Frost's Estate Agents, reviews in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 1/5

Google

If you value your time, money, or peace of mind, avoid this agency. Maintenance requests were ignored or endlessly delayed. Emails went unanswered unless chased repeatedly. A serious mould issue was raised multiple times and never properly resolved. We were forced to move out early due to the impact on our health. Communication was evasive, accountability was nonexistent, and every concern was met with excuses rather than action. To make matters worse, our deposit has still not been returned, with further delays each time we follow up. This was not just disappointing, it was exhausting and stressful from start to finish. Renters deserve better. Do not trust James

Peter · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

A sale exchanged in 44days ,from agreed sale to exchange I have used Frosts for over 20years …. There is no better estate agent in St Albans , absolutely 1st class don’t waste your time with the rest !! Thank you again to all the team at Frosts for making it happen with care , thought & determination

Michael · 22 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frosts have sold two of my properties in the last 18 months, and Ben has been outstanding on both occasions. From start to finish, he was proactive in keeping me updated on progress, meaning I never once felt the need to chase for information. Ben was consistently reliable, approachable, and shared a wealth of knowledge throughout the entire process. I wouldn’t go anywhere else, the whole team at Frosts are excellent, professional, and polite. Elaine - St. Albans

Elaine · 22 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

As a landlord, I had 17 years of excellent service from Frosts Lettings. They were professional, practical and prompt, as well as supportive. As I lived far away, it was a huge relief to know that Frosts were on hand to deal with any issues. When the time came to sell my house, I received outstanding service from the Sales department, and a sale was agreed and completed in a timely manner. On the basis of my experience, I can thoroughly recommend Frosts Lettings and Frosts Sales in Harpenden and St Albans.

Frances · 22 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I would like to thank Jackekine Taylor for her excellent support and professionalism. She explained everything clearly over the phone and followed up promptly afterwards to ensure the process was straightforward and fully understood. She aprovided high standard of service during renewal process and her communication has been consistent, reliable, and greatly appreciated.

Gemma · 22 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 4/5

Google

Paul was happy to update an old valuation in full knowledge that I didn't want anything more than that.

Chetan · 20 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

We had a great house viewing with Adam. He answered our questions, wasn't intrusive and made the experience very pleasant. No complaints at all!

Stefan · 20 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Isha, Ronni and the team at Frosts, were fantastic at helping us through the process and securing us our flat - would definitely recommend!

Matthew · 20 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Isha at Frosts was a true pleasure to work with. She was prompt in answering and sorting any of our queries which is much appreciated throughout the letting process. Would highly recommend

Alexandra · 20 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have sold 3 properties in the past 4 years and would always recommend Frosts. All different, a house sale that went to sealed bids to a buyer pulling out just before exchange! We then put the house back on the market and have just completed in record time. Always professional and great communication. Excellent

Suzanne · 20 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Buying our property through Frost’s was the most straightforward process we have experienced. Nick and his team were efficient and friendly with high level communication skills, reliability and transparency. Highly recommended!

Jill · 20 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Trustpilot

Poor service as a buyer through this…

Poor service as a buyer through this agency. NEVER AGAIN.

Currency · 14 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Working with Louise, she did an outstanding job assisting with the purchase of our dream home which we had previously lost and later recovered. Outstanding service end to end.

Wayne · 14 February 2026 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

James Adams was very impressive. Friendly, knowledgeable, wise and helpful. Throughout the sale process, from valuation to completion, he provided an excellent service. His team members were also really professional and supportive. Many thanks.

Neil · 24 January 2026 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

I'd recommend Mr Shaun Denton of Frosts Estate Agents, as an outstanding Senior Sales Consultant, who has provided me with a most excellent service during my recent purchase of a local property. Despite the usual twists and turns, Shaun …

Richard · 22 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I would like to give Adam a five-star review following our meeting today. I have been viewing properties consistently since November, and throughout this process I have met a number of estate agents. Adam stands out as one of the most …

Jade · 22 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

We started our tenancy with Frost’s in December, and considering it all happened right before the festive holidays, the team have been nothing short of amazing. They were very quick to reply and extremely helpful when it came to any issues we encountered. I really appreciate Isha, Ronni, Chloe and Ben, you’ve all been incredible in helping us settle into our new home! Thank you, guys, have a great year! Kind regards, 10CC

Cristurian · 22 January 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We’ve been using Frost’s in St Albans, specifically Neil’s team, for the past 10 years, and at this point they genuinely feel more like family than just a real estate agency. Over the years, they’ve helped us with both buying and selling, and every single time they have gone above and beyond. Their professionalism, honesty, local knowledge, and constant support have made what can often be a stressful process feel smooth and reassuring. Nothing is ever too much trouble, and they always make you feel like a priority. We highly recommend them to anyone looking for exceptional service.

Melanie · 22 January 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Cannot recommend Paul and the team at Frosts Marshalswick enough, amazing service!

Brian · 20 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Had a house viewing yesterday with Wendy and normally I am not impressed with estate agents efforts to learn about the house they are showning, but on this occassion. Wendy was very well informed and could answer almost all questions we had about the property. Great job - Thanks!

Ray · 20 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Shaun made the purchase of our new home easy, and was really helpful from start to finish of the whole buying process. Always kept us updated and continuously chased for updates, quickly passing them down where necessary. Would highly recommend him.

Rafael · 20 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Shaun, Paul and the team at Frosts Marshalswick, St Albans have been absolutely outstanding throughout the entire process for the selling of our house. Their communication was always clear, prompt and reassuring and they consistently went above and beyond to keep everything moving smoothly. They handled every detail with professionalism and care, making what could have been a stressful experience feel straightforward and well-managed. We’re incredibly grateful for their expertise and support and we couldn’t have asked for a better team to guide us through this journey. Highly recommended! Thank you.

D · 20 January 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I can’t thank the St Albans (especially Sophie and Chloe) team enough for their outstanding support throughout the letting process. From start to finish, they were incredibly helpful, approachable, and genuinely kind. Every interaction felt …

Roma · 20 January 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I recently purchased my house through Frosts and couldn’t be happier with the service. The team were fantastic, and Nick in particular went above and beyond to help at every stage. Communication was excellent and nothing was ever too much trouble. Thank you!

Caroline · 20 January 2026 · Frost's Estate Agents, St Albans