlord, as proving my income was impossible. having been out of work for so long. I dealt with Shelby Dunn. I told her my situation and was up front about my struggle thus far. She, from that point when above and beyond to arrange me viewings and ultimately get me into a property. Shelby is the most straight up, kind and understanding lettings agent I have ever come across. During the referencing process, it went back and forward for 3-4 days over and over again, and Shelby fought tirelessly to get me over the line when she could’ve thrown me in the bin and gone for any other easier candidate. I have rented with Frosts in the past and whilst they are efficient, professional and pleasant to deal with…..in my 10 years of renting, I’ve never come across a Shelby. And for this reason, I recommend her so highly to anyone, going forward. KG
Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We will pass on your comments to Shelby, who I know will be delighted. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleMy valuer Tom Weaver was very friendly, professional and reassuring in his manner. This is the second time I have used Frosts and Tom to value and sell both homes. Nick found my buyer this time round and kept me informed regularly throughout the process. Rochelle and Nick kept the post sales progress running despite a lengthy conveyancing process. I would have absolutely no hesitation in recommending Tom , Nick and Rochelle and their services to others.
Thank you Paul for your excellent review of our valuations service. I will pass on your great comments to Tom, who I'm sure will be delighted.
5/5
GoogleGreat service. They provided a free evaluation and a custom report to help with our remortgage. they were helpful, considerate and knowledgeable.
Hi Joel, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Frost's Estate Agents, has 1,404 reviews across its two offices, rated 4.8 out of 5 overall: 1,330 on Google, 51 on Facebook, 1 on Yell, 2 on View Agents, 20 on Trustpilot.
St Albans has the most, with 1,154 reviews rated 4.8 out of 5, followed by Marshalswick with 250.
Frost's Estate Agents, has two offices:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Marshalswick won Gold.
