Frost's Estate Agents, reviews in St Albans and Marshalswick

★★★★★ 5/5

Trustpilot

Stuart McMillan, excellent.

Stuart McMillan has been an absolute star in helping to transfer property rental agreements away from a company whose new policies are not beneficial to landlords.

Stefan · 20 April 2026 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Google

Arranged three viewings without letting the existing tenants know - breaching the contract clause of quiet enjoyment. Unprofessional bunch. Have been maintaining the position of no entering the flat without my presence for 4 years to avoid any incidents or losses of personal belongings, and they did exactly the opposite. Do not recommend.

Cherie · 18 April 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Shaun has been fantastic throughout the sale of my house, going above and beyond at every stage. He is always so helpful, responsive, and made the whole process far less stressful. I highly recommend Shaun.

Brigitte · 17 April 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I thoroughly enjoyed my viewing at Craiglands. Wendy was very knowledgeable, able to answer my many questions about the property and area and really ensured I got the most value out of the visit. Thank you, Nikki

Nicola · 15 April 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I've been very pleased to deal with Frosts at Marshalswick for many years now and would be very happy to recommend this office. Ask for Jess in particular if you want to deal with somebody that always demonstrates, outstanding knowledge and determination combined with wonderful positivity, passion & professionalism.

Chris · 1 April 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Paul, Rochelle and the amazing Jess were all absolute HEROES in getting the sale of my house over the line. Literally could not have done it without them. Jess guided me through some tough times and the HUGE hug we gave each other on day of completion said it all. Thanks so much team xxx

Kathryn · 1 April 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Very happy with the warm and friendly service provided by Shelby. She was consistent with sending us properties and her communication was always prompt. Great team and estate agents.

Vanessa · 1 April 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

had a great experience with Frost’s Estate Agents when buying my flat. The whole process can be quite stressful, but Nick was fantastic from start to finish. He was always helpful, responsive, and kept me updated throughout the process, which made everything much smoother. Thank you Nick for all your help and support, it’s really appreciated!

Tara · 13 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I can't speak highly enough of Frost's and the service I received, both when I was looking for properties to buy and then to rent. The communication was first-class and Shelby in particular is a real star in the lettings team - super-helpful, very responsive and proactive, and a joy to deal with. Thank you!

Chris · 13 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I met up with Wendy today for two property showings, and she was truly excellent. I was particularly impressed by her depth of knowledge and the clarity with which she articulated key details throughout the process.

Kwame · 6 March 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Thanks to Nick and the team for all their work on the sale of our property. Would definitely recommend.

Tom · 6 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I’ve recently moved to St Albans and Isha has been super helpful throughout the move, thank you!

Katy · 6 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Shelby Dunn was professional, responsive, and supportive throughout my tenancy process. She was always prompt in her communication, patiently answered my questions, and kindly reassured me regarding my concerns. I particularly appreciated her willingness to clarify outstanding points which gave me real peace of mind before signing the agreement. Overall, a smooth and well-managed experience. Thank you, Shelby, for your precious assistance and professionalism. :-)

Hamidreza · 6 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We recently sold a property through Frost's St Albans branch with Tom and Nick and have been very pleased with their service. The market place has been very slow but Frost's have managed to sell our property and complete in a record 7 week period from offer to completion. This was a sale only but still very quick.

Mike · 6 March 2026 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Posting on behalf of Marcel Haniff a big thanks to The Frosts team for their expert advice on valuation and finding a buyer for my flat. Tom Weaver and Matt Baker provided a responsive friendly and high quality service.

Matt · 27 February 2026 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Google

Very unpleasant experience dealing with this agency, in particular James!!! James was shockingly unprofessional, evasive, full of excuses, ignoring repeated concerns, and constantly deflecting responsibility. Communication was inconsistent, promises were broken, and at no point did we feel supported or treated fairly. Weeks later, our deposit still hasn’t been returned, with more excuses every time we chase. If you’re considering renting in St Albans, do yourself a favour: avoid this agency entirely.

Jem · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

James, in particular, was incredibly difficult to deal with. Communication was evasive and inconsistent. Assurances were made and then ignored. Legitimate concerns were deflected rather than addressed. Excuses were endless, accountability was nonexistent, and at no stage did we feel supported, listened to, or treated fairly. Avoid at all costs!

Y · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

They are definitely one of the best Estate Agent we have rented with so far. Always a member of the team available to help, with politeness and professionalism! Immediate respond to queries and issues. I would like to personally thank Helen and Matthew for their efforts to make renting as smooth as possible.

Sokratis · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

Rented a property for 2 years from them and from start to finish, they were completely useless! Inherited a filthy property at the start of the tenancy. Slow to fix things and took a huge amount of effort on my part, followed by a great amount of time for them to respond. Garage still had the previous tenants belongings in for the first few months of the tenancy, we were not compensated for this. The flat and building had a serious mould problem, which the landlord was not interested in treating, the estate agents just made excuses for him and tried to put the blame on us. Unpleasant and unhelpful to deal with, especially James Smith, this guy is a complete crook and one of the directors so this says it all really, he seems pleasant to get your business but is deceitful, crafty and a immoral man. I still haven't received my deposit back, he will try anything he can and definitely doesn't care about his tenants, only protecting and making excuses for his landlords. If you're looking at renting a property in the St Alban's area, steer well clear of these estate agents. AVOID AVOID AVOID!!! p.s. Remember the name - James Smith - DO NOT trust him!

M · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

Worst letting agents ever!!! Holding deposit and not returning it. James is trying to charge fee’s for cleaning that wasn’t even done. Even after reporting it after moving in, which they ignored and still want to charge for it. Avoid these agents at all costs.

Ansar · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

I had a disappointing experience with Daniel’s Estate agency especially James Marla who’s apparently the director (what a way to not run a business) From the very beginning, their communication was lacking. I felt like I was left in the dark about important details throughout the tenancy. The agents would enter the property without notice and whilst we were on holiday. Moreover, I encountered several delays that could have been avoided with better organisation and planning on their part. I was promised updates that never came, leaving me frustrated and anxious during my tenancy. On top to then find that they were making unjust deductions to my deposit once my contract ended. Overall, I would not recommend this agency to anyone looking for property. They lack professionalism and transparency.

J · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

Dreadful experience renting through this agency, many things to say, but just a few to mention; Urgent maintenance was unhurried and not taken seriously. Don't respond to emails and constantly chasing them with no reply. Withheld my deposit with fabricated charges, which I'm still waiting to be returned. Dishonest estate agency, particularly James (He is a treacherous and crafty gentleman) They are not interested with you once you've moved in, you have been warned!

Gary · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 1/5

Google

If you value your time, money, or peace of mind, avoid this agency. Maintenance requests were ignored or endlessly delayed. Emails went unanswered unless chased repeatedly. A serious mould issue was raised multiple times and never properly resolved. We were forced to move out early due to the impact on our health. Communication was evasive, accountability was nonexistent, and every concern was met with excuses rather than action. To make matters worse, our deposit has still not been returned, with further delays each time we follow up. This was not just disappointing, it was exhausting and stressful from start to finish. Renters deserve better. Do not trust James

Peter · 22 February 2026 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

A sale exchanged in 44days ,from agreed sale to exchange I have used Frosts for over 20years …. There is no better estate agent in St Albans , absolutely 1st class don’t waste your time with the rest !! Thank you again to all the team at Frosts for making it happen with care , thought & determination

Michael · 22 February 2026 · Frost's Estate Agents, St Albans