Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,729 reviews on Google only. Show every review

5/5

Google

It has been a real pleasure working with Tom Weaver, Sales Manager at Frost’s. Tom is incredibly knowledgeable and experienced, with an excellent understanding of the current property market and a clear sense of its direction. His insight and professional advice have been invaluable throughout the process. Frost’s really helped accelerate our house sale at a time when reaching the end of the tunnel seemed a long way off! What also impressed me was how well organised and efficient the entire agency is. Communication is excellent, everything is handled professionally, and things move forward smoothly and efficiently. A huge thank you to Tom and the whole team at Frost’s for their hard work and support. I would highly recommend them to anyone looking to sell their property.

S · 13 October 2026 · Frost's Estate Agents, St Albans

5/5

Google

Emily is the best agent I have come across - incredibly communicative, proactive, and helpful. I cannot recommend her enough.

Dan · 11 October 2026 · Frost's Estate Agents, St Albans

5/5

Google

My Partner and I viewed a house in St Albans this week with Ellie. We’ve viewed several across different estate agents and Ellie was by far the best agent we’ve encountered. She was very knowledgeable about the property and had answers to all questions we had - which has been rare!

Millie · 10 October 2026 · Frost's Estate Agents, St Albans

5/5

Google

We can’t thank Nick enough for all his help throughout our house purchase. From start to finish, he has been incredibly friendly, accommodating and proactive, always making sure we were kept informed and up to date at every stage of the transaction. He also went out of his way to facilitate numerous visits to the property after our offer was accepted, which was incredibly helpful in allowing us to plan the works we wanted to carry out in our new home. Most importantly, Nick went above and beyond when it came to getting us over the line and exchanging on time, so we could move straight from our flat into our new house on the day we needed to. His persistence in chasing the seller’s solicitor and helping push things forward made a huge difference at a critical point in the process. Thank you so much, Nick. You had a genuinely material impact on our house purchase, and we’re incredibly grateful for all your support. We couldn’t recommend you highly enough!

Arti · 8 October 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

We had a great experience working with Nick and Rochelle at Frost’s. From start to finish, their communication was excellent; they kept us updated every step of the way and were always quick to respond to any questions or concerns which made a stressful process feel more manageable. ​ We would highly recommend Nick, Rochelle, and the Frost’s team to anyone looking to buy or sell!

Jess · 8 October 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Such a brilliant Estate Agency. Tom, Ben and Rochelle were simply outstanding. I was initially reluctant to go with the one of the biggest players in St Albans, but am so glad I did as they were so friendly, down to earth, and the best positioned to take the temperature of a fluctuating market . In my case, they felt the upward movement before anyone else, owing to the sheer numbers of sales they deal with. If it wasn't for Tom in particular, I would have significantly undervalued my home. He was never pushy or flattering, just very considered, with a clear rationale. Ben and Rochelle then worked their hardest to get it over the line. Do not hesitate. These people are diligent, focused and attentive in what they do. They are also really nice!

Moogie · 7 October 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

I have been working with Shelby at Frost's to secure a property rather urgently. She is really lovely, professional and incredibly responsive. I have really appreciated her guidance.

Brooke · 30 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

We had a fantastic experience with Emily & Nick at Frost’s. They were incredibly professional, helpful and supportive throughout the whole process of finding and securing our new property. Emily & Nick were always available whenever we had questions, kept us regularly updated, and went above and beyond to make what can be a stressful process feel as smooth and straightforward as possible. Their communication was excellent, and we always felt that we were in safe hands. We’re so grateful for all of Emily & Nick’s help in getting us into our new home and would highly recommend her to anyone looking for a property.

Xavier · 30 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Nick Baker was excellent throughout, communicative, proactive and genuinely instrumental in getting our purchase across the line, often going above and beyond to keep things moving when issues arose. He helped save the day on more than one occasion and played a huge part in getting everything completed in an impressively short timeframe. We would strongly recommend Nick and Frost’s Estate Agents. They were honest, approachable and refreshingly human throughout what can be a very stressful process. It’s been a real pleasure dealing with Nick. Five stars.

