Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2019, 2018.
2019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKitty at Frost's has always been professional and quick to deal with any issues.
Thank you Dan, we really appreciate the time you have taken to leave such great feedback, Kitty will be delighted to hear that you are happy with the service you received from her.
5/5
GoogleJoseph was very helpful in finding us a place and managed to fit me in for a viewing at the last minute
Thank you Daniel for your great review, Joseph will be delighted.
5/5
GoogleKITTY HASalways been great at keeping us updated with news regarding the building, easy to contact and always fast to respond.
Thank you Angharad, we really appreciate the time you have taken to leave such great feedback. Kitty will be delighted to hear that you are happy with the service you received from her.
5/5
GoogleProfessional and very helpful stuff Neil made our dream come true He sold our house in 3 days Highly recommend Thanks for everything you done for us.
Thank you Valeria we are really happy to hear that Neil and the team were able to help you with your move.
5/5
GoogleDan helped to navigate some tricky issues we were facing - he was able to explain our concerns to the vendors, facilitate open discussions and, ultimately, allowed the transaction to proceed. Thanks !
5/5
GoogleWorking with Kitty is always a pleasure. Very responsive, always kind and polite and very helpful. Great experience communicating with her.
Thank you very much Karin we really appreciate your review and we know that Kitty will be delighted to hear your lovely feedback.
5/5
GoogleJoe was very helpful. It wasn't the easiest contract to negotiate as we were requesting some changes but Joe was great throughout and managed to get both sides in agreement.
Thank you very much Mark we really appreciate your kind words. We will pass on your feedback and we wish you well for the future.
5/5
GoogleKitty has been extremely helpful , always very quick to respond and pass on questions and comments to my landlord and to come back to me. Professional, helpful, and very happy with my experience to date?
Thank you Alice for your great review, Kitty will be delighted to hear your fantastic feedback.
5/5
GoogleVery helpful from start to finish. Great communication and pleasant to deal with every step of they way. Big thank you to Rochelle who helped us navigate the path to completion!
Thank you very much Samuel we really appreciate the feedback and Rochelle will be delighted to hear how happy you were with the service you received.
5/5
GoogleVery responsive and helpful the whole way through the buying process. We are now happily ensconced in our new home and grateful for the service. Thanks Rochelle and Stuart.
Thank you very much James that is lovely to hear, welcome to your new home! Rochelle and Stuart will be delighted to hear that you thanked them specifically. Please do not hesitate to contact us again if you need any further help in the future.
5/5
GoogleRented a property through Frosts. Service was great from Sophie - professional and fast responses to our queries. Would recommend them for rentals.
Thanks Suzi your recommendation is most appreciated we wish you well in your new home.
5/5
GoogleWendy at Frosts showed me around some properties and was very knowledgable about the properties and the locations. The viewing was COVID safe and I was comfortable with the precautions put in place
Thank you very much Wazzy for your fantastic review, we will pass on your great feedback to Wendy and the team who I am sure we be delighted.
5/5
GoogleWe're very happy to have chosen to rent through Frost's in St. Albans! Kitty H. there is very professional and helpful! I highly recommend them!
Thanks Carmen we really appreciate your feedback!
5/5
GoogleOur property manager is Kitty Hills and she has been very helpful and responsive in assisting us on matters related to the property we've rented through Frosts. Thanks Kitty!
Thank you very much Rohan that is lovely to hear, welcome to your new home! Kitty will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.
5/5
GoogleAbsolutely fantastic service from the two Sarah’s in the St.Albans branch. They have worked miracles to insure that I’ve been able to relocate quickly. Extremely appreciate all the hard work they’ve put in to make this move happen! Thanks again
Thank you very much Ryan that is lovely to hear, welcome to your new home! Sarah will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.
5/5
GoogleReally helpful team, especially when the house purchase was delayed during COVID pandemic. Managing to still complete with only some delay, thanks to the team. Special mention to Daniel Kirk, James Brookes, John Sullivan and Neil Dowsett for their help and service.
Thank you Luisa we are really delighted that we were able to help at such a challenging time and the team will be really pleased to read your comments.
5/5
GoogleMy wife and I would like to thank Rose for the amazing help she provided during our recent move to Harpenden. Moving is always a stressful experience, but the service she provided was exceptional. Many thanks!
Thank you very much Dominic we are really happy to hear that Rose and the team were able to help and we wish you all the best in your new home.
5/5
GoogleOur Property Manager at Frosts, Kitty Hills, provides a really top-notch service. We have complete confidence that the flat we let out via Frosts is in really sound hands.
Thank you Graham we are really happy to hear that you were pleased with the service that you received and we will let Kitty and the team know.
5/5
GoogleThanks to Rochelle & Stuart for help and support during the sale of my home. There were several challenges along the way... all were dealt with professionally and patiently and we made it over the line!
Thank you Val, we really appreciate the time you have taken to leave such great feedback. Rochelle and Stuart are delighted to hear that you are happy with the service you received from them.
5/5
GoogleI am very happy with the Frost's Estate team, especially with Kitty, who manages my property. She is reliable, professional, quick to respond and nice. thank you Kasia
Thank you very much Kasia, we really appreciate the feedback and Kitty will be delighted to hear how happy you were with the service you received.
5/5
GoogleWe used Frosts since our family moved to St Albans and bought our first property there a few years ago. Ever since, we used Frosts many times, buying and letting out. They never failed us. Every time, we received very good quality of service. Recently, we have our property managed by Frosts and Kitty Hills is our property manager. Kitty is a lovely lady who answers all our queries and explains everything in detailed patiently. She is very professional and experienced, and always provides us very useful advices. We know our property is in good hands. We highly recommend Frosts and Kitty. Kin
Thank you so much for your kind words and great feedback, Kitty will be delighted to hear your review and that you were happy with the service provided.
5/5
GoogleNeil, James, Stuart and Rochelle were superb from start to finish. I’ve used Frosts to rent and sell over two decades and they’ve never let me down.
That's fantastic to hear and we know that the team will be delighted to hear your kind words and great feedback, thank you.
5/5
GoogleProfessional, helpful and friendly service from Kitty at Frost's both with intially securing my flat rental and then with the end of my tenancy. Would definitely recommend their services.
Thank you Mark we are really happy to hear that you were pleased with the service that you received and we will let Kitty and the team know.
5/5
GoogleVery helpful and personable team from Frost - made the process of letting a flat very easy. Rose Johnson looked after us and answered every question we had with a prompt reply and helpful answer. Very happy experience!
Thank you very much Zeeshan we are very grateful for your kind words and we will let Rose know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.
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