Trusted Agent profile · Hertfordshire
★★★★★
1,773 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,773 reviews on six platforms, rated 4.8 out of 5 overall.
1,631
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on View Agents
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleShaun did an excellent job, keeping all stakeholders informed & up to date throughout - ensuring a smooth overall process
Hi John, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShaun at Frosts made buying my first home very smooth, the team were professional, friendly, and always kept me updated throughout the house-buying process. I felt at ease texting Shaun at any given time as he is always happy to answer my questions. I would highly recommend to anyone buying a home. Thank you!
Hi Danielle, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleThanks to Wendy for friendly and professional service in showing us two homes on a really hot day.
Hi Malcom, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWe can honestly say that we, too, would highly recommend Jess at Frosts. She is very professional, and also genuinely kind and caring. We always felt supported by her and reassured that she was there for us if we needed anything. Jess is lovely!
Hi Mark, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI would highly recommend Jess at Frosts. She has been incredibly helpful throughout the process of buying my new home. Her communication has been excellent, keeping me updated every step of the way, and she has always been quick to respond to any questions. She has been professional, approachable and supportive throughout what can be a stressful process. Thank you for all your help!
Hi Gemma, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShaun was an absolute pleasure to deal with from start to finish throughout the purchase of our first home. He kept us informed every step of the way, was always approachable, and made what can often be a stressful process feel much smoother. A great example of what an estate agent should be. Thank you for all of your help, Shaun! P&R
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.
5/5
GoogleFrosts were highly professional from the start. Laid out the process and their fees up front and went to work straight away finding an asking price buyer. The sale process has been a breeze as a result and critically they have always been available and on hand to support any query. I thoroughly recommend.
Hi Joanne, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWendy has been very personable, relaxed and helpful each time we've met her. Many thanks Jessica has been brilliant from the first time we called into Frosts at Marshalswick. She's very friendly and extremely efficient and has made us feel very comfortable throughout the buying process having bought our previous house 48 years ago. Many thanks
Hi Sandra, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
1/5
TrustpilotTheir tenancy agreement gets weaponised
Their tenancy agreement is a carefully crafted recipe to attempt to retain your deposit. Do not play their game, as the agreement violates your rights. I moved out in January, and they are still trying to claim all of my deposit in July. They have not made one concession, and so their intent is obvious. They want to pay for "professional" cleaning, redecoration and supposed damage with my deposit. The flat was left clean and with no new damage, just wear and tear. No offers were received to refresh decoration during my 7 year tenancy; this should be offered around the 5 year mark. They also left a major leak, with black mould, unrepaired for 2 years. One of the reasons I moved out. When I moved in, there were cockroaches, the fridge stank, and none of the windows would open due to a lack of maintenance. The windows were also covered in rotting draft excluder tape requiring specialist solvents to remove, and apparently, it was my responsibility. They obviously do not care about the tenant, only the landlord. Avoid this agency. If you are stuck with them, try claiming via the deposit protection scheme; you have 3 months, and then complain to the ombudsman.
1/5
GoogleRating only, no written review.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take matters relating to property access and tenant wellbeing very seriously, and this is certainly not the standard of service we aim to … More
5/5
GoogleShelby has been fantastic from start to finish. Really grateful for all your help!
Hi Rob, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleWe had a fantastic experience working with Nick at Frost's during the purchase of our house. From start to finish, Nick was professional, responsive, and genuinely helpful throughout what can be a stressful process. …
Hi Toby, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleRecently rented our first property through Frosts and the experience was completely smooth sailing. Shelby made everything super straight forward and easy for us, and answered any questions we had. Would definitely recommend!
Hi Natalie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleFantastic service from start to finish We recently bought our home through Frost’s and the service was brilliant …
Hi Victoria, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI would recommended Frosts agency they are very reliable and supportive . They provide excellent services
Hi Nolawtee, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleThrough Frosts I have bought 3 houses, sold 2 and rented one. Each time it has been handled well, with easy communication and with the right balance of professionalism, yet fun and friendly. …
Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWe've been working with Tom Weaver at Frosts on both the purchase of our new home and the sale of our current property - so we've seen him in action across both sides of a move. Tom has been brilliant throughout. He communicates …
Hi Samantha, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
TrustpilotHad a very good experience
Had a very good experience selling our house with Frost. Excellent communication, knowledgeable staff and warm/friendly. Would absolutely recommend using them.
1/5
TrustpilotFROST ARE A NIGHTMARE
SEE OTHER REVIEWS HAD THREATENING LANDLORD NO FAULT EVICTION AND RETAINED DEPOSIT . KAREN BROOKS FROST REFUSES TO ASSIST . EVEN SENT CREDIT CONTROL FOR MONEY NOT OWED ,
5/5
GoogleBoth Matt Owen and Chris Cooke were a pleasure to work with. They were both clear and concise with their communications, and offered a pragmatic outlook on the selling process, whilst being warm and personable, something a great deal of service organisations (not just related to estate agency) could learn from.
Thank you Mark, that is great to hear and thank you for entrusting us with your property.
5/5
GoogleVery positive and professional experience dealing with Chris Cooke and team. Was purchasing a retirement flat for elderly parent and Chris was very sensitive and mindful of the enormity of the move for my mum, having downsized from the family home in Ireland. Would recommend!
Glad we could help Andrea and we hope your Mum is now enjoying her new home.
2/5
TrustpilotI would not recommend rentals through…
I would not recommend rentals through Frosts St Albans. Issues took time to sort during the rental but the worst was getting our deposit returned. They were fully on the landlords side, permitting charges being applied for ‘remedial works’ (a screw to hold wobbly furniture to the wall) outside of the check out report with quotes from a company that weren’t even registered on companies house and just typed up on word. We also caught them providing inaccurate information to the landlord which we called them out on and we had to go via the deposit dispute procedure which found partly in our favour. They only care about keeping the landlord happy, not being fair to tenants. Avoid.
5/5
GoogleFirst class service selling my property from start to finish.
Thank you David, that's great to hear.
5/5
GoogleMany thanks to Ben and the team at Frsots and I’ve had a great couple of years living in St Albans. I’ve always been impressed by their swiftness and professionalism, everything was handled efficiently and with care. Without a doubt, Frosts is the best estate agent I’ve experienced. Really appreciate all your help over the years.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,154 reviews rated 4.8 out of 5, followed by Harpenden with 306.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