Dave · 30 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Excellent service throughout. From the very beginning, Louise was amazing. She kept me fully informed at every stage and was clearly dedicated to getting the right outcome. I had complete trust in her judgment and expertise.

Justine · 29 September 2026 · Frost's Estate Agents Harpenden

Agent replied · 13 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Emily and the Frosts' team made the entire application process very easy. They were very quick in helping us secure our house in St Albans and I would highly recommend them.

Chris · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

Rating only, no written review.

Sundeep · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

Nick and Rochelle were very helpful throughout and helped keep things moving

James · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

I had a fantastic experience with Frosts while searching for my new flat. Shelby was incredibly patient throughout the whole process and took the time to really understand my requirements, making sure the property I found was just right. I experienced excellent communication throughout which is something I unfortunately have not had with other agents I have dealt with. The level of customer care was exceptional and I always felt listened to and supported throughout my search. I am so grateful for all of Shelby’s help and would highly recommend Frosts to anyone looking for a property. Exceptional service from start to finish! Thank you!

Rachel · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

Ben Jackson and Thomas Smith were both fantastic in our search for a new home. Thomas was helpful, sending through properties that fit our criteria, and was friendly on the phone. He kept in contact, but was not pestering, just the right amount! Ben was fantastic, and gave sensible helpful advice. He advocated for us as buyers, and his friendly attitude was great. His communications were honest, and felt that he was genuinely trying to help out. A great experience!

Victoria · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

I have had the pleasure of working with Nick Baker for a few years - in his previous role with another agency and now with Frosts. He has been, by far, the best 'cog' in the property wheel - consistently open, responsive, professional, helpful, friendly - whether it was to do with finding and managing tenants or more recently selling a property. He always made me feel that I was being heard and supported. I can highly recommend Nick.

Rebecca · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

I would highly recommend Nick Baker to anyone looking to buy a house from Frosts. He was superb in pushing our house sale through, very communicative and also transparent, which made the whole process as stress free as possible. He was an absolute pleasure to have on board and I hope we can sell through him in the future!

Chrissy · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Shelby was incredible helpful. Would reccomend.

Andrew · 23 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

⭐⭐⭐⭐⭐ We had a fantastic experience with Frosts and in particular with Ms Emily Woodham, who was absolutely brilliant throughout the whole process. As a family new to St Albans (and to England), finding the right home could have been quite stressful, but Emily made the entire experience feel straightforward and reassuring. She was professional, responsive, patient and genuinely took the time to understand what we were looking for. What really stood out was how helpful and approachable she was at every stage. She kept us informed, answered all our questions and went above and beyond to make sure everything moved smoothly. We’re now happily settled into our new home and Emily played a big part in helping us get there. We’re genuinely grateful for her support and would have no hesitation recommending Emily and Frosts to anyone looking for a home in St Albans. Thank you, Emily & Frosts.

Deepak · 16 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on lettings@frosts.co.uk.

5/5

Google

We recently purchased a house through Frost’s. With the eccentricities of the UK housing market, sometimes you need a bit of X factor and luck to get a house purchase or sale through. Jess brings that X factor ! Full of energy, smarts and dedication and very warm-hearted too - she was brilliant from start to house purchase.

Gavin · 14 September 2026 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

When I approached Frosts they were very informative and helped me through the whole process as a first time buyer. Shaun and Trudie were extremely helpful throughout and made sure I was always kept in the loop and up to date with everything.

Billy · 14 September 2026 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Nick and the team at Frosts were absolutely brilliant, we can’t fault them and the service we received when buying our first home in St Albans. The quality of care is second to none with Frosts and we have been so impressed throughout the process. 100% recommend going through Frosts!

Hannah · 14 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Ben has been a pleasure to deal with throughout the whole process. I would definitely recommend Frosts.

Brigitte · 14 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

5/5

Google

Great team to deal with. Ben was instrumental in my purchase. Definitely would recommend Frosts.

Ross · 14 September 2026 · Frost's Estate Agents, St Albans

Agent replied · 14 October 2026

Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach back out to us on sales@frosts.co.uk.

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Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.

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